Vcare Corporation

Name

Vcare Corporation

Legal name

Vcare Corporation

Website

https://vcarecorporation.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Business Process Outsourcing (BPO) and Telecom Billing OSS/BSS Services

NAICS

Office Administrative Services (561110), Office Administrative Services (5611)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ), Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support) (BPAAAGAD)

Keywords

• Call center outsourcing
• Business process outsourcing
• Telecom billing software
• Back office support
• IVR services

Headquarters

HQ city

Cherry Hill

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. BPO / Call Center Outsourcing Services: Revenue generated from providing inbound call center services, back office support, technical support, and email/live chat support to enterprise clients on a contractual basis.
2. Telecom Billing & OSS Software Solutions: Billing and OSS/BSS software licensing, implementation, and integration services for telecom providers. Includes modules for Lifeline ETC, Agent Portal, CSR, Activation, Inventory, Billing, and Data Analytics.
3. IT Support & Software Development: Software development services, infrastructure management, and IT consulting for clients requiring custom technology solutions.
4. IVR & Consultancy Services: IVR application development, business consulting, and IT consulting services billed on a project or retainer basis.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Vcare Corporation is a Business Process Outsourcing (BPO) company that provides outsourced call center services, back office support, technical support, email and live chat support, IVR services, and IT services to enterprise clients. The company also develops and licenses proprietary telecom Operations Support System (OSS) and Billing software covering the full subscriber lifecycle, including billing, agent management, activation, inventory, and compliance modules (e.g., Lifeline ETC). Services are delivered globally through five delivery centers across four continents.

Product overview

Vcare Corporation is a Business Process Outsourcing (BPO) company offering a comprehensive suite of customer service and IT support solutions. The portfolio centers on call center services (including inbound call handling, technical support, and multi-language support), backed by specialized modules like the OSS & Billing Solutions platform with its Lifeline ETC, Agent Portal, CSR, Activation, Inventory, Billing, and Data Analytics & Reporting modules. The company also provides back office support (data mining, data entry, data building), IVR services, email/live chat support, software development (CRM systems, XML applications), infrastructure management, and consultancy services. The OSS & Billing Solutions form a modular platform for telecom providers, while the BPO services and back office offerings operate as integrated customer-centric solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Call Center Services Inbound and outbound call center services for enterprise clients, including customer care, help desk support, appointment setting, order management, multi-language communication, direct response TV (DRTV), credit card processing, and catalog/order entry. Targeted at telecom providers and large enterprises seeking to outsource customer-facing voice operations.
• Back Office Support Solutions Outsourced back office operations including data mining, data harvesting, data entry, data building, accounting, inventory management, and administrative processing for businesses seeking to offload non-core operational work.
• Technical Support Services Technical support and troubleshooting services delivered across multiple technology stacks including Microsoft .NET, J2EE, and VC++, for enterprises needing specialized help desk resolution.
• Email and Live Chat Support Email and live chat customer support covering technical questions, order fulfillment verification, computer-aided and manual responses, purchase processes, and online credit applications for digital businesses and e-commerce operators.
• IVR Services Interactive Voice Response (IVR) application development including text-to-speech software, custom implementation, campaign development, quality transcriptions, professional voice services, skill-based routing, and priority call management for enterprise contact centers.
• OSS & Billing Solutions Proprietary telecom Operations Support System and Billing software platform with modules for Lifeline ETC compliance (address/credential validation, 497 reporting), Agent Portal (commissions, activation tracking), CSR (customer info, real-time CDR), Activation, Inventory, Billing (prepaid and postpaid), and Data Analytics & Reporting. Designed for telecom providers managing subscriber accounts, CDR processing, commissions, and regulatory compliance.
• Software Development Custom software development services including multi-dimensional CRM systems, XML applications, ticketing systems, and return material authorization (RMA) systems, delivered for clients requiring bespoke technology builds.
• IT Support Services & Infrastructure Management IT infrastructure management services covering service management, business continuity, call management, system monitoring, and change management, supporting enterprise IT environments.
• Consultancy Services Business consulting and IT consulting services providing strategic and technology advisory support to clients looking to improve operations, performance, and IT systems.
• Finance & Administration (F&A) Outsourcing Finance and administration outsourcing including accounting, travel expense processing, accounts payable, reporting, supply-chain accounting, and pricing administration for enterprises seeking to outsource finance back-office functions.
• Research & Analytics Services Research and analytics services including web research, online data entry, company research, surveys, analysis, target email extraction, and mystery shopping for clients needing market and data intelligence.

Quantifiable outcome

• Cost reduction of 2-3x compared to in-house call center operations in the US or UK by leveraging offshore delivery centers in India and other regions
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered core and key account.

• SureTax (CCH / Wolters Kluwer)coreTechnology or Integration · 9 April 2013SureTax, a prominent telecom taxation solutions provider driven by CCH (Wolters Kluwer) tax content, entered into a joint venture and integration partnership with Vcare to provide comprehensive telecom billing and taxation solutions. The integration enables Vcare to offer full end-to-end communications billing, quoting, and tax solutions to its telecom clients. The rollout was completed and actively serving customers, with Vcare becoming an enhanced unified billing and compliance reporting engine.
• Brightstar Networkskey accountTechnology or Integration · 1 January 2013Brightstar Networks is a telecom client served through the Vcare-SureTax integrated billing platform, receiving comprehensive communications billing, quoting, and tax solutions powered by the combined Vcare OSS/BSS platform and SureTax/CCH tax content.

Scale indicators4 records

Recent moves4 records

Expansion highlights5 records

Broad incumbents

• Foundever (formerly Sitel Group): Major global BPO/customer experience provider with multi-language contact center and back-office services. Competes with Vcare in omnichannel customer support for enterprise and telecom clients, but at much larger scale with deeper vertical breadth.
• Teleperformance: The world's largest omnichannel customer experience BPO with hundreds of thousands of agents globally. Directly comparable to Vcare as a customer support outsourcing provider, though Teleperformance operates at vastly greater scale and broader vertical coverage.
• Amdocs: Telecom-focused software vendor specializing in BSS/OSS, billing, and digital customer experience solutions. Comparable to Vcare's proprietary OSS/BSS telecom billing platform, though Amdocs serves tier-1 carriers at far greater scale and product breadth.
• Concentrix: Global CX/BPO and technology services provider serving telecom, enterprise, and digital clients with omnichannel contact center solutions. Comparable to Vcare's core call center and back-office offerings, with similar telecom vertical exposure and larger scale.
• Infosys BPM: BPO arm of Infosys providing customer service, F&A outsourcing, sourcing/procurement, and back-office services globally. Comparable to Vcare's BPO and IT-enabled services portfolio with India-based delivery at significantly larger scale.
• TTEC Holdings: Public CX technology and services company providing omnichannel customer support, back-office, and digital customer experience solutions. Directly comparable to Vcare's BPO/customer support business model and enterprise B2B GTM motion.

Direct peers

• Firstsource Solutions: Mid-size global BPO with strong telecom vertical exposure offering customer experience, collections, and back-office services. Closely comparable to Vcare in scale, vertical focus on telecom, and India-delivery-anchored model.
• StarTek: Smaller publicly-traded BPO specializing in customer experience, customer management, and back-office services with global delivery. Similar profile to Vcare in scope (voice, chat, back office) and telecom/telecom-adjacent client base.
• Alorica: Privately-held global BPO providing inbound/outbound customer support, technical support, and back-office services with delivery centers across the Americas, Asia, and Europe. Closely comparable to Vcare's size, model, and vertical mix including telecom.
• WNS Holdings: Global BPO with strong telecom vertical exposure, offering customer experience, finance & accounting, and research/analytics services. Comparable to Vcare's combination of call center, F&A outsourcing, and telecom-specialized operations.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/vcarecorp
• Facebookfacebook.com/vcarecorp
• LinkedInlinkedin.com/company/vcare-corporation

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vcare Corporation