ACE Data Recovery

What ACE Data Recovery does

ACE Data Recovery, operating under ACE Data Group, LLC, is a specialized data recovery service provider founded in 1993. The company recovers data from a broad range of storage media — HDDs, SSDs, RAID/NAS systems, tape, flash drives, servers, and mobile devices — and serves enterprise and institutional clients across more than 25 US cities and 6 Canadian cities.

ACE differentiates on the engineering side through two proprietary technology assets: the DDA Reader, which performs physical-level reads on damaged media, and the ZCopy tool, designed for safe data extraction. These are operated from Class 100 clean rooms, and the company states a 98% success rate on recovery attempts. The combination of in-house hardware manufacturing, controlled-environment facilities, and long-tenured engineering talent forms the technical spine of the business.

Revenue is generated primarily through tiered per-incident service fees — Standard, Expedited, and Emergency 24/7 — backed by a "No data, No charge" guarantee that aligns pricing with recovery outcome. The commercial model is reinforced by a partner/reseller program (Silver/Gold/Platinum tiers) and relationships with hardware OEMs and IT distribution partners including Dell, HP, Western Digital, Microsoft, Acer, G-Technology, and Addonics. End customers include Fortune 500 enterprises and a base of approximately 400 hospitals, supplemented by an unspecified long tail of SMB and consumer cases. ACE also holds a GSA Exceptional Rating (2013), supporting federal-sector contracting eligibility.

Name

ACE Data Recovery

Legal name

ACE Data Group, LLC

Website

https://dataextractorlabs.com

Company type

Private

Founded year

1993

Operating status

Operating

Short description

ACE Data Recovery provides specialized data recovery services across HDDs, SSDs, RAID/NAS, tape, flash, servers, and mobile devices for enterprise and institutional clients in 25+ US cities and 6 Canadian cities, leveraging proprietary DDA Reader and ZCopy tooling and Class 100 clean rooms.

Ownership category

akta.pro rank

Product category

Data Recovery Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (811210), Repair and Maintenance (811)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro industry

PRIMARYCRACAJAJ

Data Recovery, Device Unlocking & Software Repair Services

Consumer Products & Retail/Consumer Electronics & Appliances Retail/Electronics Repair, Refurbished & Pre-Owned Retail

SECONDARYHDABAEAD

Backup & Recovery Software

Hardware, Technology & Telecom/Cloud & Data Center Infrastructure/Storage Infrastructure (SAN/NAS/Object/Backup)

SECONDARYBPAEAOAK

IT Asset Disposition (ITAD) & Secure Data Erasure

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Asset Management & Software Licensing Services

Keywords

• Data recovery services
• Hard drive recovery
• SSD data recovery
• RAID data recovery
• Enterprise storage recovery

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Others

Revenue model

1. Data Recovery Services: Professional data recovery services for hard drives, SSDs, RAID arrays, tape, flash media, and servers. Customers pay based on recovery success (No data, no charge policy). Pricing varies by media type, urgency level, and case complexity. Free diagnostic evaluation, all-inclusive price quote, and free return media included.
2. Emergency Recovery Services: Priority 24/7 recovery service with immediate response upon receipt for critical data loss situations. Premium pricing tier for expedited turnaround.
3. Corporate Partnership Programs: Corporate Business Continuity Program offering priority access and discounts to corporate clients. No required contracts or minimum quotas.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

ACE Data Recovery provides professional data recovery services for hard drives, SSDs, RAID arrays, NAS appliances, servers, mobile devices, tape media, and flash storage. All recovery operations are performed in-house at Class 100 clean room facilities using proprietary equipment including the DDA Reader (Direct-Drive Access Reader) and ZCopy tools, with a "No data, no charge" guarantee and free diagnostic evaluation.

Product overview

ACE Data Recovery is a data recovery service provider offering a comprehensive portfolio of specialized recovery services for various storage media and failure scenarios. The core service offering includes hard drive recovery, SSD data recovery, RAID/NAS recovery, Apple Mac recovery, mobile device recovery, virtualization recovery, server data recovery, and specialized database recovery for Microsoft Exchange and SQL Server environments. Additional services cover tape recovery, flash media recovery, and file system recovery. The company provides multiple service tiers (Standard, Expedited, Emergency) with pricing options including a 'No Data, No Charge' guarantee. Proprietary technologies include the DDA Reader for drive imaging and ZCopy hardware solution. The company operates Class 100 clean room facilities and claims a 98% success rate. Partnership programs include Corporate Business Continuity, Reseller (Silver/Gold/Platinum tiers), Referral, and Certified Partner Programs. The company has developed specialized recovery solutions for encrypted SSDs from Samsung, Intel, SandForce controllers, and various enterprise storage systems.

Differentiator

Problem solved

Functional benefit

Products and services

• Hard Drive Recovery Professional data recovery from internal and external hard drives of all brands, sizes, and models including desktop, laptop, and enterprise drives for individual consumers and businesses.
• SSD Data Recovery Recovery from solid-state drives supporting MLC, eMLC, TLC, and SLC NAND technologies across all brands and models, including encrypted and controller-locked SSDs.
• RAID Data Recovery Recovery from all RAID levels (0, 1, 5, 6, 10) and configurations, including enterprise NAS and SAN systems for mission-critical business data.
• Network Storage (NAS) Recovery Data recovery from Network Attached Storage devices including Synology, QNAP, Buffalo, NetGear, Drobo, and other NAS appliances.
• Apple Mac Recovery Specialized recovery for Mac devices including MacBook, MacBook Pro, MacBook Air, iMac, Mac Pro, and Mac Mini, preserving Mac-specific file libraries and Time Machine backups.
• Mobile Device Recovery Data recovery from Android devices and mobile storage media for individual consumers.
• Virtualization Recovery Recovery of data from VMware, Hyper-V, and XenServer virtual machines and virtual disk images for enterprise environments.
• Exchange Server Recovery Microsoft Exchange database recovery for corrupt or inaccessible mail stores and email databases, performed as a Microsoft Registered Partner.
• SQL Server Recovery Recovery of Microsoft SQL Server databases including corrupted or torn page scenarios for enterprise database environments.
• Tape Data Recovery Recovery from all tape media types including LTO, DAT, DLT, and proprietary tape formats, with tape duplication services available.
• Flash Media Recovery Recovery from USB flash drives, SD cards, compact flash, and other flash memory devices including monolithic flash.
• File System Recovery Recovery from corrupted or damaged file systems including Windows (NTFS, FAT), Linux (ext2/3/4), Mac OS (HFS+), and VMware VMDK formats.
• Server Data Recovery Recovery from mission-critical enterprise servers including physical and virtual server environments.
• Remote Data Recovery Secure remote data recovery service allowing technicians to access and recover data without physical device handling.
• Computer Forensics Forensic data recovery and investigation services for legal and compliance purposes.
• Data Destruction and Drive Recycling Secure data destruction and environmentally responsible recycling of retired storage media.
• Tape Duplication Services Professional tape media duplication services for backup and archive purposes.
• Corporate Business Continuity Program Priority access program providing corporations with business continuity tools, expedited recovery services, BC/DR plan integration, and corporate discounts with no required contracts or minimum quotas.
• Reseller Partner Program Three-tiered program (Silver, Gold, Platinum) allowing partners to sell data recovery services directly to their customers with increasing discounts based on business volume.
• Referral Partner Program Commission-based program for companies referring customers to ACE Data Recovery, with support for customer qualification and price quotes.
• Certified Partner Program Partner certification program for qualified data recovery service providers.

Quantifiable outcome

• 98% success rate - one of the highest in the industry
• +4 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Acer AmericacoreTechnology or Integration · 12 March 2013Acer Exclusive Recovery Partner - dedicated partnership for data recovery services for Acer storage products.
• DellcoreStrategic or Co-development Partner · 26 September 2012Strategic partnership announced in 2012. Expanded close partnership announced in 2014. Companies worked together at INTERFACE Conference in 2013. Dell Referenced as Dell Direct Partner on partner page.
• CompTIAminorGTM or Marketing Partner · 20 July 2010Partnership with Computing Technology Industry Association for industry standards and certification support.
• MicrosoftcoreTechnology or IntegrationMicrosoft Registered Partner with extensive experience in Microsoft Exchange and Microsoft SQL database recoveries. Engineers trained and certified to handle Microsoft database recovery scenarios.
• Western DigitalcoreChannel Partner/ Reseller/ DistributorWestern Digital Preferred Partner. Company logo displayed on partner page. Services include WD My Book Live recovery after malicious factory reset and recovery solutions for various WD storage devices.
• HP (Hewlett-Packard)coreTechnology or IntegrationHP Alliance Partner. Services include recovery from HP StorageWorks MSA2000 and HP Enterprise Virtual Arrays.
• G-TechnologyminorChannel Partner/ Reseller/ DistributorG-Technology storage device recovery services. Partner logo displayed on website.

Scale indicators4 records

Recent moves11 records

Expansion highlights5 records

Direct peers

• DriveSavers: DriveSavers is a leading US data recovery service provider specializing in HDD, SSD, RAID, and mobile device recovery with in-house cleanroom facilities. Most direct competitor to ACE on service scope, target customers (enterprise and consumer), and proprietary technology positioning.
• Ontrack Data Recovery: Ontrack (part of KLDiscovery) is a global data recovery and forensic services provider with proprietary recovery technology and enterprise focus. Direct competitor offering similar services across HDD, SSD, RAID, tape, and virtual environments with comparable emergency and corporate offerings.
• Gillware Data Recovery: Gillware is a US-based data recovery and digital forensics provider offering HDD, SSD, RAID, and mobile recovery with proprietary tools and a no-data-no-charge model. Direct competitor in pricing model, target segments, and core recovery capabilities.
• SecureData Recovery Services: SecureData Recovery Services is a US data recovery company operating certified cleanrooms across multiple US locations, offering HDD/SSD/RAID/tape recovery and corporate BC programs. Direct competitor with similar geographic footprint and multi-city lab strategy.
• Datarecovery.com: Datarecovery.com (formerly SalvageData Recovery) provides data recovery services for HDDs, SSDs, RAID, NAS, and enterprise storage with emergency and standard tiers. Direct competitor in pricing structure, service scope, and target customer mix.
• SalvageData: SalvageData offers RAID, SSD, HDD, and ransomware recovery services with remote recovery options. Direct competitor with overlapping service catalog and customer segments, particularly SMB and mid-market.
• Data Rescue: Data Rescue is a longstanding data recovery service and software brand handling HDD, SSD, and RAID recovery. Direct competitor in core recovery services and DIY/professional hybrid offering.
• LC Technology International: LC Technology provides professional data recovery services plus consumer data recovery software for flash media, drives, and memory cards. Comparable scope across professional services and software tools for storage recovery.

Broad incumbents

• Kroll Ontrack: Kroll Ontrack (within Kroll's broader legal/consulting practice) provides data recovery, e-discovery, and legal technology services globally. Broader incumbent offering recovery as part of a wider portfolio including forensics and litigation support.

Emerging players

• Stellar Data Recovery: Stellar Data Recovery offers both DIY software and professional data recovery services for HDD, SSD, RAID, and email databases. Comparable to ACE on service categories but with a stronger software-led, lower-touch GTM.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ace.data.recovery
• LinkedInlinkedin.com/company/data-extractor-labs

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ACE Data Recovery