Callity
Callity provides an AI-powered speech analytics and quality monitoring platform for French-language contact centers, with proprietary transcription, compliance alerting, and generative summarization. It serves enterprise customers across insurance, automotive, retail, BPO, and financial services on usage-based pricing.
- Company typePrivate
- Founded2019
- HeadquartersParis, France
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Callity does
Callity is an AI-powered conversation analytics platform purpose-built for French-language contact center and sales operations. The product combines proprietary automatic speech recognition (developed in-house since 2017 to overcome limitations of open-source and GAFAM transcription tools for French) with NLP-based sentiment analysis, anomaly detection for compliance and fraud, generative AI summarization, and customizable real-time dashboards. It is delivered as a single integrated SaaS platform with six functional modules: high-performance transcription, conversation search and visualization, automated quality monitoring, real-time alerting, AI-powered analysis and summarization, and customizable performance dashboards.
The platform is sold exclusively via direct enterprise sales targeting contact centers with 30+ tele-advisors, with pricing structured as usage-based per minute of analyzed call (unlimited user licenses included, no commitment required). Customers span insurance (Acheel, Julia), automotive (Hess Automobile, 1M+ calls/year), retail/ecommerce (Groupe Magnolia.fr), home services (O2), BPO (ADM Value, OceanCall Groupe), and financial services (Marketshot/Groupe La Poste). Reported outcomes include 0% customer churn through 2023, sub-one-minute post-call analysis latency, 3-4x faster call evaluation, and deployment across hundreds of advisors in days.
The business is bootstrapped and 100% organic: headquartered in Paris with 1-10 employees, no institutional capital raised, and >300% annual revenue growth reported in 2023. Data is stored exclusively in France within ISO 27001/50001 and HDS-certified data centers, with full GDPR compliance audited annually. Planned European expansion is targeted for 2025, leveraging the French-language specialization as a wedge into broader EU markets.
Callity firmographics
Firmographics- Name
- Callity
- Legal name
- Callity
- Website
- https://callity.fr
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Callity provides an AI-powered speech analytics and quality monitoring platform for French-language contact centers, with proprietary transcription, compliance alerting, and generative summarization. It serves enterprise customers across insurance, automotive, retail, BPO, and financial services on usage-based pricing.
- Ownership category
- akta.pro rank
Callity industry classification
Industry- Product category
- Speech Analytics and Quality Monitoring Software
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Conversational NLP & Dialogue Management (chatbots, agents) (HDAAADAF), Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
Keywords
Where Callity is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
Callity business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales
Revenue model
- Usage-based Analysis: Pay-per-minute analyzed pricing model. Customers pay only for the volume of calls analyzed, with unlimited user licenses included. No commitment required, allowing flexible scaling.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Single usage-based plan - Pay per minute analyzed |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels3 records
Callity product offering
Product offeringCore offering
Callity offers a unified AI-powered Speech Analytics and Quality Monitoring SaaS platform that automatically transcribes, analyzes, and scores customer conversations for enterprise contact centers. The platform provides French-specialized transcription, automated non-compliance and fraud detection, real-time alerting, AI-generated conversation summaries, and customizable performance dashboards across calls, email, chat, and SMS channels.
Product overview
Callity is a unified Speech Analytics and Quality Monitoring SaaS platform marketed as a single integrated solution. The platform consists of six core functional modules: (1) Moteur de transcription haute performance — the proprietary AI transcription engine; (2) Recherche et visualisation des conversations — the conversation search and explorer; (3) Automated Quality Monitoring — the automated evaluation and scoring system; (4) Alerting automatique — real-time non-conformity notifications; (5) Analyse et résumé pilotée par l'IA — AI-powered analysis and summarization; and (6) Tableaux de bord personnalisables — customizable reporting dashboards. All modules operate within a single platform accessed via web login, with pricing based on analyzed call minutes. The solution supports multi-channel interaction analysis (calls, email, chat, SMS) within a unified interface.
Differentiator
Problem solved
Functional benefit
Products and services
- Callity Speech Analytics and Quality Monitoring Platform Unified AI-powered SaaS platform that automatically transcribes, analyzes, and scores customer conversations for enterprise contact centers. The platform delivers French-specialized speech-to-text transcription, automated quality monitoring with 3-4x faster evaluations, real-time compliance and fraud alerting, AI-generated conversation summaries with sentiment detection, and customizable performance dashboards. It supports multi-channel interactions across calls, email, chat, and SMS, targets organizations with 30+ tele-advisors, and is priced on a usage-based (pay per minute analyzed) model with unlimited user licenses.
Quantifiable outcome
- 100% efficiency for quality and compliance teams
- +5 more outcomes
Companies that use Callity
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles2 records
Callity technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability9 records
Feature6 records
Callity partnerships and signals
Strategic signalScale indicators6 records
Recent moves4 records
Expansion highlights5 records
Callity competitors and assessment
Company assessmentDirect peers
- CallMiner: US-based speech analytics platform focused on contact center conversation intelligence, quality monitoring, and customer insights — directly overlapping Callity's core product functionality.
- Balto: Real-time call guidance and QA platform for contact centers using AI to coach agents and automate quality scoring — overlapping with Callity's automated quality monitoring and alerting capabilities.
- Observe.AI: AI-native conversation intelligence platform for contact centers offering transcription, QA, coaching and analytics — competing head-to-head with Callity in speech analytics and quality monitoring.
Regional players
- Diabolocom: France/Europe-based cloud contact center and customer experience vendor with speech and interaction analytics — a direct European competitor with comparable target buyers.
Broad incumbents
- Verint: Large enterprise vendor offering speech analytics, workforce engagement, and customer experience suites that overlap with Callity's transcription, QA, and analytics modules.
- NICE: Global contact center analytics and CX platform with mature speech analytics (NICE Enlighten) — competing with Callity across enterprise QA and compliance use cases.
- Five9: Cloud contact center platform adding AI-driven speech and interaction analytics — overlapping with Callity's call analytics and quality monitoring value proposition.
- Genesys: Cloud contact center platform with native speech analytics and quality monitoring capabilities, competing with Callity for enterprise CCaaS-plus-analytics deals.
- Talkdesk: Cloud contact center provider with AI-powered analytics and quality tools, targeting similar enterprise customer service and sales use cases as Callity.
Emerging players
- Teneo (Artificial Solutions): Conversational AI platform offering NLP, speech and analytics capabilities — comparable as an emerging European-rooted AI platform serving enterprise customer-experience use cases.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Callity social profiles
Digital presenceCallity compliance and trust
Trust signalCompliance5 records
Callity financial estimates
Financial estimateRevenue estimate
Valuation estimate
Callity leadership team
Management profileNumber of profiles
Callity funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Callity M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Callity
What does Callity do?
Callity offers a unified AI-powered Speech Analytics and Quality Monitoring SaaS platform that automatically transcribes, analyzes, and scores customer conversations for enterprise contact centers. The platform provides French-specialized transcription, automated non-compliance and fraud detection, real-time alerting, AI-generated conversation summaries, and customizable performance dashboards across calls, email, chat, and SMS channels.
Is Callity a public or private company?
Callity is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Callity founded?
Callity was founded in 2019. It employs 1 to 10 people.
Where is Callity based?
Callity is headquartered in Paris, France, in the Europe region.
How does Callity make money?
One revenue line is on record: usage-based Analysis.
Who are Callity's main competitors?
Direct peers on record are CallMiner, Balto and Observe.AI. Diabolocom is listed as a regional player. Broad incumbents are Verint, NICE, Five9, Genesys and Talkdesk. Teneo (Artificial Solutions) is listed as an emerging player.
Does Callity have an API?
No public API is recorded for Callity.
What industry is Callity in?
Callity's product category is Speech Analytics and Quality Monitoring Software. Its primary akta.pro industry code is HDAAAFAH, Audio & Speech Analytics (call analytics, QA, insights), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its SIC code is 7372.