The East Harlem Software Company

What The East Harlem Software Company does

The East Harlem Software Company is a New York-based, physician-founded software company that builds the CareTeam App, a phone-friendly web application designed to give clinicians rapid, bedside access to institution-specific clinical knowledge. The platform organizes each customer's unique referral protocols, embedded handoff checklists, local contact directories (including pharmacy extensions and paging information), customized clinical guidelines with embedded pictures and diagrams, and institution-specific medical calculators. Every deployment is custom-built for the deploying institution's particular practice environment, with the company converting the customer's preferred protocols and society guidelines into searchable, quickly accessible bedside guides.

The company operates a consultative, direct enterprise field sales model, building custom CareTeam Apps for healthcare departments and programs upon request and routing inquiries through a sales inbox and website contact form. Its revenue model is subscription/recurring licensing to institutions, with custom per-deployment pricing that is not publicly disclosed. The company serves two named flagship enterprise customers — Massachusetts General Hospital and Mount Sinai Health System — where the CareTeam App is reported to be in active use by thousands of clinicians, medical students, and healthcare workers.

The company is privately held, was founded in 2015, and operates with a lean team of three co-founder physicians (Theodore Pak, MD/PhD, CEO; Kevin Hu, MD, CFO/President; Mark Finkelstein, MD, CTO) who maintain active clinical roles at the company's flagship customer institutions. No external funding rounds, partnerships outside the two flagship deployments, AI capabilities, or geographic expansion have been disclosed.

Name

The East Harlem Software Company

Legal name

The East Harlem Software Company

Website

https://eastharlemsoftware.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

The East Harlem Software Company builds the CareTeam App, a phone-friendly web application that gives clinicians bedside access to institution-specific referral protocols, contact directories, clinical guidelines, and medical calculators, serving healthcare institutions such as Massachusetts General Hospital and Mount Sinai Health System.

Ownership category

akta.pro rank

Product category

Clinical Workflow Software

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)

akta.pro secondary industry

Virtual Care Team Collaboration & Provider-to-Provider Teleconsult Platforms (eConsults) (HLALABAI)

Keywords

• Clinical decision support
• Physician workflow software
• Bedside clinical tools
• Referral protocol management
• Medical calculator apps

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. CareTeam App - Institution Licensing: Custom-built CareTeam Applications sold to healthcare institutions, departments, and programs. Each app is customized for the specific practice environment with institution-specific referral protocols, contacts, guidelines, and calculators.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

The East Harlem Software Company builds the CareTeam App, a phone-friendly web application that gives clinicians instant bedside access to contacts, guidelines, and protocols customized for their specific practice environment. Each CareTeam App is custom-built per healthcare institution and bundles institution-specific referral protocols, embedded checklists and templated handoff emails, a searchable local contact directory, clinical guideline guides with picture/diagram support, and institution-specific medical calculators.

Product overview

The East Harlem Software Company offers a single unified product, the CareTeam App, which is a phone-friendly web application designed for clinicians. The app provides hyper-local knowledge sharing through customized contacts, guidelines, and protocols for specific practice environments, enabling clinicians to quickly access referral protocols, checklists, phone numbers, templated emails, and clinical guides with integrated medical calculators at the point of care.

Differentiator

Problem solved

Functional benefit

Products and services

• CareTeam App A phone-friendly web application that gives clinicians instant access at the bedside to contacts, guidelines, and protocols customized for their specific practice environment. Each instance is custom-built per healthcare institution and bundles institution-specific referral protocols with embedded checklists, phone numbers, and templated handoff emails; a searchable local contact directory (unit pharmacy extensions, paging information); clinical guidelines with support for uploading pictures and diagrams; and institution-specific medical calculators (e.g., Glasgow Coma Scale, glycemic protocols) for trainees and teaching staff.

Named customers2 records

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• Massachusetts General HospitalcoreStrategic or Co-development PartnerOne of two flagship customer institutions. CEO Theodore Pak is currently an Infectious Diseases fellow at Mass General. CareTeam App is actively used by thousands of clinicians at the hospital.
• Mount Sinai Health SystemcoreStrategic or Co-development PartnerOne of two flagship customer institutions. CTO Mark Finkelstein is currently a Radiology resident at Mount Sinai. CareTeam App is actively used by thousands of clinicians at the health system.

Scale indicators1 record

Recent moves3 records

Expansion highlights3 records

Direct peers

• CareMesh: CareMesh provides a national provider directory and referrals/communication platform for healthcare. Like CareTeam, it focuses on enabling clinicians to find the right provider and complete care transitions efficiently, making it a direct functional peer in the referrals/hand-off space.
• PerfectServe: PerfectServe is a clinical communication and collaboration platform for hospitals and health systems. Both it and CareTeam focus on improving clinician-to-clinician communication, contact lookup, and care team coordination in inpatient/outpatient settings.
• TigerConnect: TigerConnect offers a healthcare communication and collaboration platform used by hospitals for messaging, on-call scheduling, and care team coordination. Comparable to CareTeam in solving clinical communication and contact lookup at the point of care.
• Bamboo Health: Bamboo Health (formerly Appriss Health + Collective Medical + PatientPing) provides real-time care coordination, notifications, and care transitions tools used by health systems. It directly addresses care team hand-offs and care coordination — adjacent to CareTeam's referral and protocol workflow mission.

Broad incumbents

• Vocera Communications (Stryker): Vocera (acquired by Stryker) provides badge-based and smartphone clinical communication tools widely used in hospitals. It is a broad incumbent in clinical communications, overlapping with CareTeam's contact directory and care team coordination features, though as part of a much wider portfolio.
• Voalte (Baxter): Voalte, now part of Baxter, provides a clinical communication and care team collaboration platform deployed across many health systems. It is a broad incumbent that overlaps with CareTeam's bedside clinician communication mission at greater scale.
• CarePort (WellSky): CarePort, part of WellSky, powers care transitions, referrals, and post-acute coordination across hospitals, SNFs, and home health. It is a broad incumbent in care coordination that overlaps with CareTeam's referral and handoff workflow focus at greater scale.
• symplr: symplr provides provider data management, credentialing, and communication tools for health systems. Its provider directory and workforce communication capabilities are adjacent to CareTeam's contact lookup and care team directory mission.
• Epic Systems: Epic is the dominant EHR vendor whose platform already includes provider directories, internal messaging, referral workflows, and clinical reference tools. As the broadest incumbent, it represents the embedded baseline against which CareTeam competes for bedside clinical workflow time.

Emerging players

• Andor Health: Andor Health offers AI-driven clinical communication and virtual care collaboration tools. It overlaps with CareTeam's focus on point-of-care clinician workflows, but from an emerging-player angle with broader virtual-care scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Customer concentration

• Xx.com/eharlemsoftware

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The East Harlem Software Company