PHACIL DELIVERY

What PHACIL DELIVERY does

Phacil Delivery SAS is a private French online pharmacy delivery marketplace headquartered in Saint-Ouen, founded in 2020 with €25,000 registered share capital. The platform connects consumers to a network of partner pharmacies for both prescription (Service Avec Ordonnance) and over-the-counter/parapharmacy (Service Sans Ordonnance) products, with options for home delivery or Click & Collect. Operational coverage includes a 2-hour Express service in Paris and a 24–48 hour standard service nationwide. Technical infrastructure is anchored on OVH under HDS certification for health-data hosting, with Stripe handling PCI-DSS-compliant payments and Revolut supporting third-party co-payment flows; the company operates under GDPR, the French LIL framework, and PCI-DSS via Stripe.

The company monetizes through two complementary streams: a transaction-based take rate on consumer orders (delivery fees plus commission acting as a product sales agent) and recurring B2B subscriptions from partner pharmacies using the Espace Pharmacien portal. It has extended the platform upstream with Espace Médecins, a portal for prescribing physicians that links directly into the delivery workflow. Axel Caliari is identified as CTO and Data Protection Officer. No funding rounds, headcount, or revenue figures are publicly disclosed; the company's marketing presence is limited to Facebook, Instagram, and LinkedIn.

Strategic posture is consistent with an early-stage marketplace operator building a regulated two-sided network. Notable technology and commercial dependencies include OVH (HDS hosting), Stripe and Revolut (payments), Meds-Connect (ecosystem interoperability), and licensed couriers for last-mile fulfilment. The compliance perimeter (HDS + GDPR + LIL + PCI-DSS) and the dual B2C/B2B portal architecture together constitute the principal defensible surface; no AI/ML capability is currently disclosed.

Name

PHACIL DELIVERY

Legal name

Phacil Delivery S.A.S.

Website

https://phacil.delivery

Company type

Private

Operating status

Operating

Short description

Phacil Delivery SAS is a French online pharmacy delivery marketplace, founded in 2020 and based in Saint-Ouen, that connects consumers to partner pharmacies for prescription and OTC products via Express Paris and nationwide delivery, monetizing through transaction fees and pharmacy subscriptions.

Ownership category

akta.pro rank

Product category

Online Pharmacy Delivery

NAICS

Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (492210)

akta.pro primary industry

Pharmacy & Health Essentials Delivery (CRAFAFAI)

akta.pro secondary industry

Mail-Order & Home Delivery Pharmacies (HLAFALAD)

Keywords

• Online pharmacy delivery
• Prescription medication delivery
• Pharmacy marketplace platform
• Parapharmacy product delivery
• Medicine home delivery

Headquarters

HQ city

Saint-ouen

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Digital Commerce or Content

Cost components

Operations, Technology or R&D, Marketing or Sales, Infrastructure, Personnel

Revenue model

1. Product Sales Agency Commission: Phacil acts as a mandated agent purchasing products from partner pharmacies on behalf of customers. Revenue is generated through service fees added to the product price, varying based on the product cost. Phacil does not own inventory and is not the seller of products.
2. Delivery Service Fees: Fees charged for medication and product delivery services. Delivery pricing is set at Phacil's discretion and varies by delivery type (express vs standard) and location. Free delivery option exists for Click & Collect.
3. Platform Subscription Fees (Pharmacy Partners): Partner pharmacies pay subscription fees for access to Phacil's platform and order management system (Espace Pharmacien) through which they receive and process customer orders.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Phacil Delivery operates an online pharmacy delivery platform that acts as an intermediary connecting French consumers with partner pharmacies. The platform enables users to upload digital prescriptions for prescription medication delivery (Service Avec Ordonnance) and to browse and order parapharmacy and over-the-counter products (Service Sans Ordonnance), with options for home delivery (including express 2-hour and same-day in Paris area) or Click & Collect pickup from partner pharmacies.

Product overview

Phacil Delivery is an online pharmacy delivery platform that operates as a broker between users and physical French pharmacies. It offers two core services: the Service Avec Ordonnance (prescription medication delivery) and the Service Sans Ordonnance (non-prescription/parapharmacy delivery). Users upload prescriptions or search for OTC products, select a nearby partner pharmacy, and receive deliveries via courier or ClickAndCollect. The platform includes a Pharmacist Portal (Espace Pharmacien) for pharmacy management and a Doctor Portal (Espace Médecins) for physician interaction. Phacil acts exclusively as an intermediary — it holds no pharmacy inventory and is not itself a pharmacy. Delivery options include express 2-hour delivery in Paris and standard 24-48h delivery nationwide.

Differentiator

Problem solved

Functional benefit

Products and services

• Service Avec Ordonnance (Prescription Delivery Service) Prescription medication delivery service where users upload their digital e-prescription, complete their health profile (Vitale card, mutuelle), and select a partner pharmacy. A courier goes to the pharmacy on the user's behalf to collect and deliver prescribed medications, with support for recurring/renewable prescriptions.
• Service Sans Ordonnance (Non-Prescription Delivery Service) Parapharmacy and over-the-counter medication purchasing and delivery service for individual consumers in France. Users search for products, build a shopping list, and have items delivered from nearby pharmacies via courier. Includes personal care, OTC medications, beauty, and wellness items.
• Pharmacist Portal (Espace Pharmacien) Subscription-based partner pharmacy administrator interface through which Phacil securely transmits prescriptions and health documents. Pharmacists receive prescriptions, verify stock availability, prepare medications, and indicate any co-payment amounts.

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core and minor.

• OVHcoreTechnology or IntegrationOVH serves as the health data hosting provider (Hébergeur de Données de Santé agréé HDS) for Phacil's platform, database, and health-related data in compliance with Article L1111-8 of the French Public Health Code. Data is hosted at 2 rue Kellermann, 59100 Roubaix, France.
• StripecoreTechnology or IntegrationStripe is the payment processing partner providing secure online credit card payments with 3D Secure authentication and PCI-DSS compliance. Stripe handles all payment transactions between customers and Phacil.
• Partner Couriers (Livreurs)coreChannel Partner/ Reseller/ DistributorIndependent courier partners (livreurs) who physically go to pharmacies on behalf of customers to purchase and deliver medications. These couriers are dispatched by Phacil's delivery dispatch system to fulfill orders.
• Partner Pharmacies (Pharmacies Partenaires)coreChannel Partner/ Reseller/ DistributorFrench pharmacies that subscribe to Phacil's platform to receive customer orders and prepare medications. These pharmacies have contracted with Phacil to provide the Service Avec Ordonnance and Service Sans Ordonnance through their physical locations.
• Meds-ConnectminorOthersMeds-Connect is referenced as a healthcare professional resource linked to Phacil, with an Espace Médecins (Doctors section) available at doc.phacil.app for healthcare provider interactions.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Uber Eats: Global on-demand delivery platform with pharmacy and health retail partnerships in France. Overlaps with Phacil on urban express delivery of OTC and parapharmacy products from local retailers, competing for courier capacity and consumer mindshare.
• Glovo: Multi-category on-demand delivery platform operating across France, including pharmacy and parapharmacy categories. Competes for the same urban express delivery demand and partner pharmacy relationships as Phacil, though as part of a broader marketplace.
• Deliveroo: Major European on-demand delivery platform operating in France with broad retail partnerships, including convenience and health-adjacent categories. Provides competing delivery infrastructure for partner pharmacies considering direct-to-consumer offerings.
• Stuart: European urban same-day courier platform operating dense Paris courier networks across multiple verticals including pharmacy and health. Competes with Phacil on the express delivery layer and offers competing dispatch infrastructure for partner pharmacies.
• DocMorris: Large European online pharmacy operating in France with mail-order prescription and OTC fulfillment. Adjacent competitor with vertically integrated inventory and dispensing, contrasting with Phacil's asset-light marketplace model.
• Amazon Pharmacy: Global e-commerce giant's prescription and OTC delivery service. While currently focused on the US, it represents a long-horizon competitive threat for European pharmacy delivery platforms given Amazon's logistics scale and consumer reach.

Regional players

• Pharmacy2U: UK-based online pharmacy and prescription delivery service operating at national scale in Britain. Comparable business model focused on prescription home delivery, useful as a regional benchmark for pharmacy delivery operating models Phacil could expand into.
• Capsule: US-based digital pharmacy offering same-day prescription delivery and pharmacist chat from partner pharmacies. Comparable two-sided pharmacy + delivery model, though operating in the US regulatory environment rather than France.

Direct peers

• Livmed's: French online pharmacy delivery platform offering prescription and OTC medication home delivery from partner pharmacies, with operations concentrated in major French cities. Closest direct competitor to Phacil's marketplace-plus-courier model in the French market.
• Pharma Express: French pharmacy-to-door delivery service operating a similar prescription pickup and delivery model from independent pharmacies. Direct competitor in the same regulatory and customer context as Phacil.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/MaViePhacil
• LinkedInlinkedin.com/company/med-s-connect/posts/?feedView=all
• Instagraminstagram.com/phacil.delivery

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PHACIL DELIVERY