Gail
- Company typePrivate
- Founded2024
- HeadquartersMiami, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Gail firmographics
Firmographics- Name
- Gail
- Legal name
- Nothing Technologies Inc.
- Website
- https://meetgail.com
- Company type
- Private
- Founded year
- 2024
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Gail industry classification
Industry- Product category
- Conversational AI for Financial Services
- NAICS
- Telephone Call Centers (56142), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH)
Keywords
Where Gail is headquartered
LocationHeadquarters
- HQ city
- Miami
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Gail business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Gail Agent subscription: Recurring SaaS subscription (Gail Agent) that includes the base platform, AI agents, voice and SMS assistants, and a monthly allotment of included texts (approximately 4,000/month).
- SMS overage usage fees: Usage-based charges applied when monthly SMS volume exceeds the included allotment (approximately 4,000 texts/month), with additional costs per overage.
- Free trial / freemium onboarding: Customers can self-serve sign up and run a free trial, with optional cancellation directly from the Billing Summary page, indicating a freemium or trial-led entry tier before paid conversion.
- Professional services / premium support (implied): Customer Success Team, onboarding guidance, A2P 10DLC registration assistance, and dedicated success managers (e.g., for Hawksoft integration) imply service and support components layered on the subscription.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Annual | Quote-based / Not publicly disclosed for enterprise customers |
| Freemium | Monthly | Free self-serve signup / free trial |
| Subscription | Monthly | Gail Agent subscription (paid tier) |
| Usage-based | Pay-as-you-go | Usage-based SMS overages |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels7 records
Gail product offering
Product offeringCore offering
Gail provides a unified conversational AI platform that delivers AI-powered voice, SMS, web chat, WhatsApp, and email agents purpose-built for the financial services industry, primarily insurance agencies, banks, and lenders. The platform combines an AI receptionist for 24/7 inbound call handling, an outbound campaign engine for sales and collections dialing, and a domain-tuned generative AI assistant (GailGPT) with cited-answer knowledge bases. It is sold primarily as a recurring SaaS subscription with usage-based SMS overages, delivered via self-serve web signup or enterprise sales, with native integrations into agency management systems such as Hawksoft, AgencyZoom, EZLynx, and Applied.
Differentiator
Problem solved
Functional benefit
Brands
- GailGPT: AI-powered assistant purpose-built for financial services professionals (insurance, banking, finance) with compliance-aware responses, document analysis, communication support, and data analysis capabilities.
Products and services
- Gail Agent Recurring SaaS subscription that provides the base Gail platform, AI agents, voice and SMS assistants, and a monthly allotment of included texts (~4,000/month), targeted at insurance agencies, banks, and lenders.
- Inbound AI Channels (Voice, SMS, Web Chat, WhatsApp, Email) Always-on AI receptionist product surface that answers inbound voice calls in ~4 seconds with 100% answer rate, handles SMS conversations, serves web chat (64% self-served, 47% after hours, 6-min median time), Meta-verified WhatsApp business messaging (20+ languages, 98% read rate), and email drafting (9 in 10 auto-drafted, 100% cited). Designed for insurance agencies, banks, and lenders needing 24/7 customer engagement.
- Outbound Campaigns Outbound AI calling product with multi-step sequences, conditional logic, configurable redialing rules, voicemail detection, and customizable exit conditions. Used for sales/renewal outreach, collections, and welcome/onboarding campaigns; validated at 3 million+ debt collection calls (44.2% connections, 17.5% Promise-to-Pay) and 72.7% connected calls in a single day for PayJoy's welcome campaign.
- GailGPT Domain-tuned generative AI assistant purpose-built for insurance, banking, and finance professionals. Capabilities include document analysis, cited answers via the Knowledge feature, email drafting, spreadsheet analysis, persona/abilities customization, and compliance-aware responses for underwriting, claims, and training workflows.
Quantifiable outcome
- +41% quotes sent and +29% policies sold (Insurance Nation)
- +6 more outcomes
Companies that use Gail
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles4 records
Gail technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature9 records
Gail partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered flagship and core.
- HawksoftflagshipGail is available as an official integration in the Hawksoft marketplace. The integration enables caller recognition (Gail greets clients by name using Hawksoft data), automated note-taking back into Hawksoft, and proactive task creation for follow-ups. Setup requires a Hawksoft admin account and the agency's Hawksoft agency number.
- AgencyZoomflagshipAgencyZoom integration enables agencies to create Call Tasks inside AgencyZoom pipelines that trigger Gail to call on their behalf, syncing call summaries, dispositions, and follow-up to-dos back into AgencyZoom. Recently refreshed; cited as the most mature AMS integration.
- TwiliocoreTwilio is the underlying SMS messaging provider for Gail's A2P 10DLC SMS campaigns; Gail routes STOP/opt-out replies through Twilio for automatic suppression and uses Twilio local 10-digit long codes for U.S. messaging.
- Meta (WhatsApp)coreGail's WhatsApp module is verified by Meta and supports 20+ languages with a 98% read rate, enabling financial-services conversations over WhatsApp Business.
Scale indicators9 records
Recent moves7 records
Expansion highlights6 records
Gail competitors and assessment
Company assessmentDirect peers
- PolyAI: PolyAI builds enterprise voice assistants for customer service, with deployments in financial services, insurance, and banking. Closely comparable to Gail in deploying multi-language voice agents that handle inbound and outbound calls for regulated industries.
- Cresta: Cresta provides real-time conversational AI for contact centers, including financial-services deployments. Direct comparable to Gail in using generative AI to automate inbound/outbound voice and chat for enterprise customer service and sales teams.
- Decagon: Decagon builds AI agents for enterprise customer support across chat, email, and voice. Comparable to Gail as a multi-channel conversational AI vendor targeting regulated, high-volume enterprise customer experience workflows.
- Sierra: Sierra develops conversational AI agents purpose-built for enterprise customer service, with a focus on regulated industries. Directly comparable to Gail in offering AI agents that resolve customer issues across channels while meeting compliance requirements.
- Bland AI: Bland AI provides AI phone agents for sales and customer service automation. Comparable to Gail in offering programmable voice agents that handle inbound calls, outbound campaigns, and structured data extraction for enterprise use cases.
- Cognigy: Cognigy is an enterprise conversational AI platform for automating customer service across voice and digital channels, with strong financial-services and insurance deployments. Closely comparable to Gail's multi-channel AI agent platform for regulated industries.
- Goodcall: Goodcall provides AI phone agents for SMBs including insurance agencies, with a focus on missed-call recovery and lead qualification. Comparable to Gail in offering AI receptionists for insurance and small businesses, though typically at smaller deal sizes.
Broad incumbents
- Kore.ai: Kore.ai offers a broad enterprise conversational AI platform spanning banking, insurance, healthcare, and retail. Comparable to Gail as a larger incumbent in the same conversational AI category serving financial services with virtual assistants and voice automation.
- Genesys: Genesys is a large CCaaS incumbent that has added generative AI agent capabilities (Genesys Cloud AI) for voice and digital customer service. Comparable to Gail as a broader contact center platform increasingly embedding AI agents into regulated-industry deployments.
Emerging players
- Posh AI: Posh AI builds conversational AI assistants specifically for banks and credit unions. Comparable to Gail as a vertical AI vendor for financial services, with overlapping use cases in customer service, knowledge assistants, and contact center automation.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights5 records
Customer concentration
Gail social profiles
Digital presenceGail financial estimates
Financial estimateRevenue estimate
Valuation estimate
Gail leadership team
Management profileNumber of profiles
Profiles3 records
Gail funding detail
Funding detailFunding overview
Funding rounds1 record
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Gail M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Gail
What does Gail do?
Gail provides a unified conversational AI platform that delivers AI-powered voice, SMS, web chat, WhatsApp, and email agents purpose-built for the financial services industry, primarily insurance agencies, banks, and lenders. The platform combines an AI receptionist for 24/7 inbound call handling, an outbound campaign engine for sales and collections dialing, and a domain-tuned generative AI assistant (GailGPT) with cited-answer knowledge bases. It is sold primarily as a recurring SaaS subscription with usage-based SMS overages, delivered via self-serve web signup or enterprise sales, with native integrations into agency management systems such as Hawksoft, AgencyZoom, EZLynx, and Applied.
Is Gail a public or private company?
Gail is a private company. It is classified as venture growth investor backed and is currently operating.
When was Gail founded?
Gail was founded in 2024. It employs 11 to 50 people.
Where is Gail based?
Gail is headquartered in Miami, United States, in the North America region.
How does Gail make money?
Four revenue lines are on record. Gail Agent subscription is the primary driver. The others are SMS overage usage fees, free trial / freemium onboarding and professional services / premium support (implied).
Who are Gail's main competitors?
Direct peers on record are PolyAI, Cresta, Decagon, Sierra, Bland AI, Cognigy and Goodcall. Broad incumbents are Kore.ai and Genesys. Posh AI is listed as an emerging player.
Does Gail have an API?
No public API is recorded for Gail.
What industry is Gail in?
Gail's product category is Conversational AI for Financial Services. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 56142 and its SIC code is 7370.