Inspection Support Network

What Inspection Support Network does

Inspection Support Network (ISN), founded in 2002 by Chris Schuld and Dan Huber and operating as Inspection Support LLC, is a cloud-based SaaS platform serving the US home inspection industry. The platform consolidates report writing, online scheduling with drive-time optimization, integrated payment processing (including the FlexFund pay-at-close feature via Guardian Inspection Payments), marketing automation, two-way messaging, business analytics, and cloud backup into a single product, with companion iOS and Android mobile apps enabling on-site completion. ISN's Report Writer, introduced natively in 2023, embeds proprietary AI capabilities including the AI Image Defect Detector (computer vision on inspection photos) and the AI Comment Helper (NLP-based comment suggestions that learn inspector writing style). ISN also offers the ISN Evergreen revenue-share program, ISN FlexFund, and a Business Websites add-on, and integrates with a broad third-party ecosystem spanning report writers (HomeGauge, Spectora, Palmtech, Home Inspector Pro, Horizon, WhisperReporter, etc.), call-center partners, and home-services providers under the Porch umbrella.

ISN monetizes primarily through volume-based per-inspection fees ($7.25 per inspection for the first 50 monthly inspections, $5.50 for inspections 51–100, and $3.75 for 101+), supplemented by recurring website subscriptions, Evergreen revenue share, and payment-processing economics. The company is privately held as a wholly-owned subsidiary of Porch Group Holdings, Inc. (NASDAQ: PRG), having been acquired in 2021; under Porch it sits alongside Palmtech and Home Inspector Pro (both acquired 2020), America's Call Center, Guardian Inspection Payments, and Inspector Services Group. ISN distributes primarily through a product-led growth motion (30-day free trial, no contract required, no setup fees) augmented by franchise channel partnerships (HouseMaster, Amerispec, HomeTeam, National Property Inspections, A-Pro, The BrickKicker, and others) and direct phone/chat sales support.

ISN reports that its platform processes over 2 million inspections per year – approximately 25% of all US homes sold – and is described as "highly rated" on Capterra and GetApp after 25+ years in market. Revenue, headcount, and acquisition price are not publicly disclosed by Porch at the segment level. The Seattle-headquartered business operates exclusively in the United States, with international exposure arriving only indirectly through partner integrations (notably HomeGauge, which also serves Canadian inspectors).

Name

Inspection Support Network

Legal name

Inspection Support LLC

Website

https://inspectionsupport.com

Company type

Private

Founded year

2002

Operating status

Operating

Short description

Inspection Support Network is a US cloud-based SaaS platform that provides home inspectors with an all-in-one suite for report writing, scheduling, payments, and marketing. Founded in 2002 and now a subsidiary of Porch Group (NASDAQ: PRG), it processes over 2 million inspections per year, roughly 25% of US homes sold.

Ownership category

akta.pro rank

Headquarters

HQ city

Seattle

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Per-Inspection Software Fees: Primary revenue stream based on volume-based per-inspection pricing. Inspectors pay per inspection processed through ISN, with tiered pricing that decreases as volume increases. This is the core recurring revenue model.
2. ISN Evergreen Partner Program: Revenue share program where ISN customers earn commissions (up to $474 per inspection) when their clients purchase home services through Porch's provider network including insurance, warranty, security, TV/internet/phone, moving, and solar services.
3. Referral Program: ISN pays existing customers $50 Visa gift cards for each new inspector referral who signs up for the free trial. Referrers can earn up to $300/month in gift cards.
4. Business Websites: ISN offers professional website creation and hosting services for inspection businesses, including code, images, copy, up to 5 pages, SEO optimization, and 12 months of managed hosting and support.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

Inspection Support Network (ISN) provides an all-in-one cloud-based SaaS platform that combines an AI-powered report writer, online scheduling, integrated payment processing, marketing automation, client messaging, and business analytics for home inspection businesses. The platform is used by independent home inspectors, multi-inspector firms, and inspection franchises to write professional inspection reports onsite, schedule jobs, process payments, and run their businesses. ISN processes over 2 million inspections annually and charges on a usage-based per-inspection model.

Product overview

Inspection Support Network (ISN) is an all-in-one home inspection software platform combining a proprietary AI-powered Report Writer, Smart Scheduling, integrated Payment Processing (with FlexFund pay-at-close option), Marketing Automation, Messaging, Analytics, and Business Automations into a unified cloud-based solution. The platform is complemented by an iOS/Android mobile app, optional business website creation service, and partner integrations with payment processors (Guardian), call centers (America's Call Center, PASS, Simple Solutions, Calls On Call, Perceptionist, All Ways Answering), report writers (Home Inspector Pro, Palmtech, HomeGauge, Spectora, and others), and value-added services (Recall Check, Residential Warranty Services, ISN Evergreen for home services referrals). ISN processes over 2 million inspections annually and serves inspection businesses of all sizes with volume-based pricing.

Differentiator

Problem solved

Functional benefit

Brands

• ISN Evergreen: Optional partner revenue program for ISN customers that earns commissions when clients purchase home services through Porch's provider network (insurance, warranty, security, moving, solar, TV/internet/phone).
• ISN Referral Program

Products and services

• ISN Platform (Core All-in-One Software)
• ISN Report Writer
• ISN Business Websites
• ISN FlexFund
• ISN Evergreen Partner Program

Quantifiable outcome

• Over 2 million inspections processed annually, accounting for nearly a quarter of all homes sold in the United States
• +5 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration26 records

AI capability6 records

Feature7 records

Partnerships

16 partnerships are on record, tiered flagship, core and minor.

• PorchflagshipStrategic or Co-development Partner · 1 January 2021Parent company of ISN since 2021. Porch provides tools and services to help simplify moving and homeownership. Offers Porch Home Assistant Gold to help offset ISN costs and the Porch App delivering home services offers to ISN clients.
• Guardian Inspection PaymentsflagshipTechnology or IntegrationLow-cost payment processing and invoice collection services for home inspectors. Integrates seamlessly with ISN invoicing system. Offers Guardian Pay-At-Close (FlexFund) allowing inspectors to get paid within one business day.
• America's Call Center (ACC)flagshipChannel Partner/ Reseller/ DistributorDedicated call-handling and virtual front office solution for inspection businesses, working exclusively with inspectors since 1998. Synchronizes with ISN scheduling, invoicing, and marketing communications.
• PalmtechflagshipTechnology or IntegrationEasy-to-use home inspection software for new and established inspectors. Integrates seamlessly with ISN, allowing inspectors to use Palmtech's report writing alongside ISN's business management features.
• Home Inspector ProcoreTechnology or IntegrationInspection business management and report generation software for PCs, mobile devices, or tablets. Works with ISN for inspectors who prefer Home Inspector Pro's report writer.
• ZapiercoreTechnology or IntegrationIntegration platform allowing ISN to connect with thousands of third-party applications for workflow automation.
• Recall CheckminorGTM or Marketing PartnerPorch service helping homeowners find and fulfill open appliance recalls. Offered as a value-added benefit with every inspection report.
• Residential Warranty ServicesminorGTM or Marketing PartnerHome warranties covering a range of common household issues, available in all 50 states. Offered through ISN Evergreen program.
• Inspector Services GroupminorGTM or Marketing PartnerHelps home inspectors market their business, reduce potential liabilities with E&O insurance, and increase home inspection value.
• InterNACHIminorGTM or Marketing PartnerThe industry's leading nonprofit home inspection certification agency, providing training and certification for inspectors.
• HouseMastercoreChannel Partner/ Reseller/ DistributorOver 370 local offices and over 2 million inspections since 1979. Franchising opportunities available. Uses ISN as preferred software.
• AmerispeccoreChannel Partner/ Reseller/ DistributorHighly trained home inspectors with franchising opportunities. Part of ISN's franchise partner network.
• HomeTeam InspectioncoreChannel Partner/ Reseller/ DistributorProfessional inspection franchise with franchising opportunities. Part of ISN's franchise partner network.
• A-ProcoreChannel Partner/ Reseller/ DistributorMost comprehensive and advanced inspection techniques. Franchise opportunities available. Part of ISN's franchise partner network.
• PASS - Personalized Answering and SchedulingminorChannel Partner/ Reseller/ DistributorSales, scheduling and virtual office services for home inspection business growth.
• Simple Solutions Call CenterminorChannel Partner/ Reseller/ DistributorCall center services exclusively for home inspectors with deep industry knowledge.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• ServiceTitan: ServiceTitan is a leading field service management SaaS for home services trades (plumbing, HVAC, electrical). It operates in adjacent verticals to home inspection and could expand into inspection workflow software, representing a broader incumbent with deep engineering and capital resources.
• Zillow: Zillow is the largest US residential real estate marketplace and a broad incumbent in proptech. While not focused on inspection software, Zillow's Premier Agent and home services ecosystem touches the same real estate transaction workflow and could expand into adjacencies that overlap with ISN's agent relationship management value proposition.

Direct peers

• Spectora: Spectora is a leading modern cloud-based home inspection software combining report writing, scheduling, and business management. It directly competes with ISN's core offering and is mentioned in ISN's own migration materials, indicating active competitive overlap for the same SMB inspector customer base.
• Tap Inspect: Tap Inspect is a mobile-first home inspection software platform focused on report writing and field workflow for inspectors. It directly competes with ISN's report writer and mobile offering in the SMB inspector segment.
• Spectacular Home Inspection Software: Spectacular is a home inspection report writing and business management platform serving independent inspectors. It is listed as an ISN integration partner but also competes directly for SMB inspectors seeking an all-in-one workflow solution.
• HomeGauge: HomeGauge provides report writing and business management software widely used by inspectors in the US and Canada. It is integrated with ISN but also competes for the same customers, making it a parallel platform in the home inspection software category.
• 3D Inspection Software: 3D Inspection Software provides home inspection report writing tools with multimedia support. It targets the same inspector customer base as ISN, competing particularly on the report writing and visualization experience.
• Interspect Software: Interspect Software (Onclarity) is a home inspection report writing platform that integrates with ISN for business management but also competes for the same inspection customers. It is an established alternative for inspectors prioritizing focused report writing.
• ReportHost: ReportHost is an online home inspection report writing and delivery platform used by inspectors. It is listed as an ISN integration partner but also competes independently for the report-writing portion of the inspector workflow.

Emerging players

• WhisperReporter: WhisperReporter is a voice-driven home inspection report writing tool that leverages speech-to-text for faster report creation. It targets a similar SMB inspector use case as ISN's report writer, representing an emerging AI-native workflow competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCZ2muWyJNw
• LinkedInlinkedin.com/company/inspection-support-network

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Inspection Support Network