Grapefruit Health

What Grapefruit Health does

Grapefruit Health, Inc. is a privately held, Chicago-based health technology company that operates a tech-enabled platform mobilizing clinical students into a scalable remote workforce, branded as Patient Champions, to perform care gap closure activities on behalf of healthcare organizations. Its proprietary software, The Grove, is a HITRUST/SOC2 Type 2 certified system that supports secure documentation, automates scheduling and data entry, and uses a patient matching engine to pair patients with students sharing their background and language. The platform delivers a modular service suite covering medication adherence outreach, post-discharge follow-up, surveys and assessments (HRA, CHNA, SDOH), annual wellness visit scheduling, at-home testing engagement (e.g., mailed colon cancer screening kits), and program enrollment such as the National Diabetes Prevention Program.

The company sells directly to enterprise buyers — hospitals, health systems, health plans, and community clinics — through a field sales motion targeting organizations committed to closing care gaps and improving quality metrics such as Star Ratings. Pricing is outcome-based at $5-10 per successful interaction, with no charge for unanswered, dropped, voicemail, or bad-number calls; this success-based model shifts execution risk to the company and has demonstrated 33% cost savings versus alternatives and a 13% reduction in hospital readmissions in the NEIS post-discharge partnership. Grapefruit Health reports outcome metrics including 14,000 MVP Health Care Essential Plan members engaged in New York, 1,046 of 1,651 qualifying patients enrolled in diabetes prevention with Sinai Urban Health Institute, and 50% assessment completion / 40% referral rates in the Ballad Health medication adherence pilot.

Grapefruit Health raised $1.3M in pre-seed funding in 2023 from investors including Antler, Everywhere Ventures, GoAhead Ventures, Google for Startups, Hustle Fund, Litquidity Ventures, LongJump, Sum Ventures, and Sweater, and completed an undisclosed seed round in August 2025 following its strategic pivot to focus on care gap closure. The company is led by founder and CEO Eric Alvarez, holds SOC2 Type 2 and HIPAA-aligned certifications, and operates as a business associate to healthcare providers handling protected health information. Notable enterprise customers include MVP Health Care, Humana, Optum, Advocate Health, Atrium Health, CenterWell Primary Care, Rush University System for Health, Ballad Health, New England Inpatient Specialists, Sinai Urban Health Institute, and the U.S. Department of Veterans Affairs.

Name

Grapefruit Health

Legal name

Grapefruit Health, Inc.

Website

https://grapefruit.health

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

1–10 employees

Short description

Grapefruit Health is a Chicago-based health tech company that operates a HITRUST/SOC2 certified platform, The Grove, deploying vetted clinical students as Patient Champions to help hospitals, health plans, and community clinics close care gaps at outcome-based pricing of $5-10 per successful interaction.

Ownership category

akta.pro rank

Product category

Healthcare Workforce Services

NAICS

Offices of Other Health Practitioners (6213)

SIC

Services-Health Services (8000), Services-Prepackaged Software (7372)

akta.pro primary industry

Health Promotion, Prevention & Community Health Programs (BPAIAJAC)

Keywords

• Care gap closure
• Patient outreach services
• Clinical student workforce
• Healthcare staffing solutions
• Telehealth outreach platform

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Marketing or Sales, Technology or R&D, Operations

Revenue model

1. Success-Based Pricing for Care Gap Closure: Healthcare organizations pay based on successful patient interactions rather than headcount. Pricing ranges from $5-10 per successful interaction. No charges for unanswered calls, dropped calls, voicemails, or incorrect numbers.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Grapefruit Health operates a tech-enabled platform called "The Grove" that mobilizes trained clinical students into a remote workforce to perform patient outreach and care gap closure activities for healthcare organizations. Services include medication adherence outreach, post-discharge follow-up, health risk assessments, scheduling, at-home testing engagement, and program enrollment, delivered on a success-based pricing model.

Product overview

Grapefruit Health is a tech-enabled healthcare workforce platform that operates as a unified system consisting of its proprietary software 'The Grove' and a trained workforce of clinical students called Patient Champions. The platform enables healthcare organizations to close care gaps through multiple service modules including Medication Adherence, Post Discharge Follow Up, Surveys and Assessments, Get Patients In scheduling, At Home Testing Engagement, and Program Enrollment. The platform matches patients with students based on background and language compatibility, automates data entry and scheduling, and facilitates secure documentation.

Differentiator

Problem solved

Functional benefit

Products and services

• The Grove Platform Proprietary telehealth software through which clinical students work remotely to perform duties including isolation and loneliness outreach calls, post-discharge follow-up, annual visit scheduling, and other patient engagement tasks.
• Medication Adherence Services Proactive outreach to patients who have not refilled essential prescriptions to understand and remove barriers; includes mail-order delivery facilitation and coordination of 90- or 100-day prescription fills.
• Post-Discharge Follow-Up Services Patient Champions connect with patients after hospital discharge to ensure smooth transitions home, confirm recovery, schedule follow-ups with primary care providers, and connect patients with home health or other needed services.
• Surveys and Assessments Conducts health risk assessments (HRA), community health needs assessments (CHNA), surveys addressing social determinants of health (SDOH), and ensures referrals to community resources are completed and documented.
• Get Patients In Services Helps ensure patients get in for annual wellness visits, diagnostic screenings, or follow-up care. The team handles scheduling directly with no EMR integration required.
• At-Home Testing Engagement Supports patients through at-home testing processes including education and guidance on completing and returning mailed colon cancer screening kits to drive higher return rates and close critical care gaps.
• Program Enrollment Enrolls patients into programs including diabetes prevention, smoking cessation, and other population health initiatives.

Quantifiable outcome

• 13% reduction in hospital readmissions
• +4 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• ProlinkcoreStrategic or Co-development Partner · 18 November 2025Strategic partnership announced November 18, 2025 between Prolink (a premier workforce solutions firm) and Grapefruit Health to strengthen the nursing workforce of tomorrow while helping hospitals and healthcare facilities address critical gaps in patient care. Prolink is described as the first organization to mobilize a national workforce of clinical students.
• New England Inpatient Specialists (NEIS)coreStrategic or Co-development Partner · 30 January 2025Grapefruit Health launched partnership with NEIS, a prominent Hospitalist group in the Northeast, performing all post-discharge follow-ups for their patients. Over six months, thousands of patient interactions took place with readmissions down 13% and significant expansion plans for H1 2025.
• MVP Health CarecoreStrategic or Co-development Partner · 1 January 2025Grapefruit Health partnered with MVP Health Care in 2025 to reach and engage 14,000 Essential Plan members in New York using a workforce of clinical students from local universities. The initiative successfully improved outreach response rates and reduced hospital readmissions and costs compared to traditional methods.
• Tampa Bay WaveminorImplementation/ SI/ Consulting Partner · 24 July 2024Selected for Tampa Bay Wave's inaugural HealthTech|X Accelerator 2024, made possible through U.S. Economic Development Administration grant. The accelerator is a collaborative effort with USF Health Center for Advanced Medical Learning and Simulation (CAMLS) and includes sponsors like Florida High Tech Corridor and Foley & Lardner.
• Ballad HealthminorStrategic or Co-development Partner · 1 April 2023Medication adherence pilot with Ballad Health Medical Associates in Johnson City, TN. Grapefruit identified, trained and managed 13 pharmacy students within four weeks. Over a ten-week pilot, over 1,000 patients were contacted about medications, with 50% completing assessments and 40% referred for additional services.
• Sinai Urban Health InstituteminorStrategic or Co-development Partner · 1 October 2022Collaboration began October 2022 to revamp and test a new enrollment strategy for the National Diabetes Prevention Program. Grapefruit Health deployed 12 nursing students from Chicagoland area within four weeks, successfully engaging 1,046 out of 1,651 unique qualifying patients over an 18-week period.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Carenet Health: Carenet Health is a healthcare engagement services and clinical contact center BPO that helps health plans and providers close care gaps, improve medication adherence, and conduct post-discharge outreach - directly comparable to Grapefruit's core services but delivered via a traditional BPO workforce rather than a clinical-student model.
• Wheel: Wheel is a tech-enabled platform that connects clinicians to virtual care opportunities, operating a marketplace model for clinical workforce mobilization. It overlaps with Grapefruit's "mobilize clinical talent to do healthcare work remotely" thesis, though Wheel focuses on licensed clinicians for telehealth visits rather than students for outreach.
• CipherHealth: CipherHealth provides patient outreach, post-discharge follow-up, and rounding solutions for hospitals and health systems. Both companies automate and humanize patient engagement workflows aimed at reducing readmissions and closing care gaps, making CipherHealth a direct functional peer despite a more enterprise SaaS orientation.
• Luma Health: Luma Health offers a patient engagement platform with scheduling, outreach, and care gap closure capabilities for health systems. It competes for the same buyer (healthcare operations leaders) and budget line (care gap / Stars improvement) as Grapefruit, though it is primarily software-driven rather than human-augmented.
• Prolink: Prolink is a national workforce solutions firm and an active strategic partner of Grapefruit that mobilizes clinical talent to support healthcare organizations. It is directly comparable as a healthcare workforce mobilization company and represents both a go-to-market channel and a potential longer-term competitor in the clinical-student staffing space.
• HealthCrowd: HealthCrowd is a patient engagement and communication platform focused on health plans, delivering outreach for care gap closure, medication adherence, and member engagement. It targets the same health plan buyer segment Grapefruit serves and addresses similar use cases around Stars and HEDIS performance.

Broad incumbents

• mPulse Mobile: mPulse Mobile is an established conversational AI and patient engagement vendor serving health plans and providers with outreach for care gap closure, medication adherence, and SDOH. It is a broader incumbent in the same category, typically larger and with more automation-led delivery than Grapefruit's human-driven model.
• Arcadia: Arcadia is a healthcare data and analytics platform that helps providers and payers identify and close care gaps through population health management. It is a broader incumbent operating upstream of Grapefruit, but increasingly bundles member outreach and engagement services that can compete for the same Stars / quality improvement budget.

Emerging players

• Wellbe (a Trella Health solution): Wellbe provides post-discharge patient navigation and care transition solutions, including patient outreach and education after hospital discharge. It is an emerging player with partial overlap to Grapefruit's post-discharge follow-up use case (anchored by the NEIS partnership outcomes), though it focuses on guided self-service rather than live human outreach.

Regional players

• Doccla: Doccla is a virtual care and remote patient monitoring provider that combines technology with clinical staff to deliver care outside the hospital. While it is a UK-headquartered company and does not directly compete in the US, it is comparable as a model for tech-enabled clinical workforce augmentation serving health systems.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/grapefruit-health

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds7 records

Investors13 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Grapefruit Health