Town Of Foxborough

What Town Of Foxborough does

CivicPlus, Inc. is a privately held US government technology company founded in 2000 and headquartered in Kansas. It operates the Modern Civic Impact Platform, an integrated suite of 20+ software modules purpose-built for local government operations. The flagship product is a municipal website platform positioned as a digital city hall; surrounding it are specialized modules covering web accessibility (WCAG 2.1 AA compliance), recreation management, utility billing, mass notification, social media archiving, 311 resident request management (SeeClickFix), planning/permitting/code enforcement (Community Development, CodeComply), agenda and meeting management, asset management, FOIA/public records (NextRequest), municipal codification (Municode), and payment processing (CivicPlus Pay). A Resident Portal with single sign-on aggregates these modules into a unified resident experience, and an Integration Hub supports third-party developer connections.

The product stack is increasingly AI-augmented through the CivicPlus Intelligence line, including the CivicPlus Chatbot (text-based automated customer service, powered by Frase), CivicPlus Agent (on-demand AI answers and support), and CodeComply (multimodal AI plan review for code and design compliance). According to the company's own disclosures, CivicPlus serves 13,000+ local government customers, 100,000+ public servant users, and 340 million+ resident users, with a 98% customer retention rate. The company was founded and is staffed by former government leaders, and the business has grown over 25 years both organically and through acquisition (SeeClickFix, Municode, CivicReady, ArchiveSocial).

CivicPlus monetizes through a quote-based enterprise SaaS model sold primarily via direct enterprise sales to government decision-makers, with a complementary digital self-service channel for mid-market and smaller accounts. Go-to-market is segmented by both role (City Manager, Clerk, IT, Recreation Director, Community Development Director, Public Works, PIO, Elected Officials) and organization type (Local Government, Special Districts, K-12 Education, Higher Education, State Government, Public Safety), indicating a deliberate land-and-expand motion within the public sector. Operations are concentrated in the United States; no international expansion is disclosed. Revenue, funding history, and ownership structure are not publicly disclosed.

Name

Town Of Foxborough

Legal name

CivicPlus

Website

https://civicplushrms.com

Company type

Private

Founded year

2000

Operating status

Operating

Short description

CivicPlus operates the Modern Civic Impact Platform, an integrated SaaS suite of 20+ government-specific software modules serving 13,000+ US local governments, special districts, and education institutions with AI-augmented tools for resident engagement, permitting, and compliance.

Ownership category

akta.pro rank

Product category

Government Technology Software

NAICS

Executive and Legislative Offices, Combined (92114), Other General Government Support (92119), Administration of Housing Programs, Urban Planning, and Community Development (925)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Smart Cities & Urban Innovation Programs (Digital Planning, Civic Tech for Cities) (BPAIANAJ), City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

Keywords

• Government technology platform
• Municipal software solutions
• Civic engagement software
• Public sector technology
• Local government services

Headquarters

HQ city

Boxborough

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Distribution channels2 records

Marketing channels8 records

Core offering

CivicPlus provides an integrated government technology platform for local government and public-sector entities, anchored by municipal websites and extended through modular software for recreation, mass notification, 311 CRM, permitting, public records, utility billing, asset management, agenda management, and payment. It also offers AI-powered tools (CivicPlus Agent, CivicPlus Chatbot, CodeComply) and an Integration Hub for connecting to external systems. The platform is sold as a suite of named, separately available solutions targeting cities, towns, counties, special districts, K-12, higher education, and state government customers.

Product overview

CivicPlus is a unified government technology platform offering a comprehensive suite of integrated software solutions for local governments. The platform operates as a modular, integrated system with a core municipal website product complemented by specialized modules including SeeClickFix 311 CRM, Mass Notification System, Recreation Management, Community Development, Utility Billing, Social Media Archiving, Agenda and Meeting Management, Asset Management, and Process Automation. Additional tools include CivicPlus Agent (AI support), CivicPlus Chatbot, CivicPlus Media, CivicPlus Mobile, CivicPlus Pay, and Integration Hub. The platform serves 13K+ local government customers with 100K+ public servant users and 340M+ resident users, aiming to provide single sign-on access across all tools with unified resident experiences.

Differentiator

Problem solved

Functional benefit

Brands

• CivicPlus Intelligence: Intelligent tools for improved resident and staff experiences
• CivicPlus Agent
• CivicPlus Pay
• CivicPlus Chatbot
• CivicPlus Media
• CivicPlus Mobile
• CodeComply
• NextRequest
• SeeClickFix 311 CRM
• Municode Codification
• Integration Hub

Products and services

• Municipal Websites World-class municipal websites built for governments as digital city halls, providing residents with a unified starting point for government interactions.
• Web Accessibility Solutions for digital optimization and compliance, helping websites substantially comply with WCAG 2.1 AA accessibility standards.
• Recreation Management Software built specifically for government parks and recreation departments to simplify operations across facilities, programs, and workflows.
• Mass Notification System (formerly CivicReady) Emergency alerts and routine notifications system for governments to communicate quickly during emergencies and for ongoing resident communications.
• Utility Billing Automated utility software to improve operations for billing and payment processing for municipal utilities.
• Social Media Archiving (formerly ArchiveSocial) Software for compliance and capturing social media interactions by government entities.
• SeeClickFix 311 CRM Resident service delivery and request management system for handling 311 service requests and improving resident interactions.
• Process Automation and Digital Services Serving residents online through automation and workflows, increasing process efficiency by up to 40%.
• Resident Portal Single starting point for every resident interaction, providing unified access to government services with single sign-on and unified profile.
• CivicPlus Agent On-demand answers and smart support for local government using AI-powered technology, providing generative AI knowledge retrieval for staff and residents.
• NextRequest Public records request management software to simplify Freedom of Information Act (FOIA) compliance with resident self-service and automated routing.
• Community Development Planning, permitting, licensing, code enforcement, and fire safety management solutions for municipal community development departments.
• Agenda and Meeting Management Solutions for clerks to streamline meetings, automate minutes-taking, and reduce agenda preparation time from days to minutes.
• Municode Codification Software for all needs related to municipal codes and ordinances, including codification services.
• Asset Management Simplify infrastructure and work order management for data-driven insights across municipal infrastructure assets.
• Cost Recovery Empower data-driven financial and operational decisions for recreation management through cost recovery software.
• CodeComply AI-powered plan review software that accelerates code and design compliance for community development.
• CivicPlus Pay Payment solution connecting CivicPlus solutions to select payment partners for government transactions.
• CivicPlus Chatbot Automated, AI-powered customer service tool for government interactions, powered by Frase.
• CivicPlus Media Live and on-demand video and captioning services for government communications.
• CivicPlus Marketplace App Branded configurable mobile app solution for government services for residents.
• Integration Hub Simplified developer integrations and data sharing platform for connecting CivicPlus with external systems.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• OpenGov: OpenGov provides cloud software for state and local government budgeting, financial management, and procurement. It competes with CivicPlus for the same local government CIO/City Manager budget while operating in adjacent workflow categories.
• Granicus: Granicus is the closest direct competitor, offering government experience software including websites, content management, public records, and communications tools for 6,000+ government organizations globally. It overlaps with CivicPlus across municipal websites, FOIA/records (NextRequest vs. Granicus Records), and resident engagement.
• GovOS: GovOS (formerly known as Iavor) provides software for local government including business licensing, tax filing, and permits. It is a direct competitor in the small/mid-market municipal segment where CivicPlus also sells its permitting and licensing modules.
• Springbrook Software: Springbrook Software provides a fully integrated cloud ERP platform for small to mid-sized local governments including utility billing, finance, payroll, and citizen services. It overlaps with CivicPlus's Utility Billing and Finance/Administration modules for similar customer profiles.
• Accela: Accela provides a government technology platform for permitting, licensing, code enforcement, and community development directly competing with CivicPlus's Community Development and CodeComply modules. It serves the same municipal and county customers with a focus on civic workflows.

Regional players

• PowerSchool: PowerSchool is a leading K-12 education technology platform; CivicPlus serves the K-12 Education vertical as a secondary segment. They are comparable as adjacent vertical-focused public-sector SaaS vendors with similar retention profiles, though addressing education rather than municipal government primarily.

Others

• Municode (a CivicPlus brand): Municode is already a CivicPlus-owned brand, but the legacy Municode entity is recognized as a peer in codification services for municipalities. It is included here for completeness as a comparable historical reference point rather than an independent peer.

Broad incumbents

• Tyler Technologies: Tyler Technologies is the largest publicly traded GovTech vendor, providing a broad suite of software to local and state governments including financials, permitting, courts, and public safety. It is comparable as a broader incumbent that overlaps with CivicPlus on community development, permitting, and asset management modules but operates at vastly larger scale and breadth.
• NEOGOV: NEOGOV (acquired by Higher Ed / private equity) provides HR, payroll, and workforce management software purpose-built for the public sector. It is comparable as a vertical GovTech SaaS vendor with deep municipal penetration and similar retention dynamics.
• Salesforce (Public Sector): Salesforce has a dedicated Public Sector vertical with case management, grants management, and resident engagement solutions competing for the same municipal IT budgets. It is a broad incumbent with overlapping CRM/resident-engagement functionality though much broader in scope.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/CivicPlus
• YouTubeyoutube.com/@CivicPlus1
• Facebookfacebook.com/CivicPlus
• LinkedInlinkedin.com/company/town-of-foxborough

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town Of Foxborough