HelloShift
HelloShift is an all-in-one hotel operations SaaS platform that combines AI-powered guest communication, contactless check-in, housekeeping, and staff collaboration for independent hotels, vacation rental operators, and multi-property groups worldwide.
- Company typePrivate
- Founded2014
- HeadquartersSan Francisco, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
HelloShift firmographics
Firmographics- Name
- HelloShift
- Website
- https://helloshift.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- HelloShift is an all-in-one hotel operations SaaS platform that combines AI-powered guest communication, contactless check-in, housekeeping, and staff collaboration for independent hotels, vacation rental operators, and multi-property groups worldwide.
- Ownership category
- akta.pro rank
HelloShift industry classification
Industry- Product category
- Hotel Operations Software
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Smart Building Software Platforms (IWMS/CAFM Integration, Digital Twin, Command Center) (BPABAGAG)
- akta.pro secondary industry
- Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison) (IMAIALAK)
Keywords
Where HelloShift is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Markets served
HelloShift business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription - Per Room: Monthly or annual subscription pricing based on number of rooms. All-in-one platform bundling multiple features. Flexible billing with automatic room count adjustments.
- Add-on Modules: Additional modules available for Starter plan: Staff+ and Guest+ add-ons at $1.25 per room per month for expanded functionality.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Annual | Starter - Entry level at $1.25/room/month (annual) or $1.75/monthly with $50 minimum |
| Unit Pricing | Annual | Pro - All-in-one bundle at $4/room/month (annual) or $5/monthly with $160 minimum |
| Subscription | Multi-year contract | Enterprise - Custom pricing for management companies with advanced needs |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
HelloShift product offering
Product offeringCore offering
HelloShift sells an all-in-one cloud-based hotel operations platform that consolidates seven modules—AI Voice (24/7 AI phone receptionist), AI Assistant (automated multilingual guest chat), Guest Messaging (omnichannel SMS/webchat), Contactless Check-in (mobile registration and digital keys), Staff Collaboration (team messaging and tasks), Preventive Maintenance (asset tracking and checklists), and Housekeeping Management (AI-powered room assignments)—into one unified subscription product targeting independent hotels, vacation rental operators, multi-property groups, and branded chain properties globally with per-room subscription pricing.
Product overview
HelloShift is an all-in-one hotel operations platform (not six separate products) that combines AI Voice (24/7 AI receptionist for phone calls), AI Assistant (automated guest chat and task automation), Guest Messaging (omnichannel SMS/webchat communication), Contactless Check-in (mobile digital registration and mobile keys), Staff Collaboration (team messaging and task management), Preventive Maintenance (asset tracking and scheduling), and Housekeeping Management (AI-powered room assignment optimization) into a single unified platform. The platform is designed for independent hotels and small multi-property groups, integrates with 40+ PMS systems, and operates across web, iOS, and Android apps. Pricing tiers include Starter (base platform with modular add-ons), Pro (all-in-one bundle), and Enterprise (custom integrations and API access).
Differentiator
Problem solved
Functional benefit
Products and services
- AI Voice AI voice agent that answers inbound hotel phone calls 24/7 with natural, human-like conversation. Handles reservations and guest questions in 100+ languages, checks real-time room availability from integrated PMS systems, and books rooms directly during calls. Records and transcribes every call for review.
- AI Assistant AI-powered guest chat automation that handles SMS, WhatsApp, and webchat conversations for hotels. Trains on hotel-specific FAQs, websites, and operational documents; detects guest intent; automates task creation; and generates daily/weekly shift and operational reports.
- Guest Messaging Omnichannel hotel guest messaging software enabling communication via SMS, text, and webchat with automated pre-stay, in-stay, and post-stay message sequences. AI-powered responses handle common questions and integrate with PMS for personalized guest communication.
- Contactless Check-in Mobile check-in and contactless registration for hotels, allowing guests to complete digital registration, upload IDs, sign documents, and receive mobile keys from any device without downloading an app. Integrates with PMS and 12+ smart lock brands.
- Staff Collaboration Hotel staff communication software unifying team messaging, task management, checklists, and shift scheduling in a mobile-first platform. Includes package tracking, lost & found management, cash counts, knowledge base/wiki, event calendar, and sales CRM functionality.
- Preventive Maintenance Hotel preventive maintenance software with custom checklists, asset tracking, inventory management, and automated recurring inspection schedules. Tracks readings for pools, boilers, and other systems with real-time notifications.
- Housekeeping Management AI-powered hotel housekeeping management system that automates room assignments, tracks cleaning status in real time, and optimizes schedules based on historical patterns. Features forward schedule projection up to 7 days, dynamic room prioritization, and mobile access for housekeeping staff.
Quantifiable outcome
- 70-82% of routine guest calls and messages handled automatically by AI
- +6 more outcomes
Companies that use HelloShift
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles3 records
HelloShift technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration52 records
AI capability12 records
Feature6 records
HelloShift partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- CloudbedscoreCloudbeds is a leading cloud-based PMS integrated with HelloShift for seamless guest data sync, reservation management, and automated workflow triggers. HelloShift integrates with Cloudbeds for messaging, housekeeping, and contactless check-in automation.
- Oracle OPERAcoreOracle OPERA Cloud integration enables bidirectional data flow between HelloShift and enterprise property management systems for room status, reservations, and guest data synchronization.
- MewscoreMews HMS integration connects HelloShift operations platform with Mews property management for automated guest messaging, check-in, and housekeeping coordination.
- WebRezProcoreWebRezPro PMS integration enables HelloShift to sync guest information, room status updates, and reservation data for streamlined hotel operations.
- StayNTouchcoreStayNTouch Rover integration connects HelloShift with StayNTouch PMS for guest messaging automation, real-time room status, and contactless check-in workflows.
- ASSA ABLOY Global SolutionscoreASSA ABLOY Global Solutions smart lock integration enables HelloShift to issue mobile digital keys for keyless guest entry to hotel rooms.
- SALTO SystemscoreSALTO smart lock integration allows HelloShift to deliver mobile keyless entry credentials to guests upon check-in completion.
- DormakabacoreDormakaba access control integration enables HelloShift mobile keys for seamless guest room entry without physical key cards.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
HelloShift competitors and assessment
Company assessmentDirect peers
- ALICE (by Actabl): ALICE, now part of Actabl, is a leading hotel operations platform providing guest messaging, task management, and staff collaboration. It is the closest direct competitor to HelloShift, serving similar independent and boutique hotel segments with an all-in-one operations value proposition.
- Quore: Quore is a hotel operations software platform offering housekeeping, maintenance, guest messaging, and staff collaboration for independent and chain hotels. It competes head-to-head with HelloShift across the same operations workflows and customer segments.
- HotSOS (by Infor): HotSOS is a long-established hotel operations platform focused on service optimization, housekeeping, maintenance, and guest request management. It targets enterprise and mid-market hotel chains and directly overlaps with HelloShift's housekeeping, maintenance, and staff collaboration modules.
- Whistle (by Cloudbeds): Whistle provides guest messaging and digital check-in for hotels, now owned by Cloudbeds. It is a direct competitor to HelloShift's Guest Messaging and Contactless Check-in modules, particularly targeting the same independent and SMB hotel segments.
- Breezeway: Breezeway is a vacation rental operations platform offering guest messaging, cleaning scheduling, maintenance tracking, and contactless check-in. It competes with HelloShift's Vacation Rental Operators segment across virtually the same feature set.
- Properly: Properly is a short-term rental operations platform focused on cleaning and turnover management, with guest communication and quality assurance features. It overlaps directly with HelloShift's housekeeping and guest messaging capabilities for vacation rental operators.
- Operto: Operto is a vacation rental and boutique hotel operations platform offering smart device management, contactless check-in, and guest communication. It is directly comparable to HelloShift's contactless check-in and smart lock integrations for short-term rental operators.
Broad incumbents
- Cloudbeds: Cloudbeds is a leading cloud-based PMS for independent hotels and hostels, with a broad platform that increasingly bundles guest messaging and operations features (via Whistle acquisition). It is a core PMS partner of HelloShift but also a potential competitor as it expands into adjacent operations workflows.
- Mews: Mews is a modern cloud-based hospitality PMS serving hotels, hostels, and serviced apartments with an increasingly broad operations platform. It is a HelloShift PMS integration partner but also a competitive threat as it builds native guest experience and automation features.
- Salesforce Hospitality Cloud: Salesforce Hospitality Cloud is an enterprise CRM and guest experience platform for large hotel brands. While operating at a different scale and price point, it competes for the same enterprise guest communication and personalization budget that HelloShift targets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
HelloShift social profiles
Digital presenceHelloShift compliance and trust
Trust signalCompliance3 records
HelloShift financial estimates
Financial estimateRevenue estimate
Valuation estimate
HelloShift leadership team
Management profileNumber of profiles
Profiles1 record
HelloShift funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
HelloShift M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about HelloShift
What does HelloShift do?
HelloShift sells an all-in-one cloud-based hotel operations platform that consolidates seven modules—AI Voice (24/7 AI phone receptionist), AI Assistant (automated multilingual guest chat), Guest Messaging (omnichannel SMS/webchat), Contactless Check-in (mobile registration and digital keys), Staff Collaboration (team messaging and tasks), Preventive Maintenance (asset tracking and checklists), and Housekeeping Management (AI-powered room assignments)—into one unified subscription product targeting independent hotels, vacation rental operators, multi-property groups, and branded chain properties globally with per-room subscription pricing.
Is HelloShift a public or private company?
HelloShift is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was HelloShift founded?
HelloShift was founded in 2014. It employs 1 to 10 people.
Where is HelloShift based?
HelloShift is headquartered in San Francisco, United States, in the North America region.
How does HelloShift make money?
Two revenue lines are on record. Subscription - Per Room is the primary driver. The others are add-on Modules.
Who are HelloShift's main competitors?
Direct peers on record are ALICE (by Actabl), Quore, HotSOS (by Infor), Whistle (by Cloudbeds), Breezeway, Properly and Operto. Broad incumbents are Cloudbeds, Mews and Salesforce Hospitality Cloud.
Does HelloShift have an API?
Yes. HelloShift offers API access as part of the Enterprise plan. Custom integrations and API access are included for management companies or hoteliers with advanced needs. The platform integrates with 40+ PMS systems natively and supports voice-based booking built on a per-PMS basis.
What industry is HelloShift in?
HelloShift's product category is Hotel Operations Software. Its primary akta.pro industry code is BPABAGAG, Smart Building Software Platforms (IWMS/CAFM Integration, Digital Twin, Command Center), with a secondary code of IMAIALAK, Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison). Its NAICS code is 54151 and its SIC code is 7372.