FireHydrant
FireHydrant is a cloud-native incident management platform founded in 2018 that serves SRE and DevOps teams with AI-enriched automation for on-call alerting, incident response, retrospectives, and service catalog capabilities, and was acquired by Freshworks in early 2026.
- Company typePrivate
- Founded2018
- HeadquartersNew York, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What FireHydrant does
FireHydrant is a cloud-native incident management platform founded in 2018 and headquartered in New York. The platform targets Site Reliability Engineering (SRE) and DevOps teams, providing end-to-end incident lifecycle management organized around three pillars: Plan (automated runbooks, on-call alerting, service catalog), Respond (Slack and Microsoft Teams collaboration, AI-generated insights, status pages), and Improve (AI-enhanced retrospectives, intelligent follow-ups, MTTx analytics). The product differentiates through AI-enriched automation that reduces manual toil during incidents, including automatic incident summaries, live transcription of incident meetings on Zoom and Google Meet, AI-enhanced retrospectives, and AI-powered triage channels.
FireHydrant firmographics
Firmographics- Name
- FireHydrant
- Legal name
- FireHydrant
- Website
- https://firehydrant.io
- Company type
- Private
- Founded year
- 2018
- Operating status
- Acquired
- Headcount range
- 51–100 employees
- Short description
- FireHydrant is a cloud-native incident management platform founded in 2018 that serves SRE and DevOps teams with AI-enriched automation for on-call alerting, incident response, retrospectives, and service catalog capabilities, and was acquired by Freshworks in early 2026.
- Ownership category
- akta.pro rank
FireHydrant industry classification
Industry- Product category
- Incident Management Software
- NAICS
- Computer Systems Design and Related Services (5415), Other Computer Related Services (541519)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Incident Response, On-Call & Operational Readiness (BPAEAKAL)
- akta.pro secondary industry
- Managed DevOps / Platform Operations (Run & Operate) (BPAEAKAO)
Keywords
Where FireHydrant is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Markets served
FireHydrant business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription: FireHydrant operates as a SaaS platform offering subscription-based access to its incident management platform. The platform includes alerting, on-call management, incident response, retrospectives, and AI-powered features.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free tier available for teams to get started |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
FireHydrant product offering
Product offeringCore offering
FireHydrant provides an all-in-one incident management SaaS platform that combines on-call scheduling, alerting, runbooks, service catalog, AI-powered incident response, status pages, and AI-enhanced retrospectives. It enables engineering and SRE teams to plan for incidents, respond faster with clear workflows, and learn from retrospectives. The platform integrates with Slack, Microsoft Teams, Zoom, Google Meet, and offers 350+ API endpoints, Terraform support, and SDKs for extensibility.
Product overview
FireHydrant is an all-in-one incident management platform providing end-to-end reliability tools across three core areas: Plan (runbooks, on-call alerting, service catalog), Respond (collaboration with Slack/Teams, AI insights, status pages), and Improve (AI-enhanced retrospectives, intelligent follow-ups, analytics). The platform integrates alerting, incident management, and continuous improvement into a unified solution. FireHydrant was acquired by Freshworks in late 2025 as part of Freshworks' strategy to create an AI-native ServiceOps platform combining ITSM and ITOM capabilities. FireHydrant previously acquired Blameless in August 2024 to expand its enterprise incident management capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- FireHydrant Platform All-in-one incident management platform providing alerting, on-call management, incident response, runbooks, service catalog, status pages, AI insights, retrospectives, and analytics for engineering and SRE teams.
- On-Call & Alerting On-call scheduling and alerting system that instantly notifies engineering teams when something breaks and who is responsible for responding.
- Incident Management Comprehensive incident response capabilities enabling teams to move fast with clear direction, streamline collaboration in Slack or Teams, and reduce downtime.
- Blameless Enterprise incident management and reliability platform acquired by FireHydrant to expand enterprise capabilities and strengthen its position in the enterprise segment.
Quantifiable outcome
- Resolve incidents up to 90% faster
- +1 more outcomes
Companies that use FireHydrant
Customer profileNamed customers4 records
Segments2 records
Ideal customer profiles2 records
FireHydrant technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability7 records
Feature10 records
FireHydrant partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered flagship and major.
- FreshworksflagshipFreshworks signed a definitive agreement to acquire FireHydrant to combine Freshservice's IT Service Management with FireHydrant's IT Operations Management into a unified AI-native ServiceOps solution. The deal was expected to close in Q1 2026, subject to customary closing conditions. FireHydrant's AI-powered incident management capabilities would integrate with Freshworks' ITSM platform to improve incident response and prevent disruptions.
- BlamelessmajorFireHydrant acquired Blameless to expand its incident management capabilities and strengthen its position in the enterprise segment. The deal included securing additional funding to enhance the platform, develop new features, and recruit engineering talent.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
FireHydrant competitors and assessment
Company assessmentDirect peers
- PagerDuty: Publicly traded incident response and on-call management platform and the category leader. Directly competes with FireHydrant across alerting, incident management, and AIOps for the same SRE and DevOps buyer.
- incident.io: Modern incident management platform built natively inside Slack, with strong AI-assisted retrospectives and on-call scheduling. Targets the same SRE and engineering teams as FireHydrant with a similar product-led growth motion.
- Better Stack: Combined observability, on-call, incident management, and status pages product. Overlaps FireHydrant across alerting, on-call scheduling, and incident workflows for DevOps and SRE teams.
- Squadcast: Reliability workflow and incident management platform with on-call alerting, runbooks, and SLO tracking. Targets the same SRE personas with comparable feature breadth and pricing posture.
- Statuspage (Atlassian): Public and private status page product owned by Atlassian. Overlaps with FireHydrant's status page feature and is frequently paired with Opsgenie or PagerDuty in the same stack.
Broad incumbents
- Opsgenie (Atlassian): Atlassian-owned on-call alerting and incident response tool, tightly bundled with Jira Service Management. Competes head-on with FireHydrant's alerting and on-call products and benefits from the broader Atlassian ecosystem.
- Splunk On-Call (formerly VictorOps): Splunk-owned enterprise on-call and incident response product bundled with Splunk Observability and ITSM tooling. A direct competitor to FireHydrant's alerting/on-call offering in larger enterprise accounts.
- ServiceNow Incident Management: Enterprise ITSM suite from ServiceNow with native incident, problem, and on-call management modules. Competes as a bundled alternative to standalone incident platforms in large enterprises.
Emerging players
- Rootly: AI-native incident management and on-call platform integrated with Slack. An emerging direct competitor bringing generative AI workflows to the same buyer FireHydrant targets.
Others
- FireHydrant: Blameless (acquired brand): Blameless was acquired by FireHydrant in 2024 and now operates as an enterprise incident management brand under the same umbrella. Remains relevant as a reference point for the broader reliability engineering tooling ecosystem.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
FireHydrant social profiles
Digital presenceFireHydrant compliance and trust
Trust signalCompliance1 record
FireHydrant financial estimates
Financial estimateRevenue estimate
Valuation estimate
FireHydrant leadership team
Management profileNumber of profiles
Profiles4 records
FireHydrant subsidiaries and ownership
Company hierarchySubsidiaries1 record
FireHydrant funding detail
Funding detailFunding overview
Funding rounds3 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FireHydrant M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FireHydrant
What does FireHydrant do?
FireHydrant provides an all-in-one incident management SaaS platform that combines on-call scheduling, alerting, runbooks, service catalog, AI-powered incident response, status pages, and AI-enhanced retrospectives. It enables engineering and SRE teams to plan for incidents, respond faster with clear workflows, and learn from retrospectives. The platform integrates with Slack, Microsoft Teams, Zoom, Google Meet, and offers 350+ API endpoints, Terraform support, and SDKs for extensibility.
Is FireHydrant a public or private company?
FireHydrant is a private company. It is classified as corporate owned and is currently acquired.
When was FireHydrant founded?
FireHydrant was founded in 2018. It employs 51 to 100 people.
Where is FireHydrant based?
FireHydrant is headquartered in New York, United States, in the North America region.
How does FireHydrant make money?
One revenue line is on record: saaS Subscription.
Who are FireHydrant's main competitors?
Direct peers on record are PagerDuty, incident.io, Better Stack, Squadcast and Statuspage (Atlassian). Broad incumbents are Opsgenie (Atlassian), Splunk On-Call (formerly VictorOps) and ServiceNow Incident Management. Rootly is listed as an emerging player. FireHydrant: Blameless (acquired brand) is listed as an others.
Does FireHydrant have an API?
Yes. FireHydrant offers 350+ API endpoints for programmatic interaction with the platform. The API enables developers to interact with FireHydrant programmatically for automation and custom integrations. The platform also supports Terraform for infrastructure-as-code integration and provides SDKs. Developer documentation is at developers.firehydrant.com.
What industry is FireHydrant in?
FireHydrant's product category is Incident Management Software. Its primary akta.pro industry code is BPAEAKAL, Incident Response, On-Call & Operational Readiness, with a secondary code of BPAEAKAO, Managed DevOps / Platform Operations (Run & Operate). Its NAICS code is 5415 and its SIC code is 7372.