Heyhotel AI
- Company typePrivate
- Founded2025
- HeadquartersWilmington, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Heyhotel AI firmographics
Firmographics- Name
- Heyhotel AI
- Legal name
- Heyhotel AI Inc.
- Website
- https://heyhotel.ai
- Company type
- Private
- Founded year
- 2025
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Heyhotel AI industry classification
Industry- Product category
- Hospitality AI Communication Software
- NAICS
- Telephone Call Centers (56142)
- SIC
- Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG) (HDAEANAD)
Keywords
Where Heyhotel AI is headquartered
LocationHeadquarters
- HQ city
- Wilmington
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Heyhotel AI business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- SaaS Subscription (Voice Agent): AI voice assistant service with 24/7 phone answering capabilities. Pricing likely based on call volume and number of properties/lines managed.
- SaaS Subscription (Text Agent): AI text communication service for WhatsApp, web chat, and messaging platforms. Sold as channel add-on or standalone product.
- Call Center Agent Subscription: Full AI call center solution integrated with PMS/CRS systems for hotels with high call volumes.
- Reservation Agent Subscription: AI-powered reservation management for restaurants, cafes, bars, and hotels with automation and confirmation capabilities.
- Setup and Integration Services: Professional services for system integration, PMS connection, custom training, and brand voice configuration during onboarding.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based enterprise pricing |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels7 records
Heyhotel AI product offering
Product offeringCore offering
Heyhotel AI provides an AI-powered guest communication platform for hotels and hospitality businesses that automates voice calls, WhatsApp/text messaging, web chat, and Instagram DMs across the guest journey. The platform uses natural language processing and speech synthesis to handle reservations, guest inquiries, and call routing 24/7, with native integration into Property Management Systems (Oracle OPERA, Fidelio, MICROS Simphony) and POS systems. Customers subscribe to one or more agent products (Voice Agent, Text Agent, Call Center Agent, Reservation Agent) with custom onboarding and PMS integration.
Product overview
Heyhotel AI is a unified AI-powered hotel management platform consisting of four core agent products: Voice Agent (AI phone assistant), Text Agent (messaging automation), Call Center Agent (automated call handling), and Reservation Agent (booking automation). These products share a common Management Dashboard for centralized monitoring and control. All agents integrate with Property Management Systems (PMS) like OPERA and Fidelio, POS systems, and communication platforms like WhatsApp and Telegram, enabling hotels to automate guest communications across phone, text, and messaging channels from a single system.
Differentiator
Problem solved
Functional benefit
Products and services
- Voice Agent AI-powered voice communication product for hotels that professionally manages inbound call traffic, answers phone calls with natural human-like voice responses 24/7, handles guest requests, takes reservations, provides information, and routes calls to the appropriate departments. Designed for hotels, resorts, boutique properties, and hotel chains needing round-the-clock phone coverage.
- Text Agent Intelligent text communication product that responds to written guest messages from WhatsApp, Telegram, web chat, and mobile applications using AI. Handles reservations, provides information, supports upsell opportunities, and delivers consistent service across chat and voice channels. Targets hotels, restaurants, and multi-venue hospitality groups needing unified messaging automation.
- Call Center Agent AI solution that manages hotel call center operations without requiring human resources, integrated directly with PMS or CRS systems. Automates reservation creation, modification, cancellation, and confirmation processes end-to-end. Built for hotels with high call volumes that need full call center coverage without staffing overhead.
- Reservation Agent AI-powered reservation management system that digitizes and automates reservation processes for hotels, restaurants, cafes, bars, and beach clubs. Handles text-based reservations through website and messaging apps, manages phone-based reservations through Voice Agent integration, automates confirmations, and manages waitlists.
Quantifiable outcome
- 60-80% cost savings compared to traditional staffing
- +3 more outcomes
Companies that use Heyhotel AI
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles2 records
Heyhotel AI technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability9 records
Feature7 records
Heyhotel AI partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and supporting.
- OPERA PMScoreIntegration with Oracle Opera Property Management System for real-time availability, reservation creation, modification and cancellation, and guest data synchronization.
- FideliocoreIntegration with Fidelio PMS enabling personalized responses using guest data and seamless reservation management.
- MICROS Simphony (Simphony)coreIntegration with Oracle MICROS Simphony POS system for direct room service order processing and operational workflow automation.
- Check and PlacesupportingIntegration with Check and Place restaurant reservation system for multi-venue reservation management and table optimization.
- VebonisupportingIntegration with Veboni reservation system used by Kirman Premium for unified guest request management.
- PBX / Switchboard SystemscoreIntegration with existing hotel switchboard infrastructure (analog or digital) for seamless voice AI deployment without replacing current phone systems.
- WhatsApp BusinesscoreOfficial WhatsApp Business integration for guest text communication, enabling consistent service delivery across chat and voice channels.
- CX SystemsupportingIntegration with Gloria Hotels' CX System for comprehensive guest experience management and request tracking.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Heyhotel AI competitors and assessment
Company assessmentDirect peers
- Kipsu: Kipsu is a messaging platform purpose-built for hotels that unifies guest communication across SMS, WhatsApp, and web chat. It targets the same hotel front-desk and guest-engagement use cases that Heyhotel's Text Agent addresses.
- PolyAI: PolyAI builds enterprise voice AI agents specifically for customer service, including a strong focus on hotels and hospitality. It is the most direct head-to-head competitor in AI-driven hotel phone automation.
- Whistle (by Cloudbeds): Whistle is a guest messaging platform acquired by Cloudbeds, serving hotels and vacation rentals with multi-channel messaging and automated responses. It competes directly with Heyhotel's Text and Reservation Agents in hospitality.
- HelloShift: HelloShift provides hotel team communication and guest messaging software, including mobile chat for staff and automated guest messaging. It overlaps with Heyhotel's Text Agent in serving the same hospitality buyer.
- ALICE: ALICE is a hotel operations platform that centralizes task management, guest requests, and staff communication for hotels and resorts. It competes with Heyhotel's reservation and operational automation capabilities within hotel operations.
- Slang AI: Slang AI builds AI voice agents specifically for restaurants and hospitality venues to handle phone calls, reservations, and guest inquiries. It is a direct peer to Heyhotel's Voice and Reservation Agents in the F&B/hospitality voice space.
Emerging players
- Sensory: Sensory provides on-device speech recognition and voice AI technology that can be embedded into hospitality products. It overlaps with Heyhotel's on-premise/edge voice inference for hotels wanting local processing.
- Voiceflow: Voiceflow is a conversational AI design and orchestration platform used to build voice and chat agents. It is adjacent in capability — teams could use Voiceflow to build competing hospitality bots — making it an emerging competitor.
Broad incumbents
- Avaamo: Avaamo is an enterprise conversational AI vendor offering voice and chat automation across multiple verticals. It is a broader incumbent with overlapping capabilities to Heyhotel's Voice and Text Agents, though less hospitality-specialized.
- Mews: Mews is a cloud-native PMS for hotels that increasingly bundles guest communication and automation features. As a broad incumbent in hotel operations software, it competes with Heyhotel both as a potential partner and as a future platform with native AI.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights5 records
Customer concentration
Heyhotel AI social profiles
Digital presenceHeyhotel AI compliance and trust
Trust signalCompliance5 records
Heyhotel AI financial estimates
Financial estimateRevenue estimate
Valuation estimate
Heyhotel AI leadership team
Management profileNumber of profiles
Heyhotel AI funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Heyhotel AI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Heyhotel AI
What does Heyhotel AI do?
Heyhotel AI provides an AI-powered guest communication platform for hotels and hospitality businesses that automates voice calls, WhatsApp/text messaging, web chat, and Instagram DMs across the guest journey. The platform uses natural language processing and speech synthesis to handle reservations, guest inquiries, and call routing 24/7, with native integration into Property Management Systems (Oracle OPERA, Fidelio, MICROS Simphony) and POS systems. Customers subscribe to one or more agent products (Voice Agent, Text Agent, Call Center Agent, Reservation Agent) with custom onboarding and PMS integration.
Is Heyhotel AI a public or private company?
Heyhotel AI is a private company. It is classified as venture growth investor backed and is currently operating.
When was Heyhotel AI founded?
Heyhotel AI was founded in 2025. It employs 11 to 50 people.
Where is Heyhotel AI based?
Heyhotel AI is headquartered in Wilmington, United States, in the North America region.
How does Heyhotel AI make money?
Five revenue lines are on record. SaaS Subscription (Voice Agent) is the primary driver. The others are saaS Subscription (Text Agent), call Center Agent Subscription, reservation Agent Subscription and setup and Integration Services.
Who are Heyhotel AI's main competitors?
Direct peers on record are Kipsu, PolyAI, Whistle (by Cloudbeds), HelloShift, ALICE and Slang AI. Emerging players are Sensory and Voiceflow. Broad incumbents are Avaamo and Mews.
Does Heyhotel AI have an API?
No public API is recorded for Heyhotel AI.
What industry is Heyhotel AI in?
Heyhotel AI's product category is Hospitality AI Communication Software. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 56142 and its SIC code is 7372.