community it
Community IT Innovators is a 100% employee-owned managed IT services and cybersecurity provider based in Washington, DC, serving approximately 200 nonprofit organizations with outsourced IT support, managed security, and virtual CIO services.
- Company typePrivate
- Founded2001
- HeadquartersWashington, United States
- Headcount—
- GTM typeB2B
- OfferingServices
What community it does
Community IT Innovators is a Washington, DC-based managed IT services provider founded in 2001 that exclusively serves nonprofit organizations. The company has been 100% employee-owned through an Employee Stock Ownership Plan since 2012 and operates with approximately 50 employee-owners supporting nearly 200 nonprofit clients across roughly 6,500 devices. Its client base spans social services, advocacy, foundations, healthcare nonprofits, education, associations, and international NGOs with US offices, with named engagements including Bread for the World Institute, AAHRPP, Manna, and Capital Area Food Bank.
The company's core offering is a fixed monthly fee managed IT bundle that includes unlimited remote and on-site helpdesk support, proactive network and endpoint management, cloud management, backups and business continuity, and outsourced IT leadership via an IT Business Manager (vCIO) service. A separate managed cybersecurity portfolio includes NIST Security Surveys, Core and Comprehensive Cybersecurity Assessments, HIPAA Technical Security Risk Assessments, IT Budget Evaluations, and managed security operations, supported by the downloadable Cybersecurity Readiness for Nonprofits Playbook. The technology stack is vendor-agnostic and built on mainstream enterprise platforms: Microsoft 365 and Azure, Google Workspace, Apple device management, with HubSpot for CRM, Mailchimp for email, and Google Analytics for web analytics.
Revenue is generated through subscription-style managed services contracts priced via custom quotes tailored to each nonprofit's size, scope, and budget, with no publicly disclosed pricing tiers. Go-to-market combines direct consultative sales with content-led community building through the Nonprofit Technology Topics podcast, a Nonprofit AI sub-podcast, monthly webinars, the Tech Insights blog, YouTube, an active Reddit presence in r/NonprofitITManagement, and conference presentations at NTEN, Inside NGO, and TechSoup. The CTO Matt Eshleman also designs TechSoup's Digital Security and Cloud Security courses, embedding the firm into nonprofit cybersecurity education channels.
community it firmographics
Firmographics- Name
- community it
- Legal name
- Community IT Innovators, Inc.
- Website
- https://nonprofitcybersecurity.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Short description
- Community IT Innovators is a 100% employee-owned managed IT services and cybersecurity provider based in Washington, DC, serving approximately 200 nonprofit organizations with outsourced IT support, managed security, and virtual CIO services.
- Ownership category
- akta.pro rank
community it industry classification
Industry- Product category
- Managed IT Services for Nonprofits
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Management Services (8741)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Service Desk & ITSM Outsourcing (BPAEAMAF), IT Program/Project Management (PMO) & Delivery Assurance (BPAEAAAO), ITSM Governance, Compliance & Audit Readiness (BPAEAJAM), IT Asset Management (ITAM) Platforms (HDAEALAD)
Keywords
Where community it is headquartered
LocationHeadquarters
- HQ city
- Washington
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
community it business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Community IT provides outsourced managed IT services for a fixed monthly fee. Services include unlimited remote and on-site helpdesk support, proactive network management, and ongoing IT planning from a dedicated team of experts. Pricing packages are tailored to organizational needs and designed to fit various nonprofit budgets.
- Managed Cybersecurity Services: Comprehensive cybersecurity services including NIST Security Surveys, Core Cybersecurity Assessments, Comprehensive Cybersecurity Assessments, HIPAA Technical Security Risk Assessments, and IT Budget Evaluations. These services are offered as part of bundled managed security packages.
- IT Business Manager (vCIO): Outsourced IT manager service providing strategic IT planning, budgeting support, technology roadmap development, and vendor management for nonprofits without in-house IT leadership. These managers serve as trusted advisors dedicated to matching technology solutions to clients' business needs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT services for nonprofits with flexible packages |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels9 records
community it product offering
Product offeringCore offering
Community IT provides outsourced and supplemental (co-managed) IT services exclusively to nonprofit organizations, covering helpdesk support, cloud management, backups and business continuity, cybersecurity, network and endpoint management, and strategic IT planning. Its signature IT Business Manager (ITBM) service embeds a dedicated relationship manager alongside technical delivery to align technology with each nonprofit's mission and compliance obligations.
Product overview
Community IT Innovators offers managed IT services exclusively for nonprofit organizations through a unified platform approach combining outsourced IT support, cybersecurity services, and strategic IT planning. The core offering includes Outsourced IT Services and Supplemental IT Support (Co-Managed IT) as the primary engagement models, with foundational services encompassing Helpdesk Support, Network Monitoring, Endpoint Management, Cloud Management, and Backups & Business Continuity. The Cybersecurity Services portfolio includes NIST Security Survey, Core Cybersecurity Assessment, Comprehensive Cybersecurity Assessment, HIPAA Technical Security Risk Assessment, IT Budget Evaluation, and Managed Cybersecurity Services, all supported by the downloadable Cybersecurity Readiness for Nonprofits Playbook. Strategic planning is delivered through IT Planning and the IT Business Manager (ITBM) service, which functions as an outsourced virtual CIO. Educational resources include the AI for Nonprofits Guide and Acceptable Use of AI Tools Template. All services are delivered by certified staff and are designed specifically for nonprofit organizational cultures and budget constraints.
Differentiator
Problem solved
Functional benefit
Products and services
- Outsourced IT Services
Quantifiable outcome
- Organizations with foundational cybersecurity measures in place block 80% of common cyberattacks
- +1 more outcomes
Companies that use community it
Customer profileNamed customers6 records
Segments7 records
Ideal customer profiles1 record
community it technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability3 records
community it partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and supporting.
- MicrosoftcoreCommunity IT is a Microsoft Certified Partner with staff holding Microsoft certifications. They provide Microsoft 365, Azure, and related Microsoft tool implementations for nonprofit clients. The partnership includes access to nonprofit pricing programs and technical certifications.
- GooglecoreCommunity IT has Google Workspace Administrator Certified staff who implement and manage Google Workspace for nonprofit clients. They provide guidance on Google tools for nonprofits including security configuration.
- ApplesupportingCommunity IT has Apple Certified Staff to support Mac Enterprise Management and hybrid enterprise environments for nonprofit clients using Apple devices.
- ITIL (Axelos)supportingCommunity IT staff hold ITIL certifications, demonstrating adherence to industry-standard IT service management best practices.
- Help Desk Institute (HDI)supportingCommunity IT staff are Help Desk Institute certified, demonstrating expertise in help desk support best practices.
- HubSpotsupportingHubSpot is used as the CRM platform to manage contact records, form submissions, and communication history for Community IT's client and prospect management.
- MailchimpsupportingMailchimp is used as the email marketing platform for newsletters, webinar follow-ups, and client communications.
- Google AnalyticssupportingGoogle Analytics is used for web analytics to understand site traffic and visitor behavior on communityit.com.
- Microsoft SharePointsupportingMicrosoft SharePoint is used as an internal platform where Community IT may store contact records submitted through their website.
- TechSoupcoreCommunity IT's CTO Matt Eshleman is the session designer and trainer for TechSoup's Digital Security and Cloud Security courses. Community IT leverages TechSoup's platform for nonprofit technology education and courses.
- NGO-ISACsupportingCommunity IT's CTO Matt Eshleman is a member of NGO-ISAC, an information sharing and analysis center for the nonprofit sector focused on cybersecurity threats.
- Lockton InsurancesupportingLockton Insurance partners with Community IT for cybersecurity insurance webinars and discussions. Jenna Howard with Lockton provides updates on cybersecurity requirements in the age of AI for nonprofits.
Scale indicators5 records
Recent moves8 records
Expansion highlights5 records
community it competitors and assessment
Company assessmentDirect peers
- TechImpact (formerly NonProfit Technologies): Nonprofit-focused technology services and consulting organization providing managed IT, software development, and IT strategy for nonprofits. Closest comparable to Community IT in terms of vertical specialization, service mix, and target customer profile.
- Kelser Corporation: Managed IT services provider with strong presence serving mid-market and nonprofit organizations in the Northeast. Comparable to Community IT in core managed IT and cybersecurity offerings, with overlapping mid-market nonprofit client base.
- NetGain Technologies: Managed IT and cybersecurity provider with a stated focus on nonprofit and association clients. Comparable in target market, service mix (managed IT, cybersecurity, cloud), and relationship-driven GTM to Community IT.
Broad incumbents
- Ntiva: National managed IT services and cybersecurity provider serving SMB through mid-market across multiple verticals including nonprofits. Larger and more geographically distributed than Community IT, with overlapping managed IT and cybersecurity capabilities.
- Dataprise: Large national managed services provider offering managed IT, cybersecurity, and cloud services across multiple verticals. Represents the scaled, multi-vertical competitor that Community IT's nonprofit-specialized positioning is differentiated against.
- Sikich: Professional services firm with a managed IT and cybersecurity practice serving mid-market and nonprofit clients. Overlapping service portfolio with Community IT's managed IT, cybersecurity assessment, and IT planning offerings.
- Switchfast Technologies: Mid-market managed IT and cybersecurity provider serving SMB and nonprofit clients in the Midwest. Comparable service portfolio (managed IT, security awareness, cloud) to Community IT, though without the same exclusive nonprofit focus.
Regional players
- BMT Technologies: Maryland-based managed IT and cybersecurity provider with a strong nonprofit and association client base in the Mid-Atlantic. Geographically adjacent to Community IT with overlapping target verticals.
Others
- TechSoup: Nonprofit technology education and discount platform with which Community IT's CTO collaborates on Digital Security and Cloud Security courses. Adjacent ecosystem player rather than direct competitor, but shapes the nonprofit IT buying environment.
- Build With (formerly Build Consulting): Nonprofit technology and digital strategy consulting firm serving foundations and grantees. Not a managed services competitor, but a peer in the nonprofit technology advisory space and potential partner for cybersecurity delivery to grantees.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
community it social profiles
Digital presencecommunity it financial estimates
Financial estimateRevenue estimate
Valuation estimate
community it leadership team
Management profileNumber of profiles
Profiles8 records
community it funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
community it M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about community it
What does community it do?
Community IT provides outsourced and supplemental (co-managed) IT services exclusively to nonprofit organizations, covering helpdesk support, cloud management, backups and business continuity, cybersecurity, network and endpoint management, and strategic IT planning. Its signature IT Business Manager (ITBM) service embeds a dedicated relationship manager alongside technical delivery to align technology with each nonprofit's mission and compliance obligations.
Is community it a public or private company?
community it is a private company. It is classified as management employee owned and is currently operating.
When was community it founded?
community it was founded in 2001.
Where is community it based?
community it is headquartered in Washington, United States, in the North America region.
How does community it make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are managed Cybersecurity Services and IT Business Manager (vCIO).
Who are community it's main competitors?
Direct peers on record are TechImpact (formerly NonProfit Technologies), Kelser Corporation and NetGain Technologies. Broad incumbents are Ntiva, Dataprise, Sikich and Switchfast Technologies. BMT Technologies is listed as a regional player. Others are TechSoup and Build With (formerly Build Consulting).
Does community it have an API?
No public API is recorded for community it.
What industry is community it in?
community it's product category is Managed IT Services for Nonprofits. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAMAF, Service Desk & ITSM Outsourcing. Its NAICS code is 541513 and its SIC code is 7370.