CSI - Computer Systems, Inc.

What CSI - Computer Systems, Inc. does

Computer Systems, Inc. (CSI), founded in 1981 in Omaha, Nebraska and operating under the DBA 'CSI' and 'CSI Omaha,' is a privately held managed IT services provider (MSP) that evolved from a local computer retailer selling Commodores and Apple computers into one of the first MSPs in the United States. The company is led by President Greg Jacobs and serves multi-location mid-sized businesses with 25-250 employees across healthcare, financial services, professional services, manufacturing, and nonprofit verticals, with a stated footprint of 3,000+ supported systems across 23-43 states and 6 countries.

CSI's product portfolio centers on Managed IT Services (24/7 network monitoring, help desk with a guaranteed 1-hour response time and 15-minute average resolution, cloud solutions, backup and disaster recovery, and strategic IT planning) and is anchored by its proprietary Cyber Sentry Security Suite, which delivers managed detection and response (MDR), vulnerability assessments, endpoint protection, and 24/7 monitoring under a dedicated full-time cybersecurity analyst. The CSI Cloud Suite packages Microsoft Azure, DigiComm Voice (CSI's proprietary cloud VoIP claimed to deliver up to 70% phone-bill savings), Fortinet network security (UTM), Cyber Sentry, and Microsoft 365 into an integrated 'Anywhere Office' platform. A Compliance Readiness Program covers security audits, risk register creation, and incident-response planning for HIPAA, FINRA, and GDPR-bound buyers. Underlying technology is an assembly of established third-party platforms (Azure, M365, Fortinet) orchestrated through CSI's own Cyber Sentry layer rather than a standalone proprietary stack.

The business model is sales-led, targeting mid-market accounts via consultative direct selling and free IT assessments / Cybersecurity Health Checks. Revenue is overwhelmingly recurring: subscription-managed IT, managed cybersecurity services, and subscription VoIP, supplemented by project-based professional services for assessments, migrations, and implementations. Pricing is custom-quoted and not publicly disclosed; a 100% money-back guarantee (reportedly never claimed in 40+ years) is positioned as a differentiator. Distribution is direct, with two physical locations (Omaha HQ at 14510 F St Suite 102 and a Council Bluffs, Iowa satellite) and national remote-delivery coverage across 3,000+ managed systems. The company remains independent and locally owned with no disclosed funding rounds, parent company, or M&A activity.

Name

CSI - Computer Systems, Inc.

Legal name

Computer Systems, Inc.

Website

https://csiomaha.com

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

11–50 employees

Short description

CSI - Computer Systems, Inc. is a privately held Omaha-based managed IT services and cybersecurity provider serving multi-location mid-sized businesses (25-250 employees) in healthcare, financial services, professional services, manufacturing, and nonprofits, delivering 24/7 monitoring, its proprietary Cyber Sentry Security Suite, and an integrated cloud/voice platform across more than 3,000 managed systems.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Security Systems Services (56162)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud VoIP
• Business continuity
• Compliance services

Headquarters

HQ city

Omaha

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Recurring managed services providing 24/7 network monitoring, help desk support, cloud solutions, backup and disaster recovery, and strategic IT planning for businesses.
2. Cybersecurity Services: Revenue from Cyber Sentry security suite including managed detection and response, vulnerability assessments, endpoint protection, and compliance services.
3. VoIP/DigiComm Voice: Cloud-based phone system services offering significant cost savings (up to 70%) on traditional phone bills for multi-location businesses.
4. Professional Services: Project-based IT services including assessments, implementations, migrations, and strategic IT planning engagements.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

CSI provides managed IT services bundled with its proprietary Cyber Sentry Security Suite for 24/7 network monitoring, help desk support, cloud solutions, and backup/disaster recovery. Its product set also includes DigiComm Voice cloud VoIP, Cyber Sentry SaaS Backup Protection for Microsoft 365, the integrated CSI Cloud Suite, and a Compliance Readiness Program targeting HIPAA, FINRA, and GDPR requirements. The portfolio is sold to multi-location mid-market businesses with 25–250 employees across healthcare, financial services, professional services, manufacturing, and nonprofits in the Omaha metro area and nationally across roughly 43 states.

Product overview

CSI (Computer Systems, Inc.) is a managed IT services provider offering a unified portfolio centered on managed IT services paired with its proprietary Cyber Sentry Security Suite. The product lineup includes: Managed IT Services as the core offering (24/7 monitoring, help desk, cloud solutions, backup/disaster recovery); Cyber Sentry Security Suite as the flagship cybersecurity product (MDR, vulnerability assessments, endpoint protection); DigiComm Voice VoIP for business communications; CSI Cloud Suite as an integrated platform combining Azure, Digicomm Voice, Fortinet, Cyber Sentry, and Microsoft 365/Teams; and the Compliance Readiness Program for regulatory risk management. The company serves multi-location businesses with 25 to 250 employees across 43 states.

Differentiator

Problem solved

Functional benefit

Brands

• Cyber Sentry: Proprietary cybersecurity program providing managed detection and response (MDR), vulnerability assessments, endpoint protection, and 24/7 monitoring. Also known as Cyber Sentry Security Suite.
• Digicomm Voice
• CSI Cloud Suite
• Cyber Sentry Managed Security Solution Provider (MSSP)

Products and services

• Managed IT Services Core managed IT service for businesses covering 24/7 network monitoring, help desk support with guaranteed 1-hour response time, cloud solutions, backup and disaster recovery, and strategic IT planning; targeted at multi-location mid-market businesses that lack in-house IT expertise.
• Cyber Sentry Security Suite Proprietary cybersecurity suite providing managed detection and response (MDR), vulnerability assessments, endpoint protection, and 24/7 monitoring by a dedicated in-house cybersecurity analyst, designed to give mid-market businesses enterprise-grade security without in-house SOC staffing.
• DigiComm Voice Cloud-based business VoIP phone system with conference calls, desktop sharing, instant messaging, chat, video calls, call analytics, call recording, and call forwarding; designed for multi-location mid-market businesses seeking to replace traditional phone systems and consolidate billing.
• Cyber Sentry SaaS Backup Protection Microsoft 365 backup and recovery service providing comprehensive cloud data protection with 3x daily backups, one-click restore, and independent cloud storage separate from Microsoft servers, targeting Microsoft 365 customers concerned about data loss in SaaS environments.
• CSI Cloud Suite Integrated cloud platform combining Microsoft Azure infrastructure, DigiComm Voice, Fortinet Network Security, Cyber Sentry, and Microsoft 365 / Teams to provide a complete "Anywhere Office" capability for flexible and secure distributed business operations.
• Compliance Readiness Program Structured compliance service that helps businesses manage legal and regulatory risk through security audits, risk register creation, and disaster and incident response planning, with explicit support for HIPAA, FINRA, and GDPR obligations across healthcare, financial services, and other regulated verticals.

Quantifiable outcome

• 45+ years in business with 100% money-back guarantee never taken
• +4 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Microsoft AzurecoreTechnology or IntegrationMicrosoft Azure is the cloud infrastructure platform powering CSI Cloud Suite, providing the foundation for their anywhere office solution including compute, storage, and security capabilities.
• Microsoft 365coreTechnology or IntegrationMicrosoft 365 is integrated into the CSI Cloud Suite providing productivity applications, Teams collaboration, and is backed by CSI's SaaS Backup Protection.
• FortinetcoreTechnology or IntegrationFortinet UTM (Unified Threat Management) solutions are used for firewall and network security. CSI manages nearly 100 Fortinet UTM solutions at client locations, with constant network engineering monitoring.
• DigiComm VoicecoreOEM/ Whitelabel/ Licensing PartnerDigiComm Voice is CSI's proprietary cloud-based VoIP phone system, launched to replace traditional phone systems with cloud phone service. CSI deploys this solution across client locations with reported savings of up to 80%.
• National Cyber Security Insurance CompanyminorStrategic or Co-development PartnerCSI partnered with a national cyber security insurance company to host a Cybersecurity Awareness Webinar, providing education on cyber insurance requirements and underwriting.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Trustwave: Large-scale MSSP and managed security provider — competes with Cyber Sentry for the same compliance-driven healthcare/financial buyer, but at enterprise scale.

Direct peers

• Blackpoint Cyber: MSSP providing 24/7 managed detection and response and vulnerability management, often partnering with regional MSPs — represents the channel/integration pressure on CSI's MSSP offering.
• NetGain Technology: Mid-market managed IT and cybersecurity firm with proprietary security stack and 24/7 monitoring — same ICP (multi-location businesses), same recurring managed services model.
• Thrive Networks: National managed IT, cybersecurity, and cloud services provider for mid-market — overlap with CSI Cloud Suite and Cyber Sentry, with a broader geographic footprint that pressures smaller peers.
• Datapath: Regional managed IT services and cybersecurity provider serving Omaha-area and Midwest mid-market businesses — directly comparable to CSI in scale, geography, and product mix.
• C3 Technology: Regional managed IT and cybersecurity provider for healthcare and financial services — comparable vertical focus and mid-market ICP to CSI.
• Datapath IT (dba Ideal Integrations): Managed IT, cybersecurity, and VoIP provider for mid-market clients across multiple U.S. regions — product portfolio and customer profile closely mirror CSI including bundled VoIP.

Emerging players

• Todyl: SMB-focused managed security platform combining MDR, SIEM, and compliance tooling — competes for the same Cyber Sentry budget from a more software-native angle.

Others

• ConnectWise: Major PSA/RMM platform for MSPs — adjacent ecosystem player; CSI's delivery model is built on top of similar automation stacks, making this a partner-competitor dynamic.
• N-able: Public MSP platform vendor whose remote monitoring, security, and backup tools are used by many regional MSPs — represents the platform enablement that could either empower or commoditize CSI.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/computer-systems-inc-

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CSI - Computer Systems, Inc.