one app
OneApp is a cloud-based SaaS platform providing queue management, digital signage, and customer feedback tools to 500+ healthcare, government, retail, and financial services organizations across India, Kenya, and Iraq.
- Company typePrivate
- Founded2018
- HeadquartersCalicut, India
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What one app does
OneApp, operated by Zamorin Global Ventures Pvt. Ltd., is a cloud-based SaaS company founded in 2018 and headquartered in Calicut, Kerala, India. It provides a queue management, digital signage, and customer feedback platform used by more than 500 organizations across healthcare, financial services, retail, and public sector segments. Its customer base spans India, Kenya, and Iraq, with named deployments at hospitals such as MP Shah Hospital, MVR Cancer Centre, KDCH, Malabar Hospital, and Marie Stopes Kenya, as well as government passport services and the Medya Centre in Iraq.
The platform combines ticket issuance, token display, branch-level digital signage, customer feedback capture, and analytics. Underlying capabilities include predictive wait-time estimation and machine learning-based customer routing, used to optimize flow inside branches and clinics. Deployment is multi-tenant cloud SaaS with hardware components (token dispensers, displays) sold or partnered alongside the software.
The business model is tiered SaaS subscription with a free tier for small users, a Professional plan at $15/month, and custom Enterprise pricing for larger hospital, retail, and government deployments. Go-to-market is direct sales to mid-market and enterprise accounts in target verticals, supplemented by self-serve SMB acquisition through the free tier. The company is privately held, bootstrapped (no disclosed external funding), and operates with 1-10 employees, making it a small but internationally distributed player in the queue management space.
one app firmographics
Firmographics- Name
- one app
- Legal name
- Zamorin Global Ventures Pvt. Ltd.
- Website
- https://oneapp.life
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- OneApp is a cloud-based SaaS platform providing queue management, digital signage, and customer feedback tools to 500+ healthcare, government, retail, and financial services organizations across India, Kenya, and Iraq.
- Ownership category
- akta.pro rank
one app industry classification
Industry- Product category
- Queue Management Software
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- IT Knowledge Management & Service Desk Platforms (HDAEALAH)
- akta.pro secondary industries
- IT Incident, Problem & Change Management Platforms (HDAEALAI), Virtual Urgent Care & Triage Platforms (HLALABAB)
Keywords
Where one app is headquartered
LocationHeadquarters
- HQ city
- Calicut
- HQ country
- India
- HQ region
- Asia
Offices1 record
Markets served
one app business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription - Starter Plan: Free forever tier providing basic token generation and admin dashboard for small organizations. Limited to 2 services and 3,000 tokens. Generates revenue through conversion to paid tiers.
- SaaS Subscription - Professional Plan: Paid subscription at $15/month per service with unlimited tokens, advanced queueing and routing, multi-channel notifications (SMS, WhatsApp), efficiency reports and analytics, OneLoop feedback system, and priority 12/7 support. Counter-user bundles available at $7/month per bundle.
- Enterprise Custom Pricing: Custom enterprise tier with volume discounts, full system integration, custom branding and UI/UX, real-time reporting and notifications, API access, multi-location management, dedicated account manager, and 24/7 dedicated support.
- Hardware Sales: Optional hardware sales including touch screen kiosks, Android TV for display screens, Android tablets, and thermal printers for token printing to support physical location operations.
- Professional Services: Implementation, onboarding, training, and support services included with various tiers. Enterprise includes dedicated account management and 24/7 support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free forever plan for small clinics, salons, and single retail stores with basic token generation |
| Subscription | Monthly | $15/month per service for mid-sized businesses with advanced features and priority support |
| Subscription | Multi-year contract | Custom pricing for large enterprises with full integration and dedicated support |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
one app product offering
Product offeringCore offering
OneApp provides a cloud-based SaaS platform that combines an AI-powered queue management system, digital signage, real-time customer feedback (OneLoop), and advanced analytics (OneReports) to help organizations reduce wait times and improve customer experience. It serves healthcare, retail, financial services, and public-sector organizations through self-serve, Professional, and Enterprise plans, complemented by optional hardware sales such as kiosks and thermal printers.
Product overview
OneApp is an all-in-one customer experience platform combining intelligent queue management (QMS), digital signage, customer feedback collection (OneLoop), and advanced analytics (OneReports) to help organizations reduce wait times by 60% and boost satisfaction by 40%. The core platform consists of QMS for managing customer flow through AI-powered routing and multi-channel notifications, Digital Signage for transforming screens into revenue-generating communication channels, OneLoop Feedback for real-time customer satisfaction capture, and OneReports for data-driven decision making. Supporting modules include the Customer App for appointment booking and token access, Walk-in App for kiosk/QR token generation, Display Status App for real-time visibility, Admin App for operational monitoring, and Web Portal for centralized multi-location management. The platform is offered through Starter (free), Professional ($15/month), and Enterprise (custom) plans.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- 60% reduction in wait times
- +5 more outcomes
Companies that use one app
Customer profileNamed customers8 records
Segments4 records
Ideal customer profiles5 records
one app technology and API
TechnologyAPI detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature7 records
one app partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Zamorin Global Ventures Pvt. Ltd.coreParent company and operator of OneApp brand. Zamorin Global Ventures Pvt. Ltd. owns OneApp and is responsible for service operation, development, and support. The company is headquartered in Calicut, Kerala, India.
Scale indicators8 records
Recent moves5 records
Expansion highlights4 records
one app competitors and assessment
Company assessmentDirect peers
- Qmatic: Long-established global vendor of queue management, appointment, and customer journey management software for retail, banking, healthcare, and government—directly competing with OneApp across every primary vertical.
- Waitwhile: Cloud-native virtual waiting room, queue, and appointment platform with a freemium/PLG motion and broad vertical reach; highly comparable to OneApp's SaaS QMS positioning and enterprise features.
- JRNI (formerly BookingBug): Enterprise appointment booking and queue management platform targeting retail banks, retail, and healthcare—directly overlapping OneApp's financial, retail, and healthcare verticals.
- Lavi Industries (formerly Tensator/Lavi Q-Flow): Provider of physical queue management hardware and the Q-Flow SaaS platform for retail, healthcare, and government—competing with OneApp's combined QMS-plus-digital-signage offering.
Broad incumbents
- ServiceNow: Enterprise service management platform with routing, workflow, and analytics modules that can subsume queue and customer-service workflows; relevant broad incumbent competing for the same enterprise IT/CX budget.
- Salesforce Service Cloud: CRM and customer service cloud with omni-channel routing and analytics; often the system of record OneApp would integrate with or compete against in larger enterprises.
- Cisco (Webex Customer Experience): Broad incumbent selling contact-center, collaboration, and workplace-experience solutions (including hybrid work/queue capabilities) into enterprise customers that OneApp targets.
Emerging players
- Yocale: Appointment booking and queue management SaaS for service businesses with comparable self-serve onboarding and SMB pricing—competing in OneApp's Starter/Professional tier.
- Mindbody (Glow Network): Appointment, booking, and front-desk management platform focused on wellness and service SMBs—overlaps with OneApp's appointment-booking and check-in functionality.
- Hostme: Restaurant and service-business waitlist and reservation management app—adjacent SaaS operating in the same virtual-queuing category with PLG-style adoption.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
one app social profiles
Digital presenceone app financial estimates
Financial estimateRevenue estimate
Valuation estimate
one app leadership team
Management profileNumber of profiles
Profiles1 record
one app funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
one app M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about one app
What does one app do?
OneApp provides a cloud-based SaaS platform that combines an AI-powered queue management system, digital signage, real-time customer feedback (OneLoop), and advanced analytics (OneReports) to help organizations reduce wait times and improve customer experience. It serves healthcare, retail, financial services, and public-sector organizations through self-serve, Professional, and Enterprise plans, complemented by optional hardware sales such as kiosks and thermal printers.
Is one app a public or private company?
one app is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was one app founded?
one app was founded in 2018. It employs 1 to 10 people.
Where is one app based?
one app is headquartered in Calicut, India, in the Asia region.
How does one app make money?
Five revenue lines are on record. SaaS Subscription - Starter Plan is the primary driver. The others are saaS Subscription - Professional Plan, enterprise Custom Pricing, hardware Sales and professional Services.
Who are one app's main competitors?
Direct peers on record are Qmatic, Waitwhile, JRNI (formerly BookingBug) and Lavi Industries (formerly Tensator/Lavi Q-Flow). Broad incumbents are ServiceNow, Salesforce Service Cloud and Cisco (Webex Customer Experience). Emerging players are Yocale, Mindbody (Glow Network) and Hostme.
Does one app have an API?
Yes. API access is available exclusively under the Enterprise plan, enabling full system integration, custom development, and real-time data access. The API allows enterprise customers to build custom applications and integrate OneApp functionality with their existing software solutions.
What industry is one app in?
one app's product category is Queue Management Software. Its primary akta.pro industry code is HDAEALAH, IT Knowledge Management & Service Desk Platforms, with a secondary code of HDAEALAI, IT Incident, Problem & Change Management Platforms. Its NAICS code is 54151 and its SIC code is 7372.