sesame group singapore
- Company typePrivate
- Founded2009
- HeadquartersSingapore, Singapore
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What sesame group singapore does
Sesame Group Singapore is a private, Singapore-headquartered (160 Robinson Rd, #14-04) AI software company that operates a single flagship product: the Sesame AI Virtual Assistant. The platform ingests a customer's public website, PDFs, and product catalogs to train a conversational assistant that answers customer questions 24/7 in 10+ languages, handles FAQs, order tracking, and appointment scheduling, and escalates complex queries with contextual summaries. The technology stack combines NLP, adaptive learning models that the company claims evolve with user interactions, a generative problem-solving engine, and a real-time compliance module for GDPR/CCPA. Deployment is via one line of embed code, native WordPress/Shopify/WooCommerce plugins, or a REST API with Bearer token authentication and persistent chat_id state management.
The business is monetized as a SaaS subscription starting at $50 per month, with custom enterprise pricing available on request. Go-to-market is primarily product-led and self-serve, supported by integration marketplaces (WordPress, Shopify) and developer documentation. The company claims 150+ business customers globally spanning retail/luxury fashion (LuxeWear), healthcare/telehealth (MedCare Solutions), automotive (Luxury Auto Group), SaaS (TechFlow Inc.), and education (GlobalEd), with stated operating presence in Southeast Asia, Africa, and Latin America. The company was founded by Miguel Mateo, emerging from the Secured SaaS Mesh incubator (previously known as), and discloses no external funding rounds, no audited revenue, and no institutional shareholders in the available data.
Material inconsistencies temper the headline narrative: firmographic headcount is listed at 1-10 while company materials claim a 50+ engineering team drawn from OpenAI, Palo Alto Networks, and IBM Watson; the only disclosed contact email is a Gmail address ([email protected]); customer claims such as "92% hallucination reduction" and "44% complex query resolution vs Claude's 29%" are self-reported without third-party validation; and no proprietary foundation model, research publications, or independent benchmark data are presented. A planned biometric voice-analysis capability is announced for 2026.
sesame group singapore firmographics
Firmographics- Name
- sesame group singapore
- Legal name
- Sesame Group
- Website
- https://sesamegroup.sg
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
sesame group singapore industry classification
Industry- Product category
- Conversational AI / AI Customer Service Platform
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)
- akta.pro secondary industries
- Technical & Product Support (Tier 0–2, Troubleshooting) (BPAAABAF), Appointment Scheduling & Service Dispatch Support (BPAAABAO)
Keywords
Where sesame group singapore is headquartered
LocationHeadquarters
- HQ city
- Singapore
- HQ country
- Singapore
- HQ region
- Asia
Offices1 record
Markets served
sesame group singapore business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- AI Virtual Assistant Subscription: SaaS subscription model with monthly billing starting at $50 per month. Customers pay for access to the AI Virtual Assistant platform, training on their website content, and deployment via one line of code or API.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Entry-level plan starting at $50/month |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels6 records
sesame group singapore product offering
Product offeringCore offering
Sesame Group provides an AI-powered Virtual Assistant platform that automatically trains itself on a customer's public website content, PDFs, and product catalogs to deliver 24/7 multilingual customer support, automated FAQ/order/appointment handling, and sales lead qualification. Customers sign up directly via the company's website, supply their site URL, and deploy the assistant with one line of embed code or via a REST API, with pricing starting at $50 per month.
Product overview
Sesame Group offers a single flagship product: the Sesame AI Virtual Assistant. This AI-powered chatbot platform learns directly from a business's website content, PDFs, and other public information to function as a knowledgeable brand ambassador. The product integrates via a single line of embed code or REST API, and supports 10+ languages. It competes with Google Bard, Anthropic Claude, and other solutions by offering platform-agnostic deployment, drag-and-drop workflow building, and omnichannel capabilities.
Differentiator
Problem solved
Functional benefit
Brands
- Sesame Virtual Assistant: Flagship AI-enabled Virtual Assistant that learns from website content and public documents to answer customer questions instantly, operating 24/7 in multiple languages.
Products and services
- Sesame AI Virtual Assistant An AI-powered Virtual Assistant that automatically trains on a customer's public website, PDFs, and product catalogs to deliver 24/7 multilingual customer support, automated FAQ/order/appointment handling, lead qualification, and upsell recommendations. Deployed via one line of embed code or REST API and aimed at SMBs, mid-market, and enterprise buyers across retail, healthcare, automotive, SaaS, and financial services.
Quantifiable outcome
- 67% average sales increase through 24/7 lead qualification and personalized interactions
- +15 more outcomes
Companies that use sesame group singapore
Customer profileNamed customers7 records
Segments5 records
Ideal customer profiles4 records
sesame group singapore technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability8 records
Feature11 records
sesame group singapore partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and flagship.
- OpenAIcoreOpenAI expertise is represented within Sesame Group's 50-member engineering team, which combines talent from OpenAI, Palo Alto Networks, and IBM Watson. This represents a talent/integration partnership where the team's OpenAI experience informs the development of the AI Virtual Assistant platform.
- Palo Alto NetworkscorePalo Alto Networks expertise is represented within Sesame Group's 50-member engineering team. Former Palo Alto Networks staff contribute to the security architecture of the platform, implementing zero-trust frameworks and achieving SOC 2 audit compliance.
- IBM WatsoncoreIBM Watson expertise is represented within Sesame Group's 50-member engineering team, contributing to the natural language processing and conversational AI capabilities of the Virtual Assistant platform.
- Secured SaaS MeshflagshipSesame Group was born from the vision of Secured SaaS Mesh, the parent organization/incubating entity. Secured SaaS Mesh is the founding vision behind Sesame Group's mission to democratize artificial intelligence for universal access.
- ShopifycoreNative Shopify app integration allows the Virtual Assistant to be added to product pages for size recommendations and upsell accessories. A/B testing by FashionHub demonstrated a 22% rise in average order value using this integration.
- WordPress (Automattic)coreNative WordPress plugin with shortcode integration. The widget auto-adapts to the site's theme colors and supports WooCommerce for cart abandonment alerts, distributed via the WordPress plugin ecosystem.
- WooCommercecoreFull WooCommerce support integrated into the WordPress plugin, enabling the Virtual Assistant to handle cart abandonment alerts and e-commerce workflows for WordPress-based online stores.
Scale indicators17 records
Recent moves6 records
Expansion highlights5 records
sesame group singapore competitors and assessment
Company assessmentDirect peers
- Tidio: AI chatbot and customer service platform targeted at SMB e-commerce businesses, with a similar self-serve PLG motion starting at low monthly subscription pricing and Shopify/Wix integrations. Closest comparable to Sesame's SMB-focused go-to-market and product-led onboarding flow.
- Intercom: AI-powered customer service platform with Fin AI agent and omnichannel support. Competes directly with Sesame for AI-driven customer support and lead qualification automation across SMB to enterprise segments, though at significantly higher price points and scale.
- Ada: AI customer service automation platform that resolves customer inquiries without human intervention using proprietary NLP. Comparable in autonomous resolution focus and enterprise positioning, with deeper investments in agent-handoff workflows and integrations.
- Drift (Salesloft): Conversational AI platform focused on B2B sales and marketing chat for lead qualification and buyer engagement. Comparable to Sesame's automotive and retail lead-generation use cases with similar AI-driven personalized follow-up messaging.
- Tars: Conversational AI landing page platform for lead generation and customer service automation, with a no-code builder for marketers. Directly comparable to Sesame's no-code deployment and lead qualification use cases for SMB and mid-market customers.
- Landbot: No-code chatbot builder focused on conversational experiences for websites, WhatsApp, and messaging channels. Closely comparable to Sesame's drag-and-drop builder, embeddable widget, and omnichannel messaging support.
- Cognigy: Enterprise conversational AI platform with multilingual, omnichannel automation and integrations into Genesys, Avaya, and major contact center stacks. Comparable to Sesame on multilingual support and customer service automation but targets larger enterprises.
Broad incumbents
- LivePerson: Enterprise messaging and conversational AI platform with deep telco and large enterprise customer base. Broader incumbent offering overlapping AI agent capabilities but as part of a much larger omnichannel portfolio.
- Freshchat (Freshworks): Customer messaging and AI bot platform bundled within Freshworks' broader CRM and IT suite. Overlaps with Sesame's chat automation and lead qualification use cases, especially for SMB and mid-market customers in Freshworks' ecosystem.
- Zendesk AI: AI features layered on Zendesk's market-leading customer service and ticketing platform, including autonomous bots and agent assist. Represents the broader incumbent threat, with deep CRM distribution that standalone chatbot platforms must integrate with or compete against.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
sesame group singapore social profiles
Digital presencesesame group singapore compliance and trust
Trust signalCompliance4 records
sesame group singapore financial estimates
Financial estimateRevenue estimate
Valuation estimate
sesame group singapore leadership team
Management profileNumber of profiles
Profiles1 record
sesame group singapore funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
sesame group singapore M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about sesame group singapore
What does sesame group singapore do?
Sesame Group provides an AI-powered Virtual Assistant platform that automatically trains itself on a customer's public website content, PDFs, and product catalogs to deliver 24/7 multilingual customer support, automated FAQ/order/appointment handling, and sales lead qualification. Customers sign up directly via the company's website, supply their site URL, and deploy the assistant with one line of embed code or via a REST API, with pricing starting at $50 per month.
Is sesame group singapore a public or private company?
sesame group singapore is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was sesame group singapore founded?
sesame group singapore was founded in 2009. It employs 1 to 10 people.
Where is sesame group singapore based?
sesame group singapore is headquartered in Singapore, Singapore, in the Asia region.
How does sesame group singapore make money?
One revenue line is on record: AI Virtual Assistant Subscription.
Who are sesame group singapore's main competitors?
Direct peers on record are Tidio, Intercom, Ada, Drift (Salesloft), Tars, Landbot and Cognigy. Broad incumbents are LivePerson, Freshchat (Freshworks) and Zendesk AI.
Does sesame group singapore have an API?
Yes. REST API for Sesame Virtual Assistant. Supports POST /api/query (send queries and receive AI responses) and POST /api/history (retrieve chat history). Authentication via Bearer token in Authorization header. Uses chat_id for conversation state management and multi-turn dialogues. Implementation examples provided in Python and JavaScript. Documentation URL: https://sesamegroup.sg/api Developer documentation is at sesamegroup.sg/api.
What industry is sesame group singapore in?
sesame group singapore's product category is Conversational AI / AI Customer Service Platform. Its primary akta.pro industry code is EDABACAO, AI & Automation in Customer Service (Chatbots, Agent Assist), with a secondary code of BPAAABAF, Technical & Product Support (Tier 0–2, Troubleshooting). Its NAICS code is 518 and its SIC code is 7372.