Confido Health

Name

Confido Health

Legal name

Confido Health, Inc.

Website

https://confido.health

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Healthcare AI Automation Software

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)

akta.pro secondary industries

Patient Relationship Management (PRM) & CRM for Provider Growth (Marketing/Outreach) (HLACAEAO), Enterprise Integration Engines & Interface Management (HL7 v2/X12/API) (HLACABAC), EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD), Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)

Keywords

• Healthcare automation
• AI voice agents
• Patient scheduling
• EHR integration
• Healthcare operations

Headquarters

HQ city

Jersey City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. AI Voice Agent Platform Subscription: Subscription-based SaaS model for healthcare organizations accessing AI-powered voice agents for patient communication and administrative task automation. Pricing appears quote-based, customized to organization size and call volume.
2. Implementation and Integration Services: Deployment services including workflow customization, EHR/PMS integration setup, staff training, and ongoing support. Integrated into the 30-day go-live timeline.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

Confido Health provides AI-powered voice agents (Sara, Ryan, Lilly) that automate healthcare administrative operations including appointment scheduling, payment collections, pre/post-operative engagement, care gap closure, and patient outreach. The platform integrates in real time with 40+ EHR/PMS systems, supports 20+ languages, and is deployed in under 30 days for healthcare organizations including multi-location practices, specialty clinics, hospitals, DSOs, and FQHCs.

Product overview

Confido Health offers a unified AI-powered voice agent platform for healthcare operations automation. The core product is an AI Voice Assistant that serves as the central technology, with three specialized AI agents (Sara, Ryan, and Lilly) addressing different workflow areas. Sara handles front-office tasks like appointment management and payment collections; Ryan manages pre and post-operative patient engagement; and Lilly addresses population health and care gap closure. Additional modules include automated patient intake and AI-powered appointment scheduling, all built on a foundation of Voice AI that processes calls 24/7 while maintaining real-time bidirectional integration with over 11 EHR/PMS systems including Epic, Athenahealth, eClinicalWorks, and others. The platform positions itself as addressing the US healthcare staffing crisis by automating routine administrative work.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Voice Assistant Platform AI-powered voice agent platform handling 24/7 patient phone calls and texts, automating scheduling, insurance verification, payment collections, and care coordination workflows while updating EHR/PMS systems in real time. Built for multi-location healthcare practices, specialty clinics, hospitals, DSOs, and FQHCs.
• Sara (AI Agent)

Quantifiable outcome

• Handle 40% of 20,000+ weekly calls automatically
• +8 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability5 records

Feature5 records

Partnerships

One partnership is on record.

• Becker's Dental + DSO ReviewcoreGTM or Marketing Partner · 25 March 2026Co-hosted webinar 'AI in Dental Ops: How Practices Are Moving from Missed Calls to Maximized Chairs' in partnership with Becker's Dental + DSO Review. Becker's is a leading healthcare business intelligence platform, providing marketing reach to dental decision-makers.

Scale indicators10 records

Recent moves6 records

Direct peers

• Assort Health: Assort Health offers voice AI agents specifically tuned for specialty medical practices' call handling and patient communication, closely matching Confido's specialty-practices ICP.
• Notable Health: Notable automates patient scheduling, intake, and outreach workflows with AI, overlapping with Confido's appointment management and patient engagement modules.
• Suki AI: Suki builds AI voice and ambient assistants for clinicians, including patient-facing and provider-facing voice automation; directly comparable in voice AI for healthcare workflows and target customer base of multi-specialty practices.
• Abridge: Abridge provides AI-powered ambient documentation and patient communication tools for healthcare systems; competes in the same healthcare AI agent category and serves similar enterprise health system customers.
• Hyro AI: Hyro builds conversational AI assistants for healthcare call centers and patient access, directly competing with Confido on AI voice agents for scheduling and patient engagement.
• Memora Health: Memora Health provides AI-driven patient engagement and care management workflows, including post-discharge outreach and care gap closure, mirroring Confido's Lilly agent capabilities.

Broad incumbents

• Olive AI: Olive is a healthcare AI automation platform that historically focused on revenue cycle and administrative workflows, providing overlapping administrative-automation capabilities to hospitals and health systems.
• Phreesia: Phreesia provides patient intake, scheduling, and communication tools at enterprise scale to medical practices and health systems, overlapping with Confido's patient access workflows.

Emerging players

• Decagon: Decagon builds AI voice and chat agents for enterprise customer service, applying similar conversational AI to consumer-facing support use cases; adjacent technology with potential to enter healthcare.

Others

• Innovaccer: Innovaccer provides a healthcare data platform with EHR integration, patient engagement, and population health tools; also an investor in Confido's Series A and serves as an ecosystem partner in the same customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/confido-health
• Xx.com/confidohealth

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds4 records

Investors13 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Confido Health