Ciccino's Pizzeria & Restaurant

What Ciccino's Pizzeria & Restaurant does

Ciccino's Pizzeria & Restaurant is a privately held, family-owned Italian-American restaurant operator founded by the Franzone Family on May 29, 1996, and based in Waterloo, New York. The company runs two company-owned restaurants — a full-service flagship at 22 East Main Street in Waterloo featuring dine-in, carry-out, delivery, and the 130-guest Secondo Piano Banquet Room, and a quick-service Paninoteca concept at 127 Castle Street in Geneva following a January 2023 relocation — and previously operated a food-court concession at Del Lago Resort & Casino from 2017 until closure in late 2023. Off-premises catering is offered through a Tyre, NY operation with half-pan and full-pan formats, and a recurring Friday/Saturday Prime Rib Special anchors the Waterloo dinner daypart. The menu centers on Neapolitan-style and specialty pizzas, calzones, stromboli, pasta dishes, char-broiled wings, appetizers, and Italian-American sub/panini options, with check averages ranging roughly from $5 for sides to $20-plus for premium pasta and combo meals.

The company's underlying technology footprint is entirely third-party SaaS: online ordering runs on Popmenu (ciccinos.weborder.net), the VIP loyalty program is hosted on a Microworks portal, and the customer review system is powered by Popmenu. No proprietary platform, mobile application, API surface, or AI/ML capability is disclosed. The revenue model combines transactional dine-in, carry-out, delivery, and catering sales with a subscription-style VIP loyalty program that delivers exclusive events, secret menus, and discounts; specials and combo deals (such as pizza-and-wings bundles and lunch discounts) function as customer acquisition and frequency drivers. GTM is direct-to-consumer and locally oriented, serving individuals, families, and event groups across the Central New York region with no disclosed B2B contracts, enterprise customers, or geographic ambitions beyond the existing footprint.

Name

Ciccino's Pizzeria & Restaurant

Legal name

Ciccino's Pizzeria & Restaurant

Website

https://ciccinos.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

Ciccino's Pizzeria & Restaurant is a family-owned Italian-American restaurant group operating a full-service Waterloo, NY flagship with banquet facilities and a quick-service Paninoteca in Geneva, NY, serving dine-in, carry-out, delivery, and catering customers in Central New York.

Ownership category

akta.pro rank

Product category

Full-Service Italian Restaurant

NAICS

Full-Service Restaurants (722511), Limited-Service Restaurants (722513), Caterers (722320)

SIC

Retail-Eating & Drinking Places (5810), Retail-Eating Places (5812)

akta.pro primary industry

Brasseries, Bistros & Trattorias (THAFACAI)

akta.pro secondary industries

Family-Style Restaurants (THAFACAC), Pizza QSR (THAFAAAB)

Keywords

• Italian-American restaurant
• Pizza and pasta
• Restaurant catering
• Banquet event dining
• Online food ordering

Headquarters

HQ city

Waterloo

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Dine-in Restaurant Sales: Full-service dine-in restaurant operations at Waterloo and Geneva locations, offering Italian cuisine including pizza, pasta, calzones, wings, and other Italian-American dishes. Includes banquet room services at Waterloo location for private events up to 130 guests.
2. Carry-Out and Delivery: Carry-out and delivery services allowing customers to order food for off-premises consumption, generating additional revenue streams beyond dine-in service.
3. Catering Services: On-premises and off-premises catering for small intimate gatherings to large informal or formal events, accommodating various group sizes.
4. Specials and Promotions: Lunch specials and combo deals such as pizza and wing combinations to drive customer acquisition and repeat visits.
5. VIP Loyalty Program: VIP loyalty program offering exclusive events, secret menus, special offers/discounts, and loyalty rewards to members.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Ciccino's Pizzeria & Restaurant is a family-owned Italian-American restaurant serving dine-in, carry-out, delivery, and catering from its Waterloo, NY headquarters and a Geneva, NY quick-service Paninoteca location. Its menu centers on pizza, pasta, calzones, stromboli, chicken wings, appetizers, sandwiches, and prime rib specials, with a banquet room accommodating up to 130 guests for private events. Supporting services include online ordering, a VIP loyalty program, and a customer review platform.

Product overview

Ciccino's Pizzeria & Restaurant is a family-owned Italian-American restaurant chain founded by the Franzone Family from Sicily, operating since May 29, 1996. The company operates a multi-location full-service and quick-service restaurant model: (1) Full-service dine-in, carry-out, and delivery at the Waterloo location (22 East Main Street) with a banquet room called 'Secondo Piano' accommodating up to 130 guests; (2) Quick-service Paninoteca model at the Geneva location (127 Castle Street) following a 2023 relocation; and (3) A former food court location at Del Lago Resort & Casino (operating 2017-2023). The core product portfolio centers on Italian-American cuisine featuring Pizza & Specialty Pies (Neapolitan-style, Pizza Del Giardino, sheet pizza), Calzones & Specialty Rolls (cheese calzones, stromboli), Pasta Dishes (Fettuccine Alfredo), Chicken Wings (Garlic Parmesan, Buffalo Style), Appetizers (Bacon Cheddar Ranch Fries, Mozzarella Sticks, Calamari), Subs & Sandwiches, and Prime Rib Specials. Supporting services include Online Ordering, VIP Loyalty Program, Customer Review System, Tyre Catering (off-premises), and Specials/Combo Deals. The company offers no public API, AI capabilities, or certifications based on available documentation.

Differentiator

Problem solved

Functional benefit

Products and services

• Dine-In Restaurant Services (Waterloo & Geneva Locations) Full-service dining experience at Waterloo and Geneva offering Italian-American cuisine including pizza, pasta, calzones, stromboli, wings, appetizers, sandwiches, salads, and Prime Rib specials. The Waterloo location also offers carry-out and delivery with a banquet room (Secondo Piano) accommodating up to 130 guests.
• Ciccino's Pizzeria & Paninoteca (Geneva Quick-Service) Quick-service restaurant concept at the Geneva location (127 Castle Street) offering the same Italian-American menu items in a faster-service model with an updated modern atmosphere.
• Pizza & Specialty Pies Neapolitan-style pizzas, specialty pizzas such as Pizza Del Giardino (bruschetta tomatoes, spinach, broccoli, olive oil, garlic, basil, mozzarella), and sheet cheese pizza available for dine-in, carry-out, and delivery.
• Calzones & Specialty Rolls Cheese calzones made with mozzarella, ricotta, and romano cheese; mushroom and pepperoni calzones; and stromboli filled with pepperoni, ham, sausage, bell peppers, and mozzarella.
• Pasta Dishes Fettuccine Alfredo dishes available plain, with broccoli, with chicken, or with chicken and broccoli; other pasta options such as spaghetti and meatballs are also offered.
• Chicken Wings Char-broiled chicken wings available in styles including Garlic Parmesan, Buffalo, and other wing sauces, sold individually and in combo specials.
• Appetizers Fried appetizers including Bacon Cheddar Ranch Fries, Mozzarella Sticks, Pepperoni Pizza Logs, Fried Ravioli, Fried Pickle Chips, Calamari Crisp Sautee, Onion Rings, Garlic Bread, Char-Broiled Saucy Meatballs, and a Snacketizer Trio (choice of 3 items).
• Subs, Panini, Wraps & Sandwiches Cold and grilled sandwich options including Ham subs (small and large), grilled panini, focaccia bread sandwiches, and wraps.
• Prime Rib Special Friday and Saturday evening special at the Waterloo location featuring Queen or King cut prime rib served with choice of side and side salad.
• Chicken Tenders & Meals Chicken tenders available Buffalo style or plain, with a Chicken Tender Meal Combo served with steak fries or onion rings.
• Secondo Piano Banquet Room On-site banquet and event facility at the Waterloo location, accommodating up to 130 guests for private events, gatherings, and celebrations.
• Tyre Catering (Off-Premises Catering) Off-premises catering with half pans serving 6–8 people and full pans serving 12–15 people, featuring appetizers and other menu items for events of various sizes.

Quantifiable outcome

• Family dining praised for quality food at great prices and good value especially for families

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators4 records

Recent moves12 records

Expansion highlights4 records

Broad incumbents

• Olive Garden (Darden Restaurants): Darden's flagship Italian-American casual dining chain. Comparable to Ciccino's in cuisine category (Italian-American) and full-service sit-down model, though at vastly larger scale and serving a national audience.
• Domino's Pizza: Largest pizza QSR chain by global retail sales. Comparable to Ciccino's Paninoteca and carry-out/delivery operations, with comparable menu focus on pizza, wings, and combo deals — though differentiated by scale, delivery infrastructure, and technology.
• Pizza Hut: Global pizza chain owned by Yum! Brands. Comparable on pizza QSR side and dine-in legacy model, competing for the same family/casual dining occasions Ciccino's targets.
• Papa John's: National pizza delivery and carry-out chain. Direct overlap with Ciccino's carry-out and delivery revenue stream for pizza orders, with greater scale and digital ordering sophistication.

Direct peers

• Marco's Pizza: Fast-growing pizza franchise with Italian heritage positioning (founded by an Italian immigrant), offering pizza, subs, salads, and wings. Closely comparable to Ciccino's pizza-anchored menu and family-style service.
• Sbarro: Italian-American pizza and pasta concept, historically strong in food court and high-traffic venue locations (mirroring Ciccino's former Del Lago presence). Directly comparable cuisine and quick-service format.
• Fazoli's: Limited-service Italian restaurant chain serving pizza, pasta, and subs in a quick-service format. Highly comparable to Ciccino's Geneva Paninoteca concept and overall Italian-American positioning.

Regional players

• LaRosa's Pizzeria: Family-owned regional pizza chain rooted in Cincinnati with Sicilian-Italian heritage — paralleling Ciccino's family-owned Sicilian origin story. Comparable multi-generational family operation with dine-in, carry-out, and delivery.
• Imo's Pizza: Regional St. Louis-area pizza chain with strong local brand recognition, family ownership history, and dine-in/carry-out/delivery model — closely analogous to Ciccino's regional multi-location approach.

Emerging players

• Papa Murphy's: Take-and-bake pizza franchise focused on home-preparation pizza sales. Overlaps with Ciccino's carry-out pizza channel and family-meal positioning, though differentiated by the home-cook finish step.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Ciccinos
• LinkedInlinkedin.com/company/ciccinos-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ciccino's Pizzeria & Restaurant