Graybill Service Group, Inc.

What Graybill Service Group, Inc. does

Graybill Service Group, Inc. (legal entity J.G. Graybill Plumbing, Inc.) is a privately held, family-owned home services company founded in 2000 by Evan and Jason Graybill in Paradise, Pennsylvania, operating across Lancaster and Chester County with a second office in Manheim. The company delivers residential and commercial plumbing, HVAC (heating, cooling, boilers, radiant floor heating, ductless mini splits), trenchless sewer pipe lining using cured-in-place pipe (CIPP) technology, water treatment, and well pump services to individual homeowners and small commercial establishments. Its GTM motion is direct-to-consumer, with acquisition via phone, website request forms, paid digital advertising across Google/Meta/Microsoft, an SEO blog, and Google Reviews; pricing is quote-based with free estimates, promotional specials, and GreenSky-backed consumer financing for larger-ticket jobs.

Underlying technology is mechanical rather than software-driven: specialized trenchless CIPP lining (Perma-Liner certified), waterproof drain camera diagnostics, and high-pressure water jetting systems differentiate the company from conventional local plumbers. There are no AI/ML capabilities, APIs, software products, or external institutional investors. Revenue is generated entirely through professional-services transactions — one-time repairs, installations, and maintenance — across plumbing, HVAC, trenchless pipe lining, water treatment, and well pump service lines, with ticket sizes ranging from promotional specials (e.g., $89 sewer inspection) up to multi-thousand-dollar equipment replacements financed through GreenSky.

The company is small (1-10 employees per firmographic data), led by the two co-owner brothers with backgrounds from Shippensburg's John L. Grove College of Business, and operates as a 2nd-generation trade business continuing the legacy of founder Larry N. Graybill's 25-year career at E.G. Stoltzfus Homes. Recent strategic moves include the second Manheim location, an announced acquisition of ZIMCO Plumbing, product line additions in ductless and radiant heating, commercial HVAC formalization, and GreenSky financing integration.

Name

Graybill Service Group, Inc.

Legal name

J.G. Graybill Plumbing, Inc.

Website

https://www.jggraybill.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Graybill Service Group is a family-owned plumbing, HVAC, trenchless pipe lining, water treatment, and well pump service provider serving residential and small commercial customers across Lancaster and Chester County, Pennsylvania from offices in Paradise and Manheim.

Ownership category

akta.pro rank

Product category

Residential Plumbing & HVAC Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822), Plumbing, Heating, and Air-Conditioning Contractors (238220)

SIC

Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Drain Cleaning (Residential) (HSAOABAA)

akta.pro secondary industries

Water Heater & Boiler Descaling/Flushing & Water Quality Treatment (HSAOACAH), HVAC System Cleaning & Coil Service (Indoor Units) (HSAOAHAK), Drainage Inspection, Diagnostics & Water-Flow Testing (Camera/Smoke/Dye) (HSAIAKAL), French Drains & Yard Drainage Systems (Install/Clean/Repair) (HSAIAKAH)

Keywords

• Residential plumbing services
• HVAC installation repair
• Trenchless pipe lining
• Water treatment systems
• Sewer line repair

Headquarters

HQ city

Paradise

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Plumbing Services: One-time service transactions for residential and commercial plumbing repairs, installations, and maintenance including water heaters, drains, fixtures, and remodels.
2. HVAC Services: Heating and air conditioning installation, repair, and maintenance services for residential and commercial properties. Includes equipment sales as part of installation services.
3. Trenchless Pipe Lining: Specialized sewer line repair using CIPP technology. Higher-value service due to advanced equipment and expertise required.
4. Water Treatment Services: Water filtration system installation and maintenance including water softening, reverse osmosis, and whole house filtration systems.
5. Well Pump Services: Well pump installation, repair, and replacement services including submersible pumps, jet pumps, and booster pumps.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels8 records

Core offering

Graybill Service Group delivers residential and commercial plumbing, HVAC (heating and air conditioning), trenchless sewer pipe lining, water treatment, and well pump services across Lancaster and Chester County, Pennsylvania. Services span repair, replacement, installation, and maintenance — including water heater services, drain clearing and camera inspection, kitchen/bath plumbing remodels, radiant floor and boiler heating, and whole-house water filtration. Field technicians provide on-site diagnosis, free estimates, and access to consumer financing through GreenSky.

Product overview

Graybill Service Group, Inc. is a plumbing, heating, and HVAC service company serving Lancaster and Chester County, Pennsylvania. Their service portfolio is organized around core service categories rather than a unified software product: Residential Plumbing Services (repairs, installations, remodels), Drain Clearing & Inspection, Water Treatment Services, Water Heater Services, Well Pump Systems, Trenchless Sewer Pipe Repair (using CIPP lining technology), Heating Services (including radiant floor heating, boilers, and various heating system types), Air Conditioning Services (residential and commercial), and Ductless Mini Split Services. The company offers ancillary services like duct cleaning as add-on offerings. No API or software product is offered.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Plumbing Services Comprehensive plumbing services for residential properties including repairs, installations, drain cleaning, water heater services, and sewer line repairs.
• Plumbing Remodel Services Kitchen and bathroom plumbing remodel services including fixture installation, pipe rerouting, water filtration system installation, and coordination with general contractors.
• Drain Clearing & Inspection Professional drain cleaning services using high-powered cleaning methods, drain camera inspections, drain snaking, and water jetting to clear blockages and hard deposits.
• Water Treatment Services Water filtration and treatment including water softening, anti-scale systems, whole house filtration, reverse osmosis, UV filtration, acid neutralizers, and carbon filtration.
• Water Heater Services Water heater repair, installation, and replacement for natural gas, electric, propane, tankless, heat pump, and chimney pipe water heaters.
• Well Pump Systems Submersible well pump installation, booster pumps, and jet pumps for shallow wells, including diagnostics, repairs, and pressure system solutions.
• Trenchless Sewer Pipe Repair No-dig trenchless pipe repair using cured-in-place pipe (CIPP) lining technology for sewer line rehabilitation without excavation.
• Heating Services Heating system installation, repair, and maintenance for central heating, forced air, gas, geothermal, oil, hydronic, radiant heat, boilers, radiators, and ductless mini splits.
• Radiant Heat Flooring Installation Hydronic radiant floor heating installation using heated water circulated through pipes beneath flooring for even heat distribution and energy efficiency.
• Boiler Services Boiler installation, service, and repair for efficient and reliable heating with quiet operation and consistent warmth.
• Ductless Mini Split Services Ductless mini split system installation, repair, and maintenance for energy-efficient heating and cooling without ductwork.
• Air Conditioning Services Residential and commercial air conditioning installation, repair, replacement, and maintenance services.
• Commercial Air Conditioning Commercial air conditioning installation, repair, and replacement services for commercial spaces including system assessment and commissioning.
• Duct Cleaning Services Professional HVAC duct cleaning using HEPA filtered equipment to remove dust, allergens, and contaminants from ductwork.

Quantifiable outcome

• Trenchless repairs completed in a single day, faster than traditional excavation methods
• +2 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators4 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Mr. Handyman: Neighborly franchise brand offering broader residential repair and maintenance services with overlap into plumbing-adjacent handyman work in Graybill's service area.
• HomeServe USA: National home warranty and home services provider covering plumbing, HVAC, water heater, and sewer line repairs; competes for the same residential service contracts and customer wallet share.
• ServiceMaster Restore: National home services brand providing plumbing, HVAC, and restoration services across broad portfolios; competes for the same residential trade services in Graybill's geography.

Direct peers

• Mr. Rooter Plumbing: Neighborly brand offering residential and commercial plumbing, drain cleaning, and sewer line services through franchised territories, directly overlapping with Graybill's core services.
• Benjamin Franklin Plumbing: National franchised residential plumbing service brand competing with Graybill on plumbing repairs, water heaters, and drain/sewer work in local markets.
• Roto-Rooter: National plumbing, drain cleaning, and sewer service franchise that competes directly with Graybill's residential plumbing, drain clearing, and trenchless line of business across most US markets.
• One Hour Heating & Air Conditioning: National franchised HVAC service brand competing with Graybill's heating, cooling, and ductless mini-split offering in residential markets.

Regional players

• Four Seasons Heating, Cooling & Plumbing: Regional Mid-Atlantic plumbing and HVAC service provider that competes with Graybill's combined plumbing + HVAC service offering in overlapping Pennsylvania/Delaware markets.
• Lancaster Plumbing & Drain: Local/regional plumbing and drain service provider operating in the same Lancaster-area market with overlapping residential plumbing, drain cleaning, and sewer services.
• Horizon Services: Mid-Atlantic (DE, PA, NJ, MD) plumbing, HVAC, drain, and sewer service company with a regional footprint and trenchless pipe repair capability similar to Graybill's.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/darinecorp-industries

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Graybill Service Group, Inc.