Coconet
- Company typePrivate
- Founded2011
- HeadquartersTokyo, Japan
- Headcount101–250
- GTM typeB2B
- OfferingServices
Coconet firmographics
Firmographics- Name
- Coconet
- Legal name
- ココネット株式会社
- Website
- https://coconet.co.jp
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Coconet industry classification
Industry- Product category
- Last-Mile Delivery Services
- NAICS
- Local Messengers and Local Delivery (49221), Couriers and Express Delivery Services (492110)
- SIC
- Trucking & Courier Services (No Air) (4210)
- akta.pro primary industry
- Grocery & Meal-Kit Cold Delivery (TLAAAJAA)
- akta.pro secondary industry
- Pharmaceutical Cold-Chain Delivery (2–8°C / CRT) (TLAAAJAC)
Keywords
Where Coconet is headquartered
LocationHeadquarters
- HQ city
- Tokyo
- HQ country
- Japan
- HQ region
- Asia
Offices4 records
Markets served
Coconet business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Consumer Delivery Fees: Coconet charges delivery fees to individual consumers who order groceries, daily necessities, and other products through partner supermarket net supermarket platforms. The company also receives payment from partner stores for delivery operations performed by Heartists.
- ARUU Prescription Medication Delivery: Same-day prescription medication delivery service for dispensing pharmacies and patients. Revenue is generated through delivery fees per prescription, potentially with pharmacy subscription or per-use arrangements. No commission fee is charged for cash collection.
- Enterprise B2B Delivery Solutions (DSS + Spider Delivery): Coconet provides chain stores and pharmacies with integrated delivery management solutions including DSS, Spider Delivery, and contact center services. Revenue comes from per-delivery fees and/or subscription contracts with enterprise clients.
- Social Support Program Delivery: Delivery services for food support programs (WeSupport Family, Child Meal Delivery) funded by partner corporations, government subsidies, and donations. Revenue covers logistics costs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | ARUU prescription delivery — per prescription delivery |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Coconet product offering
Product offeringCore offering
Coconet provides last-mile delivery services for groceries, daily goods, and prescription medicines in Japan through its network of proprietary delivery staff called 'Heartists.' The company operates a delivery management SaaS platform (DSS) with AI-powered route optimization, serving retail chains, home centers, and pharmacies under B2B contracts while reaching consumers via partner supermarket and pharmacy platforms.
Product overview
Coconet operates a last-mile delivery platform centered on its 'Heartist' delivery staff who provide compassionate, customer-focused service delivering daily goods, food, and prescription medications. The platform is built on DSS (Delivery Solution SaaS) management system and Spider Delivery AI-powered route optimization, enabling efficient aggregation of delivery requests across multiple retail partners. The product portfolio includes: (1) Heartist Delivery Service as the core offering, (2) ARUU for prescription medication same-day delivery, (3) Spider Delivery for AI-optimized route planning, (4) DSS as the underlying management system, and (5) WeSupport Family for food relief delivery. The company serves retail chains, pharmacies, and consumers, particularly focusing on shopping-vulnerable populations.
Differentiator
Problem solved
Functional benefit
Brands
- スパイダーデリバリー: AI-powered last-mile delivery service using proprietary DSS system that aggregates regional orders and optimizes delivery routes for efficiency.
- ARUU
- DSS (Delivery Solution SaaS)
Products and services
- Heartist Delivery Service
- DSS (Delivery Solution SaaS)
- Spider Delivery (スパイダーデリバリー)
- ARUU (アルー) Prescription Delivery
- WeSupport Family
- Contact Center
Quantifiable outcome
- Delivery within 3 hours of order reception — enables store service level commitment to customers
- +2 more outcomes
Companies that use Coconet
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles4 records
Coconet technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability2 records
Feature5 records
Coconet partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered tactical, minor, strategic and core.
- Tokyo Labor Bureau / Hello Work (東京労働局/ハローワーク)tacticalCoconet exhibited at a disability employment fair organized by Tokyo Labor Bureau/Hello Work as part of its commitment to creating a diverse workplace where people with disabilities can thrive.
- Cosme Bank Project (コスメバンクプロジェクト)minorCoconet participates as a volunteer partner in Cosme Bank Project, packing and delivering cosmetic products to women facing economic hardship. 12 companies participated in April 2026, producing 5,000 sets over 2 days.
- AeroNext (株式会社エアロネクスト)strategicCoconet partnered with AeroNext and Seino Holdings for smart logistics using drones. Coconet's Heartist ground delivery is combined with AeroNext's drone technology to extend delivery coverage to mountainous and depopulated areas, further advancing the shopping-weak solution.
- LOCCO (株式会社LOCCO)strategicLOCCO is a joint venture between Felissimo, Coconet, and Denden Corp., established to provide low-cost last-mile delivery ('OCCO'). This is the first 'trunk + gig work' model in the industry, combining long-haul logistics with gig workers for final-mile delivery.
- Oisix Ra Daichi (オイシックス・ラ・大地株式会社)coreCoconet partners with Oisix Ra Daichi and general incorporated association RCF to operate 'WeSupport Family,' a food support project for economically disadvantaged single-parent and low-income households. Coconet handles last-mile delivery of food packages. In 2026, this partnership expanded to Shikoku region. The same alliance also founded 'WeSupport' in April 2020 to deliver food supplies to healthcare workers during COVID-19.
- RCF (的一般社团法人RCF)coreRCF co-founded WeSupport and WeSupport Family initiatives with Coconet and Oisix. RCF represents the social innovation arm, bringing nonprofit and government collaboration capabilities to the partnership.
- Florence (認定NPO法人のフローレンス)coreFlorence co-founded 'WeSupport' (April 2020) with Coconet, Oisix, and RCF to deliver food to healthcare workers during COVID-19. Florence also partners in 'Child Meal Delivery' (、こども宅食) program since 2017, where Coconet handles logistics and creates connections with families.
- Bitkey Inc. (株式会社ビットキー)tacticalPartnership with Bitkey enables unattended delivery using smart lock technology. This reduces redelivery rates by allowing secure access for package drop-off when recipients are not home.
- 10X Inc. (株式会社10X)coreCoconet partnered with 10X to combine 10X's 'Stailer' net supermarket platform with Coconet's Spider Delivery for integrated DX solutions. Stailer handles POS-linked product data and consumer app; Coconet provides last-mile delivery by Heartists. This enables retail chains to launch net supermarkets without building their own delivery infrastructure.
- ERY JAPAN / Cybridge (ERY JAPAN LLC.)tacticalCoconet partnered with ERY JAPAN (Cybridge group) for an open parcel locker ('ERYBOX') pilot. Coconet and Sagawa Express deliver parcels to user-designated ERYBOX locations. Users receive QR code or PIN to unlock. Pilot launched at 5 Tokyo locations.
- Child Meal Support Association (一般社団法人がども宅食応援団)coreCoconet participates as a logistics partner in the Child Meal Delivery (こども宅食) program established by Florence, RCF, and others. The program delivers regular food packages to economically disadvantaged families in Bunkyo-ku, Tokyo, using LINE for registration. Coconet provides delivery and creates connections with families. National expansion via Saga Prefecture's hometown tax donation system.
- Realize Mobile Communications (リアライズ・モバイル・コミュニケーションズ株式会社)tacticalCoconet and Realize Mobile conducted Japan's first public road test of self-driving delivery robots in Sapporo's Tanukikoji shopping street. The 300kg payload autonomous robot can follow workers and move multiple deliveries in one trip, expanding delivery capacity per worker.
Scale indicators5 records
Recent moves6 records
Coconet competitors and assessment
Company assessmentBroad incumbents
- Sagawa Express: Sagawa Express is a nationwide Japanese parcel and courier operator with extensive last-mile coverage. It is comparable in core delivery and proof-of-delivery operations, but its scale and service portfolio are broader than Coconet's niche.
- Amazon Japan: Amazon Japan combines e-commerce grocery ordering with a large parcel and logistics footprint. It overlaps with Coconet's online grocery and last-mile fulfillment activities, although at substantially greater scale.
- Uber Eats Japan: Uber Eats Japan operates an on-demand marketplace backed by courier logistics. It compares with Coconet on same-day last-mile delivery and merchant access, while Coconet is more focused on grocery, pharmacy, and narrow-area service.
- Aeon: Aeon operates major Japanese supermarket chains and net-supermarket services, including Aeon Net Supermarket. It is a market comparator because it controls grocery ordering and relies on last-mile execution, but it is a retailer rather than a delivery specialist.
- Yamato Holdings: Yamato Holdings is a major Japanese parcel, courier, and logistics group. Its national route network and enterprise delivery capabilities are relevant to Coconet's outsourced last-mile infrastructure, even though Yamato is not grocery-specialized.
- Seino Transportation: Seino Transportation is Coconet parent Seino Holdings' core trucking and logistics business and provides overlapping transport and distribution infrastructure. It is a useful broad-incumbent infrastructure peer, although it is not an independent marketplace competitor.
Emerging players
- Wolt Japan: Wolt Japan operates an on-demand local-commerce delivery network spanning restaurants and retail. It is relevant to Coconet's same-day dispatch and courier model, but has less specialization in grocery, pharmacy, and elderly-access delivery.
Direct peers
- Oisix ra daichi: Oisix ra daichi operates a Japanese online grocery and food-delivery business with recurring home-delivery services. It is comparable to Coconet's grocery and daily-goods delivery, although Oisix is more consumer-brand and retail-led.
- PalSystem: PalSystem is a Japanese consumer cooperative with recurring grocery and household-goods home delivery. Its basket-based ordering and regional delivery model are comparable to Coconet's supermarket-based, relationship-led last-mile service.
- Demae-can: Demae-can is a Japanese delivery marketplace that connects merchants with customers through local couriers. It shares Coconet's last-mile execution and partner-channel model, though it is broader and more marketplace-led.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Coconet social profiles
Digital presenceCoconet financial estimates
Financial estimateRevenue estimate
Valuation estimate
Coconet leadership team
Management profileNumber of profiles
Profiles1 record
Coconet subsidiaries and ownership
Company hierarchySubsidiaries5 records
Coconet funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Coconet M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Coconet
What does Coconet do?
Coconet provides last-mile delivery services for groceries, daily goods, and prescription medicines in Japan through its network of proprietary delivery staff called 'Heartists.' The company operates a delivery management SaaS platform (DSS) with AI-powered route optimization, serving retail chains, home centers, and pharmacies under B2B contracts while reaching consumers via partner supermarket and pharmacy platforms.
Is Coconet a public or private company?
Coconet is a private company. It is classified as corporate owned and is currently operating.
When was Coconet founded?
Coconet was founded in 2011. It employs 101 to 250 people.
Where is Coconet based?
Coconet is headquartered in Tokyo, Japan, in the Asia region.
How does Coconet make money?
Four revenue lines are on record. Consumer Delivery Fees are the primary driver. The others are ARUU Prescription Medication Delivery, enterprise B2B Delivery Solutions (DSS + Spider Delivery) and social Support Program Delivery.
Who are Coconet's main competitors?
Broad incumbents on record are Sagawa Express, Amazon Japan, Uber Eats Japan, Aeon, Yamato Holdings and Seino Transportation. Wolt Japan is listed as an emerging player. Direct peers are Oisix ra daichi, PalSystem and Demae-can.
Does Coconet have an API?
No public API is recorded for Coconet.
What industry is Coconet in?
Coconet's product category is Last-Mile Delivery Services. Its primary akta.pro industry code is TLAAAJAA, Grocery & Meal-Kit Cold Delivery, with a secondary code of TLAAAJAC, Pharmaceutical Cold-Chain Delivery (2–8°C / CRT). Its NAICS code is 49221 and its SIC code is 4210.