ConnectWise

What ConnectWise does

ConnectWise is a Tampa, Florida-based software company founded in 1982 and owned by private equity firm Thoma Bravo. It provides a unified, AI-native operations platform primarily for managed service providers (MSPs), and secondarily for internal IT departments, managed print providers, and value-added resellers. The product portfolio centers on the Asio platform, which integrates Professional Services Automation (PSA), Remote Monitoring and Management (RMM), ScreenConnect remote access, cybersecurity (SIEM, Managed EDR with a 15-minute SLA, email security, vulnerability management), backup and disaster recovery (x360Recover, x360Cloud, M365 cloud backup), payment processing (Wise-Pay / Wise-Sync), and agentic AI capabilities (Sidekick, AI Agents, zofiQ). The stack is differentiated by a shared data layer across products and by a 'Predictive IT' positioning that targets operational outcomes such as 85% ticket automation, 9-second triage, 45% ticket-handling-time reduction, and 5–12 points of margin uplift for MSPs.

ConnectWise monetizes the platform primarily through subscription-based software licenses sold per seat or per endpoint, with quote-based pricing and bundled ConnectWise Pro contracts (annual cadence). Secondary revenue streams include professional services for implementation and training, and transaction-based fees from Wise-Pay payment processing. Distribution combines direct enterprise field sales and inside sales with a 10,000+ partner channel, self-serve free trials, and a community-led GTM motion anchored by the IT Nation event series (Global, Europe, ANZ), the IT Nation Evolve community, and the PitchIT startup accelerator. Technology integrations with Microsoft, Pax8, WatchGuard, HYAS, and Beachhead extend the platform's distribution surface. Acquired brands retained under ConnectWise include Axcient and SkyKick (2024) for data protection, Wise-Sync (2022) for payments, and zofiQ (2026) for agentic AI automation.

The company holds a leading 23.8% share of the $20B+ RMM/PSA market (Omdia, 2025), ahead of Kaseya, NinjaOne, N-able, and HaloPSA, and serves named end-customers including Mercedes-Benz, Swarovski, Honeywell, Panasonic, BIC, Duke, and HuFriedy Group alongside thousands of SMB MSP partners. Headcount sits in the 1,001–5,000 range, and Thoma Bravo's ownership has funded a sustained acquisition cadence and a 2026 platform relaunch centered on Predictive IT and agentic AI.

Name

ConnectWise

Legal name

ConnectWise, LLC

Website

https://ConnectWise.com

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

ConnectWise provides an AI-native, unified PSA, RMM, cybersecurity, backup, and payment platform for managed service providers and IT teams. Owned by Thoma Bravo, it serves 10,000+ partners globally and leads the RMM/PSA market with 23.8% share.

Ownership category

akta.pro rank

Product category

MSP Software Platform

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

System Integration & Connectors (BPAMAOAC), Network Implementation & Integration Services (BPAEAEAB)

Keywords

• Managed service provider software
• IT service management platform
• Remote monitoring management
• Cybersecurity solutions
• Backup disaster recovery

Headquarters

HQ city

Tampa

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Platform Subscriptions: ConnectWise generates revenue primarily through subscription-based software licenses for its unified MSP platform, including PSA, RMM, cybersecurity, and backup solutions. The platform operates on a per-seat or tiered subscription model with ConnectWise Pro bundling multiple services into single contracts.
2. Professional Services & Implementation: Revenue derived from implementation, training, and professional services supporting MSP deployment of the platform.
3. Payment Processing (Wise-Sync): Following the Wise-Sync acquisition, ConnectWise expanded into payment processing and invoicing automation for MSPs, generating transaction-based revenue through payment processing fees.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels13 records

Core offering

ConnectWise provides a unified AI-native software platform for managed service providers (MSPs), integrating Professional Services Automation (PSA), Remote Monitoring and Management (RMM), cybersecurity, backup and disaster recovery, automation, and agentic AI capabilities into a single operational layer. The company sells subscription-based software licenses per seat or per endpoint, bundled through offerings like ConnectWise Pro, and supplements this with payment processing via Wise-Pay and financial benchmarking through Service Leadership.

Product overview

ConnectWise offers a unified MSP platform architecture combining core operational tools with integrated security and data protection capabilities. The platform centers on ConnectWise PSA (Professional Services Automation) for service desk ticketing and technician management, ConnectWise RMM for endpoint monitoring and management, and ScreenConnect for secure remote access. AI capabilities are embedded throughout via Sidekick (AI-assisted automation), AI Agents (autonomous operations), and RPA tools. The cybersecurity suite includes SIEM, Managed EDR with 15-minute SLA guarantees, email security, vulnerability management, and comprehensive M365 protection via cloud backup and SaaS security modules (x360Recover, x360Cloud). Payment automation is delivered through the acquired Wise-Sync technology. Recent acquisitions include zofiQ (January 2026) for agentic AI automation, and Axcient/SkyKick (September 2024) for enhanced data protection. The Asio platform provides the unified underlying architecture connecting all products with shared data and workflows.

Differentiator

Problem solved

Functional benefit

Brands

• ScreenConnect: Remote access software for secure instant connections and multi-platform control
• Asio
• Sidekick
• Wise-Pay
• IT Nation
• x360Recover
• x360Cloud
• PitchIT

Products and services

• ConnectWise PSA Professional Services Automation solution for MSPs providing service desk ticketing, workflow automation, AI-assisted ticket triage, and technician productivity tools with standardized workflows and centralized service management.
• ConnectWise RMM Remote Monitoring and Management platform enabling intelligent endpoint management with automated patching, real-time visibility, and comprehensive monitoring across entire IT environments.
• ScreenConnect Remote Access Secure remote access tool providing instant connections and multi-platform control for delivering support from anywhere, used by MSPs and enterprises for 100% remote control capabilities.
• ConnectWise SIEM Security Information and Event Management solution for MSPs unifying log management, threat detection, and response capabilities to reduce complexity and accelerate threat response.
• ConnectWise Modern Threat Protection (Managed EDR) Unified AI-powered cybersecurity platform for MSPs featuring Managed EDR with industry-first 15-minute SLA, integrated SIEM, email security, and seven specialized AI agents for automated threat detection and response.
• ConnectWise M365 Cloud Backup Cloud backup solution for Microsoft 365 environments ensuring business continuity with rapid recovery and reliable backup workflows for MSPs and their clients.
• ConnectWise M365 SaaS Security SaaS security platform for Microsoft 365 environments providing security controls and compliance management for cloud-based productivity tools.
• ConnectWise x360Recover Backup and disaster recovery solution enabling business continuity with reliable backup workflows, rapid recovery capabilities, and accelerated cloud migrations.
• ConnectWise x360Cloud Cloud-based data protection solution providing comprehensive backup and recovery capabilities for MSPs managing client environments.
• ConnectWise Vulnerability Management Risk assessment and vulnerability management capabilities for identifying and addressing security weaknesses across MSP-managed environments.
• ConnectWise Email Security Email security solution integrated into the unified cybersecurity platform providing protection against email-based threats with AI-powered detection capabilities.
• ConnectWise CPQ Configure, Price, Quote solution enabling MSPs to create quotes, proposals, and pricing configurations for client engagements.
• ConnectWise Payments (Wise-Pay / Wise-Sync) Payment processing and invoicing automation solution enabling automated invoice lifecycle management and cash flow management for MSPs and IT solution providers.
• ConnectWise RPA Robotic Process Automation tools enabling automated user onboarding and other repetitive tasks, with AI-driven workflow capabilities reducing manual effort across MSP teams.
• ConnectWise Platform (Asio) Unified AI-native operational platform integrating PSA, RMM, cybersecurity, automation, and agentic AI into a unified operational layer with shared data for MSPs. Positions as 'System of Action' for Predictive IT with projected 45% reduction in ticket handling time, 80-90% repeat issue prevention, and 5-12 points of margin uplift.
• zofiQ Agentic AI Agentic AI automation technology enabling autonomous service desk operations for MSPs, with demonstrated results of 20% increase in endpoints per technician, 50% fewer reactive hours, and up to 30% margin improvement.
• Axcient Data Protection Data protection and business continuity solution for MSPs, providing backup, disaster recovery, and business continuity capabilities for client environments.
• SkyKick Cloud Management Cloud management and migration solution providing cloud backup, security, and data portability capabilities for MSPs and their clients.
• Service Leadership Benchmark Essentials Financial benchmarking and reporting tool for smaller IT solution providers with fewer than 10 employees, simplifying financial benchmarking and business performance insights.
• ConnectWise Pro All-in-one platform bundle that combines PSA, RMM, RPA, remote support, documentation, and CPQ into a single contract with flexible pricing for MSPs.

Quantifiable outcome

• 85% ticket automation and 9-second triage
• +12 more outcomes

Named customers19 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability8 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Service LeadershipcoreStrategic or Co-development Partner · 1 November 2025Service Leadership, Inc. is a ConnectWise company that publishes the annual IT Solution Provider Industry Profitability Report and launched Service Leadership Benchmark Essentials for smaller IT solution providers. It represents ConnectWise's proprietary benchmarking and industry intelligence capability.
• ElasticminorGTM or Marketing Partner · 1 October 2025ConnectWise received the 2025 Elastic Managed Services Partner Award - AMER at ElasticON ENGAGE NYC, recognizing leadership in Elastic-powered managed services for MSPs across AI, Search, and data-driven transformation.
• MicrosoftcoreTechnology or Integration · 1 June 2025Microsoft partnered with ConnectWise and Pax8 to develop a new endpoint management solution for MSPs, integrating Microsoft security and management capabilities with the ConnectWise platform.
• Pax8coreChannel Partner/ Reseller/ Distributor · 1 June 2025Pax8 partnered with ConnectWise and Microsoft on a new endpoint management solution, leveraging Pax8's cloud distribution platform for MSP go-to-market enablement.

Scale indicators12 records

Recent moves6 records

Expansion highlights8 records

Direct peers

• Kaseya: Kaseya is ConnectWise's closest direct competitor in RMM and PSA platforms for MSPs. It holds 22.5% market share (per Omdia 2025) and has aggressively consolidated through acquisitions including Datto, making the Kaseya-Datto-Autotask stack a direct alternative to ConnectWise's PSA/RMM bundle.
• NinjaOne: NinjaOne is a leading RMM and endpoint management platform competing directly with ConnectWise RMM. It holds 14.6% market share and is widely regarded as a faster, more modern alternative, putting pressure on ConnectWise's installed base in mid-market and enterprise MSP segments.
• N-able: N-able provides RMM, PSA, and security solutions for MSPs, competing directly with ConnectWise across the full MSP platform stack. It holds 8.4% market share and targets similar mid-market MSP customers with comparable subscription-based pricing models.
• Atera: Atera offers an all-in-one PSA and RMM platform purpose-built for smaller MSPs and IT departments. It competes with ConnectWise in the SMB MSP segment with a usage-based pricing model that contrasts with ConnectWise's quote-based enterprise pricing.
• Syncro: Syncro delivers an integrated RMM, PSA, and remote access platform for MSPs, competing directly with ConnectWise's core PSA/RMM/ScreenConnect bundle. It targets small and mid-sized MSPs with per-technician pricing.
• HaloPSA: HaloPSA is a modern PSA platform that competes with ConnectWise PSA and holds 6% market share. It is increasingly chosen by MSPs seeking a cloud-native alternative and is integrated with competing RMM platforms like NinjaOne.

Broad incumbents

• ManageEngine (Zoho): ManageEngine offers a broad portfolio of IT management software including ServiceDesk Plus (ITSM) and Endpoint Central that overlaps with ConnectWise PSA and RMM. As part of Zoho, it serves both enterprise IT and MSP markets with deeper feature breadth but less MSP-specific specialization.
• Freshworks (Freshservice): Freshservice is a cloud-native ITSM platform competing with ConnectWise PSA in the IT service management category. It targets mid-market and enterprise IT departments with AI-assisted automation (Freddy AI) and competes for the same customer wallets as ConnectWise's enterprise IT segment.
• Ivanti: Ivanti provides unified endpoint management, IT service management, and security solutions that overlap with ConnectWise's RMM, PSA, and cybersecurity offerings. It serves both enterprise IT and MSP channels with broader IT asset management depth.
• ServiceNow: ServiceNow is the enterprise ITSM leader and competes with ConnectWise PSA at the high end of the market. While it does not target the SMB MSP segment directly, it increasingly encroaches on enterprise MSP opportunities and ITSM workflows that ConnectWise serves through partnerships and integrations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/connectwise
• YouTubeyoutube.com/user/connectwise
• Facebookfacebook.com/ConnectWise
• LinkedInlinkedin.com/company/connectwise

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries5 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A13 records

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ConnectWise