Listen Labs
- Company typePrivate
- Founded2023
- HeadquartersSan Francisco, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
Listen Labs firmographics
Firmographics- Name
- Listen Labs
- Legal name
- Listen Labs
- Website
- https://www.listenlabs.ai
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Listen Labs industry classification
Industry- Product category
- AI-Powered Customer Research Platform
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industry
- Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)
Keywords
Where Listen Labs is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Listen Labs business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel
Revenue model
- Subscription SaaS Platform: AI-powered customer research platform sold as subscription to enterprises. Revenue generated from study credits, participant access, and platform features. Targets $40 billion market research industry.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription with custom pricing |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels5 records
Listen Labs product offering
Product offeringCore offering
Listen Labs operates an AI-first customer research platform that recruits participants from a 30M+ global panel and conducts AI-moderated in-depth interviews via video, audio, or text in 100+ languages. The platform then performs automated analysis—including emotional intelligence scoring, fraud detection, and cross-study knowledge synthesis—and delivers stakeholder-ready reports, slides, and highlight reels in hours rather than weeks. Customers include Microsoft, Sweetgreen, Perplexity, Robinhood, Emeritus, and McKinney.
Product overview
Listen Labs is an AI-first customer research platform offering a unified product with integrated modules. The core platform combines AI-moderated interview capabilities with participant recruitment from a 30M+ global panel. Key integrated modules include Research Agent for AI-powered analysis and deliverable generation, Mission Control for cross-study knowledge management, Emotional Intelligence for multi-modal sentiment analysis, Quality Guard for fraud detection, and Listen Pulse for continuous tracking. The platform supports multiple modalities (video, audio, text) across 100+ languages and integrates with external survey platforms (Qualtrics, Rally, Decipher) and AI development tools (ChatGPT, Claude via MCP).
Differentiator
Problem solved
Functional benefit
Products and services
- Listen Labs Platform Core SaaS product that finds participants from a 30M+ panel, conducts AI-moderated interviews via video, audio, or text, and delivers automated analysis with stakeholder-ready deliverables. Sold as an annual subscription to enterprise customers with quote-based pricing.
- Listen Labs API Public REST API exposing study response retrieval (paginated, with filters), single-response transcript access, and survey listing endpoints for programmatic integration of Listen's research data into customer workflows.
Quantifiable outcome
- Customer insight turnaround reduced from 4-6 weeks to hours/days
- +5 more outcomes
Companies that use Listen Labs
Customer profileNamed customers10 records
Segments7 records
Ideal customer profiles5 records
Listen Labs technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability10 records
Feature8 records
Listen Labs partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- MonitascorePartnership with Macromill Group company to bring AI-moderated research to Asia starting in Japan, Thailand, Indonesia, and Vietnam. Joint development of systems for qualitative and quantitative insights at scale across Asian markets.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Listen Labs competitors and assessment
Company assessmentDirect peers
- Outset: Outset runs AI-moderated qualitative interviews at scale for enterprise research teams. Closest direct competitor to Listen Labs' core AI Interviewer value proposition and customer base.
- Remesh: Remesh offers AI-moderated group conversations and real-time qualitative insights for enterprises. Competes directly with Listen Labs in AI-driven qualitative research and customer insights workflows.
- UserTesting: UserTesting is an established UX and usability research platform with a participant panel and video-based studies. Overlaps with Listen Labs' UX researcher segment and Screen Observation capabilities.
- Dovetail: Dovetail is a qualitative research analysis platform that centralizes interview notes, transcripts, and themes. Competes with Listen Labs' Research Library and Mission Control cross-study knowledge base for research teams.
- Maze: Maze is a user research platform for usability and product testing with a global contributor panel. Directly comparable to Listen Labs in serving product managers and UX researchers.
- Attest: Attest is a consumer research platform offering brand and audience insights to enterprises. Comparable to Listen Labs' consumer insights and brand marketer segments with a similar self-serve plus enterprise mix.
Broad incumbents
- Qualtrics: Qualtrics is the dominant enterprise experience management and survey platform and is one of Listen Labs' named integration partners. It represents the incumbent stack Listen Labs is displacing in customer research.
- Forsta (formerly Decipher/Confirmit): Forsta provides enterprise survey, CX, and market research technology and is also a named Listen Labs integration partner. Comparable in serving large research and insights teams, with broader portfolio reach.
- SurveyMonkey: SurveyMonkey is a broad incumbent in online surveys and market research, with Momentum and enterprise offerings. Overlaps with Listen Labs on survey-style research workflows and SMB/enterprise customer base.
- Sprinklr: Sprinklr is a large enterprise customer experience and insights platform with AI-driven analytics. Comparable to Listen Labs as a broader incumbent in enterprise CX/insights that competes for similar budgets and buyers.
Market position
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Listen Labs social profiles
Digital presenceListen Labs compliance and trust
Trust signalCompliance2 records
Listen Labs financial estimates
Financial estimateRevenue estimate
Valuation estimate
Listen Labs leadership team
Management profileNumber of profiles
Profiles3 records
Listen Labs funding detail
Funding detailFunding overview
Funding rounds4 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Listen Labs M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Listen Labs
What does Listen Labs do?
Listen Labs operates an AI-first customer research platform that recruits participants from a 30M+ global panel and conducts AI-moderated in-depth interviews via video, audio, or text in 100+ languages. The platform then performs automated analysis—including emotional intelligence scoring, fraud detection, and cross-study knowledge synthesis—and delivers stakeholder-ready reports, slides, and highlight reels in hours rather than weeks. Customers include Microsoft, Sweetgreen, Perplexity, Robinhood, Emeritus, and McKinney.
Is Listen Labs a public or private company?
Listen Labs is a private company. It is classified as venture growth investor backed and is currently operating.
When was Listen Labs founded?
Listen Labs was founded in 2023. It employs 101 to 250 people.
Where is Listen Labs based?
Listen Labs is headquartered in San Francisco, United States, in the North America region.
How does Listen Labs make money?
One revenue line is on record: subscription SaaS Platform.
Who are Listen Labs's main competitors?
Direct peers on record are Outset, Remesh, UserTesting, Dovetail, Maze and Attest. Broad incumbents are Qualtrics, Forsta (formerly Decipher/Confirmit), SurveyMonkey and Sprinklr.
Does Listen Labs have an API?
Yes. REST API with public endpoints for retrieving study responses and listing surveys. Authentication via x-api-key header. Endpoints include GET /api/public/responses/{link_id} for paginated responses with filters (updated_since, include_in_progress) and GET /api/public/list_surveys for listing studies. Developer documentation is at docs.listenlabs.ai/method-1.
What industry is Listen Labs in?
Listen Labs's product category is AI-Powered Customer Research Platform. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAH, Audio & Speech Analytics (call analytics, QA, insights). Its NAICS code is 54151 and its SIC code is 7372.