Southwestern New Hampshire Fire Mutual Aid

What Southwestern New Hampshire Fire Mutual Aid does

Southwestern New Hampshire District Fire Mutual Aid System (SWNHDFMA) is a non-profit municipal corporation incorporated on March 19, 1958, under New Hampshire RSA 154, following its initial founding in 1953. Headquartered at 32 Vernon Street in Keene, NH, the organization operates as a centralized regional dispatch and coordination center for fire and emergency medical services, serving more than 50 member fire departments across southwestern New Hampshire and adjacent areas of Vermont and Massachusetts.

SWNHDFMA's core technical platform is a Computer Aided Dispatch (CAD) system integrated with a two-way radio network built around transmitter sites on Hyland Hill and Pack Monadnock, providing radio coverage across the region. Dispatchers take initial calls, tone pagers, activate fire alarms, coordinate mutual aid responses, run card activations, and maintain electronic incident records. The organization also provides radio repair services to member departments, alarm monitoring for residential and commercial subscribers, public safety vehicle equipment support, and training coordination. In June 2026 the organization completed a cut-over to upgraded radio consoles with new standardized alert tones for first alarms, working fires, mayday/evacuation, and special messages.

The organization's revenue model is built on a formula-based assessment of dispatched member municipalities (10% equal share, 40% property value, 50% population), plus flat-rate dues from grandfathered non-dispatched members and fees from alarm monitoring subscribers. Governance is through a Board of Directors elected by dispatched member departments, with executive officers (President, Vice-President, Secretary, Treasurer) and a Chief Coordinator overseeing operations. The organization has no parent company, is not publicly traded, and operates as a member-funded mutual aid entity serving the regional public safety ecosystem.

Name

Southwestern New Hampshire Fire Mutual Aid

Legal name

Southwestern New Hampshire District Fire Mutual Aid System

Website

https://firemutualaid.com

Company type

Private

Founded year

1958

Operating status

Operating

Headcount range

1–10 employees

Short description

Southwestern New Hampshire Fire Mutual Aid is a non-profit municipal corporation operating a regional fire and EMS dispatch center, serving 50+ member departments across New Hampshire, Vermont, and Massachusetts via radio and Computer Aided Dispatch infrastructure.

Ownership category

akta.pro rank

Product category

Emergency Dispatch & Mutual Aid Coordination

NAICS

Fire Protection (92216)

SIC

Services-Membership Organizations (8600)

akta.pro primary industry

Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ)

akta.pro secondary industries

Fire Alarm Monitoring & Dispatch (BPAKAFAC), Fire & Rescue Services (Fire Suppression, Rescue) (BPAIAGAB)

Keywords

• Fire emergency dispatch
• Mutual aid coordination
• Alarm monitoring services
• Radio repair services
• First responder training

Headquarters

HQ city

Keene

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Others

Pricing tiers

Distribution channels1 record

Marketing channels3 records

Core offering

SWNHDFMA operates a centralized 24/7 fire and EMS dispatch and mutual aid coordination center serving over 50 member fire departments across southwestern New Hampshire, Vermont, and Massachusetts. Core services include call taking, pager toning, fire alarm activation, emergency radio communications, running card activation, phone/radio recording, electronic incident records, primary frequency monitoring, mutual aid requests, radio repair, alarm monitoring for residential and commercial subscribers, public safety vehicle equipment consultation, and first responder training coordination.

Product overview

Southwestern New Hampshire District Fire Mutual Aid operates as a centralized fire and EMS dispatch coordination system serving municipalities across southwestern New Hampshire and neighboring areas. The organization provides a unified dispatch platform that coordinates mutual aid responses among member fire departments and EMS agencies. The core offering is the dispatch service, supplemented by radio repair, alarm monitoring, and public safety vehicle equipment services. The organization also coordinates first responder training programs and maintains a network of approximately 100 fire departments and EMS agencies as member agencies.

Differentiator

Problem solved

Functional benefit

Products and services

• Fire/EMS Dispatch Services Centralized 24/7 dispatch coordination for fire and EMS responses across member departments in southwestern New Hampshire, Vermont, and Massachusetts. Includes call taking, pager toning, fire alarm activation, emergency radio communications, running card activation, phone/radio recording, electronic incident records, primary frequency monitoring, and mutual aid request coordination. Designed for municipal fire departments and member agencies.
• Radio Repair Services Repair and maintenance services for public safety radio equipment used by member fire and EMS departments. Supports the radio transmitter network and field equipment underpinning dispatch operations.
• Alarm Monitoring 24/7 monitoring of fire and emergency alarms for residential and business subscribers; provides notification and response coordination through the SWNHDFMA dispatch center. Private alarm system connections require approval from the Chief Coordinator or Board of Directors.
• Public Safety Vehicle Equipment Equipment consultation and support services for public safety vehicles used by member fire and EMS departments.
• First Responder Training Coordination Organizes and facilitates training programs for fire departments, EMS personnel, dispatchers, and police, including leadership development, technical skills, chaplaincy training, IC training, chainsaw operations, and wellness programs such as burnout and career survival.

Quantifiable outcome

• Over 50 member fire departments served across New Hampshire, Vermont, and Massachusetts
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Recent moves7 records

Expansion highlights3 records

Direct peers

• Strafford County Communications (NH): County-level dispatch center serving fire, EMS, and police in Strafford County, NH with similar call-taking, radio, and mutual aid coordination responsibilities across a regional footprint.
• Lakes Region Mutual Aid System: New Hampshire regional fire mutual aid dispatch organization serving the Lakes Region with analogous radio dispatch, alarm monitoring, and member assessment model. Directly comparable as a peer NH mutual aid system.
• Capital Area Mutual Aid Compact: New Hampshire regional mutual aid compact providing fire and EMS dispatch coordination for member municipalities in the Concord/capital area. Comparable mutual aid structure, member-funded model, and dispatch-centric services.

Regional players

• Cheshire County 911 / Dispatch: Adjacent county-level PSAP/dispatch serving the same geography as SWNHDFMA; comparable operational overlap in southwestern NH though broader in scope (police + fire).

Broad incumbents

• Motorola Solutions: Incumbent public-safety communications vendor supplying radio consoles, CAD systems, and dispatch software used by SWNHDFMA and other regional dispatch centers globally. Comparable technology stack and customer base, but operates at vastly broader scale.
• ADT: National alarm monitoring provider offering residential and commercial fire alarm monitoring services; directly comparable to SWNHDFMA's alarm monitoring offering but at vastly broader scale and commercial orientation.
• Tyler Technologies (Public Safety): Major provider of public safety and dispatch software (New World) to PSAPs and emergency response agencies. Comparable CAD/customer base, though Tyler is a large diversified software company rather than a regional dispatch operator.
• Hexagon Safety, Infrastructure & Geospatial: Global vendor of public-safety CAD, records, and dispatch solutions (HxGN OnCall). Provides the underlying technology layer used by many PSAPs and mutual aid dispatch centers similar to SWNHDFMA.

Emerging players

• RapidSOS: Next-generation emergency response data platform integrating device location and sensor data into PSAP workflows; competes for the technology layer of regional dispatch centers and represents a potential disruption to legacy radio/CAD models.
• Carbyne: Cloud-based next-gen 911 dispatch platform offering video, text, and data-rich emergency intake. Comparable target market of regional PSAPs and represents a technological alternative to incumbent dispatch infrastructure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights5 records

Customer concentration

• Xx.com/firemutualaid
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/southwestern-nh-fire-mutual-aid

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Southwestern New Hampshire Fire Mutual Aid