ac bureau services

What ac bureau services does

AC Bureau Services is a privately held, single-site IT services company headquartered at Avenue de la Houssière 194, Braine-le-Comte, Belgium, operating continuously since 1993. The company delivers home and remote computer support, hardware and software repairs, installation, training, and data recovery services to residential individuals and small businesses across the Hainaut province of Wallonia, including communes such as Ath, Jurbise, Enghien, Lessines, Mons, Soignies, and Braine-le-Comte. Its core product set comprises laptop and desktop repair, hardware/software troubleshooting (Dépannages matériels et logiciels), remote troubleshooting via AnyDesk (Télédépannage), file recovery (Récupération de fichiers), and a newly introduced ink cartridge sales line for printers, fax machines, and copiers.

The business runs on a transactional, per-incident professional services model with ancillary hardware sales. Pricing is pay-as-you-go across all revenue lines: repair services begin with a diagnostic fee of €50 that is credited against the final repair invoice if accepted, data recovery is outcome-dependent with media costs extra, and hardware/ink cartridge pricing is provided on quote. Order terms require a 30% deposit, payment within 3 days of invoice, and additional fees for shipping (€25) and out-of-warranty packaging (€15). The go-to-market motion is direct-to-consumer and direct-to-SMB, with no intermediaries, no funded marketing, and acquisition driven by local word-of-mouth, a WooCommerce-powered website (acbureau.be), direct phone (0493/08.39.31), and segmented email contacts (info@, service-client@, facturation@, webmaster@). Free at-home consultations and on-site visits without surcharge are positioned as the key differentiator versus remote-only or national chain competitors.

The underlying technology footprint is intentionally lean. Core service delivery relies on AnyDesk for remote desktop access; the website is built on WordPress with the Storefront WooCommerce theme; no APIs, SDKs, mobile apps, or proprietary software are documented. The company holds no patents, no certifications, no formal partnerships, and no disclosed investors or funding. Ownership structure is not disclosed but appears consistent with a founder- or family-operated local sole proprietorship, supported by the single office, account for a single decision-maker, and lack of any disclosed corporate structural moves, leadership transitions, or M&A events.

Name

ac bureau services

Legal name

AC BUREAU SERVICES

Website

https://acbureau.be

Company type

Private

Founded year

1993

Operating status

Operating

Short description

AC Bureau Services is a privately held Belgian local IT services company, founded 1993 and headquartered in Braine-le-Comte, providing at-home and remote computer repair, troubleshooting, installation, training, data recovery, and ink cartridge sales to residential customers and small businesses across the Hainaut province.

Ownership category

akta.pro rank

Product category

IT Support Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112)

SIC

Electronic Computers (3571)

akta.pro primary industry

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

Keywords

• Computer repair services
• Remote IT support
• Hardware troubleshooting
• Data recovery services
• Printer cartridge sales

Headquarters

HQ city

Braine-le-comte

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales

Revenue model

1. Hardware Sales: Sale of computers, printers, screens, and other IT equipment with free home consultation and delivery service
2. Repair Services: Hardware and software repair services for laptops, desktops, printers, smartphones, tablets, and fax machines. Includes diagnostic services with €50 fee deducted from final repair bill if accepted.
3. Remote Troubleshooting (Télédépannage): Remote IT support via AnyDesk software for quick resolution of computer problems without requiring an on-site visit
4. Ink Cartridge Sales: Sale of printer cartridges, fax cartridges, and copier supplies at competitive regional prices
5. Data Recovery Services: Recovery of accidentally deleted or lost files (documents, photos) from defective storage media

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

AC Bureau Services is a local Belgian IT services provider, operating in the Hainaut province since 1993, delivering at-home and remote computer support, repair, installation, and training for individuals and small businesses. The company sells hardware (computers, printers, screens, ink cartridges) with free in-home consultations, performs hardware and software troubleshooting on PCs, printers, smartphones, tablets, and fax machines, and offers remote troubleshooting (télédépannage) via AnyDesk software as well as data recovery services.

Product overview

AC Bureau Services is a local IT services company operating since 1993, offering a unified suite of at-home and remote computer services. The core offerings consist of laptop and desktop computer repair (Réparation de PC), remote troubleshooting via AnyDesk (Télédépannage), hardware and software repair (Dépannages matériels et logiciels), and file recovery services (Récupération de fichiers). An ancillary product includes printer cartridges for printers, fax, and copiers. Services are delivered either on-site at customer homes or remotely without additional charges.

Differentiator

Problem solved

Functional benefit

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Scale indicators1 record

Recent moves3 records

Expansion highlights2 records

Broad incumbents

• Geek Squad (Best Buy): Best Buy's in-home and remote IT support arm offers the same consumer-facing PC repair, setup, and troubleshooting services as AC Bureau Services, but at national scale in North America with bundled retail and subscription models.
• Mister Minit: European retail chain offering in-store electronics repair alongside key cutting and other services; overlaps with AC Bureau Services on consumer device repair but distributes through physical retail points rather than at-home visits.
• Coolblue: Major Dutch and Belgian online electronics retailer that sells computers and printers and bundles installation, setup, and support services, directly competing with AC Bureau Services' hardware-plus-service proposition in the same Belgian market.
• Vanden Borre: Belgian electronics retailer offering computer, printer, and accessory sales with associated installation and after-sales support, competing for the same household and small-business customers in Belgium with much broader marketing reach.
• Fnac: French and Belgian consumer electronics and media retailer with in-store tech support, setup, and after-sales services that overlaps with AC Bureau Services' offering but at national scale with strong brand recognition.

Direct peers

• YesWeFix: Pan-European marketplace that connects consumers with local device and computer repair technicians, directly competing for the same residential and small-business repair demand that AC Bureau Services serves in Belgium.
• Hello Tech: US in-home and remote tech support service for consumers and small businesses, closely mirroring AC Bureau Services' at-home plus remote hybrid model for setup, repair, and troubleshooting.
• Puls: German on-demand home services platform that dispatches technicians to consumers' homes for device installation and IT support, representing a scaled, venture-backed version of the at-home service model AC Bureau Services operates locally.
• Belcomputer: Belgian IT retailer and services provider selling computers and peripherals while offering repair and support, competing for the same residential and small-business customers that AC Bureau Services addresses in the Belgian market.

Emerging players

• iFixit: US-rooted repair community and parts supplier that empowers consumers and independents to self-repair devices, representing both a partial substitute and an ecosystem enabler for small repair shops like AC Bureau Services.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ac-bureau-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ac bureau services