Metro-flow plumbing
- Company typePrivate
- Founded1989
- HeadquartersDallas, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
Metro-flow plumbing firmographics
Firmographics- Name
- Metro-flow plumbing
- Legal name
- Metro Flow Inc.
- Website
- https://metroflowplumbing.com
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Metro-flow plumbing industry classification
Industry- Product category
- Residential Plumbing Services
- NAICS
- Water and Sewer Line and Related Structures Construction (23711)
- SIC
- Sanitary Services (4950)
- akta.pro primary industry
- Emergency Drain Clog Removal & Hydro-Jetting (HSAOAMAB)
- akta.pro secondary industries
- Sump Pump & Sewage Ejector Pump Service (HSAOABAM), Drain & Sewer Pipe Descaling (HSAOABAJ)
Keywords
Where Metro-flow plumbing is headquartered
LocationHeadquarters
- HQ city
- Dallas
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Metro-flow plumbing business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure
Revenue model
- Plumbing Service Calls: One-time service fees for plumbing repairs, installations, and maintenance. Pricing explained upfront before work begins. Includes dispatch fees and after-hours charges.
- Diamond Club Membership: Exclusive loyalty program reserved for 22% of Dallas clients. Provides priority service, $500 value in free services, 15% discount on repairs, annual 323-point inspection, and Dallas Plumbing Valet Service.
- Water Filtration Systems: Sale and installation of whole-house water filtration systems including Flow-Tech Home treatment, carbon filters, and reverse osmosis systems.
- Financing Services: Partnership with GoodLeap providing flexible payment plans with soft credit check for customers to finance plumbing projects.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Standard Service Rate |
| Subscription | Annual | Diamond Club Membership |
| Other | Pay-as-you-go | $50 Off Discount |
| Unit Pricing | Pay-as-you-go | Tankless Water Heater Installation |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Metro-flow plumbing product offering
Product offeringCore offering
Metro-Flow Plumbing provides residential plumbing repair, installation, and maintenance services to homeowners in the Dallas-Fort Worth metroplex, including sewer and drain cleaning, slab leak detection, gas line work, water heater installation, and water filtration systems. Its standout capability is Cured-In-Place Pipe (CIPP) trenchless pipe lining, which restores damaged pipes without excavation, augmented by 24/7 emergency response and a 5-year parts and labor warranty. Revenue is generated through one-time service fees, hardware sales (water filtration systems), and a subscription Diamond Club membership program.
Product overview
Metro Flow Plumbing is a residential plumbing service company offering a comprehensive range of plumbing repair, installation, and maintenance services. The company's service portfolio includes core offerings such as Sewer & Drains, Cured in Place Pipe System (CIPP), Water Heaters, Water Filtration Systems, Gas Line Services, Slab Leak Detection, and general fixtures (Toilets, Faucets & Showers). The company also provides specialized services like Camera Inspections, Trenchless Pipe Repair, and Sump Pumps. Supporting these core services are value-added programs including the Diamond Club loyalty membership (offering priority service, discounts, and annual inspections) and emergency 24/7 plumbing services. Metro Flow Plumbing operates as a service-centric business rather than a software product company, with all offerings focused on physical plumbing work rather than technology products.
Differentiator
Problem solved
Functional benefit
Products and services
- Cured-In-Place Pipe (CIPP) Lining System Trenchless CIPP pipe rehabilitation service for residential sewer, drain, and water lines, restoring structural integrity of damaged clay, concrete, cast iron, and PVC pipes without excavation, typically completed in a single day.
- Sewer and Drain Cleaning & Repair Residential sewer and drain cleaning and repair service addressing clogs, blockages, and damaged sewer lines for DFW homeowners.
- Slab Leak Detection and Repair Residential detection and repair of water leaks beneath concrete foundations, including targeted diagnosis and pipe repair.
- Gas Line Installation and Repair Residential gas line installation, replacement, and repair services for Dallas-Fort Worth homeowners.
- Water Heater Installation and Repair Residential water heater installation, replacement, and repair for traditional tank and tankless systems, with tankless installations priced at $3,000-$6,500.
- Whole-House Water Filtration System Sale and installation of whole-house water filtration systems including carbon filters, water softeners, reverse osmosis, and Flow-Tech water treatment for residential customers.
- Faucets and Showers Service Residential faucet and shower repair, installation, and replacement services.
- Toilet Service Residential toilet repair, installation, and replacement services.
- Water Lines and Garbage Disposal Service Residential water line services plus garbage disposal installation, maintenance, and repair.
- 24/7 Emergency Plumbing Services Round-the-clock emergency plumbing response available 365 days a year for urgent residential issues such as burst pipes, gas leaks, and severe clogs, with crew often onsite within one hour.
- Diamond Club Membership Annual subscription loyalty program for residential customers providing priority service, $500 in free services, 15% discount on repairs, annual 323-point inspection, and Dallas Plumbing Valet Service. Limited to 22% of Dallas clients.
- GoodLeap Financing for Plumbing Projects Financing option offered in partnership with GoodLeap, allowing residential customers to finance plumbing projects such as emergency repairs, water heaters, and water filtration systems through flexible payment plans with a soft credit check.
Quantifiable outcome
- 85% customer retention rate demonstrating long-term customer satisfaction
- +3 more outcomes
Companies that use Metro-flow plumbing
Customer profileNamed customers9 records
Segments2 records
Ideal customer profiles2 records
Metro-flow plumbing technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Metro-flow plumbing partnerships and signals
Strategic signalScale indicators8 records
Recent moves2 records
Expansion highlights5 records
Metro-flow plumbing competitors and assessment
Company assessmentBroad incumbents
- ARS / Rescue Rooter: Large multi-brand residential plumbing, HVAC, and drain operator owned by American Residential Services. Broader portfolio but overlapping residential plumbing services.
- Home Depot Home Services: National home improvement retailer offering installation services for plumbing fixtures, water heaters, and water filtration. Overlapping install services but broader retail-led platform.
Regional players
- Len The Plumber: Mid-Atlantic regional residential plumbing service operator with 24/7 emergency service. Comparable mid-size regional services business model.
- Abacus Plumbing: Texas-based residential plumbing and HVAC service operator headquartered in Houston. Comparable Texas-based residential services business with similar customer segment.
- Baker Brothers Plumbing, Air & Heat: Dallas-based residential plumbing, HVAC, and drain service provider. Direct same-market competitor serving overlapping DFW customer base.
Direct peers
- Benjamin Franklin Plumbing: National franchise offering residential plumbing repairs, installations, and emergency services with a punctuality-driven brand promise. Same customer base and service mix.
- bluefrog Plumbing + Drain: Residential plumbing and drain service franchise operating with a membership/subscription model. Comparable service offering and recurring revenue mechanics.
- Roto-Rooter: National plumbing and drain cleaning service franchise offering 24/7 emergency residential plumbing. Directly comparable in services, customer base, and emergency-driven GTM motion.
- Mr. Rooter Plumbing: Neighborly company franchise providing residential plumbing repair, drain cleaning, and trenchless services. Closely aligned service portfolio and customer segment.
Others
- GoodLeap: Financing partner for home improvement projects. They are an existing partner of Metro-Flow and a fintech enabler for the residential services ecosystem.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Metro-flow plumbing social profiles
Digital presenceMetro-flow plumbing compliance and trust
Trust signalCompliance3 records
Metro-flow plumbing financial estimates
Financial estimateRevenue estimate
Valuation estimate
Metro-flow plumbing leadership team
Management profileNumber of profiles
Profiles3 records
Metro-flow plumbing funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Metro-flow plumbing M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Metro-flow plumbing
What does Metro-flow plumbing do?
Metro-Flow Plumbing provides residential plumbing repair, installation, and maintenance services to homeowners in the Dallas-Fort Worth metroplex, including sewer and drain cleaning, slab leak detection, gas line work, water heater installation, and water filtration systems. Its standout capability is Cured-In-Place Pipe (CIPP) trenchless pipe lining, which restores damaged pipes without excavation, augmented by 24/7 emergency response and a 5-year parts and labor warranty. Revenue is generated through one-time service fees, hardware sales (water filtration systems), and a subscription Diamond Club membership program.
Is Metro-flow plumbing a public or private company?
Metro-flow plumbing is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Metro-flow plumbing founded?
Metro-flow plumbing was founded in 1989. It employs 11 to 50 people.
Where is Metro-flow plumbing based?
Metro-flow plumbing is headquartered in Dallas, United States, in the North America region.
How does Metro-flow plumbing make money?
Four revenue lines are on record. Plumbing Service Calls are the primary driver. The others are diamond Club Membership, water Filtration Systems and financing Services.
Who are Metro-flow plumbing's main competitors?
Broad incumbents on record are ARS / Rescue Rooter and Home Depot Home Services. Regional players are Len The Plumber, Abacus Plumbing and Baker Brothers Plumbing, Air & Heat. Direct peers are Benjamin Franklin Plumbing, bluefrog Plumbing + Drain, Roto-Rooter and Mr. Rooter Plumbing. GoodLeap is listed as an others.
Does Metro-flow plumbing have an API?
No public API is recorded for Metro-flow plumbing.
What industry is Metro-flow plumbing in?
Metro-flow plumbing's product category is Residential Plumbing Services. Its primary akta.pro industry code is HSAOAMAB, Emergency Drain Clog Removal & Hydro-Jetting, with a secondary code of HSAOABAM, Sump Pump & Sewage Ejector Pump Service. Its NAICS code is 23711 and its SIC code is 4950.