What ShipMonk does

ShipMonk is a technology-first third-party logistics (3PL) provider founded in 2014 and headquartered in Fort Lauderdale, Florida, that delivers outsourced fulfillment, warehousing, and reverse logistics for direct-to-consumer ecommerce brands. The company operates an owned-and-operated network of more than 11 fulfillment centers spanning over 3 million square feet across the United States, Canada, the United Kingdom, and continental Europe, processing 100,000+ orders per day for 1,000+ enterprise brands with a reported 99.9% order accuracy rate and 99.98% platform uptime. ShipMonk's core customer base consists of high-growth DTC merchants selling across multiple channels (Shopify, Amazon, TikTok Shop, BigCommerce, eBay), with particular vertical depth in apparel and fashion, beauty and personal care, health and supplements, food and beverage, electronics, and home goods.

The company's competitive position rests on a proprietary, in-house technology stack comprising a custom Warehouse Management System, Order Management System, and Inventory Management System integrated with 100+ ecommerce, marketplace, retail, and tooling partners. Notable proprietary subsystems include the AI-powered Virtual Carrier Network for multi-carrier rate optimization, Cubiscan dimensional scanning, pick-to-light picking, automated mobile robots, and the Quality Guard automated photo-documentation system for returns. ShipMonk's Apparel Engine — a 406,000 square foot purpose-built apparel fulfillment center in Louisville, Kentucky opened in April 2026 — and its dedicated B2B / EDI platform targeting retailers such as Target, Walmart, and Nordstrom represent deliberate moves into category-specific operational specialization rather than undifferentiated 3PL commodity services.

ShipMonk generates revenue primarily through transaction-based fees for outsourced fulfillment: per-order pick-pack-ship fees, storage charges on inventory held, and value-added services including custom packaging (PackSmart), in-house embroidery, Garment-on-Hanger storage, bonded warehousing, hazardous materials handling, returns processing, and delivery protection (MonkProtect). Pricing is custom and quote-based with monthly billing, targeting enterprise and high-volume mid-market brands as indicated by the quote form's monthly order-volume tiers extending to 50,001+ orders. Go-to-market combines enterprise field sales with personalized consultations and dedicated account management, supplemented by a self-serve API-first onboarding path, content marketing and case-study-led demand generation, industry event participation, and marketplace presence including a 4.5/5 Shopify App Store rating.

Name

ShipMonk

Legal name

ShipMonk

Website

https://shipmonk.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

ShipMonk is a tech-first third-party logistics provider offering outsourced ecommerce fulfillment, warehousing, and reverse logistics through a proprietary WMS/OMS/IMS platform and 11+ owned-and-operated fulfillment centers spanning 3+ million square feet across North America and Europe, serving 1,000+ enterprise DTC brands.

Ownership category

akta.pro rank

Product category

Third-Party Logistics (3PL) Fulfillment Services

NAICS

Warehousing and Storage (493), General Warehousing and Storage (49311), Freight Transportation Arrangement (488510)

SIC

Public Warehousing & Storage (4220), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns) (TLAIAAAD)

akta.pro secondary industries

E-commerce & Fulfillment Warehousing (Dedicated/Shared) (TLAIACAJ), Ambient General Merchandise Warehousing (Dry Storage) (TLAIACAA)

Keywords

• Third-party logistics
• Ecommerce fulfillment
• Warehouse management
• Order fulfillment services
• Direct-to-consumer logistics

Headquarters

HQ city

Fort Lauderdale

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. 3PL Fulfillment Services: ShipMonk charges merchants for outsourced logistics services including warehousing, picking, packing, and shipping of orders. Revenue is generated through per-order or per-unit fees based on the volume of shipments processed, storage fees based on inventory weight/volume held, and value-added services such as kitting, custom packaging, embroidery, and returns processing. The company's Virtual Carrier Network generates additional revenue through negotiated carrier discounts passed partially to merchants.

Pricing tiers

Go-to-market motion3 records

Distribution channels2 records

Marketing channels6 records

Core offering

ShipMonk is a tech-first third-party logistics (3PL) provider that delivers outsourced ecommerce, B2B, cross-border, and marketplace fulfillment services for direct-to-consumer brands. Offerings include warehousing, picking, packing, shipping, returns processing, custom packaging, bonded warehousing, dangerous goods handling, in-house embroidery, and delivery protection (MonkProtect), all powered by a proprietary technology platform combining Warehouse Management System (WMS), Order Management System (OMS), and Inventory Management System (IMS) with 100+ integrations to shopping carts, marketplaces, and retailers.

Product overview

ShipMonk is a tech-first third-party logistics (3PL) provider offering a comprehensive fulfillment platform for D2C ecommerce brands. The core offering consists of ecommerce, B2B, cross-border, and marketplace fulfillment solutions supported by a proprietary technology platform combining Warehouse Management System (WMS), Order Management System (OMS), and Inventory Management System (IMS). The platform integrates with 100+ shopping carts and marketplaces including Shopify, BigCommerce, Amazon, Walmart, eBay, and TikTok. Value-added services include bonded warehouses, dangerous goods handling, custom packaging (PackSmart), MonkProtect delivery protection, reverse logistics with Quality Guard photo documentation, in-house embroidery, Garment on Hanger storage, 2-Day shipping, and AI-powered Virtual Carrier Network (VCN) for multi-carrier rate optimization. Additional capabilities include Cubiscan dimensional scanning, EDI integration for retail partners (Nordstrom, Target, Macy's), and comprehensive reporting with Looker BI integration.

Differentiator

Problem solved

Functional benefit

Products and services

• Ecommerce Fulfillment (3PL) Comprehensive third-party logistics (3PL) fulfillment services for direct-to-consumer ecommerce brands, covering warehousing, inventory management, picking, packing, and shipping operations with 99.9% order accuracy.
• B2B Fulfillment Wholesale and retail fulfillment services including EDI integration, freight management, routing guideline compliance, and chargeback protection for major retailers such as Target, Walmart, and Amazon.
• Cross-Border Fulfillment International fulfillment solutions across the US, Canada, UK, and Mainland Europe with Delivered Duty Paid (DDP) services, bonded warehouses, and Section 321 handling for brands shipping 500+ orders monthly.
• Marketplace Fulfillment Multi-channel fulfillment for Amazon (FBA prep, SFP), Walmart, Shopify, TikTok, and other marketplaces, including crowdfunding fulfillment for backer rewards and international shipping.
• Apparel Engine Fulfillment Center Purpose-built apparel fulfillment center targeting SKU complexity, fit-related returns, soft goods handling, and high SKU density through dedicated garment handling, garment restoration, and behavioral-science-driven returns reduction.
• Bonded Warehouses Duty-free storage solution authorized by U.S. Customs and Border Protection allowing deferral of customs duties and taxes for up to five years, available in Dallas-Fort Worth, Las Vegas, Louisville, and Pittston.
• Dangerous Goods / Hazmat Fulfillment Specialized handling for hazardous materials including lithium batteries, cosmetics, and aerosols with MSDS classification, regulatory compliance, and carrier-specific shipping solutions.
• Custom Packaging (PackSmart) Branded packaging, marketing inserts, gift notes, kitting, and bundling services that consolidate fragmented suppliers and reduce shipping costs through right-sized packaging.
• MonkProtect Delivery Protection Delivery protection, automated claims portal, and branded tracking page for post-purchase experience with a 99% picking accuracy safety net.
• Reverse Logistics / Returns In-house returns program with inspection, grading, and routing that processes 15+ RMAs per labor hour, with Quality Guard photo documentation for all non-new items and rework services such as steaming, refolding, and retagging.
• 2-Day Shipping Service Fast delivery solution reaching 98% of the US population within two days through strategically located fulfillment centers and carrier partnerships.
• Virtual Carrier Network (VCN) AI-powered multi-carrier rate shopping network providing pre-negotiated rates with USPS, FedEx, UPS, and regional carriers, automatically selecting optimal carrier and service based on delivery speed, cost, and destination.
• In-House Embroidery Custom embroidery services for apparel, hats, bags, and fabric accessories at the Texas and Kentucky fulfillment centers with no third-party handoffs.
• Garment on Hanger (GoH) Storage Specialized storage for apparel requiring upright hanger storage to prevent wrinkles and damage, with Z-rack locations built specifically for hanging inventory.
• Apparel Engine Returns Solution Apparel-focused returns processing solution combining behavioral science, photo documentation, and garment restoration to reduce apparel return rates by up to 7%.

Quantifiable outcome

• 99.9% order accuracy across the fulfillment network
• +14 more outcomes

Named customers18 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability3 records

Feature14 records

Partnerships

Four partnerships are on record, tiered minor and core.

• ApparelMagicminorGTM or Marketing Partner · 14 May 2026ShipMonk collaborated with ApparelMagic and FAV Solution to host an invitation-only dinner during Miami Swim Week, bringing together swimwear and apparel brand leaders. The event served as a forum for decision-makers to discuss operational challenges and the future of fashion e-commerce. ShipMonk used the gathering to reinforce its role in apparel fulfillment and 3PL services.
• FAV SolutionminorGTM or Marketing Partner · 14 May 2026Co-host of the Miami Swim Week invitation-only dinner alongside ShipMonk and ApparelMagic, bringing together fashion brand leaders to discuss e-commerce operations. The event was positioned as a forum for sharing insights on what works in fashion fulfillment.
• Havana Roasters CoffeeminorOthers · 23 March 2026Havana Roasters Coffee Companies Inc. announced a new fulfillment partnership with ShipMonk to expand its direct-to-consumer and wholesale distribution across the United States and Europe. The partnership helps Havana Roasters avoid significant capital expenditure while enabling faster market testing, margin improvement, and revenue acceleration as order volumes scale.
• Loop ReturnscoreTechnology or IntegrationShipMonk integrates directly with Loop Returns, the industry's leading returns platform, providing a connected front-to-back experience where customers use Loop's smooth returns portal while ShipMonk processes returns with the same rigor as outbound orders. This integration is highlighted as a key feature of ShipMonk's reverse logistics offering and appears as a featured integration on the platform integrations page.

Scale indicators13 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• ShipBob: Tech-enabled 3PL serving SMB and mid-market DTC brands with multi-channel fulfillment, proprietary WMS, and a network of US fulfillment centers. Most direct competitor to ShipMonk in DTC ecommerce fulfillment.
• Deliverr: Marketplace and DTC fulfillment 3PL with strong Shopify/TikTok/Amazon integrations and a national US fulfillment network. Closely comparable to ShipMonk in target customers and platform-led GTM.
• Rakuten Super Logistics: US-based 3PL offering ecommerce fulfillment, returns, and B2B/retail distribution for DTC and omnichannel brands. Comparable in target market and service catalog.
• Saddle Creek Logistics Services: Mid-to-large 3PL provider with national US fulfillment network, ecommerce and omnichannel capabilities, plus B2B/retail distribution. Comparable in service breadth and customer base.
• Capacity: Tech-driven ecommerce fulfillment provider offering multi-channel fulfillment, returns, and B2B services for DTC brands. Directly comparable in solutions and target customers.

Broad incumbents

• Amazon Multi-Channel Fulfillment: Amazon's 3PL offering that uses its national fulfillment network to ship DTC orders for non-Amazon merchants. Comparable in capability but backed by Amazon's scale advantage.
• FedEx Fulfillment: FedEx's ecommerce fulfillment service bundling warehousing, pick/pack, and last-mile delivery. Comparable in end-to-end fulfillment but offered by a much larger logistics incumbent.
• Radial: Omnichannel fulfillment provider serving enterprise retailers and brands with ecommerce, B2B, and returns capabilities. Comparable in B2B retail fulfillment and EDI compliance.
• DHL Supply Chain / DHL eCommerce: Global logistics provider offering contract logistics, ecommerce fulfillment, and returns with international reach comparable to ShipMonk's UK/Europe footprint.
• Flexport: Global freight forwarder expanding into ecommerce fulfillment (Deliverr acquisition). Comparable in cross-border capabilities and technology-forward fulfillment approach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/theshipmonk
• Facebookfacebook.com/theshipmonk
• LinkedInlinkedin.com/company/shipmonk

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds3 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ShipMonk