PagerDuty
PagerDuty (NYSE: PD) provides an AI-first digital operations platform for incident management, AIOps, and automation, serving approximately 36,000 organizations including roughly two-thirds of the Fortune 100 across technology, financial services, and other regulated industries.
- Company typePublic
- Founded2009
- HeadquartersSan Francisco, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What PagerDuty does
PagerDuty, Inc. is a publicly traded SaaS company (NYSE: PD) founded in 2009 and headquartered in San Francisco that provides an AI-first digital operations platform for incident management, AIOps, automation, and customer service operations. The Operations Cloud serves approximately 36,000 organizations including roughly two-thirds of the Fortune 100, spanning technology, media, financial services, retail, telecommunications, and government. Its technical foundation rests on 16 years of proprietary operational data — 12+ billion events and 952+ million incidents annually — used to train four purpose-built AI agents (SRE Agent, Scribe Agent, Shift Agent, Insights Agent) and a generative AI add-on (PagerDuty Advance) capable of autonomous detection, triage, diagnosis, and resolution of incidents. The platform extends through 750+ native integrations, a public API, and a Model Context Protocol (MCP) server enabling AI agent interoperability.
The company operates a hybrid go-to-market combining direct enterprise field sales with product-led self-serve (14-day free trial, free tier for up to 5 users) and channel/reseller partnerships, most recently adding Ingram Micro as exclusive distributor in Australia. Pricing is organized in four tiers — Free, Professional ($21/user/month annual), Business ($41/user/month annual), and Enterprise (custom) — with add-on modules for AIOps ($699/month), Status Pages, PagerDuty Advance ($415+/year), and Stakeholder Licenses. The company is actively transitioning from seat-based to usage-based/consumption pricing to align with customer outcomes. FY2026 revenue reached $492.5M with first-time full-year GAAP profitability of $173.9M net income, though growth has decelerated to 1% YoY in Q1 FY2027 with ARR flat at $496M.
PagerDuty firmographics
Firmographics- Name
- PagerDuty
- Legal name
- PagerDuty, Inc.
- Website
- https://pagerduty.com
- Company type
- Public
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- PagerDuty (NYSE: PD) provides an AI-first digital operations platform for incident management, AIOps, and automation, serving approximately 36,000 organizations including roughly two-thirds of the Fortune 100 across technology, financial services, and other regulated industries.
- Ownership category
- akta.pro rank
PagerDuty industry classification
Industry- Product category
- IT Incident Response and Digital Operations Management Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Cloud Managed Services (Operations, Monitoring, Patching) (BPAEACAF)
Keywords
Where PagerDuty is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
PagerDuty business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription Revenue (Annual Recurring Revenue): Annual recurring revenue from subscription-based incident management and operations platform licenses. ARR remained flat at $496M in Q1 FY2027, with company transitioning from seat-based to usage-based/consumption pricing models. Revenue of $121M in Q1 FY2027 (1% YoY growth) and $492.5M in FY2026 (5.4% YoY growth).
- Usage-Based/P consumption Pricing: Strategic shift toward consumption-based pricing model where ARR from usage-based products nearly doubled from previous quarter. New pricing model gaining traction with enterprise customers seeking flexible, outcome-based pricing.
- Add-On Products: Additional revenue streams from AIOps add-ons ($699/month), Stakeholder Licenses ($150/50 stakeholders), Status Pages ($89/1000 subscribers/month), PagerDuty Advance ($415+ annually), and Professional Services.
- Professional Services: Implementation, training, and consulting services to help customers maximize value from the platform.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free tier for small teams up to 5 users |
| Per seat | Annual | Professional tier at $21/user/month (annual) or $25/user/month (monthly) |
| Per seat | Annual | Business tier at $41/user/month (annual) or $49/user/month (monthly) |
| Subscription | Multi-year contract | Enterprise tier with custom pricing |
| Usage-based | Monthly | AIOps add-on at $699/month (consumption-based pricing available) |
| Subscription | Annual | PagerDuty Advance starting at $415/year |
| Subscription | Monthly | Stakeholder License at $150 per 50 stakeholders/month |
| Subscription | Monthly | Status Pages starting at $89 per 1000 subscribers/month |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels10 records
PagerDuty product offering
Product offeringCore offering
PagerDuty provides an AI-first digital operations platform that detects, manages, and resolves IT incidents in real time across enterprise infrastructure. The unified Operations Cloud combines core incident management, AIOps for alert noise reduction, runbook automation, generative AI agents (SRE, Scribe, Shift, Insights), and status communication capabilities. The platform is sold primarily as a SaaS subscription with usage-based pricing, serving approximately 36,000 organizations including about two-thirds of the Fortune 100.
Product overview
PagerDuty offers a unified Operations Cloud platform for AI-first digital operations management, combining a core incident management system with modular add-ons. The platform includes Incident Management as the core product, supplemented by AIOps for intelligent alert noise reduction, Automation/Runbook Automation for cross-environment workflow standardization, AI Agents (SRE Agent, Scribe Agent, Shift Agent, Insights Agent) for autonomous incident response and operations support, PagerDuty Advance for generative AI capabilities, Status Pages for proactive customer communication, Customer Service Ops for bridging support and engineering teams, and Jeli for post-incident learning. The platform is extensible through 750+ integrations and a public API, enabling connection to enterprise tool stacks.
Differentiator
Problem solved
Functional benefit
Products and services
- PagerDuty Operations Cloud The unified platform for mission-critical digital operations work in the modern enterprise, providing foundational infrastructure that connects all PagerDuty modules and integrates with 750+ external tools. It serves as the environment where people and AI collaborate on incident response, automation, and operational analytics.
- Incident Management End-to-end orchestration platform for rapid issue resolution, providing intelligent alerting, dynamic routing, unified response coordination, and post-incident review capabilities to ensure the right people are engaged at the right time during incidents.
- AIOps Machine learning add-on module that reduces alert noise by up to 91% using built-in ML models and provides real-time context for faster incident resolution through intelligent alert grouping, auto-paused notifications, and probable origin detection.
- Automation (Runbook Automation) Cross-environment automation add-on module for authoring, managing, and executing automated workflows across departments, technologies, and networks to standardize incident response and shift execution from ticket-speed to machine-speed.
- AI Agents
Quantifiable outcome
- 59% reduction in disruptions
- +8 more outcomes
Companies that use PagerDuty
Customer profileNamed customers17 records
Segments6 records
Ideal customer profiles2 records
PagerDuty technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration19 records
AI capability11 records
Feature8 records
PagerDuty partnerships and signals
Strategic signalScale indicators10 records
Recent moves7 records
Expansion highlights7 records
PagerDuty competitors and assessment
Company assessmentDirect peers
- Dynatrace: Dynatrace's observability and AIOps platform includes automated incident detection and root-cause analysis powered by its Davis AI engine, competing with PagerDuty's AIOps and AI agent capabilities in large enterprise environments.
- Datadog: Datadog is a cloud observability platform that has expanded into APM, log management, and incident response, directly competing with PagerDuty in the incident management and AIOps layer. It targets the same DevOps, SRE, and ITOps personas with broader bundled capabilities.
- ServiceNow: ServiceNow's ITSM and Now Platform offer incident management, automation, and workflow capabilities that compete head-to-head with PagerDuty at large enterprises. The two are frequently evaluated together for major incident response and digital operations programs.
- Splunk (Cisco): Splunk's observability and ITSM suite (now under Cisco) includes VictorOps for incident management, AIOps, and on-call scheduling — overlapping directly with PagerDuty's core offerings and increasingly bundled into Cisco's networking portfolio.
- Atlassian Opsgenie: Opsgenie (now part of Jira Service Management) is a direct incident management and on-call scheduling competitor to PagerDuty, tightly integrated with Atlassian's development and ITSM ecosystem targeting the same DevOps and SRE personas.
Emerging players
- BigPanda: BigPanda offers AIOps and incident intelligence for IT operations, with a focused overlap on alert noise reduction and event correlation that competes with PagerDuty's AIOps module. It targets a similar mid-market and large enterprise customer base with a narrower product surface.
- Moogsoft: Moogsoft provides AIOps for incident detection and response, with a comparable focus on alert correlation, noise reduction, and intelligent incident triage. It overlaps with PagerDuty's AIOps capabilities and targets similar enterprise ITOps and NOC use cases.
- FireHydrant: FireHydrant is an incident management platform that competes directly with PagerDuty's core offering for DevOps and SRE teams, focusing on modern workflow automation and retrospective analysis — a comparable but more focused alternative.
- incident.io: incident.io is a Slack-native incident management platform targeting modern engineering teams with comparable on-call, alerting, and incident response workflows. It competes with PagerDuty in the same DevOps/SRE persona at smaller and mid-sized organizations.
Broad incumbents
- New Relic: New Relic's observability platform offers APM and incident response with AI-driven alerting, positioning it as a broader alternative to PagerDuty for customers seeking an all-in-one observability and operations solution.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat7 records
Key risks7 records
Key highlights7 records
Customer concentration
PagerDuty social profiles
Digital presencePagerDuty compliance and trust
Trust signalCompliance3 records
PagerDuty financial estimates
Financial estimateRevenue estimate
Valuation estimate
PagerDuty leadership team
Management profileNumber of profiles
Profiles5 records
PagerDuty subsidiaries and ownership
Company hierarchySubsidiaries1 record
PagerDuty funding detail
Funding detailFunding overview
Funding rounds8 records
Investors15 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PagerDuty M&A and investment
M&A and investmentM&A4 records
Investments4 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PagerDuty
What does PagerDuty do?
PagerDuty provides an AI-first digital operations platform that detects, manages, and resolves IT incidents in real time across enterprise infrastructure. The unified Operations Cloud combines core incident management, AIOps for alert noise reduction, runbook automation, generative AI agents (SRE, Scribe, Shift, Insights), and status communication capabilities. The platform is sold primarily as a SaaS subscription with usage-based pricing, serving approximately 36,000 organizations including about two-thirds of the Fortune 100.
Is PagerDuty a public or private company?
PagerDuty is a public company. It is classified as public and is currently operating.
When was PagerDuty founded?
PagerDuty was founded in 2009. It employs 1,001 to 5,000 people.
Where is PagerDuty based?
PagerDuty is headquartered in San Francisco, United States, in the North America region.
How does PagerDuty make money?
Four revenue lines are on record. Subscription Revenue (Annual Recurring Revenue) is the primary driver. The others are usage-Based/P consumption Pricing, add-On Products and professional Services.
Who are PagerDuty's main competitors?
Direct peers on record are Dynatrace, Datadog, ServiceNow, Splunk (Cisco) and Atlassian Opsgenie. Emerging players are BigPanda, Moogsoft, FireHydrant and incident.io. New Relic is listed as a broad incumbent.
Does PagerDuty have an API?
Yes. PagerDuty offers a public API (v2) for developers to integrate and extend the platform. The API enables custom integrations, workflow automation, and access to PagerDuty data and actions. Additionally, PagerDuty provides MCP (Model Context Protocol) server connection that gives AI agents access to historical incident data, past diagnostics, and resolution patterns to enrich root cause analysis. Developer documentation is at developer.pagerduty.com.
What industry is PagerDuty in?
PagerDuty's product category is IT Incident Response and Digital Operations Management Software. Its primary akta.pro industry code is BPAEACAF, Cloud Managed Services (Operations, Monitoring, Patching). Its NAICS code is 5132 and its SIC code is 7372.