upper 90 solutions
Upper 90 Solutions is a privately held IT consulting firm headquartered in Utica, New York, delivering managed IT, cloud (Microsoft 365, Azure), VoIP (3CX), custom software with AI, and hardware services to small and mid-sized businesses primarily in Central New York with a stated nationwide footprint.
- Company typePrivate
- Founded2000
- HeadquartersUtica, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What upper 90 solutions does
Upper 90 Solutions is a privately held IT consulting firm headquartered in Utica, New York, operating as Upper 90 Solutions LLC. The firm has been in continuous operation for nearly a quarter century (founded circa 2000), serving small to mid-sized businesses and selectively mid-market organizations across the United States, with a stated nationwide reach anchored in Central New York. It is led by founder Wayne Williams, former COO James Delude, and former CIO Varian Bohling, whose prior enterprise IT experience underpins the firm's positioning in infrastructure, security, and strategic technology management.
The company's core products span managed IT services (network management, security, data backup, help desk), cloud solutions built on Microsoft 365 and Azure, VoIP delivered through a 3CX partnership with Microsoft Teams and CRM integrations, video and access control systems, hardware procurement and deployment, custom software development (including AI-enabled applications leveraging NLP, machine learning, and computer vision), and custom conference room installations. The technology stack is largely composed of third-party platforms (Microsoft, 3CX) configured for clients rather than proprietary IP, with the only AI-specific capability being custom application development using third-party AI tooling.
Upper 90 Solutions generates revenue through a hybrid model: recurring monthly managed services subscriptions for ongoing IT operations, project-based professional services for cloud migration, Microsoft 365 implementation, VoIP deployment, and custom software development, and hardware sales bundled with installation and support. Go-to-market is consultative and inside-sales-led, anchored on a free IT consultation offer, with marketing distributed through a website, Facebook, LinkedIn, and email/newsletter channels, and customer acquisition concentrated in the Central New York region.
upper 90 solutions firmographics
Firmographics- Name
- upper 90 solutions
- Legal name
- Upper 90 Solutions LLC
- Website
- https://upper90solutions.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Upper 90 Solutions is a privately held IT consulting firm headquartered in Utica, New York, delivering managed IT, cloud (Microsoft 365, Azure), VoIP (3CX), custom software with AI, and hardware services to small and mid-sized businesses primarily in Central New York with a stated nationwide footprint.
- Ownership category
- akta.pro rank
upper 90 solutions industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)
- akta.pro secondary industries
- Cloud Managed Services (Operations, Monitoring, Patching) (BPAEACAF), Enterprise Application Modernization & Upgrades (incl. S/4HANA, cloud migrations) (BPAEAGAG), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), IT Incident, Problem & Change Management Platforms (HDAEALAI)
Keywords
Where upper 90 solutions is headquartered
LocationHeadquarters
- HQ city
- Utica
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
upper 90 solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Managed IT Services: Recurring managed services revenue from network management, security solutions, data backup, help desk support, and ongoing IT infrastructure management. Services are custom-tailored to fit business needs, generating predictable recurring revenue.
- Professional Services: Consulting, implementation, migration, training, and support services for Microsoft 365, cloud solutions, VoIP systems, and custom software development. Provided as one-time projects or ongoing engagements.
- Hardware Sales: Sale of computer hardware components, peripherals, processors, storage solutions, and accessories. Includes installation, setup, and maintenance services bundled with hardware purchases.
- Custom Software Development: Custom software development services including AI solutions, UX/UI design, software testing, and ongoing maintenance and support. Revenue generated through project-based engagements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Free consultation to assess business technology needs |
| Subscription | Monthly | Managed IT Services - Customized packages |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
upper 90 solutions product offering
Product offeringCore offering
Upper 90 Solutions is an IT consulting firm providing managed IT services encompassing network management, security, data backup, and help desk support. It delivers cloud solutions (Microsoft 365, Azure), VoIP communications via 3CX, custom software development with AI capabilities, hardware sales, and video/access control systems to small and mid-sized businesses.
Product overview
Upper 90 Solutions is an IT consulting firm offering a comprehensive suite of technology services and solutions. The core offerings include Managed Services (encompassing network management, security, and help desk support), IT Support, Cloud Solutions (Microsoft Office 365, storage, SaaS, backup/disaster recovery), VoIP Services powered by 3CX, Video & Access Control Systems, Software Development (including AI-powered solutions), Microsoft 365 implementation services, Hardware Sales and Services, and Custom Conference Room solutions. The company provides these as integrated services rather than a unified platform product, with expertise spanning from hardware procurement and installation to cloud migration, software development, and ongoing managed services.
Differentiator
Problem solved
Functional benefit
Brands
- 3CX: VoIP communication solution partner - 3CX is a communication system offering telephony, video conferencing, SMS, and integrations with CRM and Microsoft 365
Products and services
- Managed Services Comprehensive managed IT services encompassing network management, security solutions, data backup, help desk support, and more. Custom-tailored to fit business needs ensuring secure, efficient, and reliable systems.
- IT Support Reliable IT support services for troubleshooting, problem resolution, and technical guidance ensuring minimal disruptions and maximum productivity for business operations.
- Cloud Solutions Scalable and flexible cloud solutions including Microsoft Office 365, storage and file sharing, email and communication, infrastructure and virtual servers, SaaS, and backup and disaster recovery services.
- VoIP Services (3CX) Voice over Internet Protocol communication system powered by 3CX, offering complete telephony, built-in video conferencing, instant SMS communication, and seamless integrations with Microsoft Teams and Microsoft 365.
- Video & Access Control Systems Cutting-edge video surveillance systems and access control solutions providing enhanced security with high-quality cameras, intelligent analytics, and centralized access management.
- Software Development Expert software consulting and custom software development services including AI-powered solutions, UX/UI design, software testing and QA, and ongoing maintenance and support.
- Hardware Sales and Services Premium-grade hardware components, peripherals, and related services including consulting and advisory, installation and setup, and maintenance and support.
Quantifiable outcome
- Managed services encompass network management, security solutions, data backup, and help desk support
- +3 more outcomes
Companies that use upper 90 solutions
Customer profileSegments3 records
Ideal customer profiles2 records
upper 90 solutions technology and API
TechnologyAPI detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability3 records
Feature4 records
upper 90 solutions partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- 3CXcoreUpper 90 Solutions is a 3CX Partner, offering 3CX VoIP communication solutions to clients. 3CX is a powerful and feature-rich communication system providing web client, mobile apps, built-in video conferencing, instant SMS, CRM and Microsoft Teams integration. The partnership enables Upper 90 Solutions to deliver crystal-clear voice and video solutions, robust security features, and scalable communication options to enhance business collaboration, connectivity, and cost-efficiency.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
upper 90 solutions competitors and assessment
Company assessmentDirect peers
- CMIT Solutions: National franchise network of managed IT services providers targeting SMBs with managed IT, cybersecurity, cloud, and help desk offerings — directly comparable service mix and customer segment to Upper 90 Solutions.
- Kelser Corporation: Northeast US-based managed IT and cybersecurity provider serving SMB and mid-market clients — comparable in size, geography (CT/MA), and full-service managed offerings.
- CompuData: Regional managed IT, cloud, and ERP/CRM services provider for SMB and mid-market — comparable service portfolio including managed services, cloud migration, and Microsoft 365 implementations.
- Synoptek: Managed IT services and cloud provider serving SMB through mid-market with Microsoft, cloud, and managed infrastructure offerings — similar end-to-end IT services model.
- NetStar Solutions: IT managed services and consulting firm supporting SMB clients with Microsoft 365, cloud, security, and help desk — comparable mid-size regional MSP profile.
- TekStream Solutions: Managed IT services and cloud solutions provider specializing in Microsoft, AWS, and cybersecurity for SMB and mid-market — directly comparable service stack.
- BCN Technology Solutions: Regional managed IT, cloud, and security services provider serving SMB clients with similar full-service offerings to Upper 90 Solutions.
- BACS Consulting Group: IT managed services, cloud, and consulting firm targeting SMBs with Microsoft and managed infrastructure offerings — comparable in scale and customer segment.
Broad incumbents
- Ricoh USA: Large diversified technology services provider offering managed IT, cloud, document, and communication solutions across the SMB and enterprise segments — broader portfolio but overlapping SMB managed services.
- Connection (Enterprise Solutions): Large IT solutions provider delivering managed services, cloud, security, and hardware procurement to SMB and enterprise — broader scale but directly overlapping services including Microsoft 365 and managed IT.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
upper 90 solutions social profiles
Digital presenceupper 90 solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
upper 90 solutions leadership team
Management profileNumber of profiles
Profiles3 records
upper 90 solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
upper 90 solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about upper 90 solutions
What does upper 90 solutions do?
Upper 90 Solutions is an IT consulting firm providing managed IT services encompassing network management, security, data backup, and help desk support. It delivers cloud solutions (Microsoft 365, Azure), VoIP communications via 3CX, custom software development with AI capabilities, hardware sales, and video/access control systems to small and mid-sized businesses.
Is upper 90 solutions a public or private company?
upper 90 solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was upper 90 solutions founded?
upper 90 solutions was founded in 2000. It employs 1 to 10 people.
Where is upper 90 solutions based?
upper 90 solutions is headquartered in Utica, United States, in the North America region.
How does upper 90 solutions make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are professional Services, hardware Sales and custom Software Development.
Who are upper 90 solutions's main competitors?
Direct peers on record are CMIT Solutions, Kelser Corporation, CompuData, Synoptek, NetStar Solutions, TekStream Solutions, BCN Technology Solutions and BACS Consulting Group. Broad incumbents are Ricoh USA and Connection (Enterprise Solutions).
Does upper 90 solutions have an API?
No public API is recorded for upper 90 solutions.
What industry is upper 90 solutions in?
upper 90 solutions's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAIAA, Managed Workplace Services (DaaS/Workplace-as-a-Service), with a secondary code of BPAEACAF, Cloud Managed Services (Operations, Monitoring, Patching). Its NAICS code is 54151 and its SIC code is 7373.