MD Ally

What MD Ally does

MD Ally is a private healthcare technology company founded in 2018 by Shanel Fields, headquartered in New York, that operates a cloud-based telehealth platform integrating directly into 911 dispatch infrastructure. The company enables public safety dispatchers, EMS agencies, and first responders to route non-emergency 911 calls to licensed US-based virtual physicians via video or audio, connecting patients to care within approximately 10 minutes while freeing ambulance crews for true emergencies. Core products include the MD Ally Platform, MD Ally Telehealth Services, the AllyNet operational portal, Public Safety Solutions, and Payor Solutions. The platform integrates with existing CAD, ePCR, and EHR systems, is built on AWS infrastructure, and is HIPAA-compliant and SOC 2 Type II certified. Clinical services are delivered through affiliated entities MD Ally Telehealth Services, P.A. (Florida) and MD Ally Telehealth Services, P.C. (California), each a HIPAA Covered Entity.

MD Ally serves two primary customer segments: public safety agencies (911 dispatch centers, EMS agencies, fire rescue departments, municipalities) and healthcare payors (health insurance providers, managed care organizations, healthcare networks). Named customers include Lee County FL, Hillsborough County FL Fire Rescue, and Aurora Fire Rescue CO, with the company reporting coverage of 5 million+ individuals and a 250% year-over-year increase in adoption utilization as of August 2025. The company has raised approximately $24.5 million in cumulative funding across five rounds, including a $14 million Series A in August 2024 led by Frist Cressey Ventures and anchored by General Catalyst.

Revenue is generated through a combination of subscription contracts with public safety agencies (multi-year terms, with some partnerships at no cost to municipalities offset by healthcare savings), outcome-based contracts with healthcare payors (anchored on reported $2,070 average savings per diverted interaction), and direct telehealth consultation fees billed to insurance through the affiliated clinical entities. GTM is sales-led and enterprise-focused, with custom integration, implementation, and ongoing operational support included in each partnership. The company has 11-50 employees and operates remotely with an administrative office in New York.

Name

MD Ally

Legal name

MD Ally Technologies, Inc.

Website

https://mdally.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

911-Integrated Telehealth Software

NAICS

Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Health Services (8000)

akta.pro primary industry

Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)

akta.pro secondary industries

Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant) (HLALAKAA), Care Team Collaboration, Secure Messaging & Clinical Communication within EHR (HLACAAAK), Clinical Documentation, eForms & Consent (telehealth workflow) (HLALAKAC)

Keywords

• 911 telehealth integration
• EMS virtual care
• Public safety telehealth
• Healthcare payor solutions
• Emergency medical dispatch

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Public Safety Agency Contracts: MD Ally contracts with public safety agencies (911 centers, EMS agencies, municipalities) to provide virtual care tier for non-emergency calls. Revenue derived from service agreements with government entities, with the company handling all technical and logistical burdens of launching and running the virtual response tier. The service is often provided at no cost to the county or taxpayers, with costs offset through healthcare cost savings.
2. Healthcare Payor Contracts: MD Ally partners with health insurance providers and healthcare networks to offer telehealth services as part of member benefits. Revenue derived from reduced costs of avoiding expensive emergency room visits and unnecessary hospitalizations, with payors benefiting from lower spend on non-acute 911 calls. Average savings of $2,070 per member interaction with remote care compared to traditional visits.
3. Telehealth Consultation Services: Direct telehealth consultation fees billed to insurance for covered telehealth visits. The company assigns insurance benefits to MD Ally and bills payers directly for services rendered through MD Ally Telehealth Services, P.A. and P.C.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

MD Ally provides a cloud-based telehealth platform that integrates directly into 911 dispatch infrastructure, enabling 911 dispatchers and first responders to reroute non-emergency 911 callers to licensed virtual physicians in real time. The platform also coordinates community resources, social services, mental health support, and non-emergency medical transportation. Its operations span the MD Ally Platform, MD Ally Telehealth Services (delivered through affiliated clinical entities in Florida and California), and the AllyNet operational portal.

Product overview

MD Ally offers a cloud-based telehealth platform designed to modernize 911 emergency response systems by integrating virtual care into existing dispatch infrastructure. The platform consists of the MD Ally Platform and MD Ally Telehealth Services as core offerings, with Public Safety Solutions and Payor Solutions serving as the primary customer-facing service lines. AllyNet serves as the operational portal providing triage, telemedicine, appointments, transportation, and analytics capabilities. The company deploys its technology through partnerships with public safety agencies (911 dispatch centers, EMS agencies, fire rescue departments) and health insurance payors, with regional implementations such as Aurora Clinical Navigation in Colorado and the Hillsborough County program in Florida. Lee County, Florida represents another key public safety partnership. MD Ally also offers prescription services, mental health referrals, and non-emergency medical transportation coordination as part of its care navigation capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• MD Ally Platform Cloud-based telehealth platform that integrates with 911 dispatch infrastructure to enable emergency responders and dispatchers to reroute non-emergency calls to virtual physicians and connect patients with telehealth, social services, and in-network resources in real time.
• MD Ally Telehealth Services Virtual medical consultations connecting patients with licensed board-certified physicians, paramedics, and nurses via video or audio calls, covering non-emergency conditions such as common illnesses, minor injuries, chronic condition support, skin conditions, and mental health support, with prescriptions sent to local pharmacies.
• Public Safety Solutions
• Payor Solutions
• AllyNet

Quantifiable outcome

• 12% of emergency room visits can safely be handled virtually
• +5 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability5 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core and flagship.

• Aurora Fire Rescue, ColoradocoreStrategic or Co-development Partner · 5 February 2026Launched Aurora Clinical Navigation service redirecting low-acuity, non-emergency 911 calls to virtual physicians through MD Ally platform. Covers conditions including mild infections, minor injuries, high blood pressure, and stomach flu.
• Hillsborough County Fire Rescue, FloridaflagshipStrategic or Co-development Partner · 3 February 2026Partnership to redirect non-emergency 911 calls to telehealth services instead of dispatching ambulances by default. Estimated to divert 10,000-20,000 calls annually (8-16% of EMS call volume). Service launches Spring 2026 at no cost to county.
• Lee County, FloridaflagshipStrategic or Co-development PartnerLargest county in Southwest Florida partnered with MD Ally to deploy non-emergency 911 telehealth support. Lee County can now respond more efficiently to incoming 911 calls through real-time telemedicine, saving costs and improving patient experience.

Scale indicators9 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• RapidSOS: RapidSOS integrates directly with 911 infrastructure to deliver emergency data and AI-assisted triage to dispatchers. Like MD Ally, it operates at the intersection of public safety and digital health, though RapidSOS focuses on data routing rather than telehealth encounters.
• Carbyne: Carbyne provides cloud-based 911 platforms with live video, location, and AI triage capabilities for emergency communications centers. Comparable to MD Ally in the 911-integration channel and enterprise public-safety GTM motion.
• Conduit Health: Conduit Health Partners delivers 24/7 nurse triage and telehealth services that EMS agencies and health plans use to redirect non-emergent calls away from EDs. Directly comparable use case to MD Ally's non-emergency 911 diversion model.

Broad incumbents

• Teladoc Health: Teladoc Health is the largest US virtual care platform, serving health plans, employers, and health systems. A potential competitor if it expands into 911/EMS-integrated use cases, and a comparable telehealth infrastructure player.
• ZOLL Medical: ZOLL Medical supplies EMS equipment, defibrillators, and data management software (including ePCR) used widely by EMS agencies. An incumbent partner/adjacent competitor at the EMS technology layer.
• Amwell: Amwell is an enterprise telehealth platform serving health systems and health plans. Comparable virtual-care delivery model and payor/provider GTM, though operating at much larger scale and broader scope.
• ESO Solutions: ESO provides ePCR, analytics, and data software used by EMS agencies and hospitals. Adjacent to MD Ally as an EMS data and workflow incumbent whose systems MD Ally integrates with.

Emerging players

• eVisit: eVisit offers a telehealth workflow platform for health systems, integrating scheduling, EHR, and virtual visits. Comparable as a telehealth enablement platform targeting enterprise healthcare buyers.
• GlobalMed: GlobalMed provides telehealth hardware and software infrastructure to health systems, including integrated virtual care platforms. Comparable as a telehealth infrastructure enabler, though less focused on the 911 dispatch use case.
• PulsePoint: PulsePoint connects 911 dispatch with citizen responders and AEDs for cardiac arrest and other emergencies. Operates in the 911 ecosystem with adjacent public-safety GTM, though focused on citizen activation rather than telehealth triage.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/mdallyinc
• Facebookfacebook.com/mdallyinc
• Instagraminstagram.com/mdallyinc
• LinkedInlinkedin.com/company/mdally

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds5 records

Investors7 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MD Ally