Teneo.ai
Teneo.ai is a Sweden-listed (Nasdaq First North) enterprise AI platform vendor that combines its proprietary TLML layer with LLM orchestration to deliver agentic AI agents for contact center automation serving large telecom, healthcare, retail, and utility enterprises.
- Company typePublic
- Founded2005
- HeadquartersStockholm, Sweden
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Teneo.ai does
Teneo.ai AB (Nasdaq First North Growth Market: sto:TENEO) is a Swedish-listed enterprise software company that builds and sells an agentic AI platform for contact center automation. The company was founded in the early 2000s as Artificial Solutions, rebranded to Teneo.ai in August 2024, and is headquartered in Danderyd, Sweden with 51-100 employees.
The core product is the Teneo platform, which combines a proprietary deterministic linguistic layer called TLML (Teneo Linguistic Modeling Language) with multi-vendor LLM orchestration. TLML validates every response before it reaches a customer, enabling the company to claim 99% intent and entity accuracy, 100% output control, and elimination of hallucinations — capabilities the company positions as differentiating it from LLM wrappers. The platform supports voice, chat, and digital channels across 86+ languages from a single instance, integrates natively with Genesys Cloud and Amazon Connect via prebuilt connectors, and exposes MCP- and A2A-protocol-compliant interfaces. Modular add-ons include Teneo Conversational IVR, Teneo Voice AI, Teneo Agentic AI, Teneo LLM Orchestrator, Teneo Knowledge AI (RAG), Teneo Accuracy Booster, Teneo Copilot, Teneo Generative AI, and Teneo Agentless Contact Center. The company holds 9 granted US patents (2012-2021) with 1,717 forward citations and an independently assessed patent portfolio valuation of $169-211M.
Commercial operationally, Teneo targets enterprise contact centers handling 500,000+ monthly interactions via a direct enterprise field-sales motion plus an ecosystem of technology partners (Microsoft, Google Cloud, AWS, Genesys) and implementation partners (TechMahindra, CSGi, CGI, Neudesic, Valcon, EY, Accenture, Cognizant). Revenue is generated through SaaS subscriptions and usage-based per-call pricing ($0.40 per automated call vs. $5.60 for live agents, per company data) supplemented by professional services. Named customers include Telefónica Germany, Swisscom, Medtronic, HelloFresh, Circle K, A1 Bulgaria, Škoda, CSG International, and a "Magnificent 7 tech leader." Q1 2026 reported net sales of 11.3 MSEK and SaaS ARR of 27.5 MSEK, both down sharply year-over-year after the loss of a significant customer via a contractual dispute with a US reselling partner. In January 2026 the board initiated a strategic review led by JP Morgan and Redeye exploring alternatives including potential sale of the company.
Teneo.ai firmographics
Firmographics- Name
- Teneo.ai
- Legal name
- Teneo AI AB
- Website
- https://teneo.ai
- Company type
- Public
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Teneo.ai is a Sweden-listed (Nasdaq First North) enterprise AI platform vendor that combines its proprietary TLML layer with LLM orchestration to deliver agentic AI agents for contact center automation serving large telecom, healthcare, retail, and utility enterprises.
- Ownership category
- akta.pro rank
Teneo.ai industry classification
Industry- Product category
- Conversational AI / Contact Center Automation
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design Services (541512)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)
Keywords
Where Teneo.ai is headquartered
LocationHeadquarters
- HQ city
- Stockholm
- HQ country
- Sweden
- HQ region
- Europe
Offices1 record
Markets served
Teneo.ai business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- SaaS Platform Subscription: Subscription-based SaaS model for access to Teneo platform including AI agents, Conversational IVR, Voice AI, and LLM orchestration capabilities. Pricing based on call volume, agent count, and usage.
- Per-Call/P usage-based pricing: Cost per automated call model where Teneo-automated calls cost as little as $0.40 per interaction vs $5.60 for live agent handling. Provides measurable cost savings.
- Professional Services: Implementation and consulting services delivered through partner network including TechMahindra, CSGi, CGI, and others.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS platform with subscription pricing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
Teneo.ai product offering
Product offeringCore offering
Teneo.ai builds an enterprise agentic AI platform for contact center automation, combining conversational AI with generative AI through proprietary TLML (Teneo Linguistic Modeling Language). The platform powers autonomous AI agents that resolve customer interactions across voice, chat, apps, and email, and integrates with any CCaaS (e.g., Genesys Cloud, Amazon Connect), CRM, or backend system. It orchestrates multiple LLMs dynamically, eliminating hallucinations and delivering 99% intent accuracy for large enterprise contact centers.
Product overview
Teneo.ai is an enterprise agentic AI platform for contact center automation, built as a unified platform with modular add-on solutions. The core Teneo Platform provides foundational AI orchestration, 99% NLU accuracy via proprietary TLML technology, and LLM-independent architecture. Key modules include: Teneo Conversational IVR for natural voice interactions; Teneo Agentic AI for autonomous multi-step agents; Teneo Voice AI for enterprise-scale phone automation; Teneo LLM Orchestrator for dynamic multi-model AI routing; Teneo Accuracy Booster for enhancing existing systems; Teneo Agentless Contact Center for fully automated support operations; Teneo Copilot for AI-assisted development; Teneo Generative AI for workplace automation; and Teneo Knowledge AI for RAG-based semantic search. The platform integrates natively with Genesys Cloud and Amazon Connect, orchestrates multiple LLM providers (Azure OpenAI, ChatGPT, Gemini, Claude, Llama, Bedrock, Grok, Mistral, DeepSeek), and supports 86+ languages from a single instance.
Differentiator
Problem solved
Functional benefit
Products and services
- Teneo Platform Core enterprise agentic AI platform for contact center automation, combining conversational AI with generative AI capabilities. Provides 99% accuracy through proprietary TLML technology, LLM orchestration, and real-time testing. Powers 17,000+ AI agents in production across global enterprises.
- Teneo Agentic AI Enterprise agentic AI platform enabling creation of autonomous AI agents that reason, act, and resolve issues with 99% accuracy. Features native low-code AI Agent Builder, context-driven personalization, and multi-agent collaboration capabilities.
- Teneo Conversational IVR Natural language IVR solution replacing legacy keypad menus with conversational voice AI. Reduces misrouting by 90%, improves first call resolution by 75%, and achieves up to 90% call containment. Integrates with existing CCaaS platforms.
- Teneo Voice AI Voice AI solution for natural, digital voice agent interactions. Enables omnichannel voice automation with 80+ integrations to existing CCaaS platforms. Supports 86+ languages with real-time intent recognition at 99% accuracy.
- Teneo LLM Orchestrator LLM orchestration layer enabling dynamic switching between AI models (Azure OpenAI, ChatGPT, Gemini, Claude, Llama, Bedrock, Grok, Mistral, DeepSeek) to balance performance, compliance, and cost. Achieves 98% LLM cost reduction.
- Teneo Accuracy Booster Enhancement module that adds +30% immediate accuracy increase to existing conversational AI or IVR installations. Uses TLML technology and built-in real-time testing to improve NLU accuracy, increase CSAT by +40%, and enhance first call resolution.
- Teneo Contact Center Automation Comprehensive automation solution achieving 99% contact center automation across voice, chat, and digital channels. Delivers 30% FTE reduction and up to 90% call containment through intelligent routing and Voice AI integration.
- Teneo Agentless Contact Center Fully automated contact center solution resolving up to 100% of basic support and 50% of Level 2 support using AI. Built on Microsoft Azure for scalability. Achieves 85% reduction in staffing costs and 30% increase in first call resolution.
- Teneo Knowledge AI Enterprise-grade semantic search and RAG (Retrieval-Augmented Generation) module. Retrieves data from any system and website, enabling accurate and compliant chat or voice interactions with knowledge bases.
- Teneo Generative AI Generative AI module for customer service automation, handling 80% of common workplace requests. Includes AI-first employee virtual assistant, sales automation, and helpdesk capabilities.
- AI Agents for Utilities Expansion of Teneo 8 platform enabling electricity, gas, and water providers to automate customer interactions across voice and digital channels for outage management, billing disputes, and service orchestration. Combines LLM-driven NLP with deterministic intelligence layer for high-volume utility interactions.
- AI Agents for Major Household Appliances Expansion of Teneo 8 platform that automates warranty, troubleshooting, and service scheduling for appliance brands. Targets a market projected to reach $562.22 billion by 2026.
Quantifiable outcome
- Cost per call reduced from $5.60 to $0.40
- +7 more outcomes
Companies that use Teneo.ai
Customer profileNamed customers10 records
Segments7 records
Ideal customer profiles3 records
Teneo.ai technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability10 records
Feature9 records
Teneo.ai partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core, major and minor.
- Microsoft AzurecoreTeneo.ai's platform leverages Microsoft Azure's global infrastructure for secure, scalable, and reliable service for contact centers. Platform built on Azure enabling handling of thousands of interactions per minute. Strategic partnership for cloud infrastructure.
- TechMahindramajorTechMahindra offers innovative and customer-centric IT services across 90 countries. Their implementation of Teneo for Telefónica Germany led a transformation from contact center chaos to industry-leading standard, handling over 1 million monthly calls.
- CSGimajorCSGi provides business support systems, software, and services to the telecommunication industry. Transformed clients' contact center operations by replacing failing keypad navigation with Teneo, delivering $39M projected ROI.
- CGIminorArticle and webinar collaboration examining the future of Contact Centers, uncovering common mistakes and their hidden business costs, and explaining how to create new opportunities and better outcomes.
- NeudesicminorNeudesic partnership adds Teneo to its portfolio of solutions to help organizations maximize their investments in Artificial Intelligence. Latest relationship within Microsoft's partner ecosystem.
- ValconminorTechnology consulting firm operating across the European tech-sector. Working with Valcon's Women In Tech network on an all-female AI internal project.
- Genesys CloudcorePrebuilt CCaaS connector for Genesys Cloud. Teneo sits on top of Genesys Cloud to automate interactions with 99% accuracy, full control, and seamless integration.
- Amazon Web Services (AWS)corePrebuilt integration for Amazon Connect platform. Teneo enhances Amazon Connect deployments with improved accuracy, control, and integration capabilities.
- AccentureminorPartner network member providing enterprise implementation services for Teneo solutions.
- CognizantminorPartner network member providing enterprise implementation services for Teneo solutions.
- EYminorPartner network member providing consulting services for Teneo implementations.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
Teneo.ai competitors and assessment
Company assessmentDirect peers
- Kore.ai: Enterprise conversational AI and agentic AI platform focused on customer experience automation, contact center AI, and agent assistants. Directly comparable product portfolio, target customers (large enterprises with high-volume contact centers), and business model to Teneo.
- Yellow.ai: Enterprise-grade conversational AI platform for customer support automation across voice, chat, and digital channels. Competes head-to-head with Teneo in agentic AI for contact centers and serves similar verticals including telecom, banking, and retail.
- Cognigy: Enterprise conversational and agentic AI platform for customer service automation, with deep CCaaS integrations and multilingual support. Directly comparable in target market (large enterprise contact centers), deployment model, and AI agent capabilities.
Broad incumbents
- Genesys: Largest pure-play CCaaS incumbent with native AI capabilities and an extensive partner ecosystem. Both a competitor (bundled AI) and a partner (Genesys Cloud connector) of Teneo, serving the same enterprise contact center buyers at greater scale.
- NICE Ltd. Enterprise software provider for customer engagement, compliance, and contact center operations, with growing AI agent capabilities (NICE Enlighten). Competes broadly with Teneo in CX automation and serves overlapping enterprise customers.
- Verint Systems: Customer engagement and contact center analytics vendor expanding into AI-powered automation and virtual agents. Operates broadly in the same enterprise CX automation category as Teneo with overlapping buyer personas.
- Five9: Cloud CCaaS provider with GenAI-powered virtual agents and workflow automation. Competes with Teneo in enterprise voice and digital CX automation, with broader CCaaS portfolio but less depth in agentic AI orchestration.
Emerging players
- SoundHound AI: Voice AI platform with enterprise customer service focus, offering conversational IVR and voice agents. Comparable to Teneo's voice AI capability with similar target use cases in large enterprise call centers.
- PolyAI: Enterprise voice AI provider for customer service automation in contact centers. Comparable product offering (voice-first conversational AI), target customer profile (large enterprise CX teams), and focus on reducing call handling costs.
- Sierra AI: Enterprise AI agent platform focused on customer experience use cases, founded by prominent AI researchers. Competes in the agentic AI for enterprise CX category with comparable deployment model and enterprise sales motion.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Teneo.ai social profiles
Digital presenceTeneo.ai compliance and trust
Trust signalCompliance4 records
Teneo.ai financial estimates
Financial estimateRevenue estimate
Valuation estimate
Teneo.ai leadership team
Management profileNumber of profiles
Profiles9 records
Teneo.ai funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Teneo.ai M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Teneo.ai
What does Teneo.ai do?
Teneo.ai builds an enterprise agentic AI platform for contact center automation, combining conversational AI with generative AI through proprietary TLML (Teneo Linguistic Modeling Language). The platform powers autonomous AI agents that resolve customer interactions across voice, chat, apps, and email, and integrates with any CCaaS (e.g., Genesys Cloud, Amazon Connect), CRM, or backend system. It orchestrates multiple LLMs dynamically, eliminating hallucinations and delivering 99% intent accuracy for large enterprise contact centers.
Is Teneo.ai a public or private company?
Teneo.ai is a public company. It is classified as public and is currently operating.
When was Teneo.ai founded?
Teneo.ai was founded in 2005. It employs 51 to 100 people.
Where is Teneo.ai based?
Teneo.ai is headquartered in Stockholm, Sweden, in the Europe region.
How does Teneo.ai make money?
Three revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are per-Call/P usage-based pricing and professional Services.
Who are Teneo.ai's main competitors?
Direct peers on record are Kore.ai, Yellow.ai and Cognigy. Broad incumbents are Genesys, NICE Ltd., Verint Systems and Five9. Emerging players are SoundHound AI, PolyAI and Sierra AI.
Does Teneo.ai have an API?
Yes. Teneo provides a stable, versioned Public API enabling developers to manage the full agent lifecycle programmatically, including creation, testing, deployment, observability, and upgrades. Supports testing, deployment, and optimization workflows. The API is part of the core platform architecture, enabling integration with existing enterprise systems.
What industry is Teneo.ai in?
Teneo.ai's product category is Conversational AI / Contact Center Automation. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 51821 and its SIC code is 7372.