The IT Guys
The IT Guys is a Malaysian managed service provider offering cloud SSD web hosting, Microsoft 365 resale, cybersecurity (Sophos/Acronis/NordVPN), and on-site IT support to small and medium businesses through a self-serve portal and direct sales channels.
- Company typePrivate
- Founded2013
- HeadquartersNot specified, Malaysia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What The IT Guys does
The IT Guys (legally IT Guys Network Sdn. Bhd.) is a Malaysian managed service provider founded in 2013, headquartered in Malaysia with 11-50 employees, that delivers a one-stop IT solution portfolio spanning cloud hosting, productivity, cybersecurity, and on-site technical services. The core technology stack combines Cloudlinux/cPanel-based Cloud SSD web hosting with multi-region DNS (MY/UK/US), SmarterMail-based email hosting, and Sophos/Acronis-powered security and backup — all sold alongside authorized reseller channels for Microsoft 365 (NCE tiers including Business Basic/Standard/Premium, Apps for Business, Teams Essentials, Exchange Online, Azure AD Premium, and ATP), NordVPN, Autodesk (Revit, Docs), RapidSSL/GeoTrust/DigiCert SSL certificates, Dell/Lenovo/Synology/Seagate/TP-Link hardware, and in-house RMM/360Monitoring endpoint and site management.
The business model is a hybrid of subscription recurring revenue (M365 per-seat, hosting annual, email hosting annual, RMM monthly, SSL annual) plus professional-services revenue (workstation setup RM100/device, troubleshooting from RM130/incident, on-site network/server deployment) and thin-margin one-time license resale (Autodesk perpetual options). Customer concentration is centered on Malaysian SMBs with a small number of disclosed logos (Chesters Collection, JP Caliber, OneApart, MAD, Mighty Shield), reached through a dual go-to-market combining a self-serve e-commerce portal (lounge.theitguys.my) supporting MYR/USD/AUD with FPX, credit card, and e-wallets, and direct sales via chat, email, WhatsApp, hotline, and a Freshdesk-based support ticketing system. The company is privately held with no disclosed investors, funding rounds, or M&A activity, and operates as a reseller-led MSP without disclosed AI/ML capabilities, proprietary IP beyond integration know-how, or patents.
The IT Guys firmographics
Firmographics- Name
- The IT Guys
- Legal name
- IT Guys Network Sdn. Bhd.
- Website
- https://theitguys.my
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- The IT Guys is a Malaysian managed service provider offering cloud SSD web hosting, Microsoft 365 resale, cybersecurity (Sophos/Acronis/NordVPN), and on-site IT support to small and medium businesses through a self-serve portal and direct sales channels.
- Ownership category
- akta.pro rank
The IT Guys industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Service Desk & ITSM Outsourcing (BPAEAMAF), ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)
Keywords
Where The IT Guys is headquartered
LocationHeadquarters
- HQ city
- Not specified
- HQ country
- Malaysia
- HQ region
- Asia
Offices1 record
Markets served
The IT Guys business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring managed service provider fees for ongoing IT support, cybersecurity monitoring, and technical services. Includes both remote and on-site support options.
- Microsoft 365 Subscriptions: Resale of Microsoft 365 plans including Business Basic, Business Standard, and Business Premium with monthly per-seat pricing.
- Web Hosting & Domain Services: Cloud SSD web hosting packages (Basic, Advance, Pro) with annual billing, plus domain name registration and DNS hosting services.
- Email Hosting: SmarterMail-based email hosting with tiered storage and account limits (Basic, Essential, Standard, Premium plans).
- Website Services (DevOps): Web security services, web content management, and editing services with monthly subscriptions or one-time requests.
- Technical Services: On-site technical support, workstation setup, troubleshooting, and network troubleshooting services billed per incident or device.
- NordVPN Resale: Resale of NordVPN subscriptions with monthly and annual billing options.
- Autodesk Software: Resale of Autodesk software including Revit and Docs with perpetual or subscription licensing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Microsoft 365 Business Basic - Online productivity suite |
| Subscription | Monthly | Microsoft 365 Business Standard - Desktop + online productivity |
| Subscription | Monthly | Microsoft 365 Business Premium - Full security + productivity |
| Subscription | Annual | Cloud SSD Hosting - Basic |
| Subscription | Annual | Cloud SSD Hosting - Advance |
| Subscription | Annual | Cloud SSD Hosting - Pro |
| Subscription | Annual | Email Hosting - SmarterMail Basic |
| Subscription | Annual | Email Hosting - SmarterMail Essential |
| Subscription | Annual | Email Hosting - SmarterMail Standard |
| Subscription | Annual | Email Hosting - SmarterMail Premium |
| Subscription | Monthly | Remote Management & Monitoring (RMM) |
| Subscription | Monthly | RMM with Patch Management |
| Unit Pricing | Pay-as-you-go | Workstation Setup |
| Unit Pricing | Pay-as-you-go | Workstation Troubleshooting |
| Subscription | Annual | Multi-Region DNS Hosting |
| Subscription | Annual | RapidSSL Certificate |
| Subscription | Annual | RapidSSL Wildcard |
| Subscription | Monthly | NordVPN Monthly |
| Subscription | Annual | NordVPN Annual |
| Subscription | Monthly | QR Code Dynamic (Personal) |
| One time/ perpetual license | Pay-as-you-go | QR Code Static (Personal) |
| Subscription | Annual | QR Code Starter Plan (Business) |
| Subscription | Annual | QR Code Expand Plan (Business) |
| Subscription | Annual | QR Code Standard Plan (Business) |
| Subscription | Annual | Autodesk Docs |
| Subscription | Annual | Autodesk Revit (Commercial) |
| Subscription | Monthly | Exchange Online Plan 1 |
| Subscription | Monthly | Exchange Online Plan 2 |
| Subscription | Monthly | Microsoft Teams Essentials |
| Subscription | Monthly | Web Security (WordPress) |
| Subscription | Monthly | Web Content Editing Monthly |
| Unit Pricing | Pay-as-you-go | Web Content Editing One-Time |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
The IT Guys product offering
Product offeringCore offering
The IT Guys is a Malaysian Managed Service Provider that delivers outsourced IT services to businesses, including managed IT support, cloud hosting, Microsoft 365 licensing and administration, cybersecurity services, and general technical support. The company supplements its B2B service portfolio with an e-commerce portal selling IT-related products to individual consumers.
Product overview
The IT Guys operates as a Managed Service Provider offering a comprehensive portfolio of IT and web services organized into four main pillars: Cloud Infrastructure (Cloud SSD Web Hosting in Basic/Advance/Pro tiers, Email Hosting via SmarterMail, Domain Name Registration, and DNS Hosting), Microsoft 365 Productivity Suite (Business Basic/Standard/Premium, Apps for Business, Teams Essentials, Exchange Online Plan 1/2, Azure AD Premium P1/P2, and Office 365 ATP Plans 1 and 2), Security & Connectivity (SSL Certificates from RapidSSL/GeoTrust/DigiCert in DV/OV/EV variants, NordVPN, Endpoint Management RMM with optional Patch Management, and 360Monitoring), and Professional Services (Technical On-Site/Remote Support, Network/Server/WiFi/Firewall Deployment, DevOps/Web Services including Web Security and Content Editing, Autodesk software, and QR Code solutions for business and personal use). The product architecture is modular, allowing customers to purchase individual services or combine cloud hosting, productivity tools, security products, and professional services as needed.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services
Quantifiable outcome
- 99.9% uptime guarantee for Microsoft 365 services backed by Microsoft
- +1 more outcomes
Companies that use The IT Guys
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles1 record
The IT Guys technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
Feature4 records
The IT Guys partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- MicrosoftcoreAuthorized Microsoft partner offering Microsoft 365, Office 365, Exchange Online, Azure Active Directory, and related Microsoft cloud services through their portal. Provide various Microsoft 365 plans including Business Basic, Standard, and Premium tiers.
- AcroniscoreBackup, recovery, and storage solutions partner. Provides data backup, disaster recovery, elastic cloud storage, and backup for Microsoft 365 and Google Workspace.
- SophoscoreCybersecurity partner providing endpoint protection, malware protection, email security, network security, and ransomware protection solutions.
- NordVPNminorReseller of NordVPN services offering VPN protection, malware blocking, tracker blocking, with 7300+ servers in 118 countries. Monthly and annual subscription options available.
- cPanelcoreWeb hosting control panel infrastructure powering their hosting services with automated SSL certificate provisioning and management.
- RapidSSL (DigiCert/Symantec)coreSSL certificate reseller offering Domain Validation, Organization Validation, and Extended Validation SSL certificates with automated provisioning.
- GeoTrust (DigiCert)coreSSL certificate reseller offering QuickSSL Premium, True BusinessID, and Wildcard SSL certificates for business website security.
- AutodeskminorAuthorized reseller of Autodesk software including Revit (Commercial) and Docs with annual subscription licensing.
Scale indicators1 record
Recent moves6 records
Expansion highlights4 records
The IT Guys competitors and assessment
Company assessmentDirect peers
- IP ServerOne: Malaysian cloud hosting and managed services provider offering VPS, dedicated servers, colocation, and managed solutions. Comparable to The IT Guys' hosting and managed server setup/deployment offerings.
- Shinjiru: Malaysian hosting and managed IT services company with similar SMB focus, offering shared/VPS hosting, email, domains, and cybersecurity bundles. Competes in the same local market with overlapping service catalog.
- Exabytes: Malaysia-headquartered web hosting, domain, cloud, and managed services provider serving SMBs. Directly comparable to The IT Guys in product mix (hosting, M365-style productivity, domains, SSL) and target segment within Malaysia.
Regional players
- Dataprise: US-based managed service provider focused on SMB and mid-market IT support, cybersecurity, and cloud services. Strong functional analog in MSP operating model and SMB customer focus, though operating in North America rather than ASEAN.
Broad incumbents
- Rackspace Technology: Global managed cloud services provider offering hosting, M365 management, security, and multi-cloud operations. A larger, broader incumbent that competes for mid-market and enterprise managed services deals overlapping The IT Guys' managed IT business.
- Cloudways (DigitalOcean): Managed cloud hosting platform built on DigitalOcean/AWS/Google Cloud serving SMBs and agencies. Comparable on managed hosting, subscription pricing, and self-serve portal mechanics, though at significantly larger scale.
- GoDaddy: Global domain registrar and SMB-focused web hosting, productivity (Microsoft 365 resale), and security provider. Overlaps with The IT Guys on domains, SSL, hosting, and Microsoft 365 distribution, but at vastly greater scale.
Others
- ConnectWise: MSP software platform providing RMM, PSA, and cybersecurity tooling sold to managed service providers. Adjacent ecosystem player whose RMM/automation stack competes with The IT Guys' own RMM offering for SMB endpoint management.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
The IT Guys social profiles
Digital presenceThe IT Guys financial estimates
Financial estimateRevenue estimate
Valuation estimate
The IT Guys leadership team
Management profileNumber of profiles
The IT Guys funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The IT Guys M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The IT Guys
What does The IT Guys do?
The IT Guys is a Malaysian Managed Service Provider that delivers outsourced IT services to businesses, including managed IT support, cloud hosting, Microsoft 365 licensing and administration, cybersecurity services, and general technical support. The company supplements its B2B service portfolio with an e-commerce portal selling IT-related products to individual consumers.
Is The IT Guys a public or private company?
The IT Guys is a private company. It is classified as unknown and is currently operating.
When was The IT Guys founded?
The IT Guys was founded in 2013. It employs 11 to 50 people.
Where is The IT Guys based?
The IT Guys is headquartered in Not specified, Malaysia, in the Asia region.
How does The IT Guys make money?
Eight revenue lines are on record. Managed IT Services are the primary driver. The others are microsoft 365 Subscriptions, web Hosting & Domain Services, email Hosting, website Services (DevOps), technical Services, nordVPN Resale and autodesk Software.
Who are The IT Guys's main competitors?
Direct peers on record are IP ServerOne, Shinjiru and Exabytes. Dataprise is listed as a regional player. Broad incumbents are Rackspace Technology, Cloudways (DigitalOcean) and GoDaddy. ConnectWise is listed as an others.
Does The IT Guys have an API?
No public API is recorded for The IT Guys.
What industry is The IT Guys in?
The IT Guys's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAMAF, Service Desk & ITSM Outsourcing. Its NAICS code is 51821 and its SIC code is 7370.