city of joondalup

What city of joondalup does

The City of Joondalup is a statutory local government authority in Western Australia, established in 1998 following the dissolution of the City of Wanneroo, delivering municipal services to approximately 180,000 residents across 22 suburbs in Perth's northern corridor. It is governed by an elected Mayor and 12 Councillors across six wards, operating under the Local Government Act 1995 (WA) with oversight from the Western Australian Department of Local Government, Sport and Cultural Industries. The City provides a comprehensive suite of municipal services including waste and recycling, road and stormwater infrastructure, libraries, parks and beaches, community facilities (including Craigie Leisure Centre), planning and building approvals, parking management, public health, animal management, and community support programs for seniors, youth, people with disability, and First Nations communities.

The City's core digital platform is the myJoondalup Online Portal, which delivers self-service transactions, online applications, and account management with instant approvals for basic applications. The technology stack is built on Microsoft Azure-hosted web forms for secure lodgement of applications, payments, and feedback, with third-party integrations including Google Analytics, Google reCAPTCHA, SurveyMonkey, Converlens (Australian survey provider), Campaign Monitor by Marigold (email), and Leap Event Technology (event ticketing). Governance transparency is supported through live streaming of Council meetings. The City is also bound by the Privacy and Responsible Information Sharing Act 2024 (effective 1 July 2026).

The revenue model is funded primarily through property rates levied on residential and commercial properties (the dominant funding source), statutory fees and charges (building/planning applications, venue hire, parking permits, animal registrations, health licenses), parking infringements, and State and Federal grants and subsidies. Rate payment options include annual, half-yearly, and instalment plans, with pensioner and senior rebates available. Pricing for community services differentiates between residents and non-residents. Services are delivered through digital channels (myJoondalup portal, eServices), physical locations (libraries, Craigie Leisure Centre, Administration Building), phone contact centre, and mobile outreach (Youth Truck, Community Transport).

Name

city of joondalup

Legal name

City of Joondalup

Website

https://joondalup.wa.gov.au

Company type

Public

Founded year

1998

Operating status

Operating

Short description

The City of Joondalup is a statutory local government authority in Perth's northern corridor, delivering municipal services including waste management, libraries, planning, leisure, and community programs to approximately 180,000 residents across 22 suburbs Western Australia.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administrative and Support Services (561), Services to Buildings and Dwellings (5617)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Local Transportation, Parking & Mobility Administration (BPAIACAM)

akta.pro secondary industries

Parks, Recreation & Cultural Services (BPAIACAI), Local Public Health & Human Services Administration (BPAIACAK), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Local government services
• Municipal services
• Waste management
• Community facilities
• Urban planning

Headquarters

HQ city

Joondalup

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Rates and Taxes: Property rates levied on residential and commercial properties within the City boundaries as the primary source of local government funding
2. Fees and Charges: Various statutory and regulatory fees including building and planning application fees, venue hire, parking permits, animal registrations, health licenses, and other service charges
3. Parking Infringements: Revenue from parking violations and fines within the City's parking facilities and restrictions
4. Grants and Subsidies: Funding received from State and Federal Government for various programs, projects and services

Pricing tiers

Distribution channels9 records

Marketing channels12 records

Core offering

City of Joondalup administers a comprehensive range of local government services for residents, businesses, and visitors across 22 suburbs in Perth's northern corridor. Core service lines include waste and recycling collection, library services, leisure and recreation facilities (Craigie Leisure Centre), parks and venue hire, planning and building approvals, parking permits and infringements, rates and animal registrations, community support programs, arts and culture programs, and community consultation. Service delivery combines a digital self-service portal (myJoondalup), physical facilities, and traditional customer service channels.

Product overview

The City of Joondalup operates a comprehensive digital service platform centered around the myJoondalup Online Services Portal, which serves as the primary channel for residents to access municipal services, complete transactions, and receive approvals digitally. The City's offerings span waste and recycling management, library services, community facilities (including Craigie Leisure Centre), arts and culture programs, planning and building services, parking management, and community consultation. Key digital products include the myJoondalup portal (for resident transactions), eServices Online Portal (for applications and payments), library catalogue, and various online booking and reporting systems. The City also maintains public planning documents including the Five Year Capital Works Program and Strategic Community Plan (Joondalup 2032). Services are delivered through the portal along with physical locations including libraries, leisure centers, and community facilities. The portal integrates with various third-party services for analytics, spam protection, email marketing, event ticketing, surveys, and online payments.

Differentiator

Problem solved

Functional benefit

Products and services

• myJoondalup Online Portal

Quantifiable outcome

• myJoondalup Portal provides instant responses and approvals for basic applications
• +2 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Mindarie Regional CouncilcoreOthersThe Mindarie Regional Council is one of Western Australia's largest waste management authorities assisting member councils in Perth's northern corridor with waste management. The City of Joondalup participates as a member local government, contributing to regional waste strategy and management initiatives.
• Catalina Regional CouncilcoreOthersThe Catalina Regional Council (formerly Tamala Park Regional Council) was established for the development of approximately 165 hectares of Lot 118 Mindarie. The City participates as a member local government in this regional land development initiative.
• WALGA North Metropolitan ZonecoreOthersThe North Metropolitan Zone is comprised of the Cities of Joondalup, Stirling and Wanneroo. It is a WA Local Government Association endorsed forum that deals with issues affecting zone members both regionally and operationally as local governments.
• North West District Planning CommitteecoreOthersAn external committee established by the Western Australian Planning Commission that provides a forum for discussion and recommendation on regional planning issues. The City participates in this committee which is advisory in nature.
• North Western Metropolitan Regional Road Sub-GroupminorOthersThe group reviews project submissions for the North West region to Main Roads WA in accordance with the criteria of the Metropolitan Regional Road Program and makes funding recommendations to the State Committee.
• Joondalup Health Campus - Community Board of AdvicecoreOthersThe Community Board of Advice provides input into the direction, development and service of Joondalup Health Campus and advice to the CEO of the Joondalup Health Campus for the treatment of public patients. The City participates as a community representative.
• Wanneroo/Joondalup Local Emergency Management CommitteecoreOthersAn external committee dealing with emergency management within the areas of the City of Wanneroo and City of Joondalup. City representatives include Manager Asset Management, Emergency Management Officer, and Principal Environmental Health Officer.
• Joondalup Lotteries House Inc.minorOthersThe Joondalup Lotteries House Inc. provides secure, affordable accommodation for community organisations in the northern suburbs involved in supporting and/or delivering non-profit human services. The City participates as a member.
• Yellagonga Regional Park Community Advisory CommitteeminorOthersEstablished by the Department of Environment and Conservation, this committee provides a forum for public opinion and advice on management issues affecting Yellagonga Regional Park. The City participates to assist in implementing the Park Management Plan.
• Metro Outer Joint Development Assessment Panel (MOJDAP)coreOthersDevelopment Assessment Panels are created under the Planning and Development Act 2005 as independent entities responsible for determining development applications where the likely cost exceeds $2 million or greater. The City participates with representatives appointed by the Minister for Planning.
• Strategic Community Reference GroupcoreOthersEstablished in 2012, this group provides input to Council on matters of significant community interest and strategic initiatives. Consists of 12 community representatives, three youth representatives (aged 16-24 years), and four Elected Members. Addresses topics including Dog Management Plan, Bike Plan, Public Health Plan, and Local Planning Strategy review.
• Coastal Hazard Risk Management and Adaptation Plan (CHRMAP) Community Reference GroupcoreOthersEstablished April 2025, this group provides input into the development of a new CHRMAP for the City's coastline, identifying areas vulnerable to coastal hazards and outlining preferred management approaches in accordance with State Planning Policy No. 6.
• Reconciliation Action Plan (RAP) Community Reference GroupcoreOthersThis group guides the development, implementation and review of the City's Reconciliation Action Plan and informs how the City can contribute to reconciliation within the organisation and Joondalup community in a meaningful and sustainable way.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• City of Stirling: Neighbouring Perth metropolitan LGA of comparable size and demographic profile; partners with Joondalup through the WALGA North Metropolitan Zone and delivers the same suite of municipal services (waste, libraries, leisure, planning, parking).
• City of Cockburn: Growth-area Perth metro LGA with similar mix of residential and industrial properties; comparable in scale, services, and reliance on developer contributions for capital works.
• City of Wanneroo: Joondalup was carved out of Wanneroo in 1998; remains a direct peer in the northern corridor, sharing the Emergency Management Committee. Operates similar services across a comparable if larger residential base.
• City of Swan: Perth metropolitan LGA comparable in scale and statutory remit; offers a useful benchmark for service delivery, libraries, leisure centres, and rate-base composition in the same WA regulatory environment.
• City of Perth: Capital-city LGA operating the full statutory suite of local government services under the same Local Government Act 1995; comparable governance model, capital works, and CBD-focused economic development agenda.
• City of Mandurah: WA coastal LGA below Perth's northern corridor with a comparable mix of lifestyle suburbs, tourism, and recreation assets; useful peer for coastal hazard planning and event programming.
• City of Rockingham: Coastal Perth metropolitan LGA with similar beachside suburb profile, vulnerability to coastal hazards, and leisure centre infrastructure (Aqua Rockingham). Directly comparable for CHRMAP and recreation planning.
• City of Canning: Inner-outer Perth metropolitan LGA delivering the same LG Act 1995 services; comparable in operating model, commercial rate base, and integrated planning framework.
• City of Armadale: Perth metropolitan LGA with broadly comparable residential base and statutory service mix; provides a relevant benchmark for libraries, community services, and youth programming.

Others

• Mindarie Regional Council: Regional waste management authority in which Joondalup is a member; operates at a higher tier of government providing waste services to multiple Perth councils, making it a partner/ecosystem peer rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/City_Joondalup
• YouTubeyoutube.com/user/cityofjoondalup
• Facebookfacebook.com/cityofjoondalup
• LinkedInlinkedin.com/company/city-of-joondalup
• Instagraminstagram.com/city_of_joondalup

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about city of joondalup