mPulse Mobile
mPulse Mobile is a healthcare digital engagement company that provides the HXI platform—predictive analytics, omnichannel communications, health portals, and member lifecycle tools—to 400+ healthcare organizations including 19 of the 20 largest US health plans.
- Company typePrivate
- Founded2014
- HeadquartersEncino, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What mPulse Mobile does
mPulse Mobile is a private, US-based healthcare digital engagement company founded in 2014 and headquartered in Encino/Los Angeles, California, with 251-500 employees. The company builds the Health Experience and Insights (HXI) platform, a suite of configurable products that includes predictive analytics, core/omnichannel communications, member health portals, a content management system, and acquisition-and-payments tooling for the member lifecycle. The platform serves 400+ healthcare organizations, including 19 of the 20 largest US health plans, and reportedly supports more than 100 million patients with billions of digital consumer transactions annually. AI and predictive analytics are embedded across the platform to drive personalized outreach, risk stratification, CAHPS and Stars performance support, and utilization management communications; the company holds HIPAA, HITRUST CSF, and HITECH compliance certifications and exposes a FHIR-based API for interoperability. Revenue is generated primarily through enterprise SaaS subscriptions on a quote-based annual contract model, supplemented by professional services for implementation. Go-to-market is direct enterprise field sales targeting large health plans, Medicare/Medicaid/Commercial/dental segments, ACOs, pharmacy, and life sciences buyers. The company has pursued a programmatic M&A strategy, acquiring HealthCrowd (2022), HealthTrio and Decision Point (2023), and Zipari (2024), and is backed by PSG with prior participation from Optum Ventures, Echo Health Ventures, HLM, OCA, SJF, and others.
mPulse Mobile firmographics
Firmographics- Name
- mPulse Mobile
- Legal name
- mPulse
- Website
- https://mpulsemobile.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- mPulse Mobile is a healthcare digital engagement company that provides the HXI platform—predictive analytics, omnichannel communications, health portals, and member lifecycle tools—to 400+ healthcare organizations including 19 of the 20 largest US health plans.
- Ownership category
- akta.pro rank
mPulse Mobile industry classification
Industry- Product category
- Digital Health Engagement Software
- NAICS
- Computer Systems Design and Related Services (5415)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Employer/Member Engagement Platforms for Provider-Sponsored Plans (HLACAEAM)
- akta.pro secondary industry
- Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)
Keywords
Where mPulse Mobile is headquartered
LocationHeadquarters
- HQ city
- Encino
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
mPulse Mobile business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Subscription: Health Experience and Insights (HXI) product suite delivered as software-as-a-service platform with configurable integrated products supporting diverse populations and business needs
- Professional Services: Implementation, consulting, and support services for health plans and healthcare organizations deploying the HXI platform
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise quote-based pricing for healthcare organizations |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels9 records
mPulse Mobile product offering
Product offeringCore offering
mPulse Mobile provides a Health Experience and Insights (HXI) SaaS platform that combines AI-powered predictive analytics, omnichannel communications, and integrated health portals to help health plans and healthcare organizations engage members, close gaps in care, and improve outcomes. The platform supports the full member lifecycle from quoting, plan shopping, and enrollment through engagement, utilization management notifications, and retention. The company serves 19 of the 20 largest US health plans and over 400 healthcare organizations, supporting more than 100 million patients with HIPAA-compliant and HITRUST-certified infrastructure.
Product overview
mPulse Mobile offers a unified Health Experience and Insights (HXI) platform-plus-modules architecture. The core HXI Platform integrates six primary products: Predictive Analytics (risk scoring and forecasting), Core Communications (multi-channel messaging at scale), Omnichannel Engagement (AI-driven personalized outreach), Health Portals (member navigation suite), Content Hub (interactive health content CMS), and Acquisition & Payments (member lifecycle management). The platform serves over 400 healthcare customers including 19 of the 20 largest US health plans, supporting over 100 million patients with billions of digital transactions annually. Recent acquisitions (HealthCrowd 2022, HealthTrio and Decision Point 2023, Zipari 2024) have expanded the product portfolio with additional engagement, analytics, and consumer experience capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- HXI Platform (Health Experience and Insights)
- Predictive Analytics
- Core Communications
- Omnichannel Engagement
- Health Portals
- Content Hub
- Acquisition & Payments
- FHIR API
Quantifiable outcome
- 4.7pp improvement in access related measures
- +6 more outcomes
Companies that use mPulse Mobile
Customer profileNamed customers6 records
Segments10 records
Ideal customer profiles4 records
mPulse Mobile technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability7 records
Feature8 records
mPulse Mobile partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- ZiparicoremPulse acquired Zipari, a healthcare consumer experience technology company, to enhance its health experience and insights (HXI) product suite. The acquisition combined companies serving over 400 healthcare customers including 19 of the 20 largest health plans in the US.
- HealthTriocoremPulse announced a strategic combination with HealthTrio to enhance digital engagement and AI-powered analytics in healthcare. The integration aimed to improve consumer health experiences and outcomes, leveraging extensive data and partnerships with over 300 healthcare organizations.
- Decision Point Healthcare SolutionscoremPulse announced a strategic combination with Decision Point Healthcare Solutions to combine AI-powered analytics with digital engagement tools, aimed at creating consumer-centric health journeys and improving health outcomes. Collaborations involve over 300 healthcare organizations including major health plans.
- HealthCrowdcoremPulse acquired HealthCrowd to enhance its health engagement solutions for healthcare organizations. The combined entity leverages advanced AI, streaming health education, and extensive industry expertise to improve health outcomes and consumer experiences.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
mPulse Mobile competitors and assessment
Company assessmentBroad incumbents
- Oracle Health (Cerner): Major EHR and population health vendor offering embedded patient engagement and portal capabilities. Competes with mPulse indirectly via bundled EHR-native engagement features for health plans and provider-sponsored plans.
- Salesforce Health Cloud: Broader CRM and engagement platform adapted for healthcare via Health Cloud. Competes with mPulse in member CRM, portals, and omnichannel outreach but as part of a general-purpose platform with many non-healthcare customers.
- Optum (UnitedHealth Group): Vertically integrated payer-services and analytics business. Competes with mPulse as both an investor-adjacent player and a potential in-house replacement for member engagement and analytics solutions at payer clients.
Direct peers
- Health Catalyst: Healthcare data and analytics platform with population health and value-based care capabilities. Overlaps with mPulse's Predictive Analytics and Decision Point-acquired analytics offerings for health plan and provider populations.
- GetWellNetwork: Patient engagement platform used by health systems and plans for interactive care journeys, content delivery, and outreach — comparable to mPulse's Health Portals and Content Hub products.
- Welltok: Member engagement platform serving health plans and providers with predictive analytics, omnichannel outreach, and consumer activation — overlapping directly with mPulse's HXI Predictive Analytics and Omnichannel Engagement modules.
- Press Ganey: Provider of patient experience surveys, CAHPS benchmarking, and engagement analytics to health plans and health systems. Comparable to mPulse in CAHPS/HOS performance management and member-experience measurement use cases.
- Icario: Direct competitor to mPulse in health plan member engagement, rewards, and outreach. Both companies sell SaaS-driven engagement programs to Medicare, Medicaid, and commercial plans to improve CAHPS, Star Ratings, and member action rates.
Emerging players
- Staywell (Krames): Patient engagement and health content provider serving health plans and providers. Overlaps with mPulse's Content Hub and streaming health education capabilities, often co-deployed or evaluated alongside engagement platforms.
- MedeAnalytics: Healthcare analytics vendor serving health plans with payer-focused data and performance management solutions. Comparable to the analytics layer of mPulse's HXI platform, particularly post-Decision Point integration.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
mPulse Mobile social profiles
Digital presencemPulse Mobile compliance and trust
Trust signalCompliance3 records
mPulse Mobile financial estimates
Financial estimateRevenue estimate
Valuation estimate
mPulse Mobile leadership team
Management profileNumber of profiles
Profiles10 records
mPulse Mobile subsidiaries and ownership
Company hierarchySubsidiaries4 records
mPulse Mobile funding detail
Funding detailFunding overview
Funding rounds6 records
Investors12 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
mPulse Mobile M&A and investment
M&A and investmentM&A7 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about mPulse Mobile
What does mPulse Mobile do?
mPulse Mobile provides a Health Experience and Insights (HXI) SaaS platform that combines AI-powered predictive analytics, omnichannel communications, and integrated health portals to help health plans and healthcare organizations engage members, close gaps in care, and improve outcomes. The platform supports the full member lifecycle from quoting, plan shopping, and enrollment through engagement, utilization management notifications, and retention. The company serves 19 of the 20 largest US health plans and over 400 healthcare organizations, supporting more than 100 million patients with HIPAA-compliant and HITRUST-certified infrastructure.
Is mPulse Mobile a public or private company?
mPulse Mobile is a private company. It is classified as venture growth investor backed and is currently operating.
When was mPulse Mobile founded?
mPulse Mobile was founded in 2014. It employs 251 to 500 people.
Where is mPulse Mobile based?
mPulse Mobile is headquartered in Encino, United States, in the North America region.
How does mPulse Mobile make money?
Two revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are professional Services.
Who are mPulse Mobile's main competitors?
Broad incumbents on record are Oracle Health (Cerner), Salesforce Health Cloud and Optum (UnitedHealth Group). Direct peers are Health Catalyst, GetWellNetwork, Welltok, Press Ganey and Icario. Emerging players are Staywell (Krames) and MedeAnalytics.
Does mPulse Mobile have an API?
Yes. mPulse offers an FHIR API that enables healthcare interoperability. The FHIR API product sheet is listed as a product resource, indicating it is available for healthcare organizations to integrate with mPulse's platform for data exchange and connectivity purposes. Developer documentation is at go.mpulse.com/hubfs/2025%20Assets/PDFs/mPulse%20FHIR%20API.pdf.
What industry is mPulse Mobile in?
mPulse Mobile's product category is Digital Health Engagement Software. Its primary akta.pro industry code is HLACAEAM, Employer/Member Engagement Platforms for Provider-Sponsored Plans, with a secondary code of HLACAHAD, Care Management & Coordination Platforms (case/disease management workflows). Its NAICS code is 5415 and its SIC code is 7370.