What Gemeente Heemstede does

Gemeente Heemstede is the municipal government of Heemstede, a single municipality in the province of North Holland, Netherlands, within the Zuid-Kennemerland/IJmond region. It delivers the full catalogue of statutory Dutch local public services — civil registry (births, marriages, deaths, passports, ID cards, driver's licenses), environmental and building permits, waste collection, local taxation (OZB, rioolheffing, afvalstoffenheffing, parkeerbelasting, tourist tax via GBKZ), social support (Loket Heemstede), housing programs (starterslening via SVn, urgentieverklaring via Woningnet), youth/family services (CJG Kennemerland from 1 May 2026), sustainability programs (Heemstede Duurzaam), and infrastructure maintenance — to the residents and businesses of Heemstede. The current administration is a coalition of D66, VVD, and PRO led by Mayor Falgun Binnendijk following the June 2026 coalition formation.

The municipality's digital platform is built on the OpenGemeenten TYPO3 CMS (version 3.6.0.0 identified in RSS metadata) supplemented by an Eloket/Mozard online form and case-management system, Qmatic appointment scheduling, the OpenStad open-source citizen-participation platform (WCAG 2.1 compliant, developed by Nomensa), DigiD and eHerkenning authentication integration, a ReadSpeaker text-to-speech accessibility layer, Coosto for social media monitoring, and email newsletters (general and sustainability editions). The website (heemstede.nl) is fully WCAG 2.1 compliant (accessibility statement registered, ID 25833) and the municipality operates in compliance with AVG/GDPR, BIO (Baseline Informatiebeveiliging Overheid), Archiefwet, and Wet politiegegevens for BOA-enforcement data.

Gemeente Heemstede's revenue is non-commercial and derives from a mix of recurring annual taxes (OZB, rioolheffing, afvalstoffenheffing), per-transaction service fees (parking, civil documents, permits), tourist tax collected through regional partner Gemeentebelastingen Kennemerland Zuid, and — predominantly — general-purpose grants from the Dutch national government via the Gemeentefonds. Distribution of municipal services occurs through three primary channels: the appointment-only town hall public counter at Raadhuisplein 1, the self-serve digital portal (authenticated via DigiD or eHerkenning), and partner-mediated outreach through WIJ Heemstede (Formulierenbrigade), Bibliotheek Zuid-Kennemerland (IDO), and CJG Kennemerland. Multiple infrastructure investments are in flight, including the Johan Neeskens Sportpark unveiling (May 2026), the Zonneparking solar canopy at Sportpark Groenendaal (construction start Q3 2026), 2,300 additional bicycle parking spots at Heemstede-Aerdenhout station with ProRail, and the implementation of 30 km/h zones across nine through-roads (effective 14 January 2026).

Name

Gemeente Heemstede

Legal name

Gemeente Heemstede

Website

https://heemstede.nl

Company type

Public

Operating status

Operating

Short description

Gemeente Heemstede is the municipal government of Heemstede in North Holland, Netherlands, delivering statutory local public services — civil registration, permits, waste management, local taxation, social support, housing programs, and sustainability initiatives — to residents and businesses within the municipality.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Housing Programs (92511)

SIC

Non-Operating Establishments (9995)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH)

Keywords

• Municipal government services
• Civil registration services
• Local tax administration
• Public permit processing
• Social support services

Headquarters

HQ city

Heemstede

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Local Taxes (Gemeentelijke belastingen): The municipality collects various local taxes including Onroerendezaakbelasting (OZB), Rioolheffing, and Afvalstoffenheffing. Property valuation (WOZ) is used as the basis for tax assessments.
2. Tourist Tax (Toeristenbelasting): Residents who rent properties to tourists for Bed & Breakfast or vacation rental must register and pay tourist tax through Gemeentebelastingen Kennemerland Zuid (GBKZ).
3. Environmental Permit Fees: Fees collected for environmental and planning permits including environmental permits for tourist rental of properties.
4. Parking Revenue (Parkeerbelasting): Revenue from parking permits and parking taxes in the municipality.
5. Various Service Fees: Fees for civil documents (paspoorten, ID-kaarten, rijbewijzen), extracts from civil registries, and various municipal services.
6. Subsidies Distribution: The municipality distributes subsidies for structural initiatives, municipal monuments, sustainability projects, sports activities, and accessibility improvements.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels11 records

Core offering

Gemeente Heemstede is a Dutch municipality that delivers statutory local government administration and public services to residents and businesses within Heemstede. Core offerings include civil registration (passports, ID cards, driver's licenses, marriage/birth/death records), permit processing (environmental, building, parking), local taxation (OZB, waste, sewage, tourist, parking), waste management and collection scheduling, social care and welfare support (Loket Heemstede), housing programs (starter loans, priority housing certificates), short-stay rental regulation, and citizen participation in local governance through digital and in-person channels.

Product overview

Gemeente Heemstede operates a comprehensive municipal service portal offering residents access to administrative services, civil registration, permits, taxes, waste management, housing services, and social care. The digital ecosystem includes the main municipal website with integrated form submission (Eloket/Mozard), RSS news feeds, email newsletters, citizen authentication via DigiD and eHerkenning, and the OpenStad participation platform for civic engagement. Core services encompass environmental permits, housing support (starter loans, priority certificates), short-term rental regulation (Bed & Breakfast, vacation rental), waste collection scheduling, social services (Loket Heemstede), water management (Waterloket), and sustainability initiatives (Heemstede Duurzaam).

Differentiator

Problem solved

Functional benefit

Products and services

• Municipal Service Portal (heemstede.nl) Official municipal government website providing residents and businesses access to administrative services including permits, taxes, civil registration, waste management, housing, and civic participation tools.
• Online Municipal Forms (Eloket / Mozard) Digital form submission system for submitting permit applications, declarations, urgent requests, and other administrative procedures online with automatic case management.
• Omgevingsloket (Environmental and Building Permit Portal) Online portal for residents and businesses to apply for environmental permits, building permits, and other approvals under the Dutch Environmental Law (Omgevingswet).
• Mijn Melding Portal Online portal for residents to submit municipal reports and notifications and track the status of their cases.
• Afvalkalender (Waste Collection Calendar) Digital waste collection schedule providing residents with personalized pick-up dates for household waste and sorting guidelines.
• Starterslening (Starter Loan Program) Municipal loan program for first-time homebuyers in Heemstede to bridge the financial gap between their maximum mortgage and the purchase price of a home, with a maximum loan of EUR 30,000 administered through Stimuleringsfonds Volkshuisvesting Nederland (SVn).
• Urgentieverklaring (Priority Housing Certificate) Priority housing certificate program for residents with urgent housing needs, administered through the Woningnet Urgentiewijzer system following prior Woonservice registration.
• Bed & Breakfast Permit Services Regulated short-stay Bed & Breakfast accommodation services requiring an environmental permit, with capacity limited to maximum 6 persons per night and maximum 25% of total living space or 75m2.
• Vacation Rental Permit Services Regulated short-term tourist rental of residential properties requiring an environmental permit, limited to maximum 30 nights per calendar year and maximum 6 persons, with associated tourist tax obligations.
• Loket Heemstede (Social Services Contact Point) Municipal social services contact point providing care, support, and assistance for residents including youth and family support (via CJG Kennemerland), sheltered living, loneliness support, dementia care, and neighbor conflict mediation.
• Waterloket (Water Management Portal) Municipal water management service portal addressing groundwater, sewage, drinking water, surface water, recreation, and climate adaptation for residents.
• Heemstede Duurzaam (Sustainability Platform) Municipal sustainability platform providing information on climate action, sustainable building, biodiversity, and energy transition, with subsidies available for rain barrels and green roofs.
• OpenStad Participation Platform Open-source digital participation platform that enables interactive resident involvement in municipal planning and infrastructure development projects through structured consultation and feedback mechanisms.
• Tourist Tax Administration (Toeristenbelasting) Statutory tourist tax collection service for residents renting properties to tourists as Bed & Breakfast or vacation rental, administered through Gemeentebelastingen Kennemerland Zuid (GBKZ).
• Civil Registration and Identity Documents Civil registration services including birth, marriage, and death registration, and issuance of passports, identity cards, and driver's licenses, available at the town hall public counter and via online applications.

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature4 records

Partnerships

19 partnerships are on record, tiered core and minor.

• CJG KennemerlandcoreStrategic or Co-development Partner · 1 May 2026Regional Youth and Family Center merging with CJG Heemstede from May 1, 2026, providing expanded support services for parents and caregivers. Contact: 088 995 96 96.
• ProRailcoreStrategic or Co-development Partner · 1 January 2025Collaboration agreement signed in Q1 2025 for expansion of bicycle parking facilities at Heemstede-Aerdenhout train station, adding 2,300 bicycle parking spots.
• StedincoreOthersGrid operator managing electricity connections in Heemstede. Responsible for the electrical grid infrastructure. From July 1, 2026, new or heavier electricity connections will be subject to waiting lists due to grid congestion (netcongestie).
• Bibliotheek Zuid-Kennemerland (Heemstede Library)coreStrategic or Co-development PartnerHosting the Informatiepunt Digitale Overheid (IDO) where residents can receive free assistance with forms, DigiD, and official letters. No appointment needed.
• WIJ HeemstedecoreStrategic or Co-development PartnerOperating the Formulierenbrigade Heemstede providing free help with forms, applications, official letters, and DigiD/eHerkenning. Located at Plein 1, Julianaplein 1. Contact: 023 528 85 10.
• Stimuleringsfonds Volkshuisvesting Nederland (SVn)coreStrategic or Co-development PartnerNational housing fund administering the starterslening (starter loan) program on behalf of the municipality. Executes the loan process for first-time home buyers.
• WoningnetcoreChannel Partner/ Reseller/ DistributorOnline platform for social housing applications. Heemstede residents use the Urgentiewijzer to apply for urgent housing certificates.
• WoonservicecoreChannel Partner/ Reseller/ DistributorPlatform for social rental housing registration required before applying for urgent housing through the Urgentiewijzer system.
• Gemeentebelastingen Kennemerland Zuid (GBKZ)coreStrategic or Co-development PartnerMunicipal tax collection agency handling tourist tax (toeristenbelasting) collection for properties rented to tourists.
• Hospi HousingminorChannel Partner/ Reseller/ DistributorOrganization that can assist residents considering renting out rooms, offering mediation and answering questions about hospitaverhuur (renting rooms to house seekers).
• Onder de PannenminorChannel Partner/ Reseller/ DistributorOrganization assisting with renting rooms and finding rooms, offering mediation services for hospitaverhuur arrangements.
• J2O architectenburominorImplementation/ SI/ Consulting PartnerArchitecture firm designing the new building for Nicolaas Beetsschool as part of the Integral Housing Plan for primary schools.
• KernBouw (Unibouw)minorImplementation/ SI/ Consulting PartnerConstruction company building the new MFA Nicolaas Beetsschool, with project information available at debouw.app.
• De Twee HerenminorImplementation/ SI/ Consulting PartnerCompany responsible for constructing new playgrounds at Dr. Schaepmanlaan and Res Novaplein as part of the Actieplan Spelen.
• KWSminorImplementation/ SI/ Consulting PartnerContractor (KWS) executing road infrastructure work on Johan Wagenaarlaan and César Francklaan for the 30 km/u zone implementation.
• Werkgroep Toegankelijkheid HeemstedecoreStrategic or Co-development PartnerVolunteer accessibility working group advising on municipal accessibility in accordance with the UN Convention on the Rights of Persons with Disabilities.
• Nationale OmbudsmanminorGTM or Marketing PartnerExternal oversight body handling citizen complaints about municipal service if regular complaint procedures are unsatisfactory.
• Informatiebeveiligingsdienst (IBD)coreTechnology or IntegrationGovernment IT security service that assists municipalities with digital security issues and vulnerabilities when reported through the municipality's contact form.
• KindergardencoreStrategic or Co-development PartnerChildcare organization selected as potential tenant for Het Oude Slot property, planning to develop it into a childcare facility with light hospitality (Theehuys) and ceremonial wedding venue (Duivenpoort).

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Gemeente Zandvoort: Small North Holland coastal municipality in the same Zuid-Kennemerland region. Highly comparable in scale (~17,000 residents) and serves as a near-peer for benchmarking service delivery and digital maturity.
• Gemeente Haarlem: Larger municipal neighbor in Zuid-Kennemerland region. Shares regional partnerships (CJG Kennemerland, GBKZ tax collection, Bibliotheek Zuid-Kennemerland) and provides a same-province comparison for service delivery scale.
• Gemeente Bloemendaal: Adjacent municipality in North Holland sharing a joint communications team ([email protected]) and regional collaboration. Comparable in scale, demographics, and service mandate — the closest functional peer.

Regional players

• Gemeente Amstelveen: Similar affluent North Holland municipality of comparable profile, also grappling with housing affordability, sustainability, and digital service modernization. Useful for peer benchmarking on premium municipal services.
• Gemeente Velsen: North Holland IJmond-region municipality sharing regional service partnerships with Heemstede. Provides a larger-municipality comparison within the same collaborative ecosystem.
• Gemeente Beverwijk: Adjacent IJmond-region municipality sharing regional partnerships with Heemstede. Comparable mid-sized North Holland municipality operating under similar provincial and water-board frameworks.
• Gemeente Hilversum: Mid-sized North Holland/Gooi-region municipality of comparable population size. Shares urban planning, media-sector employment, and rail-oriented development characteristics relevant to Heemstede's transit investments.
• Gemeente Heemskerk: Adjacent IJmond-region municipality in the same regional cooperation as Heemstede. Comparable in size and municipal service mandate.

Others

• Gemeente Houten: Dutch municipality with a strong reputation for civic participation and digital service innovation. Comparable in scale and demographic profile, providing a benchmark for participatory governance models Heemstede is pursuing via OpenStad.
• Gemeente Zeist: Similar-sized Dutch municipality (Utrecht province) with comparable affluent residential profile. Useful cross-province comparison for digital service and participation maturity benchmarks.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xfacebook.com/gemeenteheemstede
• YouTubeyoutube.com/user/gemeenteheemstede
• Facebookfacebook.com/gemeenteheemstede
• LinkedInlinkedin.com/company/gemeenteheemstede
• Instagraminstagram.com/gemeenteheemstede

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Heemstede