MedSi

What MedSi does

MedSI Sp. z o.o. is a Wrocław, Poland-based AI company founded in 2020 through the merger of a machine learning software house and a medical-process advisory firm. The company builds a modular platform called 'Cyfrowy Zespół' (Digital Team) comprising seven AI digital-worker roles — Digital Receptionist, Medical Assistant, Triage Assistant, Health Analyst, Medical Coordinator, Financial Director, and Operations Manager — that automate patient registration, pre-visit interviews, triage, clinical documentation (MedNote), Coordinated Care (IPOM) administration, NFZ billing control, and real-time facility command centers for Polish medical facilities. The core technology stack includes the proprietary Bridge Alfa Polish medical-language dialog engine (reported 97% intent detection), custom medication-name recognition, non-factoid Q&A, multimodal voice/text deployment, and explainable AI for clinical documentation.

Commercially, MedSI sells subscription-based digital worker modules to Polish primary care facilities, specialist clinics, pharmacy networks, and care homes, supplemented by a Danish international deployment via the PerCiLight partnership. The go-to-market is enterprise field sales driven by demo booking and consultative discovery, with quote-based annual subscriptions and modular land-and-expand deployment. Customers span primary care POZ facilities, ambulatory specialty clinics (cardiology, diabetology, allergology, pulmonology, endocrinology), pharmacy chains, and care homes — alongside sector-adjacent deployments such as a HORECA forecasting module used during COVID-19 demand disruption.

The revenue model blends recurring subscriptions for licensed Digital Worker roles, professional services for custom AI implementations, and significant R&D co-funding from EU (European Regional Development Fund) and Polish government (NCBR via INFOSTRATEG and POIR programs) sources, with three disclosed grants totaling approximately 29.4M PLN across 2021, 2023, and 2025. Production-grade integrations include EDM/HIS systems (notably DIGITMED) and the company maintains a CRM and real-time Operations Manager console used internally across the digital team. MedSI's operating geography is Poland for direct sales with EU-level R&D consortium collaboration and one Danish commercial partner.

Name

MedSi

Legal name

MedSI Spółka z ograniczoną odpowiedzialnością

Website

https://medsi.pl

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

MedSI is a Wrocław, Poland-based AI company that builds modular Polish-language voicebot, chatbot, and clinical-documentation digital workers for Polish medical facilities — automating registration, triage, medical interviews, documentation, NFZ billing, and care coordination across primary care, specialty, pharmacy, and care-home customers.

Ownership category

akta.pro rank

Product category

Healthcare AI Software

NAICS

Offices of Physicians (62111), Scientific Research and Development Services (5417), General Medical and Surgical Hospitals (622110)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)

Keywords

• Healthcare AI software
• Medical voicebot solutions
• Clinical documentation automation
• Medical NLP engines
• Patient engagement platforms

Headquarters

HQ city

Wroclaw

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Digital Staff/AI Solutions Licensing: Modular AI-based digital worker solutions sold to medical facilities as subscriptions or licenses. Each role (Digital Receptionist, Medical Assistant, Triage Assistant, Health Analyst, Medical Coordinator, Financial Director, Operations Manager) can be deployed independently or together.
2. Custom Development & Implementation: Custom AI solutions developed for specific medical facility needs including patient management systems, voicebots, chatbots, pharmacy solutions, and analytical modules.
3. R&D Project Funding: Co-funded research projects from EU and Polish government sources including INFOSTRATEG, POIR, and Bridge Alpha programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

MedSI sells a modular AI digital-worker platform ("Cyfrowy Zespół") for medical facilities in Poland, covering patient reception, pre-visit clinical interviewing, triage, medical documentation, IPOM coordinated-care coordination, NFZ financial controlling, and operations management. Offerings are built on a proprietary Polish medical NLP dialogue engine (Bridge Alpha) and are deployed as voicebots, chatbots, and integrated software modules with EDM/HIS system connectivity, sold primarily as subscriptions to healthcare providers.

Product overview

MedSI offers a modular digital team platform called 'Cyfrowy Zespół' with seven specialized digital worker roles: Digital Receptionist (voice/chat), Digital Medical Assistant (pre-visit interviews), Digital Triage Assistant (medical segregation), Digital Health Analyst (MedNote documentation), Digital Medical Coordinator (IPOM management), Digital Financial Director (NFZ auditing), and Digital Operations Manager (real-time command center). Commercial products include Bot Medyczny (medical bot), System obsługi pacjenta (patient service system), Apteki voicebot, PerCiLight monitoring, Moduł prognostyczny (forecasting), and Inteligentna baza wiedzy (knowledge base). R&D projects include Bridge Alpha dialogue engine, Intelligent doctor assistant, telephone patient service system, and intelligent document segregation. The company also provides technology and business consulting services. Products can operate independently or together as an integrated ecosystem, with integration to EDM/HIS systems like DIGITMED.

Differentiator

Problem solved

Functional benefit

Products and services

• Cyfrowy Zespół (Digital Team) platform Modular platform bundling MedSI's specialized AI digital-worker roles for medical facilities (registration, triage, pre-visit interview, documentation, coordination, billing). Facilities can start with one role and expand incrementally.
• Cyfrowa Rejestratorka (Digital Receptionist) First-line patient contact module operating as a Voicebot on the phone and Chatbot on the website. Understands colloquial Polish without rigid dialog trees; handles appointment scheduling, rescheduling, cancellations, prescription requests, and facility Q&A.
• Cyfrowy Asystent Medyczny (Digital Medical Assistant) Conducts multi-step clinical interviews with patients before office visits, following the Calgary-Cambridge communication standard, and prepares physician-ready reports mapped to symptom characteristic classes.
• Cyfrowy Asystent Triage (Digital Triage Assistant) Performs immediate medical segregation of patient reports, classifies priorities, automatically flags urgent cases, and sends 112/life-threatening alerts to staff.
• Cyfrowy Analityk Zdrowia (Digital Health Analyst / MedNote) Processes interviews and conversations into ready-to-use medical documentation entries with explainable AI (each feature linked to source). Supports one-click EDM transfer and integration with systems such as DIGITMED.
• Cyfrowy Koordynator Medyczny (Digital Medical Coordinator) Autonomous manager of NFZ Coordinated Care (IPOM) processes across cardiology, diabetology, allergology, pulmonology, and endocrinology. Provides integrated coordinator calendar, SMS reminders with test instructions, and auto-reservation of follow-up appointments.
• Cyfrowy Dyrektor Finansowy (Digital Financial Director) Budget guardian for NFZ Coordinated Care contracts. Audits actual costs (working time, materials, equipment depreciation), verifies documentation completeness before NFZ submission, and analyzes patient pathway and IPOM plan profitability.
• Cyfrowy Kierownik Operacyjny (Digital Operations Manager)

Quantifiable outcome

• Digital Receptionist handles first patient contact via voicebot (phone) and chatbot (web), understanding colloquial Polish without rigid dialog trees
• +5 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability12 records

Feature7 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Uniwersytecki Szpital Kliniczny w OpolucoreStrategic or Co-development Partner · 1 January 2025Consortium partner in the 'Inteligentny asystent lekarza' (Intelligent Doctor Assistant) project. Total value: 10,102,270 PLN, funding: 7,982,136 PLN, under INFOSTRATEG IV program. MedSI as consortium leader. Project focuses on automatic medical documentation and voice command systems for specialist care (cardiology, general and vascular surgery).
• Elevron Sp. z o.o.coreStrategic or Co-development Partner · 1 January 2023Consortium partner in the 'Inteligentna segregacja dokumentacji' (Intelligent Document Sorting) R&D project. Total project value: 12,798,125 PLN, with 9,980,125 PLN in funding from NCBR (Narodowe Centrum Badań i Rozwoju) under the strategic program for advanced IT, telecommunication, and mechatronic technologies. MedSI role: partner in consortium led by Elevron.
• Techmo Sp. z o.o.coreStrategic or Co-development Partner · 1 January 2021Consortium partner in the 'Telefoniczny automatyczny system obsługi pacjenta z automatycznym wywiadem lekarskim' (Automatic Telephone Patient Service System with Automatic Medical Interview) project. Project POIR.01.01.01-00-0808/21 funded by EU European Regional Development Fund under the Intelligent Development Program. Funding: 11,485,074.83 PLN. MedSI as consortium leader.
• PerCiLight (Danish Company)minorStrategic or Co-development PartnerDanish company producing intelligent therapeutic lighting systems. Partnered with MedSI to develop wellbeing monitoring functionality for care homes without using cameras or audio recording (GDPR compliance). MedSI developed the sensor-based monitoring system integrated into lighting enclosures.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Talkdesk: Cloud contact-center vendor with healthcare-specific automations for patient scheduling, triage, and outreach. Indirect competitor in patient-facing voicebot / patient-services workflows, with broader enterprise scope.
• WELL Health Technologies: Canadian digital-health company with a portfolio spanning telehealth, clinics, and AI patient-interaction tools. Broader incumbent offering overlapping conversational/AI capabilities to health systems and providers.
• Nuance Communications (Microsoft): Dragon Ambient eXperience (DAX) and Dragon Medical One provide ambient clinical documentation and voice-to-text for physicians. Largest incumbent in healthcare conversational AI; broader portfolio and global scale versus MedSI's Polish specialization.

Emerging players

• Avaamo: Enterprise conversational AI platform with dedicated healthcare vertical including voicebots for patient scheduling and clinical workflows. Competes in the same healthcare voicebot category but operates at broader enterprise scale.
• HealthTap: US virtual care and AI doctor platform offering patient triage, symptom checking, and physician consultations. Comparable AI-driven patient intake and triage functionality, primarily US-focused.
• Sensely: Conversational AI platform with avatar-based virtual assistants for health insurers and providers, including chronic care monitoring and triage. Comparable virtual-assistant + monitoring scope, though global rather than Polish-focused.

Direct peers

• Augmedix: Ambient AI medical documentation platform converting patient-provider conversations into structured notes for EHR. Direct competitor in automated clinical documentation with both human-in-the-loop and AI-only offerings.
• Suki AI: AI voice assistant for clinicians that automates documentation, coding, and Q&A. Direct competitor in the AI clinical-documentation and voicebot-for-doctors category; venture-backed and scaling in US/EU health systems.
• Ada Health: AI symptom assessment and triage platform for health systems, insurers, and pharma. Comparable AI-powered patient triage and pre-visit clinical interview functionality targeting enterprise healthcare customers.
• Infermedica: Polish AI health company providing symptom-checking, triage, and patient routing solutions to healthcare providers and insurers. Directly comparable Polish AI healthtech competitor targeting similar enterprise healthcare customers with conversational/diagnostic AI.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/medsi

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MedSi