Packs Special Care B.v.

What Packs Special Care B.v. does

Packs Special Care B.v. operates a Benelux parcel delivery network providing overnight, innight, and Sunday delivery for e-commerce shippers, business customers, and end consumers. Core services include next-business-day standard parcel delivery, time-slot express options before 09:00, 10:30, and 12:00 (PriorityPacks), and 7-days-a-week delivery including Sundays. Specialized product lines address non-conveyable and fragile categories: FlowerPacks for fresh bouquets, FreshPacks for chilled and deep-frozen perishables handled without refrigerated vehicles, MailPacks for mailbox-sized items up to 2 kg, and TechPacks for fragile electronics. The customer base spans webshops (Magento, WooCommerce, Shopify, Bol.com integrations), large e-commerce operators such as vidaXL, branded shippers including Greetz, Hallmark, Nationale Postcode Loterij and Topgeschenken.nl, and public-sector clients such as the Dutch Police.

Operations are anchored by a Central Sorting Point (COP) in Leerdam and executed through a network of 60+ independent PacksPartners (expanded to 70+ by March 2024) across the Netherlands, Belgium and Luxembourg. Innight line-haul is handled by sister company Holland Parts Distribution (HPD). The proprietary PacksOnline Track & Trace platform, developed and maintained by an internal ICT team with offices in Alkmaar and Veendam, provides real-time shipment visibility, GPS-based delivery confirmation with meter-level pin accuracy on Google Maps, and is installable at enterprise customer sites. Pricing is per-shipment and weight/destination-based, prepaid, with no minimum order value; tariff adjustments are linked to NEA Panteia cost indices.

Revenue is generated through transaction fees on parcel deliveries, premium pricing on specialized and time-slot services, and MailPacks' low-cost tier (over 50% cheaper than registered mail for small parcels). Distribution combines direct B2B sales via quote requests, partner channels (PacksPartners as resellers), and embedded connections via e-commerce platforms and shipping aggregators (Sendcloud, Picqer, Nshift, Parcelpro). The sustainability roadmap is operationalized through PacksGreenCars, an electric-vehicle fleet programme targeting zero-emission delivery in 30 Dutch city centers by January 2025 in line with the national Climate Agreement.

Name

Packs Special Care B.v.

Legal name

Packs Special Care B.v.

Website

https://packs.nl

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

1–10 employees

Short description

Packs Special Care B.v. is a Benelux parcel delivery carrier providing overnight, innight, and 7-day-including-Sunday services through a Central Sorting Point in Leerdam and a 70+ PacksPartner network, serving e-commerce shippers, large retailers, and public-sector clients via specialized FlowerPacks, FreshPacks, MailPacks, PriorityPacks and TechPacks product lines.

Ownership category

akta.pro rank

Product category

Parcel Delivery Services

NAICS

Couriers and Express Delivery Services (492110), Local Messengers and Local Delivery (492210), Local Messengers and Local Delivery (49221)

akta.pro primary industry

Subscription Box & Direct-to-Consumer (DTC) Parcel Delivery (TLAAAFAK)

Keywords

• Parcel delivery services
• Overnight logistics
• E-commerce fulfillment
• Last-mile delivery
• Specialized parcel handling

Headquarters

HQ city

Leerdam

HQ country

Netherlands

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Parcel Delivery Services: Core revenue from overnight and innight parcel delivery services across the Benelux. Services include standard delivery (next business day), express delivery with time slots (before 09:00, 10:30, or 12:00), and 7-day delivery including Sundays. Revenue generated through per-shipment pricing based on weight, dimensions, and service level.
2. Specialized Logistics Services: Specialized services including FlowerPacks (fresh flower transport), FreshPacks (temperature-controlled perishables), MailPacks (mailbox deliveries), PriorityPacks (express/time-critical), and TechPacks (fragile electronics). These command premium pricing due to special handling requirements.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Packs Special Care B.v. provides parcel distribution, overnight and innight delivery, and specialized e-commerce fulfillment services across the Benelux. Its core offering is next-business-day parcel delivery via a Central Sorting Point in Leerdam and a network of 60+ independent PacksPartners, with specialized sub-services for fresh flowers (FlowerPacks), perishables (FreshPacks), mailbox-sized parcels (MailPacks), time-critical shipments (PriorityPacks) and fragile electronics (TechPacks), supported by the proprietary PacksOnline Track & Trace platform.

Product overview

Packs Special Care B.v. is a Benelux parcel delivery service offering a unified logistics platform with multiple specialized product lines. The core offering consists of overnight parcel delivery across the Benelux, supported by a network of 60+ PacksPartners and a Central Sorting Point (COP) in Leerdam. The product portfolio includes specialized services: FlowerPacks for fresh flower delivery, FreshPacks for chilled/frozen perishables, MailPacks for mailbox items with GPS tracking, PriorityPacks/FastPacks for express time-critical deliveries, and TechPacks for fragile electronics. All services are underpinned by PacksOnline, the company's proprietary Track & Trace software. The PacksGreenCars initiative represents the company's sustainability platform for electric vehicle deployment.

Differentiator

Problem solved

Functional benefit

Brands

• FlowerPacks: Fresh flower and bouquet delivery service
• FreshPacks
• MailPacks
• PriorityPacks
• TechPacks
• FastPacks
• PacksOnline
• PacksGreenCars
• PacksCenter

Products and services

• Standard Parcel Delivery (Overnight)
• FlowerPacks

Quantifiable outcome

• First-attempt delivery success rate above 96%
• +2 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration27 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• GreetzcoreStrategic or Co-development Partner · 1 May 2023More than decade-long partnership extended in multi-year agreement. Packs delivers flowers, balloons, gifts, alcohol packages, and cards 7 days/week to consumers in Netherlands and Belgium. Special Sunday evening sorting developed in 2013 for Monday deliveries. First company in Netherlands to offer Sunday deliveries on Mother's Day and Father's Day.
• FlinccoreStrategic or Co-development Partner · 26 August 2022Partnership for electric vehicle fleet expansion under PacksGreenCars project. Flinc supplies Cenntro Logistar XC electric vehicles for sustainable urban delivery. Vehicles have 42 KWh battery, 250 km range, 97 km/h top speed, and 7 m3 cargo capacity.
• FRL GroepcoreChannel Partner/ Reseller/ DistributorPacksPartner since Packs' founding, based in Leeuwarden. Handles pickup and delivery of parcels, plus unaddressed household distribution and addressed postal delivery. Team of 80+ colleagues with extensive fleet including electric vehicles and cargo bikes.
• MTH LogistiekcoreChannel Partner/ Reseller/ DistributorPacksPartner for 15 years based in Harderwijk. Handles daily package delivery. Family business with 4 own trucks and 8 employees. Expanding with plans for cityhub and electric delivery.
• Holland Parts Distribution (HPD)coreStrategic or Co-development PartnerSister company handling innight delivery services. Together with Packs forms integrated logistics group. Responsible for transport to and from PacksCenters. Located in Leerdam.
• A7Logistics / VeendamminorChannel Partner/ Reseller/ DistributorPacksPartner in Veendam that piloted Rytle cargo bike for emission-free delivery in Groningen city center. 6-month trial with interchangeable containers.
• Transport en Logistiek Nederland (TLN)minorOthersIndustry association for transport and logistics. Packs voluntarily joined 'Code verantwoord tillen' (Responsible Lifting Code) to reduce physical strain on couriers. Commits to five principles for better working conditions.
• Vlaaiuitlimburg.nlminorStrategic or Co-development PartnerPartnership to deliver authentic Limburgse vlaai (pies) nationwide. Packs handles delivery of fresh-baked pies using specialized transport packaging. Delivery on Wednesdays through Saturdays.

Scale indicators8 records

Recent moves11 records

Expansion highlights5 records

Direct peers

• GLS (General Logistics Systems): Pan-European parcel and logistics provider with strong Benelux operations. Direct peer in business parcel and e-commerce delivery, competing for similar mid-market and enterprise volume.
• bpost: The Belgian national postal service and parcel operator, serving the same Benelux footprint as Packs. Directly competes on cross-border NL-BE parcel delivery and weekend/specialty handling services.
• DPD (GeoPost): One of Europe's largest parcel delivery networks with significant Benelux presence. Competes head-on with Packs in e-commerce parcel delivery, including services to e-commerce platforms and similar customer segments.
• PostNL: The incumbent Dutch postal and parcel delivery operator offering overnight and same-day parcel services across the Netherlands and Benelux. Directly competes with Packs on standard parcel, e-commerce delivery, and Sunday delivery in the same geography.

Emerging players

• Trunkrs: Dutch next-day and same-day parcel delivery startup targeting e-commerce shippers. Comparable niche (Benelux overnight e-commerce), though Trunkrs is earlier stage and less specialized in fragile/perishable verticals than Packs.
• Cycloon: Dutch sustainable last-mile delivery startup focused on emission-free urban logistics. Comparable on zero-emission positioning and overlap with PacksGreenCars initiative; primarily a regional challenger to standard parcel networks.

Others

• Sendcloud: European multi-carrier shipping and checkout platform used by SMB e-commerce shippers. Listed as a Packs integration partner; functionally adjacent — provides access to Packs and competing carriers via a single shipping SaaS layer.

Broad incumbents

• UPS (United Parcel Service): Global parcel and logistics incumbent operating in the Benelux across B2B, B2C, and cross-border lanes. Overlaps with Packs in express parcel and e-commerce delivery but at vastly different scale and scope.
• DHL Express / DHL eCommerce: Global courier and parcel giant operating across express, e-commerce, and freight. Broader portfolio than Packs but overlaps on time-sensitive e-commerce and cross-border Benelux parcel delivery.

Regional players

• Euroflorist / Fleurop: International flower delivery networks that overlap with Packs' FlowerPacks vertical. They operate flower-specific delivery rather than general parcels, making them a vertical-specific adjacent rather than direct competitor across Packs' full portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights8 records

Customer concentration

• LinkedInlinkedin.com/company/packs

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Packs Special Care B.v.