Impact Networking (Formerly Illinois Paper & Copier Co)

What Impact Networking (Formerly Illinois Paper & Copier Co) does

Impact Networking, LLC is a privately held managed services provider headquartered in Lake Forest, Illinois. Founded in 1999 as Illinois Paper & Copier Co, the company rebranded to Impact Networking and expanded from a print and copier vendor into a five-line managed services platform spanning Managed IT, Cybersecurity, Marketing, Print Services, and AI Consulting. Impact sells quote-based monthly managed services subscriptions alongside professional services engagements, targeting mid-market and enterprise buyers across horizontal business segments with specific vertical specializations in manufacturing, financial services, healthcare, construction, and government contractors (where it offers CMMC, NIST 800-171, FedRAMP, FAR, and DFARS compliance consulting).

The company's service architecture is a platform-plus-capabilities model: five core managed services form the operational foundation, supplemented by capability areas (Business Growth, Customer Experience, Streamline Processes, Brand Reputation Management, Employee Experience, Mitigate Cyber Risks) and internal enablement tooling including the Impact Leadership Institute (ILI) founded in 2018 and the proprietary APEX learning management system. Distribution is sales-led with dedicated category sales teams (Sales, Business Development, Managed IT, Marketing, AI & Business Applications), complemented by client portals for self-service and a Shopify-powered e-commerce storefront for print supplies. Impact claims 14,000+ clients served from 24 locations across 7 U.S. states.

Revenue mechanics are recurring: monthly subscription billing for managed IT, cybersecurity, and print services bundled into multi-line contracts, plus project-based billing for AI consulting and marketing professional services. Technology partners include Cisco Meraki, Microsoft Azure, Adobe, Shopify, Google, and HubSpot, with training partnerships that feed the ILI pipeline. Leadership includes CEO Frank Cucco and Managing Partner Tom Pieters. The company is privately held with no disclosed institutional investors, parent entity, or revenue figures; it has accumulated workplace awards including 2023 Great Place to Work certification and 2023/2024 Best Places to Work regional recognitions.

Name

Impact Networking (Formerly Illinois Paper & Copier Co)

Legal name

Impact Networking, LLC

Website

https://impactnetworking.com

Company type

Private

Founded year

1999

Operating status

Operating

Short description

Impact Networking is a privately held managed services provider founded in 1999 (formerly Illinois Paper & Copier Co) that delivers Managed IT, Cybersecurity, Marketing, Print Services, and AI Consulting on monthly subscriptions to 14,000+ mid-market clients across 7 U.S. states, with specialized practices in manufacturing and government contractor compliance.

Ownership category

akta.pro rank

Product category

Managed IT and Business Technology Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

Keywords

• Managed IT services
• Cybersecurity consulting
• Managed print services
• AI consulting services
• Business marketing services

Headquarters

HQ city

Lake Forest

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed services revenue from providing 24/7 IT support, system optimization, and infrastructure management. Includes professionalizing IT with modern technology supported by expert teams.
2. Cybersecurity Services: Proactive cybersecurity services including vulnerability scanning, threat monitoring, and incident response managed by expert teams.
3. Marketing Services: Data-driven marketing services including analytics, customer experience management, and brand reputation management.
4. Print Services: Managed print services including modern office equipment, supplies, and ongoing servicing by specialists for optimized printing.
5. AI Consulting: Technology-based consulting solutions for digital transformation, business process optimization, and AI implementation.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Impact Networking is a managed services provider that delivers Managed IT, Cybersecurity, Marketing, AI Consulting, and Print Services to businesses. The company combines expert talent, data-driven strategies, and modern technology with 24/7 support to help clients reduce downtime, mitigate cyber risk, optimize operations, and modernize their office and IT environments across 24 locations in 7 U.S. states.

Product overview

Impact Networking (formerly Illinois Paper & Copier Co) is a managed services provider offering a portfolio of five core managed service offerings — Managed IT, AI Consulting, Marketing, Cybersecurity, and Print Services — each addressing fundamental business needs and building upon one another. These are complemented by strategic capability areas covering Business Growth, Customer Experience, Streamline Processes, Brand Reputation Management, Employee Experience, and Mitigate Cyber Risks. The company also provides an internal learning management system called APEX alongside the Impact Leadership Institute (ILI) for employee development. The overall architecture is a platform-plus-capabilities model where the five managed services form the foundation, supplemented by consulting-driven capabilities and internal enablement tools.

Differentiator

Problem solved

Functional benefit

Brands

• Impact Leadership Institute (ILI): Internal training and professional development department established in 2018 to provide company-wide learning experiences, upskilling, and leadership development programs for employees.
• APEX

Products and services

• Managed IT

Quantifiable outcome

• Companies that invest in customer experience see up to 80% increase in revenue
• +5 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature2 records

Partnerships

Four partnerships are on record, tiered minor.

• Cisco MerakiminorStrategic or Co-development PartnerTraining partnership allowing Impact employees to learn from Cisco Meraki specialists for professional development and certifications in networking and cloud solutions.
• Microsoft AzureminorStrategic or Co-development PartnerTraining partnership providing Impact employees access to Microsoft Azure learning resources and certification programs for cloud technology expertise.
• AdobeminorStrategic or Co-development PartnerTraining partnership for Impact employees to develop skills with Adobe products and tools through specialist-led learning programs.
• Safer FoundationminorStrategic or Co-development PartnerCommunity partnership providing job shadowing, coaching, and career opportunities for people with arrest or conviction records to build productive careers.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Connection (PC Connection): Direct peer offering managed IT services, security and cloud alongside technology procurement, targeting the same mid-market and enterprise customers as Impact.
• Konica Minolta: Direct peer offering managed IT services alongside its heritage managed print business. Konica Minolta competes head-to-head with Impact across the same SMB/mid-market office technology stack.
• Xerox: Direct peer combining managed print services with IT services, document management, and digital transformation consulting, overlapping with Impact's print, IT and AI/marketing lines.
• Compucom: Direct peer in managed IT services, end-user support and workplace technology, overlapping Impact's core Managed IT service line for multi-site enterprise customers.
• Ricoh: Direct peer in managed print and office technology services with a growing managed IT and digital services portfolio, addressing the same mid-market buyers as Impact.

Emerging players

• Optiv: Focused cybersecurity services and consulting provider; competes with Impact's cybersecurity practice, especially in the regulated/government contractor segment.

Broad incumbents

• CDW Corporation: Large incumbent IT solutions provider serving mid-market and enterprise with managed services, security, and cloud offerings; competes with Impact on multi-site enterprise managed-IT deals.
• SHI International: Large IT solutions and managed services provider competing with Impact on enterprise managed IT and cybersecurity procurement.
• Logicalis: Global IT managed services and solutions integrator; overlaps with Impact's managed IT, cloud and cybersecurity offerings, especially for multi-site enterprise customers.
• Insight Enterprises: Broad incumbent offering managed IT services, cybersecurity and digital transformation across SMB to enterprise, similar go-to-market to Impact but at much larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/impactmybiz

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Impact Networking (Formerly Illinois Paper & Copier Co)