MD Ally
- Company typePrivate
- Founded2018
- HeadquartersNew York, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What MD Ally does
MD Ally is a private healthcare technology company founded in 2018 by Shanel Fields, headquartered in New York, that operates a cloud-based telehealth platform integrating directly into 911 dispatch infrastructure. The company enables public safety dispatchers, EMS agencies, and first responders to route non-emergency 911 calls to licensed US-based virtual physicians via video or audio, connecting patients to care within approximately 10 minutes while freeing ambulance crews for true emergencies. Core products include the MD Ally Platform, MD Ally Telehealth Services, the AllyNet operational portal, Public Safety Solutions, and Payor Solutions. The platform integrates with existing CAD, ePCR, and EHR systems, is built on AWS infrastructure, and is HIPAA-compliant and SOC 2 Type II certified. Clinical services are delivered through affiliated entities MD Ally Telehealth Services, P.A. (Florida) and MD Ally Telehealth Services, P.C. (California), each a HIPAA Covered Entity.
MD Ally serves two primary customer segments: public safety agencies (911 dispatch centers, EMS agencies, fire rescue departments, municipalities) and healthcare payors (health insurance providers, managed care organizations, healthcare networks). Named customers include Lee County FL, Hillsborough County FL Fire Rescue, and Aurora Fire Rescue CO, with the company reporting coverage of 5 million+ individuals and a 250% year-over-year increase in adoption utilization as of August 2025. The company has raised approximately $24.5 million in cumulative funding across five rounds, including a $14 million Series A in August 2024 led by Frist Cressey Ventures and anchored by General Catalyst.
Revenue is generated through a combination of subscription contracts with public safety agencies (multi-year terms, with some partnerships at no cost to municipalities offset by healthcare savings), outcome-based contracts with healthcare payors (anchored on reported $2,070 average savings per diverted interaction), and direct telehealth consultation fees billed to insurance through the affiliated clinical entities. GTM is sales-led and enterprise-focused, with custom integration, implementation, and ongoing operational support included in each partnership. The company has 11-50 employees and operates remotely with an administrative office in New York.
MD Ally firmographics
Firmographics- Name
- MD Ally
- Legal name
- MD Ally Technologies, Inc.
- Website
- https://mdally.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
MD Ally industry classification
Industry- Product category
- 911-Integrated Telehealth Software
- NAICS
- Offices of Physicians, Mental Health Specialists (621112)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)
- akta.pro secondary industries
- Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant) (HLALAKAA), Care Team Collaboration, Secure Messaging & Clinical Communication within EHR (HLACAAAK), Clinical Documentation, eForms & Consent (telehealth workflow) (HLALAKAC)
Keywords
Where MD Ally is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
MD Ally business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Public Safety Agency Contracts: MD Ally contracts with public safety agencies (911 centers, EMS agencies, municipalities) to provide virtual care tier for non-emergency calls. Revenue derived from service agreements with government entities, with the company handling all technical and logistical burdens of launching and running the virtual response tier. The service is often provided at no cost to the county or taxpayers, with costs offset through healthcare cost savings.
- Healthcare Payor Contracts: MD Ally partners with health insurance providers and healthcare networks to offer telehealth services as part of member benefits. Revenue derived from reduced costs of avoiding expensive emergency room visits and unnecessary hospitalizations, with payors benefiting from lower spend on non-acute 911 calls. Average savings of $2,070 per member interaction with remote care compared to traditional visits.
- Telehealth Consultation Services: Direct telehealth consultation fees billed to insurance for covered telehealth visits. The company assigns insurance benefits to MD Ally and bills payers directly for services rendered through MD Ally Telehealth Services, P.A. and P.C.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise partnership pricing for public safety agencies |
| Outcome Based/ Performance | Annual | Healthcare payor value-based pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
MD Ally product offering
Product offeringCore offering
MD Ally provides a cloud-based telehealth platform that integrates directly into 911 dispatch infrastructure, enabling 911 dispatchers and first responders to reroute non-emergency 911 callers to licensed virtual physicians in real time. The platform also coordinates community resources, social services, mental health support, and non-emergency medical transportation. Its operations span the MD Ally Platform, MD Ally Telehealth Services (delivered through affiliated clinical entities in Florida and California), and the AllyNet operational portal.
Product overview
MD Ally offers a cloud-based telehealth platform designed to modernize 911 emergency response systems by integrating virtual care into existing dispatch infrastructure. The platform consists of the MD Ally Platform and MD Ally Telehealth Services as core offerings, with Public Safety Solutions and Payor Solutions serving as the primary customer-facing service lines. AllyNet serves as the operational portal providing triage, telemedicine, appointments, transportation, and analytics capabilities. The company deploys its technology through partnerships with public safety agencies (911 dispatch centers, EMS agencies, fire rescue departments) and health insurance payors, with regional implementations such as Aurora Clinical Navigation in Colorado and the Hillsborough County program in Florida. Lee County, Florida represents another key public safety partnership. MD Ally also offers prescription services, mental health referrals, and non-emergency medical transportation coordination as part of its care navigation capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- MD Ally Platform Cloud-based telehealth platform that integrates with 911 dispatch infrastructure to enable emergency responders and dispatchers to reroute non-emergency calls to virtual physicians and connect patients with telehealth, social services, and in-network resources in real time.
- MD Ally Telehealth Services Virtual medical consultations connecting patients with licensed board-certified physicians, paramedics, and nurses via video or audio calls, covering non-emergency conditions such as common illnesses, minor injuries, chronic condition support, skin conditions, and mental health support, with prescriptions sent to local pharmacies.
- Public Safety Solutions
- Payor Solutions
- AllyNet
Quantifiable outcome
- 12% of emergency room visits can safely be handled virtually
- +5 more outcomes
Companies that use MD Ally
Customer profileNamed customers3 records
Segments2 records
Ideal customer profiles2 records
MD Ally technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability5 records
Feature5 records
MD Ally partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and flagship.
- Aurora Fire Rescue, ColoradocoreLaunched Aurora Clinical Navigation service redirecting low-acuity, non-emergency 911 calls to virtual physicians through MD Ally platform. Covers conditions including mild infections, minor injuries, high blood pressure, and stomach flu.
- Hillsborough County Fire Rescue, FloridaflagshipPartnership to redirect non-emergency 911 calls to telehealth services instead of dispatching ambulances by default. Estimated to divert 10,000-20,000 calls annually (8-16% of EMS call volume). Service launches Spring 2026 at no cost to county.
- Lee County, FloridaflagshipLargest county in Southwest Florida partnered with MD Ally to deploy non-emergency 911 telehealth support. Lee County can now respond more efficiently to incoming 911 calls through real-time telemedicine, saving costs and improving patient experience.
Scale indicators9 records
Recent moves9 records
Expansion highlights6 records
MD Ally competitors and assessment
Company assessmentDirect peers
- RapidSOS: RapidSOS integrates directly with 911 infrastructure to deliver emergency data and AI-assisted triage to dispatchers. Like MD Ally, it operates at the intersection of public safety and digital health, though RapidSOS focuses on data routing rather than telehealth encounters.
- Carbyne: Carbyne provides cloud-based 911 platforms with live video, location, and AI triage capabilities for emergency communications centers. Comparable to MD Ally in the 911-integration channel and enterprise public-safety GTM motion.
- Conduit Health: Conduit Health Partners delivers 24/7 nurse triage and telehealth services that EMS agencies and health plans use to redirect non-emergent calls away from EDs. Directly comparable use case to MD Ally's non-emergency 911 diversion model.
Broad incumbents
- Teladoc Health: Teladoc Health is the largest US virtual care platform, serving health plans, employers, and health systems. A potential competitor if it expands into 911/EMS-integrated use cases, and a comparable telehealth infrastructure player.
- ZOLL Medical: ZOLL Medical supplies EMS equipment, defibrillators, and data management software (including ePCR) used widely by EMS agencies. An incumbent partner/adjacent competitor at the EMS technology layer.
- Amwell: Amwell is an enterprise telehealth platform serving health systems and health plans. Comparable virtual-care delivery model and payor/provider GTM, though operating at much larger scale and broader scope.
- ESO Solutions: ESO provides ePCR, analytics, and data software used by EMS agencies and hospitals. Adjacent to MD Ally as an EMS data and workflow incumbent whose systems MD Ally integrates with.
Emerging players
- eVisit: eVisit offers a telehealth workflow platform for health systems, integrating scheduling, EHR, and virtual visits. Comparable as a telehealth enablement platform targeting enterprise healthcare buyers.
- GlobalMed: GlobalMed provides telehealth hardware and software infrastructure to health systems, including integrated virtual care platforms. Comparable as a telehealth infrastructure enabler, though less focused on the 911 dispatch use case.
- PulsePoint: PulsePoint connects 911 dispatch with citizen responders and AEDs for cardiac arrest and other emergencies. Operates in the 911 ecosystem with adjacent public-safety GTM, though focused on citizen activation rather than telehealth triage.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
MD Ally social profiles
Digital presenceMD Ally compliance and trust
Trust signalCompliance2 records
MD Ally financial estimates
Financial estimateRevenue estimate
Valuation estimate
MD Ally leadership team
Management profileNumber of profiles
Profiles1 record
MD Ally funding detail
Funding detailFunding overview
Funding rounds5 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MD Ally M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MD Ally
What does MD Ally do?
MD Ally provides a cloud-based telehealth platform that integrates directly into 911 dispatch infrastructure, enabling 911 dispatchers and first responders to reroute non-emergency 911 callers to licensed virtual physicians in real time. The platform also coordinates community resources, social services, mental health support, and non-emergency medical transportation. Its operations span the MD Ally Platform, MD Ally Telehealth Services (delivered through affiliated clinical entities in Florida and California), and the AllyNet operational portal.
Is MD Ally a public or private company?
MD Ally is a private company. It is classified as venture growth investor backed and is currently operating.
When was MD Ally founded?
MD Ally was founded in 2018. It employs 11 to 50 people.
Where is MD Ally based?
MD Ally is headquartered in New York, United States, in the North America region.
How does MD Ally make money?
Three revenue lines are on record. Public Safety Agency Contracts are the primary driver. The others are healthcare Payor Contracts and telehealth Consultation Services.
Who are MD Ally's main competitors?
Direct peers on record are RapidSOS, Carbyne and Conduit Health. Broad incumbents are Teladoc Health, ZOLL Medical, Amwell and ESO Solutions. Emerging players are eVisit, GlobalMed and PulsePoint.
Does MD Ally have an API?
No public API is recorded for MD Ally.
What industry is MD Ally in?
MD Ally's product category is 911-Integrated Telehealth Software. Its primary akta.pro industry code is HLACAFAH, Virtual Nursing, Telemonitoring & Command Center Platforms, with a secondary code of HLALAKAA, Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant). Its NAICS code is 621112 and its SIC code is 8000.