Neoforce
Neoforce is a Netherlands-based SaaS company offering a modular Enterprise Service Management platform combining CRM, ticketing, asset, contract, workflow, wiki, reporting, and customer portal modules, primarily serving Dutch SMBs, mid-market firms, and municipalities with all data hosted in the Netherlands.
- Company typePrivate
- Founded-
- HeadquartersHeerlen, Netherlands
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Neoforce does
Neoforce (legally Cyber4Z Solutions BV) is a Netherlands-based SaaS company headquartered at Carbon6 in Heerlen, operating an Enterprise Service Management (ESM) platform that unifies CRM, ticketing, asset management, contract management, workflow automation, customer/employee portal, wiki, and reporting in a single modular product. The platform is built on a PHP-based architecture and exposes a REST API with GET/POST/PUT/DELETE/PATCH endpoints, IP-whitelisted tokens, and webhook support, and is accessible via web and a mobile app with an integrated barcode scanner. Customers can extend the platform through custom datasets (configurable schemas and fields with their own authorizations, APIs, triggers, and actions) and through a triggers/actions framework that automates email, push, document generation (Word/PDF), webhooks, and ticket creation. The product roadmap is delivered via monthly releases, with code moving from a test environment to production one week later, ensuring customer-facing continuity. All data is hosted exclusively in the Netherlands at an ISO 27001-, ISO 9001-, and NEN 7510-certified Dutch provider.
Neoforce monetizes through a single all-in-one subscription priced at a fixed low monthly per-account rate, with no paid module add-ons and free Dutch-language telephone and email support included; a 30-day free trial and a paid migration service (including a one-week TOPdesk-to-Neoforce migration) support acquisition. Go-to-market combines self-serve product-led sign-up, direct enterprise sales with personalized Calendly-scheduled demos, competitor-displacement SEO (comparison pages vs. ServiceNow, TOPdesk, Freshservice, Jira, Zendesk, osTicket, Vizor, EcholoN, BOSSDesk, 4me), and a free partner referral program paying a 15% monthly revenue share on referred customers. Distribution channels include direct website sales, self-serve trial, the Dutch GEMMA government software catalogue, Capterra, and the partner program.
The customer base is concentrated in the Netherlands and spans four Dutch municipalities (Gemeente Heerlen, Beekdaelen, Westerkwartier, Midden-Drenthe), education (VOB Scholen, DGL), IT services (Parkstad IT, Telecats), real estate / coworking (Carbon6), facilities (THB, Vellesan), automotive (Versteijnen Trucks), logistics (Groot Hertog), and energy (Huis van Vandaag). Security and compliance credentials — ISO 27001 and ISO 9001 certifications, CSA STAR Registry participation disclosing 300+ security measures, GDPR compliance, Azure AD / Microsoft Entra SSO, and 2FA via OTP — form a central plank of Neoforce's positioning against larger international ESM/ITSM vendors.
Neoforce firmographics
Firmographics- Name
- Neoforce
- Legal name
- Cyber4Z Solutions BV
- Website
- https://neoforce.app
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Neoforce is a Netherlands-based SaaS company offering a modular Enterprise Service Management platform combining CRM, ticketing, asset, contract, workflow, wiki, reporting, and customer portal modules, primarily serving Dutch SMBs, mid-market firms, and municipalities with all data hosted in the Netherlands.
- Ownership category
- akta.pro rank
Neoforce industry classification
Industry- Product category
- Enterprise Service Management (ESM) Software
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Enterprise Service Management (ESM) Platforms (HDAEALAB)
- akta.pro secondary industries
- Sales Force Automation (SFA) CRM (HDAEAFAA), Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms (HDAEALAL), IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)
Keywords
Where Neoforce is headquartered
LocationHeadquarters
- HQ city
- Heerlen
- HQ country
- Netherlands
- HQ region
- Europe
Offices2 records
Markets served
Neoforce business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription Licenses: Neoforce generates revenue primarily through SaaS subscription licenses sold on a monthly per-account pricing model. The company emphasizes a fixed, low monthly price with no hidden costs or need to purchase additional modules. A 30-day free trial is offered for self-service onboarding, with migration support from competitors like TOPdesk.
- Professional Services (Onboarding & Migration): Neoforce offers paid onboarding and migration services, including data import from competitor systems (e.g., TOPdesk to Neoforce migration within one week) and personalised training. These services are offered as an add-on to the core subscription.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Single all-in-one plan with all modules included |
| Freemium | Pay-as-you-go | Free 30-day trial |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
Neoforce product offering
Product offeringCore offering
Neoforce is a SaaS Enterprise Service Management (ESM) platform that unifies CRM, ticketing, asset management, contract management, customer/employee portal, wiki, reporting, and workflow management into a single modular system. All modules are bundled under one subscription, data is hosted exclusively in the Netherlands, and the platform supports custom datasets, REST API integrations, mobile access with barcode scanner, and workflow automation via triggers and actions.
Product overview
Neoforce is a flexible, secure SaaS Enterprise Service Management (ESM) platform that offers a unified solution combining multiple modules for comprehensive business process management. The core platform integrates Service Management (ticketing), CRM (customer relationship management), Asset Management, Contract Management, Customer/Employee Portal, Wiki, Reporting, and Workflow Management. Additional modules include Datasets for custom database building, Change Management, SLA Management, and Projects/Timesheets. The platform is built with a modular architecture where all modules are included with the license, with data hosted exclusively in the Netherlands and 99.9% uptime guarantee.
Differentiator
Problem solved
Functional benefit
Products and services
- Ticket System (Servicemanagement)
Quantifiable outcome
- 99.9% uptime guaranteed
- +3 more outcomes
Companies that use Neoforce
Customer profileNamed customers14 records
Segments7 records
Ideal customer profiles3 records
Neoforce technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature14 records
Neoforce partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- Cloud Security Alliance (CSA)coreNeoforce is a participant in the CSA STAR (Security, Trust, Assurance and Risk) Registry, publicly disclosing over 300 security measures. This participation demonstrates Neoforce's commitment to transparency and excellence in information security, and aligns the company with international security standards.
- Microsoft Azure / Entra IDcoreNeoforce integrates with Microsoft Azure for Single Sign-On (SSO), allowing users to authenticate using their Azure AD credentials. A new link with Microsoft Entra has been added in recent releases. This integration provides seamless and secure login for enterprise customers already using the Microsoft ecosystem.
- Dutch Hosting Provider (ISO-certified)coreNeoforce is hosted at a Dutch hosting provider that meets ISO 27001, ISO 9001, and NEN 7510 certifications. This ensures data is stored securely within the borders of the European Union. Neoforce also offers optional on-premises hosting within the customer's own network environment.
- Carbon6 (Heerlen Business Centre)minorNeoforce is located at Carbon6, a multi-tenant business centre in the former CBS building in Heerlen. Carbon6 houses over 150 companies and serves as Neoforce's office location and venue for customer visits and meetings.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Neoforce competitors and assessment
Company assessmentBroad incumbents
- ServiceNow: Global ESM/ITSM leader offering a broad enterprise platform. Neoforce explicitly positions itself as a more flexible, lower-cost alternative to ServiceNow for Dutch SMB and mid-market customers.
- Zendesk: Customer service and ticketing platform widely used by support teams. Neoforce's comparison pages position its ticketing/portal combination as an alternative to Zendesk for service management.
- Freshworks (Freshservice): Freshservice is a cloud IT service desk and ESM product from Freshworks. Listed by Neoforce as a named competitor and alternative in its comparison pages.
- Atlassian Jira Service Management: Cloud ITSM solution built on the Atlassian platform. Named by Neoforce as one of the competitors it targets with displacement content and comparison pages.
- ManageEngine ServiceDesk Plus: Long-standing ITSM suite from Zoho/ManageEngine covering ticketing, asset management, and CMDB. Competes with Neoforce for SMB and mid-market ITSM deals, especially on breadth and price.
Direct peers
- EcholoN: European ITSM/ESM vendor with a comparable service-management focus. Named by Neoforce as a competing alternative in its comparison pages.
- TOPdesk: Dutch-founded ESM/ITSM vendor headquartered in the Netherlands. Direct competitor named on Neoforce's comparison pages and the explicit target of Neoforce's free migration offering.
- 4me: Cloud-based enterprise service management platform from 4me Inc. Listed by Neoforce as a named alternative in its comparison content and competes for similar mid-market ESM deals.
Emerging players
- HaloITSM: Cloud-native ITSM/ESM platform popular with MSPs and mid-market IT teams. Comparable to Neoforce in targeting ITIL-aligned service management in a modern SaaS delivery model.
- InvGate Service Desk: ITSM and ESM platform targeting mid-market and enterprise IT teams. Comparable to Neoforce in offering ticketing, asset, and workflow capabilities in a flexible SaaS model.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Neoforce social profiles
Digital presenceNeoforce compliance and trust
Trust signalCompliance5 records
Neoforce financial estimates
Financial estimateRevenue estimate
Valuation estimate
Neoforce leadership team
Management profileNumber of profiles
Neoforce funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Neoforce M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Neoforce
What does Neoforce do?
Neoforce is a SaaS Enterprise Service Management (ESM) platform that unifies CRM, ticketing, asset management, contract management, customer/employee portal, wiki, reporting, and workflow management into a single modular system. All modules are bundled under one subscription, data is hosted exclusively in the Netherlands, and the platform supports custom datasets, REST API integrations, mobile access with barcode scanner, and workflow automation via triggers and actions.
Is Neoforce a public or private company?
Neoforce is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Neoforce founded?
Neoforce was founded in -1. It employs 11 to 50 people.
Where is Neoforce based?
Neoforce is headquartered in Heerlen, Netherlands, in the Europe region.
How does Neoforce make money?
Two revenue lines are on record. SaaS Subscription Licenses are the primary driver. The others are professional Services (Onboarding & Migration).
Who are Neoforce's main competitors?
Broad incumbents on record are ServiceNow, Zendesk, Freshworks (Freshservice), Atlassian Jira Service Management and ManageEngine ServiceDesk Plus. Direct peers are EcholoN, TOPdesk and 4me. Emerging players are HaloITSM and InvGate Service Desk.
Does Neoforce have an API?
Yes. Neoforce offers a REST API that enables developers to build automations and integrations. The API supports GET, POST, PUT, DELETE, and PATCH requests with customizable headers. It includes endpoints for viewing change history of items, scheduler management (read, modify, create events), and asset management. API tokens can be whitelisted based on IP address for additional security. The API is documented in the company's wiki knowledgebase. Developer documentation is at cyber4z.neoforce.app/index.php/public/?p=wiki_public.
What industry is Neoforce in?
Neoforce's product category is Enterprise Service Management (ESM) Software. Its primary akta.pro industry code is HDAEALAB, Enterprise Service Management (ESM) Platforms, with a secondary code of HDAEAFAA, Sales Force Automation (SFA) CRM. Its NAICS code is 54151 and its SIC code is 7372.