ProCall
ProCall is a US-based AI-powered call center platform selling autonomous voice agents at $200 per agent per day, targeting SMB and mid-market customers in business lending, merchant ISO networks, business insurance, and general enterprise contact center operations.
- Company typePrivate
- Founded1996
- HeadquartersBoca Raton, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What ProCall does
ProCall, headquartered in Boca Raton, Florida, is a US-based telecommunications services company founded in 1996 that has repositioned itself around an AI-powered cloud call center platform. The company markets AI agents capable of handling both inbound customer service and outbound sales calls autonomously, with capabilities including natural language processing, real-time sentiment analysis, intelligent call routing, call recording and transcription, CRM integration, and multi-language support across 50+ languages. Underlying technical claims include adaptive learning from every interaction, sub-second response times, and 99.9% uptime, though no proprietary model, patents, or third-party benchmarks are disclosed to validate depth of the AI stack.
The core commercial product is the AI Agent License, sold at a flat $200 per agent per day with no setup fees, no contracts, and volume discounts available for 50+ agent deployments. ProCall frames this as a 50%+ cost reduction versus traditional call centers operating at $400+ per agent per day. Go-to-market is direct via an enterprise sales team, with dedicated phone lines and live AI demos targeting four verticals: Business Loans and Financial Lending (primary), Merchant ISO Networks, Business Insurance, and General Enterprise Call Centers. Channels include the procall.com website, a toll-free sales line (800-573-9192), WhatsApp, and a custom quote request form. The company is privately held with no disclosed investors and reports 1,001–5,000 employees, consistent with a sizable legacy outsourcing operation beneath the AI platform overlay.
ProCall firmographics
Firmographics- Name
- ProCall
- Legal name
- ProCall
- Website
- https://procall.com
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- ProCall is a US-based AI-powered call center platform selling autonomous voice agents at $200 per agent per day, targeting SMB and mid-market customers in business lending, merchant ISO networks, business insurance, and general enterprise contact center operations.
- Ownership category
- akta.pro rank
ProCall industry classification
Industry- Product category
- AI Call Center Software
- NAICS
- Telephone Call Centers (56142), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Marketing Automation Platforms & Services (BPAFAFAC), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)
Keywords
Where ProCall is headquartered
LocationHeadquarters
- HQ city
- Boca Raton
- HQ country
- United States
- HQ region
- North America
Markets served
ProCall business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations
Revenue model
- AI Agent License: Per-agent daily flat-rate subscription model. $200 per agent per day includes all features: AI calling system, unlimited USA long distance, inbound/outbound capabilities, real-time analytics, 24/7 support, multi-language support, CRM integration, call recording, and advanced reporting. No setup fees, no hidden costs, instant deployment. Volume discounts available for 50+ agents.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Pay-as-you-go | AI Agent License - Everything included at $200/agent/day |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
ProCall product offering
Product offeringCore offering
ProCall sells an AI-powered cloud call center platform delivered through an "AI Agent License" priced at a flat $200 per agent per day. The platform handles both inbound customer service calls and outbound sales campaigns, bundling unlimited USA long distance, natural language processing, sentiment analysis, intelligent call routing, real-time analytics, call recording and transcription, CRM integration, 24/7 support, and multi-language AI agents (50+ languages) into a single all-inclusive subscription with no setup fees and no contracts.
Product overview
ProCall is a unified AI calling platform that provides both inbound and outbound calling solutions. The core product is the AI Agent License, a comprehensive AI calling system priced at $200/day per agent that includes unlimited USA long distance, real-time analytics, and 24/7 support. Built around this core platform are specialized modules for Inbound Call Handling, Outbound Sales Campaigns, Customer Service AI, and Call Center Automation. The platform also offers Multi-language Support capabilities spanning 50+ languages. All components are designed to work together as an all-inclusive solution with instant setup, scalable from 1 to 500+ agents.
Differentiator
Problem solved
Functional benefit
Products and services
- AI Agent License Fully-featured AI call center agent product priced at a flat $200 per agent per day, targeting U.S. mid-market and enterprise businesses for inbound customer service, outbound sales campaigns, and contact center automation.
Quantifiable outcome
- 500% faster response times - AI responds in milliseconds vs human agents
- +7 more outcomes
Companies that use ProCall
Customer profileSegments4 records
Ideal customer profiles4 records
ProCall technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature8 records
ProCall partnerships and signals
Strategic signalScale indicators3 records
Recent moves4 records
Expansion highlights5 records
ProCall competitors and assessment
Company assessmentBroad incumbents
- Genesys: Genesys is a large enterprise CX platform with cloud contact center, workforce engagement, and AI orchestration capabilities. Comparable to ProCall on call center automation but as a much larger incumbent serving global enterprises.
- Five9: Five9 is a public cloud contact center provider offering inbound, outbound, and AI-powered virtual agents. Overlaps with ProCall's call center automation and inbound/outbound product lines, with broader enterprise footprint.
- Talkdesk: Talkdesk is a cloud contact-center-as-a-service platform serving enterprise customer experience teams globally. Comparable to ProCall on inbound/outbound voice delivery, but as a broader incumbent with human-agent-first routing and added AI features.
- NICE Ltd. NICE provides enterprise contact center software, AI-driven analytics, and CX automation. Overlaps with ProCall on AI-driven call routing, analytics, and automation for large-scale contact center operations.
Direct peers
- Cresta: Cresta provides generative-AI agent-assist and autonomous contact center solutions for inbound and outbound voice. Directly comparable to ProCall's AI-driven call handling, with overlapping target customers in financial services and enterprise support.
- PolyAI: PolyAI develops enterprise conversational voice assistants for customer service, with emphasis on natural-sounding speech and multi-turn dialogue. Comparable to ProCall on AI-driven inbound call handling for enterprise contact centers.
- Bland AI: Bland AI offers an API platform for building and deploying AI phone agents that handle inbound and outbound calls. Directly comparable to ProCall's programmable AI calling infrastructure with similar per-agent pricing and self-serve deployment.
- Replicant: Replicant builds autonomous AI voice agents that resolve customer service calls end-to-end without human involvement. Directly comparable to ProCall on core product, delivery model (voice automation), and use cases in inbound/outbound support.
Emerging players
- Cognigy: Cognigy offers an enterprise conversational AI platform for automating customer service across voice and chat. Comparable to ProCall on AI-driven customer service automation, though typically deployed alongside existing contact center stacks.
- SoundHound AI: SoundHound AI provides voice AI for customer service across automotive, restaurant, and enterprise call center use cases. Comparable to ProCall on conversational AI capability, though it spans broader verticals and is more developer-platform oriented.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
ProCall social profiles
Digital presenceProCall compliance and trust
Trust signalCompliance1 record
ProCall financial estimates
Financial estimateRevenue estimate
Valuation estimate
ProCall leadership team
Management profileNumber of profiles
ProCall funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ProCall M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ProCall
What does ProCall do?
ProCall sells an AI-powered cloud call center platform delivered through an "AI Agent License" priced at a flat $200 per agent per day. The platform handles both inbound customer service calls and outbound sales campaigns, bundling unlimited USA long distance, natural language processing, sentiment analysis, intelligent call routing, real-time analytics, call recording and transcription, CRM integration, 24/7 support, and multi-language AI agents (50+ languages) into a single all-inclusive subscription with no setup fees and no contracts.
Is ProCall a public or private company?
ProCall is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ProCall founded?
ProCall was founded in 1996. It employs 1,001 to 5,000 people.
Where is ProCall based?
ProCall is headquartered in Boca Raton, United States, in the North America region.
How does ProCall make money?
One revenue line is on record: AI Agent License.
Who are ProCall's main competitors?
Broad incumbents on record are Genesys, Five9, Talkdesk and NICE Ltd.. Direct peers are Cresta, PolyAI, Bland AI and Replicant. Emerging players are Cognigy and SoundHound AI.
Does ProCall have an API?
No public API is recorded for ProCall.
What industry is ProCall in?
ProCall's product category is AI Call Center Software. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of BPAFAFAC, Marketing Automation Platforms & Services. Its NAICS code is 56142 and its SIC code is 7371.