helpdesk
- Company typePrivate
- Founded2024
- HeadquartersDubai, United Arab Emirates
- Headcount—
- GTM typeB2B and B2C
- OfferingDigital Commerce or Content
helpdesk firmographics
Firmographics- Name
- helpdesk
- Legal name
- Helpdesk Technologies Ltd.
- Website
- https://helpdesk-app.com
- Company type
- Private
- Founded year
- 2024
- Operating status
- Operating
- Ownership category
- akta.pro rank
helpdesk industry classification
Industry- Product category
- On-demand live expert assistance marketplace
- NAICS
- Temporary Help Services (56132), Computer Systems Design and Related Services (54151)
- SIC
- Services-Help Supply Services (7363), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Technical Support & Helpdesk Contact Centers (BPAAAAAI)
- akta.pro secondary industries
- Helpdesk & End-User Support Services (BPAEABAB), Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB)
Keywords
Where helpdesk is headquartered
LocationHeadquarters
- HQ city
- Dubai
- HQ country
- United Arab Emirates
- HQ region
- Middle East
Offices1 record
Markets served
helpdesk business model
Business model- GTM type
- B2B and B2C
- Offering type
- Digital Commerce or Content
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Per-Minute Usage Fees: Users pay per minute for real-time help sessions. Two pricing tiers: $0.20/min for basic services (tech troubleshooting, furniture assembly, basic car issues, live translation) and $0.30/min for premium services (electrical/plumbing, advanced car issues, education). Users receive 3 free calls on new sign-up.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Basic Services - $0.20 per minute |
| Usage-based | Pay-as-you-go | Premium Services - $0.30 per minute |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels3 records
helpdesk product offering
Product offeringCore offering
Helpdesk operates a two-sided real-time assistance marketplace that connects individual users with vetted local helpers via video, audio, or screen-sharing sessions for everyday problems such as tech troubleshooting, DIY tasks, education tutoring, and live translation. The platform monetizes sessions on a pay-per-minute basis ($0.20/min basic, $0.30/min premium), offers 3 free trial calls to new users, and extends a separate B2B load-balancing solution that redistributes customer inquiries across a business's existing staff in real time.
Product overview
Helpdesk is a two-sided marketplace platform connecting users with verified local helpers for real-time assistance. The core offering consists of the Helpdesk Consumer App (mobile and web platform for on-demand live help via video, audio, or screen-sharing) and the Helpdesk for Business solution (load-balancing platform for customer inquiry distribution). Services span tech troubleshooting, DIY guidance, education tutoring, and live translation. The platform operates on a pay-per-minute model with 3 free calls for new users.
Differentiator
Problem solved
Functional benefit
Products and services
- Helpdesk Consumer App A mobile and web platform connecting individual users with verified local helpers for real-time assistance via video, audio, or screen-sharing sessions, spanning tech troubleshooting, DIY guidance, education tutoring, and live translation.
- Helpdesk for Business (Load-Balancing Solution) A B2B load-balancing solution that routes incoming customer inquiries to the most relevant available employee in real time across branches and teams, reducing the need for additional hiring or overtime.
- Helpdesk iOS App The native iOS mobile application through which individual users access Helpdesk's marketplace, connect with helpers, and conduct real-time assistance sessions.
- Helpdesk Android App The native Android mobile application through which individual users access Helpdesk's marketplace, connect with helpers, and conduct real-time assistance sessions.
Quantifiable outcome
- 100 helpers online for DIY Electrical category
Companies that use helpdesk
Customer profileSegments2 records
helpdesk technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
helpdesk partnerships and signals
Strategic signalScale indicators3 records
Recent moves9 records
Expansion highlights6 records
helpdesk competitors and assessment
Company assessmentEmerging players
- Preply: Marketplace for live language tutors via video. Directly comparable to Helpdesk's Live Translation category on the supply-side model and pay-as-you-go booking flow.
- Superpeer: Marketplace for booking paid 1:1 video sessions with experts and creators across categories. Comparable on the live-session model for education, mentorship, and live expertise, though priced per session rather than per minute.
Broad incumbents
- Brainly: Large peer-to-peer homework and education help marketplace. Overlaps with Helpdesk's Education tutoring vertical at higher education-level scale and includes subscription and live-expert offerings.
- Angi (formerly Angie's List): Large, established lead-generation and pros-marketplace for home services including plumbing, electrical, and tech support. Overlaps with Helpdesk's DIY/premium verticals and represents a well-capitalized incumbent serving similar SMB/consumer demand.
Direct peers
- JustAnswer: Marketplace connecting users with verified experts across dozens of categories via live chat, with pay-per-question pricing. Directly comparable to Helpdesk's model of monetizing on-demand expert advice, though JustAnswer focuses on text-based Q&A rather than video/audio.
- TaskRabbit: Two-sided marketplace for on-demand local task help including tech support, DIY, and assembly. Closely comparable on the DIY/troubleshooting categories Helpdesk serves, with a global helper network and per-task pricing model.
- Thumbtack: Local services marketplace connecting users with pros across hundreds of home and personal service categories. Comparable on the DIY/tech/business-services demand side, though Thumbtack is lead-generation rather than live-session based.
- Handy: On-demand platform for home services including cleaning, furniture assembly, and handyman work. Directly comparable to Helpdesk's DIY/troubleshooting vertical in pricing model (per-session) and category overlap.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
helpdesk social profiles
Digital presencehelpdesk financial estimates
Financial estimateRevenue estimate
Valuation estimate
helpdesk leadership team
Management profileNumber of profiles
Profiles2 records
helpdesk funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
helpdesk M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about helpdesk
What does helpdesk do?
Helpdesk operates a two-sided real-time assistance marketplace that connects individual users with vetted local helpers via video, audio, or screen-sharing sessions for everyday problems such as tech troubleshooting, DIY tasks, education tutoring, and live translation. The platform monetizes sessions on a pay-per-minute basis ($0.20/min basic, $0.30/min premium), offers 3 free trial calls to new users, and extends a separate B2B load-balancing solution that redistributes customer inquiries across a business's existing staff in real time.
Is helpdesk a public or private company?
helpdesk is a private company. It is classified as venture growth investor backed and is currently operating.
When was helpdesk founded?
helpdesk was founded in 2024.
Where is helpdesk based?
helpdesk is headquartered in Dubai, United Arab Emirates, in the Middle East region.
How does helpdesk make money?
One revenue line is on record: per-Minute Usage Fees.
Who are helpdesk's main competitors?
Emerging players on record are Preply and Superpeer. Broad incumbents are Brainly and Angi (formerly Angie's List). Direct peers are JustAnswer, TaskRabbit, Thumbtack and Handy.
Does helpdesk have an API?
No public API is recorded for helpdesk.
What industry is helpdesk in?
helpdesk's product category is On-demand live expert assistance marketplace. Its primary akta.pro industry code is BPAAAAAI, Technical Support & Helpdesk Contact Centers, with a secondary code of BPAEABAB, Helpdesk & End-User Support Services. Its NAICS code is 56132 and its SIC code is 7363.