tempus software

What tempus software does

tempus software GmbH is a privately held German software vendor headquartered in Jena that develops online appointment scheduling and queue management systems primarily for the German public sector. The company was founded in 1988 (originally as Berner Telecom-Dienste e.K.) and has been operating in the visitor-management domain for over 36 years, with more than 20 years of direct experience in appointment scheduling systems. Its platform is built around two core products: tempus, a web-based appointment scheduling system with capacity-based planning, multi-language support, accessibility compliance, and 24/7 online booking; and primus, a queue management and visitor call system comprising citizen terminals, ticket printers, digital display boards, and call agent interfaces. The technology stack supports both SaaS deployment (hosted in certified German data centers under GDPR) and On-Premises installations on customer infrastructure, and is complemented by add-on modules for video appointments, automated telephone dialog, access control, e-payment, Microsoft Outlook synchronization, and document availability checks.

The company's business model combines recurring SaaS subscriptions, one-time On-Premises software licenses, hardware sales (kiosks, printers, display boards, access control devices), and professional services for implementation, configuration, and ongoing support. Pricing is quote-based and not publicly disclosed, reflecting a consultative enterprise sales motion. Distribution is exclusively direct-to-customer within Germany, targeting municipalities, district offices, registration offices, tax authorities, educational institutions, health and social service providers, and public utility companies. The firm reports 100+ customers and integrates with third-party platforms including HubSpot for CRM, IONOS for hosting, Service BUND for citizen authentication, and multiple queue-system partners (ARAS, Netcallup, Mem-o-Matic, Fraunhofer Everguide). The leadership team consists of three individuals: founder Andreas Berner, Managing Director Dr.-Ing. Sven Jung, and IT & Development lead Martin Küchner, with total headcount in the 1-10 range. No external funding, parent company, or revenue figures have been disclosed.

Name

tempus software

Legal name

tempus software GmbH

Website

https://tempus-software.de

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

1–10 employees

Short description

tempus software GmbH is a Jena-based German vendor of online appointment scheduling (tempus) and queue management (primus) software, plus supporting hardware, serving 100+ German public-sector organizations including municipalities, registration offices, and public service providers.

Ownership category

akta.pro rank

Product category

Visitor Management and Appointment Scheduling Software

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Appointment Scheduling & Reservation Management (HSACAIAG)

akta.pro secondary industry

Appointment Setting, Dispatch & Scheduling Centers (BPAAAAAD)

Keywords

• Appointment scheduling software
• Queue management systems
• Visitor management software
• Public sector software
• Citizen service platforms

Headquarters

HQ city

Jena

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription (Software-as-a-Service): Recurring subscription model where customers rent software and its operation/maintenance. Offers faster implementation, better scalability, secure operation in certified German data centers with redundant power and internet connectivity, GDPR-compliant data processing agreements, and hot-standby disaster recovery systems.
2. On-Premises License: One-time purchase model where software runs on customer's own infrastructure. Central server component can be provided by tempus or operated in customer's own data center under Linux. Virtual machine deployment supported.
3. Hardware Sales: Sale of physical components including citizen terminals (kiosk systems - wall and stand units), ticket printers (desk, wall-mounted, and terminal marker printers), display boards, call agent terminals, and access control devices.
4. Professional Services: Implementation support, configuration, customization, training, and ongoing technical support services. Includes needs analysis, demo presentations, and installation until full operation.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

tempus software GmbH develops and sells web-based appointment scheduling (tempus) and queue management (primus) software for visitor flow management at public-sector organisations. The offering combines SaaS and On-Premises deployments with optional hardware such as citizen terminals, ticket printers and digital display boards. Customers are primarily German municipalities, citizen-service offices, vehicle registration offices, and other public institutions needing 24/7 appointment booking and orderly queue handling.

Product overview

tempus software GmbH offers a platform-plus-modules architecture centered on two core products: tempus (appointment scheduling/terminmanagement) and primus (queue management/call systems). tempus automates online appointment booking for public administrations with customer frontend, administration backend, capacity-based planning, and multi-language support. primus organizes visitors into queues using digital display boards, ticket printers, and control terminals. The portfolio includes various hardware products (kiosk terminals, ticket printers, display boards, re-registration terminals) and add-on modules (video appointments, telephone dialog, access control, E-payment, Outlook integration, document availability checks). Both products are available as SaaS (cloud) or On-Premises deployment options.

Differentiator

Problem solved

Functional benefit

Brands

• tempus: Online appointment scheduling (Terminmanagement) software for the public sector.
• primus

Products and services

• tempus Terminmanagement Web-based online appointment scheduling software for the public sector that automates 24/7 booking from home or mobile devices, includes capacity-based planning, calendar functions, multilingual support, and accessibility compliance (BITV/EN 301 549). Target buyers are municipal administrations, citizen service offices, vehicle registration offices, schools, healthcare, and other public or public-affiliated service organisations.
• primus Aufrufanlage Queue management and visitor call system that organises visitors into queues and ensures orderly call sequences, comprising digital display boards, ticket printers, and call-agent control terminals. It is targeted at sites with high on-site visitor contact such as citizen-service offices, registration offices, and other public-facing institutions.
• Bürgerterminal (Kiosk System) Touchscreen kiosk terminals for on-site visitor registration, available in wall-mounted and freestanding variants and typically equipped with ticket printers and QR-code readers. Sold as physical units to public-sector customers.
• Markendrucker (Ticket Printer) Devices for printing queue tickets with customisable layouts, QR-code generation and SMS notification capability, offered as table, wall-mounted, or terminal-integrated variants. Sold to public-sector customers using the primus system.
• Anzeigetafeln (Display Boards) Digital display boards showing real-time call numbers, waiting times, and configurable messages such as personalised greetings, instructions, or advertisements. Sold as physical units to public-sector customers using primus.
• Rückmeldeterminal
• Zutrittskontrolle (Access Control) Access control system that monitors waiting-area capacity and grants entry only when an appointment is due and space is available, available as semi-automatic (security staff) or fully automatic (QR code / touchscreen) variants. Sold as a discrete add-on unit to public-sector customers.

Quantifiable outcome

• Over 100 satisfied customers
• +3 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature8 records

Partnerships

Two partnerships are on record, tiered core.

• HubSpotcoreTechnology or IntegrationHubSpot CRM and marketing platform used for contact form processing and customer relationship management. Contact inquiries are processed through HubSpot tools and linked to the HubSpot CRM system for effective customer handling.
• IONOScoreTechnology or IntegrationIONOS SE provides web hosting services for the company website, operating from their data centers in Montabaur, Germany. Hosting is conducted in compliance with GDPR requirements.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Terminland: German online appointment scheduling software purpose-built for municipalities and service organizations, directly competing with tempus in the same public-sector Terminmanagement niche.
• Qmatic: Globally deployed queue management and customer flow management solutions for retail, banking, healthcare, and public sector — a direct competitor to tempus's primus Aufrufanlagen and broader visitor-flow offering.
• Easy Software AG: German vendor of eGovernment and document management software for public administrations, offering competing digital citizen-service capabilities including appointment/case workflows in the same German municipal buyer segment.
• eTermin: German online appointment scheduling platform used by SMEs and service providers, comparable in product scope and German-speaking market positioning though lighter on hardware and public-sector accessibility specialization.
• SimplyBook.me: Cloud-based appointment scheduling SaaS serving a wide range of service businesses; comparable in core booking/queuing functionality though far less specialized in German public-sector, accessibility-certified deployments.

Broad incumbents

• ServiceNow: Global enterprise workflow platform with appointment, case management, and citizen-service modules — a broad incumbent whose public-sector contracts threaten tempus's niche via bundled procurement.
• Salesforce: Enterprise CRM with Service Cloud scheduling and case-routing capabilities already used by some German authorities — represents an incumbent threat capable of absorbing appointment/queue use cases into broader CRM suites.
• DocuWare: European document-management and workflow automation vendor with strong installed base in German public administrations; often sits adjacent to (or upstream of) appointment scheduling in the same buyer environment.
• Calendly: Widely used general-purpose scheduling SaaS; not specialized for German public-sector accessibility or queue management, but a familiar alternative buyers compare against for simpler scheduling needs.
• HubSpot: CRM and marketing platform that already integrates with tempus's contact forms and represents a broader platform alternative; its scheduling/CRM bundling could be seen by some buyers as a substitute for specialist scheduling tools.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/tempus-software-gmbh

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about tempus software