Inphony Communications Bv

What Inphony Communications Bv does

Inphony Communications Bv is a privately held Dutch VoIP and ICT solutions provider registered with the Autoriteit Consument & Markt (ACM, Netwerk 942683 | Dienst 942684) and operating its own VoIP infrastructure in the Netherlands and Belgium. The company sells hosted and on-premises PBX services built primarily on the 3CX software platform, extended with native SIP-tunneled iOS and Android apps, WebRTC conferencing supporting up to 250 participants, and a proprietary Vast-Mobiel (VaMo) fixed-mobile convergence solution that lets mobile endpoints use fixed business numbers. The broader product catalog spans SIP trunks, regional and international phone numbers, cloud desktop, Microsoft 365 integration, SD-WAN/MPLS, IT management, Yealink hardware, and a hospitality suite combining hotel VoIP, WiFi, and Hibox Smartroom IPTV with PMS integration.

Inphony distributes through direct phone-based sales supported by a multilingual website, plus channel partnerships — most notably the Fore Freedom 100% open fiber network covering more than 170 Dutch business parks and certified 3CX hosting status. Revenue is generated primarily via recurring monthly subscriptions for hosted PBX, SIP trunking, fiber connectivity (publicly priced from €55 to €275 per month), and managed services, with one-off hardware sales of Yealink and 3CX devices. Customer mix spans mid-market and enterprise accounts across hospitality, healthcare, government, logistics, and industrial verticals, with named logos including Accor, Double Tree by Hilton, XO Hotels, Gemeente Rotterdam, Hertz, Dummen Orange, Yanmar, and Hollandse Zorggroep.

The business model is essentially that of a regional one-stop unified communications and ICT provider: own VoIP infrastructure plus integration with Microsoft Teams/Office 365, Salesforce, HubSpot, Zoho, Freshdesk, Zendesk, and Microsoft Dynamics to embed telephony inside customer collaboration and CRM stacks. Pricing for connectivity is publicly disclosed, while VoIP, cloud, and IT management are sold via custom quote. The company is privately held with no disclosed parent, investors, or capital structure.

Name

Inphony Communications Bv

Legal name

Inphony Communications Bv

Website

https://inphony.eu

Company type

Private

Operating status

Operating

Short description

Inphony Communications Bv is a Dutch VoIP and ICT provider operating its own infrastructure across the Netherlands and Belgium, delivering hosted 3CX PBX, SIP trunking, fiber connectivity, SD-WAN, cloud desktop, IT management, and hospitality TV/phone solutions to mid-market and enterprise customers in Benelux.

Ownership category

akta.pro rank

Product category

VoIP & Business Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), All Other Telecommunications (5178)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), MDU/Commercial & Hospitality Pay-TV Operators (Bulk/SMATV/Pro:Idiom) (MPABAGAF), Voice Calling (VoIP) Apps (BPAMACAC)

Keywords

• VoIP telephony services
• Unified communications
• Hosted PBX
• SIP trunking
• Hospitality telecom

Headquarters

HQ city

Utrecht

HQ country

Netherlands

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. VoIP Telephony Services: Monthly subscription-based VoIP services including hosted PBX, SIP trunking, and cloud phone systems. Revenue generated through per-extension or per-system monthly fees with options for cloud-hosted or on-premises deployment.
2. Cloud Desktop/Hosted Services: Windows desktop hosted in the cloud accessible via browser on any device. Provides complete work environment with storage and applications.
3. Fiber Internet Connectivity: Business fiber internet packages with multiple speed tiers (100 Mbps to 1000 Mbps) and service levels (SLA options from best effort to 99.9% availability). Monthly recurring fees based on speed tier.
4. Hardware Sales: Sale of IP phones, VoIP hardware including Yealink devices, and related equipment for VoIP installations.
5. IT Management Services: Managed IT services including workplace setup, router/firewall/VPN management, and ongoing technical support.
6. Hospitality Solutions: Specialized hotel phone systems, IPTV, multi-media solutions, and room management systems for the hospitality sector.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Inphony Communications Bv provides hosted business VoIP telephony, 3CX software-PBX, SIP trunking, unified communications with Microsoft Teams integration, and fixed-mobile convergence (VAMO) to enterprises in the Netherlands and Belgium. The portfolio is extended with business fiber internet, SD-WAN, cloud desktop, managed IT services, and a hospitality specialization covering hotel VoIP, IPTV (Hibox Smartroom), WiFi and room telephony, complemented by Yealink and 3CX IP phone hardware sales.

Product overview

Inphony Communications Bv is een van de meest complete VoIP-providers van Nederland en België, aanbieder van zakelijke communicatie- en ICT-oplossingen. Het kernproduct is 3CX VoIP Telefonie - een softwarematige telefooncentrale (PBX) die lokaal, in eigen cloud of door 3CX gehost kan draaien. Dit platform wordt gecombineerd met Microsoft Teams-integratie en Vast-Mobiel (VaMo) voor vaste-mobiele integratie. Het productassortiment omvat daarnaast SIP Trunk en Hosted VoIP-centrale voor telefonie-infrastructuur, Telefoonnummers (regionaal, 085, 088, international), IT Beheer en Microsoft 365 voor zakelijke productiviteit, Cloud Desktop voor cloudwerkplekken, SD-WAN/MPLS en Internet voor netwerkconnectiviteit, en Glasvezel via Fore Freedom-netwerken voor supersnel zakelijk internet. Voor de hospitality-sector biedt Inphony Hotel VoIP Telefonie, IPTV-Multi Media (Hibox Smartroom) en Hotel Telefoons. Additionele communicatietools omvatten Live Chat & Talk voor websites en WebRTC Webconferenties. Het bedrijf levert ook hardware in de vorm van Yealink en 3CX IP-telefoons.

Differentiator

Problem solved

Functional benefit

Brands

• VaMo (Vast-Mobiel Oplossing): The company's fixed-mobile integration solution combining fixed-line and mobile telephony into a unified system.

Products and services

• 3CX VoIP Telefonie Software-based PBX (3CX) that can run locally, in Inphony's cloud or hosted by 3CX, supporting SIP trunks, IP phones, softphones, video calling, conferencing, live chat, mobile apps, CRM integrations, call queues, voicemail and call recording for business customers.
• Microsoft Teams Integration Collaboration and web-meeting tool combining meetings, video conferencing, instant messaging, file sharing and mailbox integration, connected to Inphony's telephony to make Teams a full telephone exchange.
• Vast-Mobiel (VaMo) Integration of fixed and mobile telephony allowing employees to use a single business number on their mobile devices without sharing personal mobile numbers, with no separate cost between fixed and mobile calls.
• SIP Trunk SIP trunking service that connects any SIP-supporting PBX to Inphony's VoIP telephony infrastructure for outbound and inbound calling.
• Hosted VoIP-centrale Complete hosted VoIP service package including stable internet connection, suitable telephone devices and hardware for SIP trunking to deliver a turnkey business telephony environment.
• Telefoonnummers Provisioning of regional Dutch numbers, 085 numbers, 088 business numbers, service numbers and international numbers in more than 40 countries, including number blocks for companies or hotels.
• IT Beheer Full managed IT service including workplace provisioning, ordering, connection, installation, hardware configuration and aftercare for businesses in the Netherlands and Belgium.
• Microsoft 365 Digital workplace offering cloud document storage, email and collaboration via Microsoft 365, with free integration of the 3CX telephone exchange.
• Cloud Desktop Business cloud desktop solution providing Windows desktop access via web browser on smartphones, tablets, laptops and PCs regardless of operating system.
• SD-WAN – MPLS Software-Defined Wide Area Network service for connecting multiple business sites to the internal corporate network, delivering speed, flexibility and lower operational cost with zero-touch provisioning and application-aware routing.
• Glasvezel (Zakelijke Glasvezel Internet) Business fiber internet service delivered via Fore Freedom's 100% open fiber networks across more than 170 business parks in the Netherlands, with packages ranging from 100 Mbps to 1000 Mbps and tiered SLA options from best effort to 99.9% availability.
• Hotel VoIP Telefonie Hospitality-grade VoIP telephony solution providing more stable phone connections and cost savings for hotels and other hospitality businesses, including international calling optimization for guests.
• IPTV – Multi Media Hospitality TV solution using the Hibox Smartroom platform for guest entertainment, information and communication, including TV channels, Chromecast/AirPlay/Miracast casting, multiscreen apps and integration with property management systems across LG, Philips and Samsung TVs.
• WiFi WiFi solutions designed for businesses and the hospitality sector, supporting guest and corporate wireless connectivity needs.
• Hotel Telefoons Telephone hardware devices specifically designed and supported for use in hotel and hospitality environments.
• Live Chat & Talk WordPress plugin and website chat/call function that uses WebRTC technology to route visitor chat and voice/video calls directly into the Inphony telephone exchange, with no monthly subscription.
• WebRTC Webconferenties Browser-based video, voice and presentation service supporting up to 250 participants, integrated into the 3CX telephone exchange, with HD video, screen sharing, remote control and webinar/classroom functionality.
• VoIP Yealink Telefoons Yealink IP phones sold and supported by Inphony, with Dutch language and firmware support and the ability to handle up to 16 different accounts on a single device.
• 3CX-telefoon Specialized 3CX VoIP phone hardware that is simple to install and operate, optimized for excellent sound quality in 3CX-based telephony environments.

Quantifiable outcome

• Reduce phone bills by more than 70%
• +4 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core and major.

• 3CXcoreTechnology or IntegrationInphony is a leading certified hosting partner of 3CX, specializing in telecom and ICT solutions. As a certified partner, they implement 3CX phone systems (software PBX) for businesses with options for hosted, cloud, or on-premises deployment. 3CX supports SIP trunks, IP phones, softphones, video conferencing, live chat, mobile apps for iOS/Android, and CRM integrations.
• Fore FreedomcoreTechnology or IntegrationFore Freedom operates 100% open fiber networks covering more than 170 business parks throughout Netherlands. Their networks are open, meaning any internet service provider can deliver services over the network. Inphony leverages this infrastructure to provide business fiber connectivity packages with various speed and SLA options.
• MicrosoftcoreTechnology or IntegrationInphony integrates VoIP services with Microsoft Teams and Office 365. The integration with Office 365 cloud telephone system is offered free, creating a unified communication experience combining 3CX telephony with Microsoft's collaboration platform.
• SalesforcemajorTechnology or IntegrationInphony provides Salesforce 3CX integration services, connecting VoIP phone systems with Salesforce CRM. This enables click-to-call functionality, automatic call logging, customer data display during calls, and improved customer experience tracking.
• YealinkmajorTechnology or IntegrationInphony sells and supports Yealink VoIP phones, which support Dutch language and firmware, and work with Dutch providers. Yealink phones can support up to 16 different accounts on a single device.
• Hibox/SmartroommajorTechnology or IntegrationInphony offers Hibox Smartroom hotel TV solutions with branded hotel TV systems, multiscreen apps, and complete entertainment solutions. Smartroom integrates with property management systems (PMS) and supports various TV brands including LG, Philips, and Samsung.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• KPN: KPN is the incumbent Dutch telecom offering PSTN replacement, hosted telephony, broadband and mobile bundles that overlap with Inphony's full product stack — primarily at the enterprise and government level.
• RingCentral: RingCentral is a global UCaaS leader offering cloud PBX, contact center and Teams integration competing for the same Dutch/Belgian enterprise telephony wallet; broader scale and brand but less localized hospitality specialization.
• Vonage (Ericsson): Vonage, now part of Ericsson, provides UCaaS and APIs; its cloud communications platform targets the same European enterprise telephony customers as Inphony, with greater scale and global reach.
• VodafoneZiggo: VodafoneZiggo is the other major Dutch incumbent offering fixed, mobile and SMB/enterprise connectivity bundles; it competes head-to-head with Inphony's fiber, telephony and mobile integration offerings.
• Proximus: Proximus is the incumbent Belgian operator offering fixed/mobile telephony, fiber and ICT services; competes with Inphony's Belgian operations and hospitality vertical on enterprise and SMB voice deals.
• 8x8: 8x8 is a global UCaaS and contact-center provider; competes with Inphony for enterprise voice customers in Benelux and across Europe through its XCaaS platform.

Others

• 3CX: 3CX is the software PBX platform Inphony hosts and resells; it is the enabling technology vendor behind Inphony's flagship product and a strategic dependency as well as a competitor for direct cloud customers.

Direct peers

• VoIPGRID: VoIPGRID is a Dutch-hosted business telephony provider offering cloud PBX, SIP trunking, fixed-mobile integration and CRM integrations. It is the closest Benelux analogue to Inphony in target market, product stack and SMB/mid-market customer base.
• Yeastar: Yeastar provides on-premise and cloud PBX, VoIP gateways and unified communications aimed at SMBs and SMB channels globally — overlapping directly with Inphony's hosted PBX, SIP trunk and UC offering.
• Sangoma Technologies: Sangoma acquired 3CX in 2024 and is a direct platform owner competing with hosted 3CX partners like Inphony; it also offers UCaaS, SIP trunking and PBX hardware that overlap with Inphony's full stack.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Inphony Communications Bv