What Intellicom Communications, Inc. does

Intellicom Communications, Inc. (ICI) is a Southern California-based provider of business phone systems, VoIP, unified communications, networking, and physical/logical security solutions, founded in 1981 by Michael H. Stewart in Pasadena. The company operates from three regional offices (Chino as headquarters, plus Glendale and Irvine) and holds a California contractor license (#558512), supporting installation, structured cabling, and on-site service across the region. Its customer base spans healthcare, corporate, education, hospitality, construction, real estate, small business, and automotive verticals, with cumulative activity reported as 11,000+ customers served, 11,168+ phone system installations, and 328,568+ support tickets resolved over its operating history.

The product portfolio spans premise-based IP phone systems (NEC, Avaya, Zultys), hosted cloud VoIP (Nextiva, RingCentral, Evolve IP One Cloud), unified communications, carrier-managed services, cloud computing (Rackspace), CCTV, biometric access control (Suprema), and cybersecurity (CyberDNA), with regulated-industry positioning around HIPAA, PCI-DSS, SOC-2, and ISO 27001 compliance. Technical architecture is multi-vendor and integrator-led rather than proprietary; the company resells, deploys, and manages third-party platforms while owning the on-site implementation, cabling, and support layer.

The business model combines one-time hardware sales and project-based installation revenue (premise PBX, structured cabling, CCTV/access control) with recurring managed services and hosted VoIP subscriptions. Go-to-market is consultative direct sales targeting mid-market and SMB organizations in Southern California. Customer testimonials reference relationships of 12-18+ years, indicating high retention and embedded infrastructure switching costs. The company is privately held with reported headcount of 1-10 employees, suggesting a lean, founder-led operation that scales through partner/subcontractor capacity rather than internal headcount expansion.

Name

Intellicom Communications, Inc.

Legal name

Intellicom Communications, Inc.

Website

https://ici1981.com

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

1–10 employees

Short description

Intellicom Communications, founded in 1981, provides business phone systems, VoIP, networking, and security solutions to mid-market and SMB customers across Southern California. The firm serves healthcare, legal, education, and other verticals via three regional offices and multi-vendor partnerships.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151), Telephone Apparatus Manufacturing (33421), Telephone Apparatus Manufacturing (334210), Other Communications Equipment Manufacturing (334290), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Telecommunications (517)

SIC

Computer Communications Equipment (3576), Services-Computer Integrated Systems Design (7373), Communications Equipment, Nec (3669), Communications Services, Nec (4899), Telephone & Telegraph Apparatus (3661)

akta.pro primary industry

Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)

akta.pro secondary industries

VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ), AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ), Network, Infrastructure & Data Center Integration (BPAEAAAK), Network & Infrastructure for Security Systems (Cabling, PoE, Wireless, Edge Compute) (BPAKAGAI)

Keywords

• Business VoIP services
• Unified communications solutions
• Cloud phone systems
• Telecom infrastructure cabling
• Commercial security systems

Headquarters

HQ city

Chino

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Hosted Cloud VoIP Subscription Services: Monthly subscription-based cloud phone services providing voice, mobility, SMS and email solutions. Customers pay recurring monthly fees for cloud communications access without purchasing on-site server hardware.
2. Premise Hybrid IP Phone Systems (Hardware + Licensing): On-premise phone systems requiring upfront hardware investment with lower costs over several years compared to hosted VoIP. Includes PBX equipment sales and ongoing maintenance.
3. Professional Services: Consultative approach providing custom telecommunications solutions including design, deployment, installation, training, and ongoing support services.
4. CCTV and Security Systems: Security camera and surveillance system sales and installation services for commercial properties.
5. Access Control Systems: Biometric access control hardware sales including fingerprint readers and facial recognition devices, along with installation services.
6. Structured Wiring Services: Professional cable installation including Cat 5E, Cat 6, and fiber optic deployments for telecom infrastructure.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Intellicom Communications designs, deploys, and supports business telephone systems, hosted cloud VoIP, unified communications, structured cabling, CCTV surveillance, biometric access control, and managed cybersecurity for organizations in Southern California. The company delivers solutions across premise, cloud, and hybrid deployment models and bundles multi-vendor technology (NEC, Avaya, Zultys, Nextiva, RingCentral, Evolve IP) with installation, training, and ongoing support as a single integrated offering.

Product overview

Intellicom Communications, Inc. offers a comprehensive portfolio of enterprise voice, data, and cloud communication solutions. The core offerings include Premise Hybrid IP Phone Systems (on-site hardware-based solution) and Hosted Cloud VoIP (cloud-based without PBX hardware), supported by Carrier Managed Services and Evolve IP One Cloud™ for hybrid/infrastructure needs. Unified Communications serves as the integration layer combining instant messaging, SMS, presence, voice, mobile, audio, web, and video. Security and infrastructure services include CCTV Surveillance, Access Control (with biometric options), Cyber Security, and Structured Wire/Cable/Fiber. Industry-specific solutions include HIPAA Compliant VoIP for medical professionals and Telemedicine for healthcare providers. The company serves diverse industries including Healthcare, Corporate, Education, Hospitality, Construction, Real Estate, Small Business, and Automotive.

Differentiator

Problem solved

Functional benefit

Products and services

• Premise Hybrid IP Phone Systems On-site premise hybrid phone systems combining digital and IP capabilities in a scalable unified communications server, with voicemail to email, Outlook integration, ACD call center, remote location support, cell integration, call recording, UC applications, mobile extension, and softphone deployments. Targeted at organizations that prefer on-premises control over their telephony infrastructure.
• Hosted Cloud VoIP Cloud-based phone system eliminating the need for traditional premise PBX hardware, providing voice, mobility, SMS, and email with call screening, music on hold, conferencing, SMS/texting, call detail reports, voicemail to email, auto attendant, and voice activated directory. Targeted at organizations wanting lower monthly costs without owning PBX hardware.
• Carrier Managed Services Telecom carrier analysis and management service that analyzes, orders, manages, and implements the best carriers and services to meet customer needs. Targeted at organizations that want a single vendor to optimize their underlying telecom carrier relationships.
• Unified Communications Integrated enterprise communication service combining chat, SMS, mobility, presence, video, desktop communications, and AI-driven designs with a consistent unified user interface across multiple devices. Targeted at organizations seeking faster communication, reliability, instant messaging, mobility, live chat, and web/video conferencing.
• Evolve IP One Cloud Comprehensive cloud strategy and services suite offering UCaaS, DRaaS, DaaS, CCaaS, and IaaS in virtual private secure environments. Targeted at organizations seeking a long-term strategy for a private, secure, efficient network with customizable multiple cloud services.
• Structured Wire / Cable / Fiber Professional structured wire and cable management solutions including Cat 5E, Cat 6, single or multi-mode fiber applications, riser and data center deployments for voice, data, and video telecom infrastructure. Targeted at organizations needing physical telecom infrastructure deployment.
• CCTV Surveillance HD commercial CCTV business security solution providing 24/7 live monitoring, video backups, system integration, reduced security costs, and system diagnostics. Targeted at commercial properties seeking theft, vandalism, and Workers Compensation claim validation.
• Access Control Enterprise access control systems including biometric access controls (fingerprint, iris, hand geometry, voice, DNA), facial recognition, multi-authentication, occupancy tracking, emergency response, and video interface capabilities using devices such as BioEntry W2, BioStation 2, BioStation A2, and FaceStation 2. Designed to meet HIPAA, PCI-DSS, SOC-2, and ISO compliance requirements with security and audit trails.
• Cyber Security Managed cybersecurity service providing firewalls, penetration tests, malware protection, encryption, regular assessments, persistent monitoring, and cyber hunting missions to identify attacker presence on networks. Targeted at organizations needing to protect customer, employee, and company data from external threats.
• Cloud Computing Solutions Cloud computing services enabling businesses to scale with ease and lower operating costs, including UCaaS (Unified Communications as a Service) and BaaS (Backup as a Service) for enterprise-grade security backups. Targeted at organizations seeking scalable cloud infrastructure.
• Business Phone Systems (PBX, IP PBX, VoIP) Complete range of business phone systems including traditional PBX (on-site server, traditional phone lines), IP PBX (internet connection via SIP-enabled phones), and Virtual VoIP (browser/app-based without hardware). Targeted at any business size needing voice infrastructure.
• HIPAA Compliant VoIP for Medical Professionals VoIP phone services designed for medical professionals that comply with HIPAA (Health Insurance Portability and Accountability Act) regulations for the secure handling of patient communications. Targeted at healthcare organizations subject to HIPAA Privacy Rule requirements.
• Telemedicine Solutions Healthcare technology solutions including two-way video consultations, transmission of healthcare data, and tele-monitoring technology for remote vital signs monitoring, designed to reduce operational costs and waiting times. Targeted at healthcare providers extending patient care to remote settings.

Quantifiable outcome

• 11,168+ phone system installations completed
• +3 more outcomes

Named customers11 records

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

Six partnerships are on record, tiered core and flagship.

• NECcoreTechnology or IntegrationNEC is described as an Information and Communications Technology (ICT) leader with nearly 120 years of expertise. Intellicom partners with NEC to deliver dynamic UCaaS options including public, private or hybrid solutions that can leverage existing infrastructure such as PBX systems. NEC's cloud-based communications services increase productivity, reduce operation cost and optionally improve upon existing IT infrastructure.
• AvayacoreTechnology or IntegrationAvaya provides standardized global delivery in private, public, and hybrid platforms. Partnership enables delivery of enterprise communication solutions across multiple deployment models.
• ZultyscoreTechnology or IntegrationZultys provides solutions enabling office phones, smartphones, tablets and computers to work seamlessly on a powerful unified communications platform.
• NextivacoreTechnology or IntegrationNextiva is enterprise software trusted by 150,000+ SMBs and Enterprises. Provides world-class unified communications platform developed by over 1,500 engineers with enterprise grade reliability.
• RingCentralcoreTechnology or IntegrationRingCentral is rated as a Top Rated Business VoIP Provider for 2019. Provides easy, affordable, and reliable all-in-one phone system with potential 30%+ cost savings. Complete cloud phone system that's easy to setup, use, and manage.
• Evolve IPflagshipStrategic or Co-development PartnerEvolve IP partnership enables Intellicom to deliver Evolve IP One Cloud - a single call comprehensive suite of award winning products including UCaaS, DRaaS, DaaS, CCaaS, and IaaS. This flagship partnership allows customization of multiple cloud services in a virtual private, secure environment with long-term strategy focus.

Scale indicators7 records

Recent moves1 record

Expansion highlights5 records

Broad incumbents

• NEC Corporation: NEC is one of Intellicom's core technology partners (~120 years of ICT expertise) supplying UNIVERGE and SV-series UCaaS/PBX platforms that Intellicom implements for healthcare, education, hospitality, and corporate customers in California.
• Nextiva: Nextiva is a core Intellicom partner and a direct competitor offering cloud UCaaS trusted by 150,000+ SMBs. Both position unified communications as a one-stop business communications suite with verticalized healthcare and small-business messaging.
• MitEL (Mitel): Mitel is a strategic vendor for Intellicom (premium Mitel 6930 IP desk phones are a featured product) and a broader incumbent delivering on-prem and cloud UC, primarily through channel partners serving SMB and mid-market.
• Avaya: Avaya is a core Intellicom partner and global incumbent in unified communications and contact center, including on-prem IP Office / Aura and Avaya Cloud Office. Both sell and integrate enterprise-grade UC and call-center solutions into existing PBX estates.
• Vonage (Ericsson): Vonage, now part of Ericsson, offers cloud UCaaS, contact center, and communications APIs targeting SMB and enterprise customers, overlapping with Intellicom's hosted VoIP and unified communications offering for mid-market accounts.
• RingCentral: RingCentral is one of Intellicom's core cloud UCaaS partners and a direct competitor in the Southern California SMB market; both sell hosted cloud VoIP, UC, and contact-center suites to mid-market and enterprise customers. Comparable as the platform layer Intellicom resells and competes against for direct deals.
• 8x8: 8x8 is a global cloud UCaaS and CCaaS provider targeting exactly the same mid-market and enterprise buyers as Intellicom, with stronger international reach but comparable product breadth in voice, video, and contact center.

Emerging players

• GoTo (GoTo Connect / Jive): GoTo Connect (formerly Jive) provides cloud PBX and UCaaS for SMBs and is one of the hosted VoIP providers cited in Intellicom's cost-savings comparisons. Overlaps with Intellicom on hosted VoIP, mobility, and collaboration features for small business customers.
• Ooma: Ooma provides cloud-hosted VoIP for SMBs and a complementary smart-security/sensor platform. Comparable to Intellicom on hosted business VoIP economics and on the access-control/CCTV/SMB security angle.

Direct peers

• Evolve IP: Evolve IP is Intellicom's flagship strategic partner and a close competitor in the UCaaS/CCaaS/DRaaS market, offering a 'One Cloud' suite of unified communications, contact center, desktop, and infrastructure services to mid-market and enterprise customers via channel partners.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/intellicom-communications

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intellicom Communications, Inc.