Conduit Health Partners

What Conduit Health Partners does

Conduit Health Partners is a Cincinnati-based, privately held healthcare services company and affiliate of Bon Secours Mercy Health, Inc., that provides 24/7 nurse-led clinical services to health systems, health plans, medical groups, employers, and digital health platforms. Founded in 2017, the company operates two core platforms: a Nurse-First Triage service that connects patients with licensed registered nurses using the evidence-based Schmitt-Thompson Protocols (covering 397 adult and 348 pediatric symptom topics), and a centralized Patient Transfer Center staffed by registered nurses that coordinates inter-facility transfers, direct admissions, and behavioral health placements across hospital networks.

The technology stack centers on URAC-accredited telehealth protocols, deep integration with Epic and other EHR systems, and real-time data dashboards that provide network-wide bed visibility and operational analytics. Adjacent product lines include Virtual Care services (Hospital at Home, Remote Patient Monitoring, Virtual Sitter, Telemetry Monitoring), Patient Outreach and Engagement, Employer/HR Solutions (employee nurse lines and workplace injury triage), and Public Safety services. Conduit's leadership team is entirely nurse-credentialed, headed by President Cheryl Dalton-Norman (nearly 40 years of nursing experience) and COO Dominique Wells (MSN, 28 years).

The business model is built on recurring enterprise contracts — subscription/managed service agreements with health systems and health plans, per-covered-life or per-call pricing for employer and health plan clients, and managed-service contracts for transfer center operations. Go-to-market is exclusively direct enterprise sales targeting C-suite and clinical operations leaders, supported by thought leadership content in Forbes, Becker's, HFMA, and HealthLeaders, case-study marketing, and partner webinars. Documented customer outcomes include a 74% rate of triage cases resolved without an ED visit, a 34% reduction in patient transfer times at Mercy Health Toledo, a 32% reduction in workplace-injury ED visits at Bon Secours Mercy Health, and a 3:1 ROI for clients.

Name

Conduit Health Partners

Legal name

Conduit Health Partners (affiliate of Bon Secours Mercy Health, Inc.)

Website

https://conduithp.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

101–250 employees

Short description

Conduit Health Partners is a Cincinnati-based, nurse-led healthcare services company and affiliate of Bon Secours Mercy Health that provides 24/7 nurse-first triage, patient transfer coordination, and virtual care services to health systems, health plans, medical groups, and employers across the United States.

Ownership category

akta.pro rank

Product category

Healthcare Clinical Services

NAICS

Health Care and Social Assistance (62)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

akta.pro secondary industries

Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA), Care Navigation, Advocacy & Benefits Guidance Platforms (HLALADAJ)

Keywords

• Nurse-first triage services
• Patient transfer coordination
• Clinical decision support
• Remote patient monitoring
• Hospital at home

Headquarters

HQ city

Cincinnati

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Nurse-First Triage Services: Conduit provides 24/7 nurse triage lines to health systems, health plans, medical groups, and employers on a contracted service basis. Revenue is generated through service agreements with health systems and health plans, typically structured as recurring subscription or per-covered-life fees, with pricing based on the size of the covered population or volume of triage interactions.
2. Patient Transfer Center Services: Centralized patient transfer coordination services for health systems, providing 24/7 nurse-staffed single access point for managing inbound/outbound transfers, direct admissions, and inter-facility coordination. Billed as a managed service contract.
3. Employer/HR Solutions: Employee nurse lines, workplace injury triage, and bloodborne pathogen exposure lines provided to employer clients, typically contracted on a per-employee or per-call basis.
4. Virtual Care Staffing and Escalation Services: Nurse staffing augmentation for Hospital at Home, Remote Patient Monitoring, and virtual care platforms, with Conduit's nurses serving as clinical escalation resources integrated into clients' virtual care workflows.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Conduit Health Partners is a nurse-led healthcare services company that provides 24/7 nurse-first triage (using Schmitt-Thompson Protocols) and centralized patient transfer center coordination to health systems, health plans, medical groups, and employers. The company also offers virtual care services including remote patient monitoring, hospital at home, and virtual sitter services to extend clinical care beyond traditional settings.

Product overview

Conduit Health Partners is a nurse-led healthcare solutions provider offering a portfolio of clinical services centered on two core platforms: Nurse-First Triage and the Patient Transfer Center. The Nurse-First Triage platform provides 24/7 telephone-based clinical assessment using evidence-based protocols (Schmitt-Thompson), with specialized variants for health plans, health systems, medical groups, employers, and pediatric populations. The Patient Transfer Center serves as a centralized, nurse-staffed coordination hub for inter-facility transfers, direct admissions, and behavioral health placements. Adjacent offerings include Virtual Care services (Remote Patient Monitoring, Hospital at Home, Virtual Sitters), Patient Outreach/Scheduling, Employer/HR Solutions, and Public Safety services. The portfolio functions as an integrated ecosystem where triage services support post-discharge continuity and the transfer center optimizes patient flow—all connected through data analytics and client reporting.

Differentiator

Problem solved

Functional benefit

Products and services

• Nurse-First Triage 24/7 nurse triage solution providing patients immediate access to licensed registered nurses who assess symptoms using evidence-based protocols (Schmitt-Thompson) and direct callers to the appropriate level of care, reducing unnecessary ED visits and provider burnout. Available to health systems, health plans, medical groups, employers, and communities.
• Patient Transfer Center A centralized transfer communications system staffed 24/7 by registered nurses that serves as a single access point for managing patient transfers, direct admissions, behavioral health placements, physician-to-physician consultations, and EMS coordination across care networks.
• Patient Outreach and Engagement Scheduling and engagement services helping healthcare organizations maintain proactive communication with patients, improve appointment adherence, and enhance patient retention.
• Employer/HR Solutions Workplace health services including Employee Nurse Line, Workplace Injury Triage, and Bloodborne Pathogen Exposure Nurse Line designed to help employers manage employee health, reduce unnecessary ED visits for workplace injuries, and lower healthcare costs.
• Public Safety Healthcare coordination services supporting public safety organizations with clinical triage and access solutions.
• Virtual Care A suite of virtual care services including remote patient monitoring, hospital-at-home, virtual sitter services, and telemetry monitoring that extend clinical care beyond traditional settings using nurse-first clinical escalation.
• Hospital at Home Acute inpatient-level care delivered in a patient's home using virtual nursing support and remote technology, treating conditions such as COPD, heart failure, pneumonia, and post-surgical recovery.
• Behavioral Health Transfer Center Services Specialized transfer coordination services for behavioral health patient placements, facilitating appropriate care transitions for mental health and substance use disorder patients.

Quantifiable outcome

• 74–76% of triage calls resolved without an ED visit
• +8 more outcomes

Named customers16 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core and supporting.

• Hello PediatricscoreStrategic or Co-development PartnerHello Pediatrics partnered with Conduit Health Partners to provide overnight nurse-first triage coverage from midnight to 8 a.m., using evidence-based Barton Schmitt protocols to guide caregivers and ensure appropriate next steps. This partnership helps pediatricians maintain quality care and prevent burnout while ensuring families have access to trusted clinical guidance around the clock. Conduit serves as the clinical escalation resource integrated into Hello Pediatrics' care delivery model.
• EpiccoreTechnology or IntegrationConduit Health Partners' real-time patient transfer dashboard integrates directly with Epic EHR systems, enabling hospital staff to view available beds across the network, streamline non-emergency transfers, reduce redundant communication, and improve coordination between rural and metro facilities. This integration enables Conduit's transfer center clients to operate within their existing clinical workflows.
• Avia MarketplacesupportingGTM or Marketing PartnerConduit Health Partners co-presented with Bon Secours Mercy Health in an Avia Marketplace webinar on transfer center best practices. Avia Marketplace is a healthcare innovation partner that facilitates connections between health systems and technology solutions, providing a platform for Conduit to showcase its patient transfer and triage services to a broader health system audience.
• Bon Secours Mercy Health (Toledo Market)coreStrategic or Co-development PartnerConduit partnered with Bon Secours Mercy Health's Toledo market to implement Operation Top Gun — a tech-enabled, nurse-led transfer process integrated with Epic EHR. The initiative resulted in a 34% reduction in patient transfer times, a 54% increase in weekly direct admissions to metro hospitals, and a 12% reduction in total communications required for transfers. This partnership serves as a flagship reference implementation for Conduit's patient transfer center services.

Scale indicators15 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Avasure: Avasure provides virtual patient observation (virtual sitter) and remote clinical monitoring services to hospitals. Directly comparable to Conduit's virtual sitter and telemetry monitoring offerings for health systems.
• Carenet Health: Carenet Health is a direct competitor offering 24/7 nurse-first triage, care navigation, and member engagement services for health plans, providers, and employers. Its service mix and customer segments closely mirror Conduit's nurse-first triage business.
• TriageLogic: TriageLogic provides nurse triage software and outsourced triage nurse services using Schmitt-Thompson-style protocols for health systems and physician practices. It competes head-to-head with Conduit on outsourced nurse triage delivery.
• Hicuity Health: Hicuity Health delivers virtual clinical care staffing including tele-ICU, virtual nursing, and inpatient monitoring for hospital systems. Comparable to Conduit's virtual care staffing and remote/telemetry monitoring offerings, with a similar health system buyer.
• Vivify Health: Vivify Health offers a remote patient monitoring and virtual care platform with clinical escalation pathways for health systems and payers. Directly comparable to Conduit's RPM and virtual care offerings, including nurse-driven escalation layers.

Broad incumbents

• Stericycle Communication Solutions: Stericycle's Communication Solutions (formerly Echo/Intellicare) provides after-hours nurse triage and patient communication for medical practices as part of a broader compliance and waste-services portfolio. Comparable to Conduit's medical group triage offering but within a much larger diversified company.

Emerging players

• Biofourmis: Biofourmis provides continuous RPM and hospital-at-home software with clinical service overlays, partnering with health systems to scale acute care at home. Comparable to Conduit's Hospital at Home and RPM services, with an emerging but adjacent focus.
• Current Health (Best Buy Health): Current Health, acquired by Best Buy Health, provides an RPM and care-at-home platform that integrates with clinical teams for escalation. It overlaps with Conduit's RPM and Hospital at Home services and serves similar health system buyers.
• Optimize Health: Optimize Health provides RPM software and services for physician practices and health systems, including chronic care management workflows. Comparable to Conduit's RPM offering at a smaller scale and with a more software-led delivery model.
• Health Recovery Solutions: Health Recovery Solutions offers an RPM platform for hospitals and home health agencies, including nurse-driven engagement pathways. Comparable to Conduit's RPM and post-discharge engagement capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCYcFqvKesAR03TwznpIHTpg
• LinkedInlinkedin.com/company/conduit-health-partners
• Xx.com/conduithp

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Conduit Health Partners