CONFIAMED S.A.

What CONFIAMED S.A. does

CONFIAMED S.A. is a privately held Ecuadorian prepaid medicine and health insurance provider headquartered in Quito (RUC 1792206979001). The company sells subscription-based prepaid health plans under five core product lines: Plan Confiplus (individual prepaid medicine with dental coverage), Plan GMM (major medical expenses for individuals and families), Plan Visiona (vision-focused coverage), Plan Corporativo (employee group coverage), and Plan Masivo (large-group mass-market plans). End customers are primarily individuals and families, with secondary segments in corporate employers and mass-market groups; distribution is led by an external broker network (Nova Ecuador, Unibrockers, Previanza, AndesAsesores, Protecseguros, Confiaseguros, Raul Coka) and complemented by direct digital channels and a contact center.

The company's technical stack centers on a digital health platform comprising the App Confiamed mobile application (available on iOS, Google Play, and Huawei AppGallery), three role-specific web portals (Portal Afiliados for members, Portal Brokers for distribution partners, Portal Prestadores for healthcare providers), and a 24/7 telemedicine service (Médico en Línea). Supporting digital modules include Reembolso Online for digital reimbursement submission, Receta ESY for electronic prescriptions, and online appointment integrations with providers such as Metrored, Medilink, Biodimed, Sime, and Praxmed. Underlying service delivery is anchored by a national network of more than 800 contracted providers including hospitals (Hospital Metropolitano, Hospital de los Valles, Omni Hospital, Clínica Internacional), pharmacy chains (Fybeca), and diagnostic laboratories.

The revenue model is predominantly subscription-based, with monthly billing across all plan tiers and add-on services (Confitravel travel assistance, Asistencia Dental, Asistencia Exequial funeral assistance, Crédito Hospitalario programmed hospital credits) creating incremental recurring revenue. Payments are accepted via credit card (with deferred up to 12-month installments) and direct debit, while the Tarifa Cero benefit offers preventive services without copay or deductible to drive engagement. The company is compliant with Ecuador's Ley Orgánica de Protección de Datos Personales, registered with the National Registry of Personal Data Protection, and operates exclusively within Ecuador with no disclosed international footprint.

Name

CONFIAMED S.A.

Legal name

CONFIAMED S.A.

Website

https://confiamed.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

101–250 employees

Short description

CONFIAMED S.A. is an Ecuadorian prepaid medicine provider offering individual, family, corporate, and mass-market health plans backed by a national network of 800+ healthcare providers. Distribution combines a broker channel with digital self-service via mobile app, role-specific web portals, and 24/7 telemedicine.

Ownership category

akta.pro rank

Product category

Health Insurance

NAICS

Direct Health and Medical Insurance Carriers (524114), Direct Life, Health, and Medical Insurance Carriers (52411)

SIC

Accident & Health Insurance (6321), Hospital & Medical Service Plans (6324)

akta.pro primary industry

Individual/Retail Critical Illness & Hospital Indemnity (FSAIAKAE)

Keywords

• Prepaid health insurance
• Medicine plans
• Health coverage services
• Telemedicine services
• Health plan provider

Headquarters

HQ city

Quito

HQ country

Ecuador

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Personnel, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Prepaid Medicine Plans (Medicina Prepagada): Subscription-based prepaid health plans offering coverage for consultations, hospitalizations, medications, and other medical services. Plans are offered to individuals, families, corporations, and mass markets with various coverage levels.
2. Reimbursement Processing: Processing of medical expense reimbursements for covered services outside the provider network or as per plan terms
3. Hospital Credits: Programmed hospital credit services for scheduled procedures

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

CONFIAMED S.A. is an Ecuadorian prepaid medicine and health insurance company that sells subscription-based health plans (Confiplus, GMM, Visiona, Corporativo, Masivo) to individuals, families, corporations, and mass groups. Members gain access to a national network of 800+ healthcare providers and digital services including telemedicine, digital reimbursement processing, and electronic prescriptions.

Product overview

CONFIAMED S.A. is an Ecuadorian prepaid medicine and health insurance company offering a portfolio of individual and corporate health plans. The core product lineup consists of Plan Confiplus (prepaid medicine), Plan GMM (Major Medical Expenses), Plan Visiona (vision coverage), Plan Corporativo (corporate plans), and Plan Masivo (mass enrollment plans). These are complemented by digital service modules including the App Confiamed mobile application, Médico en Línea telemedicine service, Reembolso Online digital reimbursement, Receta ESY electronic prescriptions, and three dedicated web portals (Portal Afiliados for policyholders, Portal Brokers for insurance brokers, and Portal Prestadores for healthcare providers). Additional value-added services include Contact Center support, funeral assistance, dental assistance, travel assistance (Confitravel), and hospital credit programs. The company operates with a network of over 800 national providers including hospitals, clinics, and pharmacies.

Differentiator

Problem solved

Functional benefit

Products and services

• Plan Confiplus Prepaid medicine plan adapting to individuals, offering national coverage, access to over 800 providers, outpatient and inpatient coverage, dental coverage, travel assistance, and funeral assistance. Available on monthly subscription.
• Plan GMM (Gastos Médicos Mayores) Major Medical Expenses plan providing protection for hospital stays exceeding 24 hours, for individuals and families.
• Plan Visiona Vision insurance plan offering eye care coverage as a standalone health insurance product.
• Plan Corporativo Corporate prepaid medicine plan designed for businesses and their employees, providing group health coverage as an employee benefit.
• Plan Masivo Mass prepaid medicine plan targeting large-scale group enrollments with dedicated authorization hours Monday to Friday 08:30 to 17:30.
• Médico en Línea (Telemedicine Service) Telemedicine service providing 24/7 professional medical consultations from the comfort of home for affiliated policyholders.
• Portal Afiliados (Affiliate Self-Service Portal) Web portal for policyholders to consult contract information, request reimbursements, view expense history, download settlement documents, request coverage certificates, and access the provider network.
• Asistencia Exequial (Funeral Assistance) Funeral assistance service available 24 hours, 365 days per year for covered policyholders as a value-added benefit.
• Asistencia Dental (Dental Assistance) Dental assistance service providing emergency dental care and third molar extractions, available 24/7 for covered policyholders.
• Confitravel (Travel Assistance) Travel assistance service providing coverage up to 30 days, including emergency medical coverage and Schengen visa certificate issuance for covered policyholders.
• Crédito Hospitalario (Hospital Credit Program) Programmed hospital credit service for scheduled procedures and surgeries, requiring 72-hour advance documentation submission by policyholders.

Named customers7 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

13 partnerships are on record, tiered core and major.

• Hospital MetropolitanocoreTechnology or IntegrationMajor hospital in provider network offering 100% coverage under selected plans. Part of the 800+ provider network providing ambulatory and hospital services.
• Hospital de los VallescoreTechnology or IntegrationMajor hospital in provider network in the Valle region. Part of the national provider network.
• Omni HospitalcoreTechnology or IntegrationHospital service provider in the network with coverage for various medical services.
• Clínica InternacionalcoreTechnology or IntegrationInternational clinic integrated into provider network.
• FybecacoreTechnology or IntegrationPharmacy chain partner in the provider network for medication coverage.
• Nova EcuadormajorChannel Partner/ Reseller/ DistributorInsurance broker providing sales and service support. Expresses satisfaction with constant support from various areas and accompaniment in emergent situations.
• Unibrockers S.A.majorChannel Partner/ Reseller/ DistributorInsurance broker acting as key strategic supplier. Values the support received for customers and broker accompaniment.
• PrevianzamajorChannel Partner/ Reseller/ DistributorInsurance broker as main strategic ally, valuing personalized attention, efficiency, and commitment.
• MetroredcoreTechnology or IntegrationOnline provider for medical appointments, accessible through Confiamed app.
• MedilinkcoreTechnology or IntegrationOnline provider for medical appointments, accessible through Confiamed app.
• BiodimedcoreTechnology or IntegrationOnline provider for medical appointments, accessible through Confiamed app.
• SimecoreTechnology or IntegrationOnline provider for medical appointments, accessible through Confiamed app.
• PraxmedcoreTechnology or IntegrationOnline provider for medical appointments, accessible through Confiamed app.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Humana: Large US health-insurance carrier offering managed care, Medicare Advantage, and employer health plans. Comparable on health-insurance core business and digital member experience, but at vastly larger scale and in a different regulatory regime.
• Mapfre Ecuador: Subsidiary of global insurer Mapfre offering health, life, auto, and other insurance lines in Ecuador. Operates broadly in the same industry with overlapping prepaid-medicine capability, but as part of a wider multi-line portfolio rather than a specialized health-insurance niche.
• AIG (AIG Seguros Ecuador): Global insurance carrier with Ecuadorian operations covering health and accident products. Comparable to Confiamed on health-insurance product overlap, but anchored by a much larger, multi-line global portfolio.
• Bupa Ecuador: Health-insurance specialist from Bupa's global network, present in Ecuador with international health plans. Comparable to Confiamed on health-insurance product focus and target customer (premium individuals, corporate, expats), with the addition of cross-border coverage.

Regional players

• Sura (Seguros Sura): Latin American insurance and prepaid-medicine group with presence across the Andean region including Ecuador. Comparable in product category (prepaid medicine) but rooted in Colombian/regional operations rather than a single-country focus.
• Cruz Blanca: Chilean prepaid-medicine provider offering individual and corporate plans with national provider networks. Highly comparable on business model and product structure, though operating primarily in Chile rather than Ecuador.
• Colmédica: Colombian prepaid-medicine and health-services provider serving individual and corporate members through a network of clinics and providers. Comparable prepaid-medicine model with corporate channel emphasis, focused on Colombia rather than Ecuador.
• Pacifico Salud (Pacífico): Peruvian prepaid-medicine and health-insurance operator owned by Credicorp. Closely comparable product offering (prepaid medicine plans, provider networks, corporate plans) in a different Andean geography.

Direct peers

• BMI del Ecuador (Best Medical Insurance): One of the largest prepaid-medicine operators in Ecuador, offering individual, family, and corporate health plans through a similar provider-network model. Direct head-to-head competitor to Confiamed in the same product category, geography, and customer base.

Emerging players

• Best Doctors: Global medical-expertise and second-opinion provider intersecting with health-insurance value chains. Comparable on the digital health/insurance adjacencies that complement prepaid-medicine plans, but operating as a niche specialist rather than a full prepaid-medicine carrier.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@confiamedasistenciamedica
• Facebookfacebook.com/ConfiamedEcuador
• LinkedInlinkedin.com/company/confiamed
• Instagraminstagram.com/confiamed_ecuador

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CONFIAMED S.A.