Nonprofit Software Specialists, LLC

What Nonprofit Software Specialists, LLC does

Nonprofit Software Specialists, LLC (NPSS) is a Nashville, Tennessee-based professional services firm founded by Felicia G. Terry that specializes in CRM software consulting for small and mid-size nonprofit organizations. The company was founded around 2014-2015 and operates as a privately held, bootstrapped LLC under Tennessee law. NPSS targets nonprofit entities that lack internal IT capacity and need external expertise to navigate CRM strategy, system selection, implementation, data cleanup, and staff training. Its core service portfolio is structured in three pillars: Strategy & System Selection consulting, CRM Setup & Cleanup services, and Training & Support engagements. The firm maintains official partner status with three primary nonprofit CRM platforms—Little Green Light (since 2014), EveryAction/Bonterra (5+ years), and The Raiser's Edge (Blackbaud)—and also supports Bloomerang, DonorPerfect, eTapestry, Salesforce for Nonprofits, Veracross, and VirtuousCRM.

NPSS does not develop proprietary CRM software; instead, its technology foundation is a set of self-authored methodologies and frameworks, most notably the CRM Selection Framework, a 40+ page PDF that codifies the firm's CRM evaluation process. The firm also distributes digital products (templates, policy documents, and self-paced courses) through its own website and a Sellfy storefront, and publishes free resources and a Beehiiv newsletter for top-of-funnel demand generation. Lead conversion is driven by free 30-minute discovery calls scheduled via Calendly, after which formal consulting engagements are scoped. The team is small (approximately five named personnel including the founder, a partner, a data specialist, a data assistant, and a Salesforce expert), and the firm serves clients virtually across the United States with optional in-person support in Nashville and Middle Tennessee.

Revenue is generated through professional services engagements (quote-based consulting fees, not publicly disclosed) and digital product sales (one-time perpetual licenses, e.g., the $397 CRM Selection Framework). Customer acquisition relies on a combination of content marketing, client testimonials, community word-of-mouth within the nonprofit sector, and vendor referrals from its CRM platform partners. The company has no external institutional funding, no parent company, and no disclosed M&A activity, and its ownership remains concentrated with the founder.

Name

Nonprofit Software Specialists, LLC

Legal name

Nonprofit Software Specialists, LLC

Website

https://npsspecialists.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

NPSS is a Nashville-based consulting firm that helps small and mid-size nonprofits select, implement, clean up, and train staff on CRM software including EveryAction, Little Green Light, and Raiser's Edge, and sells supporting digital products and templates.

Ownership category

akta.pro rank

Headquarters

HQ city

Nashville

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Professional Consulting Services: Strategy & system selection consulting, CRM setup & cleanup services, and team training & support engagements. Services are sold through direct sales motion with discovery calls and formal engagement agreements.
2. Digital Products (Templates & Guides): Downloadable digital products including the CRM Selection Framework ($397), Little Green Light Gift Records Policy & Procedure Template, and other resources sold through their website and Sellfy storefront.
3. Courses & Training Materials: Self-paced training materials and courses for nonprofits learning CRM platforms like EveryAction and Little Green Light, sold as digital products.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

Nonprofit Software Specialists (NPSS) provides consulting, implementation, data cleanup, and training services to help small and mid-size nonprofits select, set up, and operate nonprofit CRM software (EveryAction/Bonterra, Little Green Light, The Raiser's Edge, and other platforms). The firm also sells a small catalog of digital products, most notably the $397 CRM Selection Framework PDF, that codifies its selection methodology for self-serve buyers.

Product overview

Nonprofit Software Specialists (NPSS) is a consulting and services company, not a unified software product. The company offers professional services including guided CRM software selection consulting, CRM implementation/setup/cleanup services, staff training and support, and digital products (PDF templates and guides). Their service portfolio centers on three featured CRM platforms — EveryAction/Bonterra CRM, Little Green Light (LGL), and The Raiser's Edge — plus support for other nonprofit CRMs including Bloomerang, DonorPerfect, eTapestry, Salesforce for Nonprofits, Veracross, and VirtuousCRM. Key digital products include the CRM Software Selection Framework (a $397 PDF) and the Data Entry for Little Green Light Gift Records Policy & Procedure Template.

Differentiator

Problem solved

Functional benefit

Products and services

• Guided CRM Software Selection Expert-guided consulting service that walks nonprofit organizations through vendor demos, system comparisons, and project planning using NPSS's selection methodologies and templates to help choose the right CRM software.
• CRM Setup & Data Cleanup Services Hands-on service that handles exports and imports, configurations, and data cleanup so nonprofit CRM software runs smoothly after selection or migration.
• CRM Training & Support Tailored team trainings and monthly support engagements that help nonprofit staff become confident and capable with their CRM software.
• EveryAction (Bonterra CRM) Consulting Official EveryAction/Bonterra CRM consulting including implementation, training, and ongoing support for nonprofits using the EveryAction platform across advocacy, membership, development, and campaign work.
• Little Green Light (LGL) Consulting Official Little Green Light partner since 2014, offering training, strategy sessions, system audits, data cleanup, integration support, and full implementation services for nonprofit LGL users.
• The Raiser's Edge Consulting Consulting services for The Raiser's Edge including system audits, data cleanup, process creation, documentation, onboarding, and staff training for nonprofit users.
• CRM Software Selection Framework A 40+ page PDF digital product that guides teams through the CRM selection process including data assessment, functionality definition, organizational readiness evaluation, vendor question bank, and decision documentation; priced at $397 as a one-time download.
• Little Green Light Gift Records Policy & Procedure Template A digital template for data entry policies and procedures specifically designed for Little Green Light constituent gift records, sold as a self-serve download via the NPSS Sellfy storefront.

Quantifiable outcome

• Easiest and most enjoyable CRM migration compared to past experiences
• +1 more outcomes

Named customers17 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered core.

• Little Green LightcoreTechnology or IntegrationOfficial Little Green Light partner since 2014. NPSS provides certified LGL consulting including implementation, training, data cleanup, integration setup, and ongoing support for nonprofit LGL users.
• EveryAction (now Bonterra CRM)coreTechnology or IntegrationDirect partner status with over five years of official partnership. NPSS provides EveryAction/Bonterra CRM consulting including advocacy, membership, development, and campaign work implementations.
• The Raiser's Edge (Blackbaud)coreTechnology or IntegrationFeatured platform for consulting services. NPSS provides Raiser's Edge system audits, data cleanup, process documentation, onboarding, and staff training for nonprofit users.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• JMT Consulting: JMT Consulting provides outsourced technology and finance services specifically to nonprofit organizations, including CRM and database consulting — comparable as a nonprofit-focused IT consultancy, though less CRM-specific than NPSS.
• Whole Whale: Whole Whale is a digital agency that helps nonprofits with data, analytics, CRM, and digital marketing — overlapping with NPSS on nonprofit CRM and data work but with a stronger paid media orientation.
• Big Duck: Big Duck is a branding and communications agency exclusively serving nonprofits, with adjacent capabilities in messaging, campaigns, and supporter engagement that intersect with nonprofit CRM strategy work.
• Alexander Haas: Alexander Haas is a fundraising and development consulting firm serving nonprofits, including philanthropy, campaign, and data strategy work — partial overlap where nonprofit CRM strategy connects to fundraising strategy.
• Firespring: Firespring provides marketing, print, web, and technology services tailored to nonprofits, including CRM and donor management support — comparable as a multi-service technology provider serving the same nonprofit segment.

Direct peers

• Cloud for Good: Cloud for Good is a Salesforce Summit Partner that implements CRM, fundraising, and program management solutions specifically for nonprofits and social enterprises — directly comparable to NPSS in nonprofit CRM implementation services.
• Heller Consulting: Heller Consulting is a long-standing nonprofit technology and CRM consultancy that helps organizations select, implement, and optimize systems like Salesforce and Raiser's Edge — directly comparable to NPSS's nonprofit CRM consulting focus.
• Blue Fox Group: Blue Fox Group is a Salesforce consulting firm focused on the nonprofit and education sectors, providing CRM implementation, integration, and managed services — overlapping with NPSS's CRM consulting for nonprofits.

Broad incumbents

• Pursuant: Pursuant (formed from Russ Reid) is a large fundraising and development consultancy serving nonprofits, with broader service lines in donor strategy, analytics, and technology — adjacent incumbent with overlap in nonprofit technology and CRM-adjacent engagements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/NPSSpecialists

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nonprofit Software Specialists, LLC