What Lock & Enjoy! Smart Lockers does

Lock & Enjoy! Smart Lockers, operated by the Spanish entity Servicios Turisticos Inteligentes SL, provides self-service automated luggage storage lockers in city-center locations across southern Europe. The service targets individual tourists and travelers who need short-term secure storage between hotel check-out/check-in times, before departure flights or trains, or while exploring city attractions. Customers book and pay through the company's website (lockandenjoy.com), receive a personal digital access code, and use the locker multiple times during the rental period without needing staff intervention. The lockers are available 24 hours per day, 365 days per year.

The core technology is an automated, keyless locker system offering three size tiers — S+ (1.90€/hour), M+ (2.90€/hour), and XL (3.90€/hour), with a Trastelock XXL variant (~2.5 m²) for oversized luggage. Pricing is flat per locker regardless of bag count (an explicit differentiator from per-item competitors), with daily rates starting at 6.90€. Beyond the core locker product, the company sells a "Host" add-on that uses the same code-based access infrastructure for property key exchanges, and operates a franchise program that licenses its brand, technology, and operational playbook to independent operators in new cities.

The business operates two revenue streams: usage-based rental fees from end consumers (the primary stream) and franchise/licensing fees from partner operators. Distribution is a direct-to-consumer, self-serve product-led growth motion via the website, supplemented by a content-marketing blog, social media channels (Instagram, Facebook, LinkedIn), and affiliate partnerships with tour/activity providers (Civitatis, City Sightseeing, Flamenco Seville). The company's stated footprint is 30+ locations across 15 cities in Spain, France, and Portugal, and it holds a customer satisfaction score of 4.9/5 across 1,592 Google Reviews. The company is privately held, has 1–10 employees, and has not disclosed external funding.

Name

Lock & Enjoy! Smart Lockers

Legal name

Servicios Turisticos Inteligentes SL

Website

https://lockandenjoy.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

1–10 employees

Short description

Lock & Enjoy! Smart Lockers operates self-service, keyless automated luggage storage lockers in city-center tourist locations across Spain, France, and Portugal, serving individual travelers needing short-term secure baggage storage on a usage-based pricing model, supplemented by a franchise licensing program.

Ownership category

akta.pro rank

Product category

Luggage Storage Services

NAICS

General Rental Centers (53231)

SIC

Services-Miscellaneous Equipment Rental & Leasing (7350)

akta.pro primary industry

Baggage/Personal Belongings Protection Platforms (THALALAD)

Keywords

• Smart luggage lockers
• Luggage storage service
• Self-service lockers
• Traveler luggage storage
• Automated luggage storage

Headquarters

HQ city

Seville

HQ country

Spain

HQ region

Europe

Offices16 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Marketing or Sales, Technology or R&D

Revenue model

1. Locker Rental Fees: Usage-based rental of locker space with pricing tiers based on locker size (S+, M+, XL) and duration. Customers pay per hour or per day with no per-item charges. The company charges a flat fee for the locker regardless of the number of bags stored inside.
2. Franchise Fees: The company operates a franchise model where independent operators can open LOCK & enjoy! locations. Franchisees pay fees to use the brand, system, and operational support.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels8 records

Core offering

Lock & Enjoy! Smart Lockers operates automated, self-service luggage storage facilities in city centers across Spain, France, and Portugal. Customers reserve lockers online (lockandenjoy.com) in three sizes (S+, M+, XL), receive a personal keyless access code, and can open and re-close their locker as many times as needed during the rental period. The company also offers a Host key management service for property owners and a franchise program for independent operators.

Product overview

LOCK & Enjoy! Smart Lockers operates a smart luggage locker service with three core products: automated S+, M+, and XL lockers accessible via personal codes (keyless), a Host key management add-on for property owners, and a franchise program for expansion. The company offers 15+ locations across Spain, Portugal, and France with 24/7 availability.

Differentiator

Problem solved

Functional benefit

Brands

• Trastelock®: Extra-large locker type (XXL) measuring approximately 2.5m² for oversized luggage storage.

Products and services

• LOCK & enjoy! Smart Luggage Lockers (S+, M+, XL) Self-service automated luggage storage rental with three locker sizes (S+, M+, XL) accessible 24/7/365 via personal keyless digital codes issued through the online booking system. Customers can open and re-close the locker multiple times during the rental period. Hourly pricing starts at 1.90€ (S+), 2.90€ (M+), and 3.90€ (XL), with daily rates from 6.90€. Intended for travelers needing secure short-term storage in tourist city centers.
• Trastelock XXL Extra-Large Locker Registered brand (Trastelock®) for the extra-large XXL locker solution measuring approximately 2.5 m², designed for storing multiple large items or bulky luggage that does not fit standard S+, M+, or XL sizes.
• Host (Property Key Management) Key management add-on allowing property owners and short-term rental hosts to store keys in LOCK & enjoy! lockers so tenants can collect them via a personal access code, enabling automated self-service check-in and check-out without in-person key handovers.
• LOCK & enjoy! Franchise Program Franchise offering enabling entrepreneurs and local operators to open and run LOCK & enjoy! automated locker locations under the brand, paying franchise fees in exchange for the operational system and brand rights.

Quantifiable outcome

• Customer satisfaction rating of 4.9/5 based on 1592 Google Reviews

Named customers5 records

Segments3 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered minor.

• CivitatisminorGTM or Marketing PartnerCivitatis provides affiliate links and promotional content for tours and activities on the LOCK & enjoy! Enjoy! page, allowing customers to book additional tourism experiences. LOCK & enjoy! receives referral traffic while Civitatis gains visibility among LOCK & enjoy!'s traveler customer base.
• City SightseeingminorGTM or Marketing PartnerCity Sightseeing bus tour promotions featured on the LOCK & enjoy! Enjoy! page for Sevilla, with affiliate partnerships for tourist activity bookings.
• Flamenco SevilleminorGTM or Marketing PartnerFlamenco show promotions featured as part of the Enjoy! tourism activities section, cross-promoting cultural experiences to LOCK & enjoy!'s customer base.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Radical Storage: Italy-based direct competitor operating a large network of luggage storage points across European cities. Closely comparable offering and target traveler segment.
• Bounce: Global luggage storage network competing in the same traveler segment with app-based booking and partner locations. Direct competitor with broader geographic coverage.
• Qeepl: European luggage storage network operating across Spain and other major tourist cities. Directly comparable business model and customer segment.
• Stashpoint: Direct peer offering short-term luggage storage in hotels and shops across major European cities, with comparable hourly pricing and online booking model.
• LuggageHero: Direct competitor offering short-term luggage storage at hotels and partner shops across European and US cities. Closely comparable business model with hourly-priced storage and online booking.
• StowEasy: Direct peer offering short-term luggage storage services in major tourist cities with comparable hourly pricing and digital booking model.
• Nannybag: Direct competitor providing luggage storage via a partner-network model in European tourist cities. Competes directly with LOCK & enjoy! for traveler customers in France, Spain, and Portugal.
• Vertoe: Short-term luggage storage platform competing for traveler customers in major cities. Closely comparable service with similar online booking and access experience.
• CityStasher: UK-based direct competitor in short-term luggage storage for travelers, operating a partner-shop network with comparable pricing and customer target.
• Luggage Storage: Global short-term luggage storage platform with a partner-network model serving travelers in major cities. Closely comparable offering with similar target customer and pricing structure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xinstagram.com/lockandenjoy
• Facebookfacebook.com/lockandenjoy
• LinkedInlinkedin.com/company/lockandenjoy
• Instagraminstagram.com/lockandenjoy

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lock & Enjoy! Smart Lockers