black cabs combined

What black cabs combined does

Ballarat Taxis Limited, operating under the brand Black Cabs Combined and Ballarat Taxis, is a privately held taxi transportation company headquartered in Wendouree, Victoria, Australia. The company was formed in 1976 through the merger of Radio Cabs Pty Ltd and Ballarat, and in March 2017 it converted from a Co-operative to a Company Limited by Shares. The business operates a 62-vehicle fleet — 50 standard taxis and 12 Wheelchair Accessible Taxis (WATs) — providing 24/7, 365-day transportation across the Ballarat region with longer trips to Melbourne and airport transfers to Melbourne and Avalon. It claims to be Ballarat's longest-serving locally owned taxi operator and to hold the largest and most modern fleet in the region.

Service delivery is built around two technology touchpoints: a partnership with 13Cabs for online booking, mobile app booking, fare estimation, the 'MyDriver' feature (saving up to five favourite drivers), and fixed-price guarantees; and an in-house local call centre at Doveton St North. All vehicles carry CCTV and satellite navigation; drivers undergo national police checks with weekly database cross-checking. The company operates as a registered NDIS service provider (Registration ID: 4-4331-2238) under section 73E of the NDIS Act 2013, and offers ancillary services including parcel/document delivery, pre-paid vouchers ($5–$20 denominations), and a VIP Direct priority booking service for regular customers identified via caller ID.

Revenue is generated almost entirely through regulated taxi fares set by Commercial Passenger Vehicles Victoria (CPVV) — flagfall ($4.40), per-km charges ($2.455 standard, $3.595 maxi), time-based charges, telephone booking fee, late-night and holiday surcharges — supplemented by NDIS-funded transport, a $30 surcharge on WAT rides for passengers without an M50 subsidy card, parcel deliveries, and voucher sales. Fares are fixed-price when booked online or via the app, with no surge pricing. Customers are predominantly individual consumers in the Ballarat region, with targeted segments including people with disabilities/NDIS participants, airport travelers, and local businesses needing delivery.

Name

black cabs combined

Legal name

Ballarat Taxis Limited

Website

https://ballarattaxis.com.au

Company type

Private

Founded year

1976

Operating status

Operating

Short description

Ballarat Taxis Limited, operating as Black Cabs Combined, is a Ballarat, Victoria-based taxi company running a 62-vehicle fleet (including 12 wheelchair accessible taxis) under CPVV-regulated fares, serving local residents, NDIS participants, and airport travelers since 1976 via the 13Cabs booking platform.

Ownership category

akta.pro rank

Product category

Taxi and Ground Transportation

NAICS

Taxi and Ridesharing Services (48531), Special Needs Transportation (485991)

akta.pro primary industry

Street-Hail Taxi & Taxi Fleet Operators (THAIAGAA)

akta.pro secondary industries

Airport Taxi & Ground Transportation Operators (TLAFAHAE), Taxi-Hail Aggregators & Dispatch Platforms (E-Hail for Licensed Taxis) (TLAFAIAD)

Keywords

• Taxi services
• Wheelchair accessible transport
• NDIS transport
• Airport transfers
• Parcel delivery

Headquarters

HQ city

Wendouree

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Taxi Fares (Standard): Metered taxi service with regulated fares in Victoria. Standard fares include flagfall ($4.40), distance charges ($2.455/km), time charges ($0.885/min when speed below 21 kph), telephone booking fee ($2.10), late night surcharge ($4.15 on Fri/Sat 7pm-6am and Sun-Thu midnight-6am), and holiday fees ($6.00).
2. Maxi Taxi Fares: For five or more passengers: flagfall $4.40, $3.595/km, $1.13/min time charge when below 21 kph.
3. Wheelchair Accessible Taxi Services: Same as standard fare rates. Additional $30 fee for passengers without a Taxi Subsidy M50 card. Government subsidy of up to $60 per trip (50% of fare) available for people permanently confined to wheelchair.
4. Parcel and Document Delivery: Hand-to-hand or contactless delivery of parcels and documents at competitive rates, faster than courier services.
5. Pre-Paid Taxi Vouchers: Pre-paid vouchers in $5, $8, $10, $15, or $20 denominations sold at office for use on taxi services.
6. NDIS Transport Services: Registered NDIS service provider (Registration ID: 4-4331-2238) providing transport for Agency Managed and Plan Managed participants under service agreements with regular invoicing.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Ballarat Taxis (operating as Black Cabs Combined) provides 24/7 taxi transportation services across Ballarat and surrounding regions in Victoria, Australia. The company operates a fleet of 62 vehicles including 50 standard taxis, 12-13 wheelchair accessible taxis, and maxi taxis for larger groups. Services include local point-to-point transport, airport transfers to Melbourne and Avalon, parcel and document delivery, NDIS-registered disability transport, and priority booking via the VIP Direct program.

Product overview

Ballarat Taxis operates as a single unified taxi service with multiple service offerings: core taxi transportation (standard taxis for up to 4 passengers, maxi taxis for 5+ passengers, and 12-13 wheelchair accessible vehicles), delivery services for parcels and documents, VIP priority booking for regular customers, NDIS-registered transportation for disability participants, and airport transfer services. The company also offers pre-paid taxi vouchers as a payment option. All services are booked through the 13Cabs booking platform (app and online) and are supported by a local call centre in Wendouree.

Differentiator

Problem solved

Functional benefit

Products and services

• Ballarat Taxis Standard Taxi Service Standard taxi service for up to 4 passengers with regulated Victorian taxi fares including flagfall, distance, and time charges. Available 24/7, 365 days per year through phone, app, and online booking.
• Ballarat Maxi Taxi Service Taxi service for 5 or more passengers with higher distance and time rates than standard service, designed for larger groups needing transportation.
• Ballarat Accessible Transport Taxis Wheelchair accessible taxi service for passengers with mobility needs, with priority booking for disabled passengers. Government subsidy of up to $60 per trip available for permanent wheelchair users.
• NDIS Transportation Services Registered NDIS service provider offering transport for Agency Managed and Plan Managed participants under service agreements with regular invoicing. All drivers undertake NDIS orientation training.
• Ballarat Airport Transfer Taxi Service Airport transfer service providing reliable transportation between Ballarat and Melbourne or Avalon airports with advance booking options and guaranteed fixed pricing.
• Ballarat Deliveries Hand-to-hand or contactless parcel and document delivery service offering faster delivery than courier companies at competitive rates for local businesses and individuals.
• Ballarat VIP Direct Taxi Bookings Priority taxi service for regular customers with pre-configured booking templates, caller identification recognition allowing automatic booking processing, and priority call handling.
• Ballarat Pre-Paid Taxi Vouchers Pre-paid taxi vouchers available in $5, $8, $10, $15, or $20 denominations sold at the office, treated as cash by drivers and used for taxi services.

Quantifiable outcome

• Nearly 50 years of continuous operation since 1976
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• 13CabscoreTechnology or IntegrationBallarat Taxis partners with 13Cabs to bring the latest booking technology to customers. Through this partnership, customers can book taxis anywhere in Australia through the 13Cabs app and online booking form. The partnership provides fixed price guarantees with no hidden costs and access to features like MyDriver for saving favourite drivers.
• National Disability Insurance Scheme (NDIS)coreStrategic or Co-development PartnerBallarat Taxis Limited is a registered NDIS service provider under section 73E of the National Disability Insurance Scheme Act 2013 (Registration ID: 4-4331-2238). They provide transport services for Agency Managed and Plan Managed participants, with all drivers required to undertake NDIS orientation course and abide by the NDIS Code of Conduct.
• RoadsafeminorOthersBallarat Taxis is a proud member of Roadsafe, demonstrating commitment to road safety standards and practices.
• Ballarat Regional TourismminorStrategic or Co-development PartnerBallarat Taxis is a proud member of Ballarat Regional Tourism, supporting tourism transport needs in the Ballarat region.
• City of Ballarat Safety Advisory CommitteeminorOthersBallarat Taxis participates in the City of Ballarat Safety Advisory Committee, contributing to local safety initiatives.
• Ballarat Chamber of CommercecoreStrategic or Co-development PartnerBallarat Taxis has been a member of the Ballarat Chamber of Commerce since 1976, staying at the forefront of local business issues and providing leadership on matters relevant to greater Ballarat.
• Commercial Passenger Vehicles Victoria (CPVV)coreOthersBallarat Taxis operates under regulation by Commercial Passenger Vehicles Victoria (CPVV), which regulates taxi fares in Victoria.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• Ola Australia: International rideshare platform operating in Australian metropolitan and regional markets. Competes for the same on-demand passenger transportation demand via app-based booking with comparable urban and airport-transfer use cases.
• Shebah: Australian women-only rideshare platform offering on-demand passenger transport with NDIS registration. Overlaps with Ballarat Taxis on accessible/NDIS transport use cases and on-demand app-based dispatch.
• Uber Australia: Dominant rideshare platform in Australia, operating in Ballarat. Comparable as an on-demand passenger mobility service targeting the same general-public and airport-transfer use cases, but via TNC drivers rather than licensed fleet operators.
• DiDi Australia: Global rideshare platform active in regional Australian cities including Ballarat. Competes for the same on-demand passenger trips via mobile app, with comparable customer experience but different driver-classification model.

Regional players

• Liberty Mobility: NDIS-registered transport and mobility service provider in Australia. Comparable as a registered NDIS transport provider offering wheelchair-accessible and disability-focused passenger transport, intersecting Ballarat Taxis's accessibility segment.

Direct peers

• Silver Service (NSW): Long-established licensed taxi network in Australia offering metered service, app booking, and wheelchair-accessible options. Closely comparable business model (regulated fares, fleet operations, dispatch) though operating in NSW rather than Victoria.
• Geelong Taxis: Regional Victorian taxi operator serving the Greater Geelong area. Comparable as a licensed fleet operator in a similar regional-Victoria context with metered fares, app booking, and local community positioning.
• Bendigo Taxis: Regional Victorian taxi company serving Bendigo and surrounds with regulated fares, app-based booking, and a mix of standard and wheelchair-accessible vehicles. Direct regional peer with identical regulatory framework.

Broad incumbents

• 13Cabs: Australia's largest taxi booking network and the technology partner of Ballarat Taxis. Directly comparable as a national licensed-taxi dispatch and app platform serving the same customer base across metropolitan and regional Australia.

Others

• Cabcharge Australia: Australian payment and account-services network for the taxi and commercial passenger vehicle industry. Comparable as adjacent ecosystem infrastructure supporting licensed taxi operators like Ballarat Taxis.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about black cabs combined