Macmobilemedic

What Macmobilemedic does

MacMobileMedic (also doing business as Mac Mobile Medic and Mac/PC Mobile Medic) is a privately held, founder-operated computer repair and consulting service based in Andover, Massachusetts. The company provides on-site and in-house repair, consulting, networking support, and sales of new and used computer equipment to individual consumers, small and medium-sized businesses, educational institutions, and seniors/novices across Eastern Massachusetts and Southern New Hampshire (Boston to Manchester corridor). Its service portfolio spans software installation and configuration (Mac OS X, Windows, iLife, iWork, Adobe Creative Suite, Microsoft Office, QuickBooks, etc.), hardware setup and peripheral configuration, component-level hardware repair and re-installation, data recovery and backup solutions, remote repair via RustDesk remote desktop software, and CD/DVD media conversion and duplication. The company also buys and sells reconditioned Macintosh and PC equipment, monitors, printers, and peripherals directly from its Andover facility.

The business operates on a professional services revenue model with two principal billing structures: on-site consulting at a flat rate of $150 per hour (plus a $50 diagnostic fee, $25 expediting fee, and $1/mile travel surcharge beyond the core service area), and in-house service at a flat rate of $65 per hour (with free overnight parts shipping). Additional revenue streams include hardware/peripheral sales, media conversion at $60/GB, and CD/DVD duplication at $10 per DVD or $20 per dual-layer DVD. Underlying technology consists of standard remote desktop software (RustDesk) and conventional diagnostic/repair tooling rather than a proprietary software platform. Founder Wayne Coco, an Apple consultant for 45 years, Apple Solution Expert, and Apple Product Professional, leads the operation, positioning component-level repair of out-of-warranty machines as the company's principal differentiator.

The company has no disclosed headcount, no external funding, no institutional investors, and no parent company, and it functions as a bootstrapped local service business. Marketing relies primarily on its informational website, direct phone contact (978.686.8000 / 978.884.3736 help line), and referrals via Apple resource links (Macupdate, MacWorld, cNet, Softpedia, etc.). Service-area reach is limited to the Boston-to-Manchester corridor with 24-hour turnaround offered on most cases.

Name

Macmobilemedic

Legal name

MacMobileMedic

Website

https://macmobilemedic.com

Company type

Private

Operating status

Operating

Short description

MacMobileMedic is a founder-operated, on-site and in-house Mac and PC repair, consulting, and networking service based in Andover, Massachusetts, serving individuals, SMBs, and institutions across Eastern Massachusetts and Southern New Hampshire with component-level repair of older, out-of-warranty machines.

Ownership category

akta.pro rank

Product category

Computer Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (81121)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Endpoint Support & Device Lifecycle Services (IMACD) (BPAEAJAF)

Keywords

• Computer repair services
• IT consulting support
• Mac PC servicing
• Networking setup support
• Used computer sales

Headquarters

HQ city

Andover

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. On-Site Consulting Services: Hourly-rate consulting services delivered at customer location with flat rate pricing of $150 per hour plus diagnostic and priority fees
2. In-House Repair Services: Hourly-rate repair services performed at the company facility with flat rate of $65 per hour, including free overnight shipping of parts
3. Equipment Sales: Sale of reconditioned Macintosh and PC equipment, new and refurbished monitors, printers, hardware and peripherals
4. Media Conversion and Duplication: CD media conversion at $60 per GB, CD-DVD duplication at $10 per DVD copy and $20 per dual layer DVD

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels2 records

Core offering

MacMobileMedic provides on-site and in-house Mac and PC repair, consulting, and networking support, alongside sales of reconditioned computer equipment. Services are delivered at $150/hour on-site and $65/hour in-house, with most cases completed within 24 hours. The practice specializes in out-of-warranty machines using component-level repair to reduce costs and also offers remote diagnostics, software installation and configuration, hardware peripheral setup, and data recovery/backup solutions.

Product overview

MacMobileMedic is an on-site and in-house Apple Mac and PC repair, consulting, and support service provider operating in Boston, Eastern Massachusetts, and Southern New Hampshire. The company offers a portfolio of services centered around two primary delivery models: On-Site Consulting ($150/hr) and In-House Service ($65/hr). Its service offerings span software installation and configuration (covering Mac OS X, Windows, iLife, iWork, Adobe Creative Suite, Microsoft Office, and hundreds of other applications), hardware set-up and peripheral configuration, component-level hardware repair and re-installation, remote repair using RustDesk, and data recovery and backup solutions. Additionally, the company sells re-conditioned Macintosh and PC equipment along with peripherals, and provides CD/DVD media conversion and duplication services. The overall portfolio functions as a multi-service repair and consulting practice rather than a unified software platform, with no individual named product or module acting as a core product around which add-ons are built.

Differentiator

Problem solved

Functional benefit

Products and services

• On-Site Consulting On-site technical consulting and problem-solving for Mac and PC systems delivered at the customer location, including network installation, support, and troubleshooting. Billed at a flat rate of $150 per hour with a $50 diagnostic fee.
• In-House Service In-house repair and service for Mac and PC systems performed at the company's Andover, MA facility. Billed at a flat rate of $65 per hour with free overnight shipping of parts.
• Software Installation and Configuration Services Installation, deletion, update, and configuration of a wide range of software including Mac OS X, Windows, iLife, iWork, Microsoft Office, Adobe Creative Suite, QuickBooks, and hundreds of other applications.
• Hardware Set-Up and Peripheral Services Set-up and removal of hardware peripherals including external drives, CD/DVD burners, DV recorders, iPod/iPhone, Palm Pilot, digital cameras, graphics tablets, printers, scanners, and boot camp configurations.
• Hardware Repair and Re-Installation Re-installation and set-up of hardware components including hard drives, CD/DVD drives, network cards, video cards, logic boards, memory upgrades, routers, and wireless access points.
• Remote Repair Remote diagnostic and repair service using RustDesk remote access software, enabling technicians to resolve customer issues without an on-site visit.
• Used and Reconditioned Computer Sales Sale of reconditioned Macintosh and PC computers, along with new and reconditioned monitors, printers, hardware, and peripherals from the Andover, MA facility.
• CD/DVD Media Conversion and Duplication CD and DVD media conversion at a flat rate of $60 per GB, and CD/DVD duplication at $10 per DVD copy or $20 per dual layer DVD, with 24-hour turnaround for 10 or fewer CDs.
• Data Recovery and Backup Solutions Data recovery, retrieval, and backup solutions including backup on CD/DVD/HD, Retrospect Backup, and tape backup services.

Quantifiable outcome

• 24-hour turnaround for most cases
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature1 record

Scale indicators3 records

Expansion highlights3 records

Broad incumbents

• CompuCom: Enterprise IT services provider offering computer lifecycle management, endpoint support, and repair for mid-market and enterprise customers. Comparable to MacMobileMedic in endpoint/device lifecycle and repair services, but at enterprise scale rather than local SMB/consumer.
• Asurion: Large-scale device protection, repair, and tech-support provider operating uBreakiFix and Soluto. Adjacent peer to MacMobileMedic in consumer and SMB device repair and tech support, with a tech-support subscription model that overlaps with MacMobileMedic's consulting offering.
• Geek Squad (Best Buy): Best Buy's in-store and in-home tech support arm offering computer repair, setup, and consulting. Comparable to MacMobileMedic as a direct consumer/SMB computer repair and support service, but operating nationally as part of a much larger retail platform rather than a local specialist.
• Office Depot / OfficeMax Tech Services: In-store and remote computer repair, setup, and support services sold through Office Depot retail locations. Comparable to MacMobileMedic in consumer/SMB computer repair and equipment sales, but operating as an add-on within a national retail footprint.
• uBreakiFix (Asurion): National chain for consumer electronics repair including computers, smartphones, tablets, and game consoles. Comparable to MacMobileMedic in device-repair service, but at much larger scale and predominantly module-level replacements rather than component-level repair.
• Apple Genius Bar: Apple's authorized in-store technical support for Mac and iOS devices. Directly comparable to MacMobileMedic for Mac repair, but limited to in-warranty and authorized service; MacMobileMedic specifically serves the out-of-warranty/legacy gap that the Genius Bar does not address.

Direct peers

• CMIT Solutions: Franchise network providing outsourced IT services, computer repair, and managed support to small and mid-sized businesses. Comparable to MacMobileMedic's SMB IT support and consulting offering, but with a multi-technician managed-services model rather than a single-operator practice.
• HelloTech: On-demand in-home and remote tech support for consumers and SMBs covering computers, networking, smart home, and peripherals. Closely comparable to MacMobileMedic in delivery model (on-site + remote), customer base (home users and small businesses), and hourly-rate professional services model.
• NerdsToGo: Franchise-based on-site IT services for SMBs and residential customers, including computer repair, networking, and consulting. Comparable to MacMobileMedic in targeting local SMBs and consumers with on-site and remote tech support at hourly rates.

Peers

• Puls: On-demand in-home tech support for consumers and small businesses covering computer repair, smart home setup, and networking. Comparable to MacMobileMedic in service scope and customer segment, with a broader geographic footprint and an app-driven dispatch model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Macmobilemedic